Need help ASAP
Thread Starter
MBWorld Fanatic!
Joined: Feb 2008
Posts: 2,230
Likes: 1
From: Los Angeles, California
2006 E55 BEAST
Need help ASAP
My Chrysler Service Contract is kind of ****ing me.
I dropped my car off at Downtown L.A MB 3 weeks ago for several problems, one of them was smoke under the hood (one time). Either way, I wasn't down to drive it like that. So I dropped the car off and I have a $100 deductible. I get a loaner and I'm on my way. It takes the dealership 3 WEEKS to finish my car. I went to pick it up yesterday and my SA was like
"Chrysler will only cover $175 of your loaner cost, and we're willing to match them. The rest is up to you". I called Chrysler and they won't budge, they say that the contract states that they wil only pay for $175 worth of loaner fees each time I drop the car off. They never told me that when I was buing the contract, they just said thay cover me for $35 a day, but whatever. My SA is currently trying to find out if he can get the dealership to pay for more. This is where it gets interesting though, Chrysler said that the dealership only logged 11 hours of work though in total. Then why keep it for 3 weeks?
Is there anything I can do or am I just gonna have to (somehow) bite the bullet.
I dropped my car off at Downtown L.A MB 3 weeks ago for several problems, one of them was smoke under the hood (one time). Either way, I wasn't down to drive it like that. So I dropped the car off and I have a $100 deductible. I get a loaner and I'm on my way. It takes the dealership 3 WEEKS to finish my car. I went to pick it up yesterday and my SA was like
"Chrysler will only cover $175 of your loaner cost, and we're willing to match them. The rest is up to you". I called Chrysler and they won't budge, they say that the contract states that they wil only pay for $175 worth of loaner fees each time I drop the car off. They never told me that when I was buing the contract, they just said thay cover me for $35 a day, but whatever. My SA is currently trying to find out if he can get the dealership to pay for more. This is where it gets interesting though, Chrysler said that the dealership only logged 11 hours of work though in total. Then why keep it for 3 weeks?
Is there anything I can do or am I just gonna have to (somehow) bite the bullet.
MBWorld Fanatic!
Joined: Nov 2006
Posts: 9,137
Likes: 4
From: California, USA
E63 P30, CL500 Sport
My Chrysler Service Contract is kind of ****ing me.
I dropped my car off at Downtown L.A MB 3 weeks ago for several problems, one of them was smoke under the hood (one time). Either way, I wasn't down to drive it like that. So I dropped the car off and I have a $100 deductible. I get a loaner and I'm on my way. It takes the dealership 3 WEEKS to finish my car. I went to pick it up yesterday and my SA was like
"Chrysler will only cover $175 of your loaner cost, and we're willing to match them. The rest is up to you". I called Chrysler and they won't budge, they say that the contract states that they wil only pay for $175 worth of loaner fees each time I drop the car off. They never told me that when I was buing the contract, they just said thay cover me for $35 a day, but whatever. My SA is currently trying to find out if he can get the dealership to pay for more. This is where it gets interesting though, Chrysler said that the dealership only logged 11 hours of work though in total. Then why keep it for 3 weeks?
Is there anything I can do or am I just gonna have to (somehow) bite the bullet.
I dropped my car off at Downtown L.A MB 3 weeks ago for several problems, one of them was smoke under the hood (one time). Either way, I wasn't down to drive it like that. So I dropped the car off and I have a $100 deductible. I get a loaner and I'm on my way. It takes the dealership 3 WEEKS to finish my car. I went to pick it up yesterday and my SA was like
"Chrysler will only cover $175 of your loaner cost, and we're willing to match them. The rest is up to you". I called Chrysler and they won't budge, they say that the contract states that they wil only pay for $175 worth of loaner fees each time I drop the car off. They never told me that when I was buing the contract, they just said thay cover me for $35 a day, but whatever. My SA is currently trying to find out if he can get the dealership to pay for more. This is where it gets interesting though, Chrysler said that the dealership only logged 11 hours of work though in total. Then why keep it for 3 weeks?
Is there anything I can do or am I just gonna have to (somehow) bite the bullet.
If the difference in amount is not too big, then I would just pay it and remain on good terms with the dealer. If it is not, then escalate the situation to the manager.
Thread Starter
MBWorld Fanatic!
Joined: Feb 2008
Posts: 2,230
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From: Los Angeles, California
2006 E55 BEAST
Sometimes the dealer has to wait 2 to 3 days for parts and then after they install them, they find something else wrong that needs to be replaced, so they wait another 2 to 3 days for the parts and so forth. This may explain the 3 week delay (just a guess).
If the difference in amount is not too big, then I would just pay it and remain on good terms with the dealer. If it is not, then escalate the situation to the manager.
If the difference in amount is not too big, then I would just pay it and remain on good terms with the dealer. If it is not, then escalate the situation to the manager.
And the last thing I want to do is get on bad terms with them, my SA has been nothing but good to me since I started taking my car there. But I really can't afford the $300 right now. If I talk to the manager can I just be like "I bring my car here all the time and I've been loyal to you, can you help me out on this one?"
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Joined: Nov 2006
Posts: 9,137
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From: California, USA
E63 P30, CL500 Sport
The total cost for the loaner is about $650. Between Chrysler and the dealership they're willing to cover $350 of it.
And the last thing I want to do is get on bad terms with them, my SA has been nothing but good to me since I started taking my car there. But I really can't afford the $300 right now. If I talk to the manager can I just be like "I bring my car here all the time and I've been loyal to you, can you help me out on this one?"
And the last thing I want to do is get on bad terms with them, my SA has been nothing but good to me since I started taking my car there. But I really can't afford the $300 right now. If I talk to the manager can I just be like "I bring my car here all the time and I've been loyal to you, can you help me out on this one?"
Thread Starter
MBWorld Fanatic!
Joined: Feb 2008
Posts: 2,230
Likes: 1
From: Los Angeles, California
2006 E55 BEAST
^Sounds good, but I'd really like to not have to pay $300 for a loaner, especially since I'm paying like $140 for hoses and stuff. And the total bill was for about $4300, what's another $300 to them when I keep giving them business like this? Which I constantly do.
Does anyone know or have past experience with the Sevice Manager at DTLA MB?
Does anyone know or have past experience with the Sevice Manager at DTLA MB?
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From: West Plam Beach, FL
'16 S550 Coupe, '11 Lexus LS460, '02 CL500 (SOLD)
^Sounds good, but I'd really like to not have to pay $300 for a loaner, especially since I'm paying like $140 for hoses and stuff. And the total bill was for about $4300, what's another $300 to them when I keep giving them business like this? Which I constantly do.
Does anyone know or have past experience with the Sevice Manager at DTLA MB?
Does anyone know or have past experience with the Sevice Manager at DTLA MB?
Anyway, give 'em hell and good luck.
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MBWorld Fanatic!
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From: Philadelphia, PA
2008 A8L, 2002 996TT X50, 2009 X5
My Chrysler Service Contract is kind of ****ing me.
I dropped my car off at Downtown L.A MB 3 weeks ago for several problems, one of them was smoke under the hood (one time). Either way, I wasn't down to drive it like that. So I dropped the car off and I have a $100 deductible. I get a loaner and I'm on my way. It takes the dealership 3 WEEKS to finish my car. I went to pick it up yesterday and my SA was like
"Chrysler will only cover $175 of your loaner cost, and we're willing to match them. The rest is up to you". I called Chrysler and they won't budge, they say that the contract states that they wil only pay for $175 worth of loaner fees each time I drop the car off. They never told me that when I was buing the contract, they just said thay cover me for $35 a day, but whatever. My SA is currently trying to find out if he can get the dealership to pay for more. This is where it gets interesting though, Chrysler said that the dealership only logged 11 hours of work though in total. Then why keep it for 3 weeks?
Is there anything I can do or am I just gonna have to (somehow) bite the bullet.
I dropped my car off at Downtown L.A MB 3 weeks ago for several problems, one of them was smoke under the hood (one time). Either way, I wasn't down to drive it like that. So I dropped the car off and I have a $100 deductible. I get a loaner and I'm on my way. It takes the dealership 3 WEEKS to finish my car. I went to pick it up yesterday and my SA was like
"Chrysler will only cover $175 of your loaner cost, and we're willing to match them. The rest is up to you". I called Chrysler and they won't budge, they say that the contract states that they wil only pay for $175 worth of loaner fees each time I drop the car off. They never told me that when I was buing the contract, they just said thay cover me for $35 a day, but whatever. My SA is currently trying to find out if he can get the dealership to pay for more. This is where it gets interesting though, Chrysler said that the dealership only logged 11 hours of work though in total. Then why keep it for 3 weeks?
Is there anything I can do or am I just gonna have to (somehow) bite the bullet.
The total cost for the loaner is about $650. Between Chrysler and the dealership they're willing to cover $350 of it.
And the last thing I want to do is get on bad terms with them, my SA has been nothing but good to me since I started taking my car there. But I really can't afford the $300 right now. If I talk to the manager can I just be like "I bring my car here all the time and I've been loyal to you, can you help me out on this one?"
And the last thing I want to do is get on bad terms with them, my SA has been nothing but good to me since I started taking my car there. But I really can't afford the $300 right now. If I talk to the manager can I just be like "I bring my car here all the time and I've been loyal to you, can you help me out on this one?"
^Sounds good, but I'd really like to not have to pay $300 for a loaner, especially since I'm paying like $140 for hoses and stuff. And the total bill was for about $4300, what's another $300 to them when I keep giving them business like this? Which I constantly do.
Does anyone know or have past experience with the Sevice Manager at DTLA MB?
Does anyone know or have past experience with the Sevice Manager at DTLA MB?
Regardless, I agree w/ others that how you handle it is completely up to you; I'm a strong believer that it never hurts to ask, as long as you take the right approach (friendly, optimistic, state your case, remind them how much you enjoy their dealership and svc. dept., if they say no, remain gracious, etc.). Best of luck.
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Thread Starter
MBWorld Fanatic!
Joined: Feb 2008
Posts: 2,230
Likes: 1
From: Los Angeles, California
2006 E55 BEAST
Don't take this the wrong way - but, from the above, it seems like you're taking more of a "glass is 10% empty" instead of a "glass is 90% full" mentality on this one.
Regardless, I agree w/ others that how you handle it is completely up to you; I'm a strong believer that it never hurts to ask, as long as you take the right approach (friendly, optimistic, state your case, remind them how much you enjoy their dealership and svc. dept., if they say no, remain gracious, etc.). Best of luck.
Regardless, I agree w/ others that how you handle it is completely up to you; I'm a strong believer that it never hurts to ask, as long as you take the right approach (friendly, optimistic, state your case, remind them how much you enjoy their dealership and svc. dept., if they say no, remain gracious, etc.). Best of luck.
He also put a lot of the new stuff that I had to pay for under Chrysler's tab. I'm not too sad about the situation, I just needed to pay more attention to what was going on.
The way I drove that Jeep for the past 3 weeks I probably saved thousands not doing it to my own car. lol
