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Old Jun 28, 2010 | 05:41 PM
  #401  
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Originally Posted by RickyK
still no call...no message back from your company. VERY POOR CUSTOMER SERVICE KAREN. I guess once you ship out the products you forget about the customers and further business from them.
Hi Ricky,

Sorry for the late reply, I had to wait till today to check the record when I'm back in the office. Since there is still no update on the tracking information, I'm going to send out another pair for you today.

Thanks

Karen
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Old Jun 29, 2010 | 11:40 PM
  #402  
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From: Brampton
Mercedes Benz W204
This is very poor service from HIDEXTRA.COM
First they send me very cheap quality product that didn't even last for a couple of days and now that I'm driving my car with no lights, already got a warning from the cops regarding visibility issues at night which may lead to a fine next time they pull me over. I requested for a replacement kit and they are noteven willing to send that. Very poor service. Would never recommend dealing with them. Very disappointed I had to deal with you guys. Atleast as a courtesy, you would send me the replacement HID kit to make sure your customers are happy but i guess you don't really care about the customers being happy!
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Old Jun 30, 2010 | 06:21 PM
  #403  
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Originally Posted by RickyK
This is very poor service from HIDEXTRA.COM
First they send me very cheap quality product that didn't even last for a couple of days and now that I'm driving my car with no lights, already got a warning from the cops regarding visibility issues at night which may lead to a fine next time they pull me over. I requested for a replacement kit and they are noteven willing to send that. Very poor service. Would never recommend dealing with them. Very disappointed I had to deal with you guys. Atleast as a courtesy, you would send me the replacement HID kit to make sure your customers are happy but i guess you don't really care about the customers being happy!
Hi Ricky,

All you are missing is the capacitor wire harness. Once you plug those in with your kit, everything will work fine.

Thanks

Karen
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Old Jun 30, 2010 | 06:32 PM
  #404  
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From: Brampton
Mercedes Benz W204
Karen its so funny to see how professional you guys are and how much of my time you guys are wasting. I'm literraly tired of saying that the bulb has blown up its turned black. The guys at the garage said the bulb is no good but your not understanding that.
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Old Jul 1, 2010 | 01:40 PM
  #405  
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Originally Posted by RickyK
Karen its so funny to see how professional you guys are and how much of my time you guys are wasting. I'm literraly tired of saying that the bulb has blown up its turned black. The guys at the garage said the bulb is no good but your not understanding that.


Sorry for the inconvenience, I will send a email to you, please follow the PDF file instructions to destroy defective bulb and email me your order # and full name to info@hidextra.com along with the photo attachment so I can get a new replacement part sent out to you. Thanks~

Karen
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Old Jul 1, 2010 | 02:02 PM
  #406  
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MB
JULY 4th SPECIAL!!!



Google HIDeXtra.com for more reviews!
Check out Youtube Video: http://www.youtube.com/watch?v=M0WsGl-OBd8


COUPON CODE: july42010 ($19 off online price)

25% off of hi/lo and single beam kit
EXPIRATION: July 11st, 2010
(Midnight)
Shipping and Tax included!

So the special price is $56 per kit, for those of you who were thinking of purchasing more than one kit, you'll save yourself some money! Thanks!!!!!

Ordering Instructions:

1.) Go to this link to check on bulb type
http://www.sylvania.com/ConsumerProd...lacementGuide/

2.) Then go to www.hidextra.com and choose the (BULB TYPE AND COLOR)

3.) Use Express checkout

4.) Input coupon code: july42010 to get $19 off the kit price
Input coupon code: tenpercentoff-m to get 10% off bulbs only, ballast or accessories

5.) IF you are purchasing more than one kit, please do SEPARATE transactions for EACH kit in order to get discount on all kits.


Any questions, please email me @ info@hidextra.com

Karen
Hidextra.com
info@hidextra.com
860-821-8212
Reply
Old Jul 7, 2010 | 04:45 PM
  #407  
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All orders placed before 3pm PST today will be shipped today. You should be receiving a tracking # soon if not already.
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Old Jul 7, 2010 | 04:55 PM
  #408  
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From: North California
02 C32 AMG, 05 SL55 AMG, 09 SL63 AMG, 14 E350, '18 G550, 92 300ZX & 15' GL63 AMG
so now its Karen?! no more Michelle???
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Old Jul 8, 2010 | 01:06 AM
  #409  
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Originally Posted by SGTzAMG
so now its Karen?! no more Michelle???
yeah...no more Michelle, but i'll definitely let her know how much you guys miss her

Karen
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Old Jul 15, 2010 | 04:51 PM
  #410  
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2013 C250 Coupe
Originally Posted by hidextra.com
yeah...no more Michelle, but i'll definitely let her know how much you guys miss her

Karen
Wow, really though about ordering but after reading this whole mess, I'm going to be cautiuos. Think I'll spend time looking around some more.
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Old Jul 15, 2010 | 04:56 PM
  #411  
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From: Jerzy
04 CLK 320 > CLK32K
Try ijdmtoy and DDMtuning. My last pair of fogs that I bought from HIDextra (see pic in sig) last only a week. They were willing to replace it but I didn't even want to bother anymore
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Old Jul 15, 2010 | 05:57 PM
  #412  
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Originally Posted by jagundo
Wow, really though about ordering but after reading this whole mess, I'm going to be cautiuos. Think I'll spend time looking around some more.
Here is the Ordering Instructions:

1.) Go to this link to check on bulb type
http://www.sylvania.com/ConsumerProd...lacementGuide/

2.) Then go to www.hidextra.com and choose the (BULB TYPE AND COLOR)

3.) Use Express checkout

4.) Input coupon code: fspecial-m to get $15 off the kit price
Input coupon code: tenpercentoff-m to get 10% off bulbs only, ballast or accessories

5.) IF you are purchasing more than one kit, please do SEPARATE transactions for EACH kit in order to get discount on all kits.



Any questions, please email me @ info@hidextra.com
or just give me a call
Thanks for all your support and business!!

Karen
Hidextra.com
info@hidextra.com
860-821-8212
Reply
Old Jul 19, 2010 | 04:07 PM
  #413  
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MB
FREE BRAND NEW iPhone 4 !!!

We are giving away TWO16GB iPhone 4 !!!




HOW TO WIN iPhone 4:

Purchase a HID kit from 7/17/2010 until 7/25/2010 and received a chance to win iPhone 4!!!

When place order, you must use coupon code: freeiphone4, you will receive $15 off HID kit and plus a chance to win a iPhone 4

This promotion is limited time only.
Hurry offer will end on 7/25/2010!!!
ONLY the first 100 buyers use this coupon code are eligible!!!

Two LUCKY winner will posted on the forum on 07/26/2003

COUPON CODE: freeiphone4($15 off online price)
EXPIRATION & Limitation: First100 coupon code used before 7/25/2010

Shipping and Tax included!

Multiple purchase prices are $60 per HID kit!! You'll save yourself some money plus a chance to win a iPhone 4 Thanks!!!



Ordering Instructions:
1.) Go to this link to check on bulb type
http://www.sylvania.com/ConsumerProd...lacementGuide/

2.) Then go to www.hidextra.com and choose the (BULB TYPE AND COLOR)
3.) Use Express checkout
4.) Input coupon code: freeiphone4 to get $15 off the kit price
5.) IF you are purchasing more than one kit, please do SEPARATE transactions for EACH kit in order to get discount on all kits.

Any questions, please email me @ info@hidextra.com

Karen
Hidextra.com

info@hidextra.com
860-821-8212

Last edited by hidextra.com; Jul 19, 2010 at 09:20 PM.
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Old Jul 19, 2010 | 06:35 PM
  #414  
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S65
Ricky, sorry to hear you're having issues with HIDextra, man.

I've purchased 3 kits from them, and planning on calling them in short order to purchase 2 more. The 3 kits I've bought from them work flawlessly. I've found their customer service (well, I can only speak for Michelle, I haven't yet dealt with Karen) to be just fine.

Of course, since Murphy is riding shotgun, watch... the next set of lights will blow up in my face. :LOL:
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Old Jul 28, 2010 | 04:10 PM
  #415  
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MB
Check out our new designed web site www.hidextra.com Any suggestion?
(working on live support now...will get it to work by end of week)
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Old Jul 29, 2010 | 07:22 PM
  #416  
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MB
Live Chat is working now~ finally...
if you guys have any question, you can now either call me or just go to our web site using live chat
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Old Aug 10, 2010 | 02:26 PM
  #417  
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MB
bump for HIDeXtra~
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Old Aug 13, 2010 | 02:37 PM
  #418  
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MB
FREE LED from HIDeXtra.com



We are giving away 50 pairs freeLEDlicense plate lights. 2 x Free T10 white LED bulbs will be included with purchase using coupon code: freeledsp. T10 LED bulbs can be used for License Plate, side light, or cigarette holder. (Cross reference bulb types for T10: 168, 194, 501, W5W, 158, 147, 152, 158, 159, 161, 184, 192, 193, 901, 904, 912, 916, 917, 918, 920, 921, 922, 923, 926, 927)







COUPON CODE: freeledsp ($15 off online price and FREE 2 x T10 LED bulbs)
Limitation: 50 pairs ONLY

Shipping and Tax included!

By using coupon code: freeledsp, you will receive $15 off per HID kit and get 2 x T10 LED bulbs for free!!! For those of you who were thinking of purchasing, you'll save yourself some money and get free LED bulbs!

Ordering Instructions:

1.) Go to this link to check on bulb type
http://www.sylvania.com/ConsumerProd...lacementGuide/

2.) Then go to www.hidextra.com and choose the (BULB TYPE AND COLOR)

3.) ADD TO CART and use Express Checkout

4.) Input coupon code: freeledsp to get $15 off the kit price
Input coupon code: tenpercentoff-k to get 10% off bulbs only, ballast or accessories

5.) IF you are purchasing more than one kit, please do SEPARATE transactions for EACH kit in order to get discount on all kits.


Customer Support:
E-mail Form




(Available M-F 9am - 5pm PST)

Karen
Hidextra.com
info@hidextra.com
860-821-8212
Reply
Old Aug 16, 2010 | 02:33 AM
  #419  
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MB
HIDeXtra New Trial Price $43.99/Kit ONLY one week!!

For one week only, our manager at HIDeXtra.com has lowered the price of our HID kits to $43.99 to see how well it will sell at this new sale price. If this exclusive sale price becomes popular, we will keep it at this exclusive price.

Google HIDeXtra.com for more reviews!
Check out Youtube Video: http://www.youtube.com/watch?v=M0WsGl-OBd8


NO COUPON CODE NEEDED! $43.99 PER KIT (Single and Hi/Lo beam Kit ONLY)
EXPIRATION: Aug 22, 2010 Midnight PST

Shipping and Tax included!

So the special price is $43.99 per kit, for those of you who were thinking of purchasing more than one kit, you'll save yourself some money! This offer is only good for ONE WEEK. Offer may or may not be extended!!

Ordering Instructions:

1.) Go to this link to check on bulb type
http://www.sylvania.com/ConsumerProd...lacementGuide/

2.) Then go to www.hidextra.com and choose the (BULB TYPE AND COLOR)

3.) Use Express checkout

4.) IF you are purchasing more than one kit, please do SEPARATE transactions for EACH kit in order to get discount on all kits.


Customer Support:
E-mail Form


(Available M-F 9am - 5pm PST)
Karen
Hidextra.com
info@hidextra.com
860-821-8212
Reply
Old Aug 24, 2010 | 12:25 PM
  #420  
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MB
blow out sale extended for another week~
EXPIRATION DATE: Aug 29, 2010 Midnight PST
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Old Aug 26, 2010 | 05:32 PM
  #421  
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MB
checkout our new youtube video:
http://www.youtube.com/watch?v=0AMr3...=youtube_gdata

You can see ours compare to others. On the left, the light is flickering the whole time. poorly made HID kits will flicker. it's not the installation but simply a bad kit.
google "flickering hid" or http://www.google.com/#hl=en&source=...x=1&fp=1&cad=b

Last edited by hidextra.com; Aug 27, 2010 at 01:33 PM.
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Old Sep 7, 2010 | 01:34 PM
  #422  
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MB
HIDeXtra New Designed Mid-SLIM Ballast HID Kit $59.99/Kit FREE SHIPPING!!

HIDeXtra.com has new designed Mid-SLIM ballast kit for $59.99. Special offer Mid-SLIM ballast kit same price as regular ballast kit. LIMITED TIME ONLY!! We also lowered our regular ballast kit on the web site so there is no coupon needed any more! You can get Mid-SLIM ballast kit with the same price as regular ballast kit. No extra charge at all!!

First 48 customers will receive a pair of FREE LED T10 (license plate light bulbs)!!









Google HIDeXtra.com for more reviews!
Check out Youtube Video: http://www.youtube.com/watch?v=M0WsGl-OBd8


NO COUPON CODE NEEDED! $59.99 PER KIT (Single and Hi/Lo beam Kit ONLY)
LIMITED TIME ONLY!
Shipping and Tax included!

So the special price is $59.99 per kit, for those of you who were thinking of purchasing more than one kit, you'll save yourself some money! This offer is only limited time only, so act fast!
Ordering Instructions:

1.) Go to this link to check on bulb type
http://www.sylvania.com/ConsumerProd...lacementGuide/

2.) Then go to www.hidextra.com

3.) Choose ‘NEW Mid-Slim HID” on the left

4.) Choose the Color and Model (option is above the video)




Customer Support:
E-mail Form


(Available M-F 9am - 5pm PST)
Karen
Hidextra.com
info@hidextra.com
860-821-8212
Reply
Old Sep 27, 2010 | 06:54 PM
  #423  
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MB
bump for HIDeXtra
$59.99 per kit free shipping, tax included!
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Old Oct 4, 2010 | 06:54 PM
  #424  
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MB
All orders placed before 3pm PST today will be shipped today. You should be receiving a tracking # soon if not already.
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Old Oct 4, 2010 | 08:05 PM
  #425  
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Junior Member
 
Joined: Oct 2009
Posts: 28
Likes: 1
2006 CLS55 AMG
any idea why flickers when on Auto mode with constant setting on lights? if I turn both low-beam and fog lights on, it works perfectly.

I didn't plug the anti-flickers on tho, because it will blow... I'm serious, it happened twice to me..

Last edited by chen888min; Oct 4, 2010 at 08:07 PM.
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