Tifoso48

The tale I am about to tell will sound unbelievable, but it is totally true ( scout's honor).

I have a 2022 SL63 and we live half the year in DC and the other half in Florida, and this car is kept in our home in DC.

I had not kept track of recalls/updates and when I was here for a short visit in March I went to visit my dealership to find out if there were any.

There were quite a few, but according to the MB system they all had been performed on my car - say what? - by a dealership on the west coast of Florida.

Luckily, my car and I are well known at this dealership and the service manager took charge of the matter himself.

And yes indeed a dealership in Florida had claimed to have taken care of all these recalls on an SL with the same Vin number.

Forget for a moment that this really does sound fishy, it of course meant that none of these recall updates would be available to me.

To cut a long story short, the MB area reps in Florida and in DC got involved and somewhat cleared the record for my car and yesterday I had all 7 updates performed in one go, and knock on wood the car sounds and drives fantastic.

1) # 2024020012 Engine Control Unit Software

2) # 2023120019 Headlamp screw update

3) # 2023050003 Tricklecharger - got a new one ( I had one permanently installed a year ago)

4) # 2023100010 Update Rear Spoiler scan coding/ software

5) # 2023100014 Starter/Alternator wiring harness - no problem found

6) #202404004 update SCN Coding EIS ( no clue what this is)

7) # 2023070012 Fuel pump recall - fuel pump replaced

I am keeping my fingers crossed that with all these items updated/upgrded, it will also improve the recurring sage of ( low starter battery) - hope spring eternal lol!

The weather in DC is glorious in the moment, and I am enjoying this car to the fullest!!!

California John

I just got my car back from the dealership a day ago. I had three of those updates done on my car as well. The others had been done at earlier times.

SteveL1

Was the FL dealer scamming Mbz for service reimbursement? One would think they could lose the dealership or worse!

Tifoso48

I am not at all certain as to what happened here, but what is really astonishing is that the records indicated that a 2022 SL with the same Vin number received all these updates/recalls. How in the world would the dealer in Florida get those numbers and details?

California John

The same way my dealer here in SoCal did. He called me and told me there are 3 updates and to come on in....they'd have a loaner for me, made the appt and done! I assume that these announcements are pushed out to the service departments and they check the VIN number range with their customers and start making calls. I bet the VIN stuff is automatic (there is a program that surfaces the relevant ones) and after all - it is in the dealer's best interest to get me to come in and rake in that warranty service $$$ from Mercedes. Their service department lives on that.

Tifoso48

That's the thing - I have never been a customer of that dealership in Florida, as a matter of fact my car has never left Washington DC.

My car has been serviced since new by the same dealership in DC,.

How can a dealer in Florida claim they did these services on car with my exact Vin number - maybe I just don't get it. lol