Clutch Pack and IC pump and 100 miles while at the dealership!?
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e55 amg
Clutch Pack and IC pump and 100 miles while at the dealership!?
Please help. After going back and forth with the dealer, they finally replaced my clutch pack and IC pump on my 2005 E55. They finally got the parts in and kept my car for six days and put 98 miles on my car while it was there!
Is this normal? I feel like they went joyriding?
Is this normal? I feel like they went joyriding?
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Joined: Jan 2008
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From: Phoenix
E55
98 miles? Methinks the techs were doing hot laps going to lunch... or someone took it home for the night... or maybe they were being "thorough" with their diagnosis.
FWIW I freaked out over the 24 miles it took to repair a malfunctioning tmps.
FWIW I freaked out over the 24 miles it took to repair a malfunctioning tmps.
Last edited by supre55; Jul 6, 2008 at 01:44 PM.
Thread Starter
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e55 amg
Is there any MB techs that could tell me if thats normal??? I can understand 10 miles or even 20, but 98 miles is rediculous. They are telling me that they need to drive it 4 times for 20 miles apiece after they install the clutch pack. I find this very hard to believe. 100 miles is a lot of miles to TEST DRIVE. I think Im going to talk to the owner of the dealership on Monday. Not exactly sure what to say.
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From: San Diego
2015 S212
Is there any MB techs that could tell me if thats normal??? I can understand 10 miles or even 20, but 98 miles is rediculous. They are telling me that they need to drive it 4 times for 20 miles apiece after they install the clutch pack. I find this very hard to believe. 100 miles is a lot of miles to TEST DRIVE. I think Im going to talk to the owner of the dealership on Monday. Not exactly sure what to say.
Called my tech and it isn't standard protocol to drive it for 4 20 mile runs. they do try to replicate the shut off and then after to make sure it is solid, but i hear they drive all of 10miles max.
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From: P'cola, FL
'03 E55
Mine had less than 10 miles after the S/C replacement. The SA did suggest that he take it home that night 20+ miles each way to make sure it was fixed properly, which I politely declined.
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From: South Carolina
2005 E55 ///AMG
I can tell you that when they did this to my car they used at least a 1/4 tank of gas if not more. I did not keep track of the mileage, but I KNOW they tested it thoroughly.
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From: Florida
GT-R
I would be irate. 15-20 miles I could understand, but 98 is ridiculous. If in fact such extensive "testing" was needed, I would expect some sort of phone call or something seeking your permission.
I would demand that your next few services be free.
I would demand that your next few services be free.
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Joined: Apr 2008
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From: Los Angeles, CA
07' E350, 71' DATSUN 510
Is there any MB techs that could tell me if thats normal??? I can understand 10 miles or even 20, but 98 miles is rediculous. They are telling me that they need to drive it 4 times for 20 miles apiece after they install the clutch pack. I find this very hard to believe. 100 miles is a lot of miles to TEST DRIVE. I think Im going to talk to the owner of the dealership on Monday. Not exactly sure what to say.
Without checking up on the repair procedure I would say that 98 miles is rediculous for these minor repairs, especially after you declined having the advisor drive the vehicle home. I would raise some hell with the highest persion in the dealer you can reach if they can't produce the document verifying the "4 for 20" thing.
Good luck!
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e55 amg
Yes, I am really upset about this and Im going to try to talk to the owner of the dealership tomorrow. Joyriding in my $100,000 car is completely unacceptable.
I feel like calling the police and telling them that they drove my car without my permission. I noticed this when I picked it up, and they all looked at the mileage and said they were going to have a meeting to figure it out. Then they called me and told me that FOUR, 20 mile drives was to test it out. What crap. I am so pissed it's not funny. If they were going to put on a hundred miles they should have asked or told me before.
Pissed is an understatement.
I feel like calling the police and telling them that they drove my car without my permission. I noticed this when I picked it up, and they all looked at the mileage and said they were going to have a meeting to figure it out. Then they called me and told me that FOUR, 20 mile drives was to test it out. What crap. I am so pissed it's not funny. If they were going to put on a hundred miles they should have asked or told me before.
Pissed is an understatement.
Senior Member
Joined: Sep 2007
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From: North Bergen, NJ
germans
go back and raise hell...the GM is probably unaware that this incident occured. 98 miles is driving around the island of Oahu two times...thats like driving for almost 2 hrs straight. Them scum bags took your car joy riding!
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From: Los Angeles / Orange County CA
2006 CLS55 AMG
I would also go back to talk to the GM. 98 miles is VERY VERY excessive for the work that was done.
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From: Illinois
GL550, C55, 335i Coupe, vintage Mustang
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1989 Toyota Tercel EZ - dyno'd @ 70whp/77wtq
+1.... experienced something twice as bad, though... LOL.
I once had a tech took a 2-hour & 200+-mile test drive
on my W210 E55... The dealer finally gave me a free service & filled my tank. Not sure what happened next to the tech... LOL.
But for your case, it was either joyriding... or the tech was an idiot. Good/bad clutch could be felt in one or two punches (no need to go high speed).... good/bad IC pump could be felt after several punches in a row.... When I had my clutch & IC pump replaced, all could be done in less than 3 miles... plus the foreman did the initial test drive w/ me.
I once had a tech took a 2-hour & 200+-mile test drive
on my W210 E55... The dealer finally gave me a free service & filled my tank. Not sure what happened next to the tech... LOL.But for your case, it was either joyriding... or the tech was an idiot. Good/bad clutch could be felt in one or two punches (no need to go high speed).... good/bad IC pump could be felt after several punches in a row.... When I had my clutch & IC pump replaced, all could be done in less than 3 miles... plus the foreman did the initial test drive w/ me.
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From: Livingston NJ
C63, Grigio Medio E46 M3
DEf joyriding it... I actually caught a tech driving my mothers CLK55 Vert to lunch, then some personal banking. He even stopped at a 7-11.. Followed him back to the dealer and made a scene.. Service was free that day..
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Mercedes Benz
Now for the sake of being against the grain here I will see what people think of this.
So a tech does the work and to test it he drives the car home for the night (normal procedure). If he lives 50 miles from the dealership because its not cheap to live in the area he could put 100 miles on the car pretty easily. He would just be making sure the car works well before he gives it back. I have had my car taken home by a service manager or shop foreman many times. I dont care as they need to test the car so I dont have to come back again in a few days!
Thoughts?
So a tech does the work and to test it he drives the car home for the night (normal procedure). If he lives 50 miles from the dealership because its not cheap to live in the area he could put 100 miles on the car pretty easily. He would just be making sure the car works well before he gives it back. I have had my car taken home by a service manager or shop foreman many times. I dont care as they need to test the car so I dont have to come back again in a few days!
Thoughts?
Last edited by CynCarvin32; Jul 7, 2008 at 01:54 PM.
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From: Bay Area
2004 E55 AMG, 2002 Porsche 996 TT, 2004 BMW x5 4.8is, 2004 F360
Now for the sake of being against the grain here I will see what people think of this.
So a tech does the work and to test it he drives the car home for the night (normal procedure). If he lives 50 miles from the dealership because its not cheap to live in the area he could put 100 miles on the car pretty easily. He would just be making sure the car works well before he gives it back. I have had my car taken home by a service manager or shop foreman many times. I dont care as they need to test the car so I dont have to come back again in a few days!
Thoughts?
So a tech does the work and to test it he drives the car home for the night (normal procedure). If he lives 50 miles from the dealership because its not cheap to live in the area he could put 100 miles on the car pretty easily. He would just be making sure the car works well before he gives it back. I have had my car taken home by a service manager or shop foreman many times. I dont care as they need to test the car so I dont have to come back again in a few days!
Thoughts?
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Joined: Sep 2007
Posts: 330
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From: North Bergen, NJ
germans
Now for the sake of being against the grain here I will see what people think of this.
So a tech does the work and to test it he drives the car home for the night (normal procedure). If he lives 50 miles from the dealership because its not cheap to live in the area he could put 100 miles on the car pretty easily. He would just be making sure the car works well before he gives it back. I have had my car taken home by a service manager or shop foreman many times. I dont care as they need to test the car so I dont have to come back again in a few days!
Thoughts?
So a tech does the work and to test it he drives the car home for the night (normal procedure). If he lives 50 miles from the dealership because its not cheap to live in the area he could put 100 miles on the car pretty easily. He would just be making sure the car works well before he gives it back. I have had my car taken home by a service manager or shop foreman many times. I dont care as they need to test the car so I dont have to come back again in a few days!
Thoughts?
Thread Starter
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e55 amg
He is supposedly faxing me the procedure to put this clutch pack in. They had 3 people call me from there today, and tell me this is ALL NORMAL. They told me that they have to BAKE IN AN OVEN the clutch pack, or the shims? and test drive the heck out of it to make sure it works.
They are all trying to cover there a....
I'm pissed.. And all I get from them is that it's normal...
Also, the problem was all ready diagnosed. The parts were ordered and received because this was diagnosed on a different day. So none of the 90+ miles were to diagnose the problem.
They are all trying to cover there a....
I'm pissed.. And all I get from them is that it's normal...
Also, the problem was all ready diagnosed. The parts were ordered and received because this was diagnosed on a different day. So none of the 90+ miles were to diagnose the problem.
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1989 Toyota Tercel EZ - dyno'd @ 70whp/77wtq
Just as my last 2c....
Look at it this way... I know 98 miles are not little.... and I can understand you're upset (me too if I were you)... but let's look at this objectively....
Did the 98-mile test drive diminish your car's value? Did you only have couple hundred precious miles before the warranty expires? Did the test drive cause the tires more bald? Were the brakes ruined? Does the car have a lot more rock chips?
If all are no, then your actual cost is only +98 miles on the clock & 7 gallons worth of gas. The rest is psychological....
Now the question becomes... is it worth to be stressed about and lose sleep over it?
To me, it's not... It's certainly worth a shot to bring this up to dealer's GM or owner... and hopefully you get some compensation.... otherwise, just move on and bring your car to another dealer next time.
Look at it this way... I know 98 miles are not little.... and I can understand you're upset (me too if I were you)... but let's look at this objectively....
Did the 98-mile test drive diminish your car's value? Did you only have couple hundred precious miles before the warranty expires? Did the test drive cause the tires more bald? Were the brakes ruined? Does the car have a lot more rock chips?
If all are no, then your actual cost is only +98 miles on the clock & 7 gallons worth of gas. The rest is psychological....
Now the question becomes... is it worth to be stressed about and lose sleep over it?
To me, it's not... It's certainly worth a shot to bring this up to dealer's GM or owner... and hopefully you get some compensation.... otherwise, just move on and bring your car to another dealer next time.
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.
Just as my last 2c....
Look at it this way... I know 98 miles are not little.... and I can understand you're upset (me too if I were you)... but let's look at this objectively....
Did the 98-mile test drive diminish your car's value? Did you only have couple hundred precious miles before the warranty expires? Did the test drive cause the tires more bald? Were the brakes ruined? Does the car have a lot more rock chips?
If all are no, then your actual cost is only +98 miles on the clock & 7 gallons worth of gas. The rest is psychological....
Now the question becomes... is it worth to be stressed about and lose sleep over it?
To me, it's not... It's certainly worth a shot to bring this up to dealer's GM or owner... and hopefully you get some compensation.... otherwise, just move on and bring your car to another dealer next time.
Look at it this way... I know 98 miles are not little.... and I can understand you're upset (me too if I were you)... but let's look at this objectively....
Did the 98-mile test drive diminish your car's value? Did you only have couple hundred precious miles before the warranty expires? Did the test drive cause the tires more bald? Were the brakes ruined? Does the car have a lot more rock chips?
If all are no, then your actual cost is only +98 miles on the clock & 7 gallons worth of gas. The rest is psychological....
Now the question becomes... is it worth to be stressed about and lose sleep over it?
To me, it's not... It's certainly worth a shot to bring this up to dealer's GM or owner... and hopefully you get some compensation.... otherwise, just move on and bring your car to another dealer next time.
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1989 Toyota Tercel EZ - dyno'd @ 70whp/77wtq
Sure.... my last compensation (~4 years ago) was ~$525 for 200-mile trip including full tank of gas. Taking into account higher gas prices and better/newer/faster car (W211 vs. W210) and what not, it's now $650 for 200-mile trip (or $450 for 100-mile trip). Gas included. No refunds on unused miles. $5 per mile over 200 miles. $25 per 15 minutes over 24 hours. Car has to be returned within 24 hours and in the same shape as before (I will check tire tread depth, brake pad thickness, etc.).
This offer opens to anyone and I'm serious...
C'mon....
don't misuse my post.... OP's case already happened. He couldn't do anything to change it... his only choice is either get stressed about it or move on. To me, it's not worth to be stressed about if the car was returned in the same condition (exterior, interior, tires, brakes, etc.). But like I said before, regardless the choice, I think it's worth a shot to try to get some compensation from the dealer.
This offer opens to anyone and I'm serious...
C'mon....
don't misuse my post.... OP's case already happened. He couldn't do anything to change it... his only choice is either get stressed about it or move on. To me, it's not worth to be stressed about if the car was returned in the same condition (exterior, interior, tires, brakes, etc.). But like I said before, regardless the choice, I think it's worth a shot to try to get some compensation from the dealer.
