SL/R231: Extended Warranty
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Joined: Jun 2020
Posts: 116
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From: Michigan
Bentley Continental GTS / SL 550/SL 63/Dodge Charger/RAM Truck/2021 Genesis GV 80
Extended Warranty
Wish I had read your displeasure of third party warranty companies prior.
I made the biggest mistake by not doing so. I did my homework and the after market dealer warranty company that stood out was CARCHEX.
So with the (more than likely false) reviews, I purchased an additional 2 years. BIG MISTAKE.
I asked 100 questions to the agent prior to purchasing and was convinced I was good.
To date: 2 claims and 2 claims denied (Fortunately for me the "pre existing condition" is not going to work. I have the Michigan Attorney General now proceeding with an inquire as The Attorney General in MA where they are located now doing an investigation as well.
So to all my Mercedes Benz family, if you enlisted in an extended warranty from CARCHEX aka Royal Administrative Services and had the same experiences as I have, I would greatly appreciate you sharing those concerns.
Please use my personal email for communication. joe@donofriosports.com
Thank you.
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Joseph D
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josephdonofrio
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I made the biggest mistake by not doing so. I did my homework and the after market dealer warranty company that stood out was CARCHEX.
So with the (more than likely false) reviews, I purchased an additional 2 years. BIG MISTAKE.
I asked 100 questions to the agent prior to purchasing and was convinced I was good.
To date: 2 claims and 2 claims denied (Fortunately for me the "pre existing condition" is not going to work. I have the Michigan Attorney General now proceeding with an inquire as The Attorney General in MA where they are located now doing an investigation as well.
So to all my Mercedes Benz family, if you enlisted in an extended warranty from CARCHEX aka Royal Administrative Services and had the same experiences as I have, I would greatly appreciate you sharing those concerns.
Please use my personal email for communication. joe@donofriosports.com
Thank you.
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Joseph D
The Fight Boss
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Last edited by FIGHT BOSS; Nov 11, 2020 at 09:28 AM. Reason: spelling
Member
Joined: Dec 2014
Posts: 113
Likes: 18
From: vero beach, FL
2014 SL 550
When I bought my SL a couple weeks ago, the MB dealer in Ft Lauderdale pushed hard for me to take an extended warranty through Endurance, indicating they were really good. I told him I'd get back to him in a couple days, went home and checked out Endurance on the BBB site. There I found a bunch of complaints about Endurance denying claims (like most, if not all other 3rd party warranty companies). I turned down the warranty.
Thread Starter
Member
Joined: Jun 2020
Posts: 116
Likes: 33
From: Michigan
Bentley Continental GTS / SL 550/SL 63/Dodge Charger/RAM Truck/2021 Genesis GV 80
While having my transmission level checked, the dealer noticed a small fluid leak coming from the rack & pinion boots. (Mercedes did have a recall on certain models). CARCHEX stated this was a pre-existing condition prior to the warranty being activated. The dealer did tell me ahead of time, they will do their best not to pay any claims, this is the nature of extended warranty companies. The inspector who did the evaluation clearly stated that "he could not determine when the problem originated". I live on a dirt road so consequently, of course there was a build up of dust, dirt on the small amount of leaking fluid.
The second problem was a leaking headlamp housing which in a "Bumper to Bumper" warranty, this would be inclusive of the warranty, however, not the actual lights, lamps, led's etc. which I understood.
However, afterwards, they claim this was not inclusive of their warranty.
If I were to do it again, I would only go through an authorized Mercedes Benz Dealer.
Lesson learned.
The second problem was a leaking headlamp housing which in a "Bumper to Bumper" warranty, this would be inclusive of the warranty, however, not the actual lights, lamps, led's etc. which I understood.
However, afterwards, they claim this was not inclusive of their warranty.
If I were to do it again, I would only go through an authorized Mercedes Benz Dealer.
Lesson learned.
