SL/R232: MB Voucher
Thread Starter
Senior Member
Joined: May 2003
Posts: 293
Likes: 214
From: GA
‘24 Maserati GranTurismo Trofeo;'22 AMG SL55;'23 Porsche Cayenne S Coupe;'13 Porsche Boxster S
MB Voucher
I'm sure others will receive a similar email, but be on the lookout for a $4000 voucher from MB. The email acknowledges that many of us have had issues with our SLs. In exchange for completing all open recalls and campaigns, we will receive a $4000 voucher to be applied against a list of MB products, financing or lease payment, or purchase of a new vehicle.
Member
Joined: Feb 2024
Posts: 90
Likes: 88
2023 SL63 + 2021 Cayenne e-hybrid
I was just going to post, here's the text:
Thank you for being a valued member of the Mercedes‑Benz family.
Dear KH,
We understand that you may have encountered some inconvenience during your SL63 ownership experience, and so, Mercedes‑Benz USA (MBUSA) is pleased to offer you a voucher for $4,000. In order to redeem your voucher, we only ask that you have all open recalls and/or service campaigns on your 2023 Mercedes-Benz SL63 W1KVKxxx completed by an authorized Mercedes‑Benz dealer by November 1, 2024, otherwise the voucher will be invalid.
All open campaigns will be performed by your authorized Mercedes‑Benz dealer FREE OF CHARGE.
Once all open campaigns have been completed, simply bring this email and proof of vehicle ownership to your authorized Mercedes‑Benz dealer before January 1, 2026 to redeem the voucher.
Thank you for being a valued member of the Mercedes‑Benz family.
Dear KH,
We understand that you may have encountered some inconvenience during your SL63 ownership experience, and so, Mercedes‑Benz USA (MBUSA) is pleased to offer you a voucher for $4,000. In order to redeem your voucher, we only ask that you have all open recalls and/or service campaigns on your 2023 Mercedes-Benz SL63 W1KVKxxx completed by an authorized Mercedes‑Benz dealer by November 1, 2024, otherwise the voucher will be invalid.
All open campaigns will be performed by your authorized Mercedes‑Benz dealer FREE OF CHARGE.
Once all open campaigns have been completed, simply bring this email and proof of vehicle ownership to your authorized Mercedes‑Benz dealer before January 1, 2026 to redeem the voucher.
MBWorld God!
Joined: Dec 2019
Posts: 33,100
Likes: 6,559
I was just going to post, here's the text:
Thank you for being a valued member of the Mercedes‑Benz family.
Dear KH,
We understand that you may have encountered some inconvenience during your SL63 ownership experience, and so, Mercedes‑Benz USA (MBUSA) is pleased to offer you a voucher for $4,000. In order to redeem your voucher, we only ask that you have all open recalls and/or service campaigns on your 2023 Mercedes-Benz SL63 W1KVKxxx completed by an authorized Mercedes‑Benz dealer by November 1, 2024, otherwise the voucher will be invalid.
All open campaigns will be performed by your authorized Mercedes‑Benz dealer FREE OF CHARGE.
Once all open campaigns have been completed, simply bring this email and proof of vehicle ownership to your authorized Mercedes‑Benz dealer before January 1, 2026 to redeem the voucher.
Thank you for being a valued member of the Mercedes‑Benz family.
Dear KH,
We understand that you may have encountered some inconvenience during your SL63 ownership experience, and so, Mercedes‑Benz USA (MBUSA) is pleased to offer you a voucher for $4,000. In order to redeem your voucher, we only ask that you have all open recalls and/or service campaigns on your 2023 Mercedes-Benz SL63 W1KVKxxx completed by an authorized Mercedes‑Benz dealer by November 1, 2024, otherwise the voucher will be invalid.
All open campaigns will be performed by your authorized Mercedes‑Benz dealer FREE OF CHARGE.
Once all open campaigns have been completed, simply bring this email and proof of vehicle ownership to your authorized Mercedes‑Benz dealer before January 1, 2026 to redeem the voucher.
Thread Starter
Senior Member
Joined: May 2003
Posts: 293
Likes: 214
From: GA
‘24 Maserati GranTurismo Trofeo;'22 AMG SL55;'23 Porsche Cayenne S Coupe;'13 Porsche Boxster S
My car is back in the shop tomorrow to replace a defective trim piece on the driver’s seat (2nd time). My only outstanding recall is for the fuel pump. The part has not been available since the winter. I’ll ask again tomorrow. I would like to redeem the voucher ASAP.
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Member
Joined: Feb 2023
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From: Chicago and Palm Springs
2025 BMW Z4 M40i (Manual); 2025 Lexus NXH Luxury; 2021 Porsche Macan S; 2023 Audi Q5
Mine is a '22 SL55; I'm pretty sure I have had all my updates done. Haven't received any emails about the voucher though.
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Thread Starter
Senior Member
Joined: May 2003
Posts: 293
Likes: 214
From: GA
‘24 Maserati GranTurismo Trofeo;'22 AMG SL55;'23 Porsche Cayenne S Coupe;'13 Porsche Boxster S
I dropped off my car at MB service this morning. I showed the email to my service advisor. He said MB did not give the dealership any info about the vouchers. He will figure out what to do to get the voucher. The email says to show the email. The link in the email says a QR code will be provided, but fails to mention how and when the QR code will be provided to the owner.
Member
Joined: Mar 2023
Posts: 108
Likes: 90
SL55 2023
I dropped off my car at MB service this morning. I showed the email to my service advisor. He said MB did not give the dealership any info about the vouchers. He will figure out what to do to get the voucher. The email says to show the email. The link in the email says a QR code will be provided, but fails to mention how and when the QR code will be provided to the owner.
Thread Starter
Senior Member
Joined: May 2003
Posts: 293
Likes: 214
From: GA
‘24 Maserati GranTurismo Trofeo;'22 AMG SL55;'23 Porsche Cayenne S Coupe;'13 Porsche Boxster S
The email indicated to call MB at 1-(800) FOR-MERCEDES (1-800-367-6372), or contact your dealer. When I find out more from my dealer, I will let you know. If you didn't get the email, you should call the 800 number.
Member
Joined: Mar 2023
Posts: 108
Likes: 90
SL55 2023
I called mercedes at that number today and unfortunately they were not helpful at all. They told me to talk to my dealer. I contacted my Salesman and he knew nothing about it.
Please let us know if you find more out.
MBWorld God!
Joined: Dec 2019
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Is there like a program effective date by chance? I wonder if MBUSA will start notifying detailers in July?
Thread Starter
Senior Member
Joined: May 2003
Posts: 293
Likes: 214
From: GA
‘24 Maserati GranTurismo Trofeo;'22 AMG SL55;'23 Porsche Cayenne S Coupe;'13 Porsche Boxster S
Yesterday when I dropped off my car for service, the service advisor said the computer system that administers the information for the cars was down. He had to use a bunch of old forms to collect signatures, etc. (stuff that he usually does on the tablet). A few minutes ago, he sent me a text to say that the problem was a nationwide outage affecting 15,000 dealerships and that it will be at least Monday until things were back online. It is fair to say that nothing regarding the vouchers will be answered or processed until things are back online.
MBWorld God!
Joined: Dec 2019
Posts: 33,100
Likes: 6,559
Yesterday when I dropped off my car for service, the service advisor said the computer system that administers the information for the cars was down. He had to use a bunch of old forms to collect signatures, etc. (stuff that he usually does on the tablet). A few minutes ago, he sent me a text to say that the problem was a nationwide outage affecting 15,000 dealerships and that it will be at least Monday until things were back online. It is fair to say that nothing regarding the vouchers will be answered or processed until things are back online.
MBWorld God!
Joined: Dec 2019
Posts: 33,100
Likes: 6,559
Yesterday when I dropped off my car for service, the service advisor said the computer system that administers the information for the cars was down. He had to use a bunch of old forms to collect signatures, etc. (stuff that he usually does on the tablet). A few minutes ago, he sent me a text to say that the problem was a nationwide outage affecting 15,000 dealerships and that it will be at least Monday until things were back online. It is fair to say that nothing regarding the vouchers will be answered or processed until things are back online.
Thread Starter
Senior Member
Joined: May 2003
Posts: 293
Likes: 214
From: GA
‘24 Maserati GranTurismo Trofeo;'22 AMG SL55;'23 Porsche Cayenne S Coupe;'13 Porsche Boxster S
I picked up my car. The MB system is still down so no progress on the process to redeem the $4000 voucher. The car will be going back when the parts for the driver’s seat trim arrives from Germany.
Thread Starter
Senior Member
Joined: May 2003
Posts: 293
Likes: 214
From: GA
‘24 Maserati GranTurismo Trofeo;'22 AMG SL55;'23 Porsche Cayenne S Coupe;'13 Porsche Boxster S
Here is link to a YouTube story about the cyberattack on the auto dealership CDK system.
Thread Starter
Senior Member
Joined: May 2003
Posts: 293
Likes: 214
From: GA
‘24 Maserati GranTurismo Trofeo;'22 AMG SL55;'23 Porsche Cayenne S Coupe;'13 Porsche Boxster S
I received a mailer in my USPS mailbox today. It has my name and has my VIN. It contained a QR Code, but it linked to an information page. The bottom portion of the mailer said $4000. The information page via the QR said the voucher would be mailed in June 2024. It was still confusing if the physical mailer I received today was the actual voucher or if there was still something else coming in the mail.
With the CDK system issue, I suspect that nothing can be done or answered until the CDK system is back online.
With the CDK system issue, I suspect that nothing can be done or answered until the CDK system is back online.
Senior Member
Joined: Feb 2014
Posts: 339
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From: Miami/Washington DC
2022 AMG SL63, 2015 Ferrari 458 Spyder, 2021 ALPINA B7
I got in touch with the Service Manager at Euro Motorcars Bethesda, a very large dealership, and asked him to please find out from the MB regional director.
He has advised me this morning that these vouchers will automatically be sent 45-90 days by MB, after all campaigns have been completed.
I hope he is right and I will stay on it, lets say that my confidence in MB doing anything without being prodded is rather low.
He has advised me this morning that these vouchers will automatically be sent 45-90 days by MB, after all campaigns have been completed.
I hope he is right and I will stay on it, lets say that my confidence in MB doing anything without being prodded is rather low.
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From: 2000 ft over the FL coast in a B-17
Various
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Joined: Aug 2024
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SL63 AMG
Customer Voucher Program
Hi
I received the email, but no mailer was ever received, nor the mentioned QR code.
Has anyone received the actual voucher?
Customer Voucher Program
I received the email, but no mailer was ever received, nor the mentioned QR code.
Has anyone received the actual voucher?
I was just going to post, here's the text:
Thank you for being a valued member of the Mercedes‑Benz family.
Dear KH,
We understand that you may have encountered some inconvenience during your SL63 ownership experience, and so, Mercedes‑Benz USA (MBUSA) is pleased to offer you a voucher for $4,000. In order to redeem your voucher, we only ask that you have all open recalls and/or service campaigns on your 2023 Mercedes-Benz SL63 W1KVKxxx completed by an authorized Mercedes‑Benz dealer by November 1, 2024, otherwise the voucher will be invalid.
All open campaigns will be performed by your authorized Mercedes‑Benz dealer FREE OF CHARGE.
Once all open campaigns have been completed, simply bring this email and proof of vehicle ownership to your authorized Mercedes‑Benz dealer before January 1, 2026 to redeem the voucher.
Thank you for being a valued member of the Mercedes‑Benz family.
Dear KH,
We understand that you may have encountered some inconvenience during your SL63 ownership experience, and so, Mercedes‑Benz USA (MBUSA) is pleased to offer you a voucher for $4,000. In order to redeem your voucher, we only ask that you have all open recalls and/or service campaigns on your 2023 Mercedes-Benz SL63 W1KVKxxx completed by an authorized Mercedes‑Benz dealer by November 1, 2024, otherwise the voucher will be invalid.
All open campaigns will be performed by your authorized Mercedes‑Benz dealer FREE OF CHARGE.
Once all open campaigns have been completed, simply bring this email and proof of vehicle ownership to your authorized Mercedes‑Benz dealer before January 1, 2026 to redeem the voucher.
Thread Starter
Senior Member
Joined: May 2003
Posts: 293
Likes: 214
From: GA
‘24 Maserati GranTurismo Trofeo;'22 AMG SL55;'23 Porsche Cayenne S Coupe;'13 Porsche Boxster S
The MBUSA representative indicated that the email or the mailer can be used as the voucher. They told me that there is no additional mailing (she agreed that the messaging was confusing about a standalone voucher). The email or the postcard mailer have your car's VIN. According to MBUSA, the dealerships should have the information in the system.
