Dawson AMG

You need to contact Hartmut Feyhl, Owner of RennTech http://www.renntechmercedes.com/

His email is HartmutF@RenntechMercedes.com:thumbsup:

jangy

I won't. I am hooked now, so there is no turning back. I hope it will be with RennTech, but we'll see.

jangy

It isn't my job to play customer service or to beg for it. He knows we are having issues and he hasn't stepped up. At this point, getting the stage 1 figured is a no-brainer. It will happen between Creative and or RennTech as that is a legal obligation. This is more of a test for me to see how each entity treats a seemingly horrible situation. Creative has stepped up. The effort alone is all I wanted, so I can't complain. James is doing things my way no less, so I can't even complain about that. RennTech on the other hand has made no effort to show us that they are appreciative of the cash we paid. It may be small $$ to them, but as we all know money for mods only gets bigger. If they ignore us when we have so much more to get done, why would I think that they will be there for us when we get the stage 5 done?

rflow306

I would like to see that manual because the WIS does not mention anything about a new bolt, unless i missed it. I have the wis available in pdf if anyone is interested.

jangy

Can those that have pulleys installed please chime in on if theirs was installed with a new bolt? I want to know what RENNTech's policy is on that.

I don't care that an MB Tech would "know better". This is a mod. You have either been trained or not.

I am not trying to lay blame. Read my earlier posts for clarification. i want action, not retrospective blaming. Why can't RennTech and Creative just fix the issue and then get into blaming one another?

jangy

I am very interested. Please PM me with details on letting me borrow it??

ROCKETW19

thats the name moss-magnuson. i dont think i was so lucky i think my installer just knew his stuff. but i agree with you if it just brakes pay and be done but i sure wasnt gonna pay for a tranny plus install.
JANGY any updates on the next step with your car?

komp55

See Step 5. Not sure how the procedure could be written more clearly. If Jangy's and the others bolts weren't replaced, it was because of installer negligence.

glassJAw

Even if a new bolt was not used there is no way in hell a properly torqued old bolt (200 Nm + 90 degrees is TIGHT!!!!) would fall out or even loosen in 12 hours.

Having said that I guess you could place the "blame" on the installer. But mistakes DO happen...I would know since I work on cars 5 days a week. My only advice would to be PATIENT and work with Creative on finding fix for the mistake. :2cents:

rflow306

Thanks, my WIS is definitely a different version. My version is probably 2003/2004.

rflow306

I agree, even-though i put a new bolt when i did the asp on my car just to be safe.
If the bolt is a M16 x 1.50 12.9 fine thread then the chart shows the maximum recommended torque. It's close to 221 ft-lb's.

http://www.fullermetric.com/technica...ue_figures.htm

jangy

RennTech and Creative are jointly attempting to repair all of the issues on Monday. Wish us well.

jangy

Thanks John, and i agree. i watched Creative hit the spec and add the 90 degrees.

ROCKETW19

thats good bro i bet monday seems far away. i realy do wish you well!

jangy

Actually, it ain't that bad. I am planning on modding the crap out of this car, so a few days down time is simply par for the course. I'll get it right with or without RennTech's help. This beast will push the power I want and handle like I want too. It just takes time.

2K6E55

Patience is a virtue.

BlackC230Coupe

James is a real nice guy, Renntech is a good company and i am sure your issue will be resolved real soon.

One thing i must add from personal experiece in my life, never be satisfied with an effort if it shows no results. Sometimes people try and just do not try hard enough to push it to the edge. Do not settle on anything until you are happy and the issue is fixed.

jangy

We also need to stay united. I'm glad to have the SDCrew's trust and support. It gives me leverage over the tuner.

jangy

Very true. that is why i am trying to push Renn to go the extra mile. We will make it worth it to them later, but how do they know that?

BlackC230Coupe

I think they will because in the sense of doing business, a happy customer goes a long way.

Jrocket

EXACTLY.....!

A happy customer has a tend to open his wallet even if the price is not the cheapest,its the way you get treated is the key.

jangy

I agree, but here I am biatching about how I am being treated. So it is a tough pill for RENN to swallow. Listening to me moan and offering me any incentive to remain loyal.

ShelleE55

Glad they are stepping up. I still plan on doing some modifications. I think cosmetic first but I will make some performance changes.

James@Creative

Thanks Neal for the kinds words.

Just to clarify a few things, we have been working very closely with both RENNtech and the SDcrew to resolve this issue. It appears that with Jeff, jay, and charles they are facing a software issue where they are lacking bottom end. For this solution RENNtech has offered to fly out to SD to test a few different files in person to make sure that the correct files are placed on these 55's.

Since day 1, I feel that we have been working very closely with all party involved to resolve the current situation as well as making sure that they walk away satisfied. Including double checking all the parties bolts to make sure that they we're installed correctly, both in the key as well as torqued correctly.

No new bolt has or was required, however from this point forward that will be the case.

We (Renntech and I) both dont feel that the issue was a pulley or a bolt issue. However the bolt did back out of a 145ft-lb torque. which equates to 200nm. After the bolt is torqued by our Snap-On torque wrench the bolt is then streched an additional 90 degree's. Both of which Jangy can attest to watching have happened.

Now we can all play the blame game, and honestly I dont care, we did the install, ultimately its on my shoulders regardless of who installed it here, because it in fact, got installed here.

From this point forward, RENN would prefer that I personally look over all RENNtech installs which of course I have no issue doing.

Now the question is what is RENNtech and Creative Autoworks doing to fix this issue?

New bolts have been sitting on my desk awaiting installation. Jangy's belt has also been sitting on my desk since tuesday. Once he has the time, we will have him taken care of.

RENNtech is flying out to SD on monday to resolve the software issue, and we will double, triple checking the pulley's to make for certain this issue will not raise again.

I hope that most if not all of the SD Crew feels that we are doing everything possible to put them at ease, and let them know, that they will have a shop for life who cares not only about there vehicles but also them individually.

jangy

James,
I was planning on keeping quiet, since I didn't see my posts as being productive for either side. I have stated from day 1 that Creative has stepped up. I can also appreciate that Renntech is "willing" to fly out to fix their ECU issue. However, I am still lost as to where the SDCrew gets compensated in any way for the crap we have been through, eventhough we were the ones that ponied up the $$ and committed to RennTech.
At the end of this, RennTech will gain by having worked out the kinks (hopefully) on the ECU programming, which they will use to help their relations with their other clients. What exactly does the SDCrew gain from all of this down time? I do have a relationship with you and I have been more than happy to work with you because you do take care of us. However, I am very hesitant to consider this issue as addressed when it hasn't been from RennTech's end. That is where customer SERVICE comes in, not simply customer obligation. It is simply a lesson learned for me. I will learn to shut up and see how the other party reacts. If I don't like it, I will move on. That is no threat to you, as I do not wish to cut ties with Creative, however, I will reconsider having any RennTech products on my car.