What if you do this:

Go ahead and send him the ECU back, and get your 5 grand. Then when you get it back, send it to a different tuner before you even install it. That way, if by some chance they decide to hide an easter egg in there, it'll get wiped before any damage could happen.

 

just send to him ... and before you drive the car (IF) you get them back ... then just take it to the dealer to get reflashed.

 

Jesus Christ Andy, I know you are still reading this board. What the hell is Jim going to do with your faulty tune......do you really think he is going to sell it to a competitor so they can make their cars take three seconds for a 2nd to 3rd shift? Give him back his money. He is not going to compromise any of your trade secrets. He just wants this to be done and over.

If Kleeman, Evo, Renntech, etc really wanted your ECU/TCU secrets I would think they'd just have someone (employee/friend) buy your tune. They certainly would not want Jim's defective tune. I see absolutely no reason you need to reflash anything.

BTW Andy, I do like you but this kind of stuff really makes me cringe.

 

Could Jakpro take his car to his local MB dealer, and have THEM flash the car back to the stock programs, and somehow certify that the work was done? Might that be a suitable compromise for both parties? Then he gets his refund, and can presumably apply the proceeds to a different tune with whomever he wishes.

I understand the OP's reluctance to send the ECU/TCU in, due to the prior experience with unacceptable delays - this situation has become so public, however, that I would expect the turn-around time to be as brief as possible - MHP knows we'll hear about it, if it's anything else. The fear of malicious code being inserted prior to sending everything back... that's a bit "out there" IMHO. If proof of this was ever discovered and word got out, they might as well shutter their doors - keep in mind, MHP tunes for a lot of marques, not just MB folks through MBWorld.

That said, I can also understand the vendor's reluctance to refund the software purchase without personally making sure that their tuning has been entirely removed - you'd think they'd want this documented for their records, any future liability, etc. Impasse seems to be the right description, unfortunately for both parties.

How do other "money-back-guarantee" software tuners handle this situation when it arises? I would think that "send the box(es) back, we'll flash you back and refund your money" would be the status quo... but that's just logically what makes sense to me, I have nothing else to base that on.

blkonblkclk got a refund from MHP, when his TCU tune didn't function properly - I presume he had to send the TCU back to Dave for the software to be removed? Maybe he can chime in...

Jakpro - from you videos, you appear to have two functional TCUs (one tuned by MHP, and one tuned by Kleemann). Do you also have two functional ECUs? (one that you had already, and the new one MHP asked you to buy) - just curious if you can have a functional Beast even with the set of MHP ECU/TCU boxes out of your hands...? Reaching for a silver-lining, I suppose... this is a s**tty situation all around. Agree w/ others, though, $5k isn't chump change to most, and is worth getting back if you can find an amenable approach with the vendor. Good luck and keep us posted.

 

If Andy wants the tune back, here is what would be fair in this case.
#1. Full refund of all monies paid to MHP. (tune & ECU)
#2. Pre paid stock ECU to be picked up by Jakpro at closest dealer to him.
#3. Jakepro returns ECU with MHP tune to Andy.
#4. Andy resells Jakpro's ECU to Rock, Rock post my nightmare Vol II.

 

IMO Andy is not going to want any more evidence out there than already exists.

Has anyone seen a refund?

Have him served at his home office....

 

Or better yet....Jim takes his car to a dealer and has everything flashed back to stock. The dealer will for sure charge at least labor to do this, so Andy foots the bill. Once the MHP tunes have been erased, Jim faxes Andy the PAID AND COMPLETED workorder from the dealer and a full refund is paid to Jim immediatly.
Minimal downtime for all parties involved and Jim is assured that his components don't have to go back to MHP.

 

See paragraph 1, post #104 (maybe people don't read 'em 'cause they're always too long )

 

SORRY DUDE !! This is the problem when I'm responding from posts frpm another board !!!
Whatever, it's a total charlie foxtrot anyway.

 

Pretty much my thoughts.

 

Nobody is going to see any refund because the $$ is not available. A tuner lives from tune to tune anyway and given that his rep is ruined, how could he refund anyone? Remember there is no debtor's prison and you can't get water out of a rock. Don't throw good money after bad. Move on down the road.

 

Potentially good news on Jakpro's refund situation - this was posted on absolutely driven by Andy, in the Benz section, in the MHP call-out thread - I believe this to be allowable/permissible under TOU rules, since Rock quoted similarly from the same site. Posts #43 onward have some additional info that may be of interest, but specifically on this topic, here‘s an excerpt from post #49 (bolded section, emphasis mine):

 

That's what I was referring to above about another site...I also posed a question to Andy that I'm waiting to hear back on re JRcart....

 

When all this comes to an end, I wanna hear a Jim audio production lol

 

He's answered you over there.

 

I may get ripped for this, but I honestly don't see what is wrong with this offer. You ship it back, MHP reflashes it to stock and ships it back. You're refunded the full cost and MHP pays for shipping both ways.

For those of you whining about "he should refund you and you keep the flash" in what world would this be SOP? If you buy something from Best Buy and take it back for a refund, do you get to keep the purchase?

I'm very sorry you had a rough time with your experience - I totally agree that the situation you describe would have left me unsatisfied as well. But in no example that I can think of do you get a refund AND keep the product that has left you dissatisfied.
This would also be acceptible, IMHO.

 

I would be a little affraid to send it back as well, MACHC5 sent his Black Series ECU back to Andy for a refund and "stock re-flash" way back in early to mid December and as of last Thursday the 12th MACHC5 still had not recieved his Black Series ECU back from Dave or Andy. I can see why Jakpro would be reluctant to ship anything back to MHP, the last thing Jakpro needs are any more hold-ups or obstacles. Under the circumstnaces Andy should refund the money with no further questions or stipulations put on the terms of the refund, it is clearly obvious the ECU tune does not work, it's not like Jakpro is going to get his money refunded and continue to run the bad ECU tune, nor does the tune have any value on the black market, I doubt tuners would be lining up to look at a tune that does not work.

Andy needs to step up and refund Jakpro and I as well as anyone else waiting for a refund if he wants to have any credibilty in this matter. I am now only asking for 1 tune to be refunded rather than both and I can't even get that.

 

We should start using a reflash device that allows the owner to change between a stock and modified calibration. If there is ever a need for refund, the owner returns the car to stock and the programmer to the tuner for a refund.....

BTW, this would also allow for the tuner to email updated calibration files to the owner and allow the owner to try them. If the owner does not like "Stage Sixteen" then the owner goes back to his previous tune and does not pay for "Sixteen".

 

That's why I agreed with the suggestion of others to have a dealer reflash and have MHP pick up the bill. Instant satisfaction for both parties.

 

Jim, why did you pay for the tune twice. I thought that they retune for free?

 

Andy - seems like you are no better than Marty at KRC Performance who I sued and won because he fabricated lies upon lies and ultimately wrote checks his big mouth couldn't cash. You owe it to yourself and to the others you bamboozled to make this situation right somehow.

In addition, your "world's fastest" C63 record has been defeated. Stay tuned for more details later.

 

I purchased 2 ECU/TCU tunes from MHP, one N/A tune and I purchased a second spare ECU which I had a NOS tune put on by MHP.

 

Oh snap. Details? I bought a set of heads/cams for my WJ from KRC a few years ago. Took them nearly 8 months to ship the heads

 

 

In another thread it was stated that Jim (Jackpro) got his refund. Is this correct?