amdeutsch

Going the CC dispute route can be limited to x days AFAIK. Regarding the contract stating loss of 50% upon cancellation, etc; if the communication can be proven that a delay occurred that is not acceptable to the customer then CC will side with the customer. Implied breach would be the most probable cause.

Again, forgestar is on the best way to wind up with a rep it doesn't want. This is regardless of the final product it puts out on the market.

amdeutsch

I didn't say they are like. I said they'll wind up like if they don't watch it. Completely different interpretation.

As explained in my first post; in other forums members were told to use OEM bolts. Then month later all of a sudden, when wheels finally got delivered, oh **** the bolts didn't work. Customers now had to go and pay for those bolts. Now, retroactively the thread from the vendor was updated to state so. And interestingly the vendor was told by forgestar that no special bolts were required.

Godfather@ONE Autosport

OOHHh ok my bad!

Hhmmmm well I don't know anything about that particular situation. Either way it appears resolved on their end and that's good. It is unfortunate, if true, that Forgestar told their vendors otherwise. I do find it odd though that they would make a mistake this big on their own wheel line. Then again, everything you read on the net is true :P

AUS-E55

I used the OEM bolts are you telling me that I have the wrong bolts. Can someone confirm this or do I have to pull a wheel and check it ?????

Neoii

More than likely, yes you are using the wrong bolts. The OEM MB bolts are ball seat. Most aftermarket wheels, and from the discussion above so are the Forgestars, use cone seat bolts.

AudiOn19s

Mike, any updates on my Jan order???

I wrote you last Thursday and no response. Haven't heard a peep since 4/1

baldmike73

good luck gents - hope to see some pics when you all slap them on - june timeframe? just messin guys -

AUS-E55

well I just confirmed it, and I feel like a dumb ***. I guess I should have looked at the lug bolts when I put the weels on instead of listening to Forgestar who told me that the OEM bolts would be correct.

Godfather@ONE Autosport

Sorry Andrew, I thought I had replied! I just emailed Forgestar about your wheels a few minutes ago as a matter of fact. I did call them and spoke with them, and what I was told was that the parts weren't all in. I think we're waiting on the front wheels right now. I'll let you know more as soon as I can. I sincerely apologize for the delay. You're one of the very few that has their orders lagging behind. They know you are waiting, so your order is obviously being prioritized.

Yes sorry, cone seats lug bolts are the ones you need :/

AUS-E55

I kind of wish you or Forgestar (I asked both of you) told me that before I had the car at some pretty high speeds.

Godfather@ONE Autosport

I sincerely apologize for that snafu. I don't recall you asking me, but regardless, I should have let you know. It's easy for me to mistakenly assume people will know what lug bolts to use and which not to use. I guess I forgot that sometimes, I too did not always know these little things. Again, I'm sorry, but rest assured that even with the incorrect seat, your wheels were bolted on safely.

lotuskid

Lol, damn I've been using the stock bolts and been up to xxxmph. Maybe I should get the prop. lugs

amdeutsch

Hopefully all others that bought these wheels will read this and act accordingly in case they haven't done so. Or the godfathers can go through his records and can at least email those that purchased from him in regards to this situation.

No flame here, but when I mentioned it previously you .............
In regards to the safety comment; look at the letter "D" for a reference. The curve represents the ball aspect and the straight line the taper/cone. You always want your bolts to have maximum contact. Using incorrect bolts, either way, will not allow that. It is even possible to damage the bolt seating area by using the incorrect ones; different materials, torques, etc.
The manufacturer/vendor should've mentioned/covered that bolt issue up front. To use a non-applicable reference: measure twice - cut once.

Uber Wagon

I believe that is a company cannot provide a custom product in a reasonable amount of time, they are required to fully refund the customer's money. I also believe that specific delays have to be in writing and the consumer has the right to cancel f the delay is more than they want to tolerate - after all - you may have wanted / needed the item at a specific time. After you are late, it puts the decision making ability back in the consumer's hands. It may be a UCC requirement that I discussed prior - cannot find the link about online / mail order commerce right now. But - if you all have paid the entire amount up front - are you high?

I would certainly dispute this with CC company - hard to justify a restocking fee or cancellation fee when no one can tell you when your wheels are supposed to arrive.

A company shouldn't bill you until the product has shipped. A deposit - 20% is reasonable. However, if they don't have the working capital to float a few sets of wheels - do you really want to be buying them for your car????????

bassn_07

+1

Nicely written post and I also agree the OP should dispute the charges. I have no first hand knowledge of Forgestar but this post alone would make me look else where.

Thanks again to the OP for his post.

Uber Wagon

Here's a link - it's FTC Section 435.

http://acquitygroupblog.com/2009/08/...aking-the-law/

Basically - you get 30 days to deliver product and if you can't - you notify the purchaser in writing about the "first delay" - the purchaser has the right to cancel with a full refund. I would bet money that none of this has occurred here.

People who sell stuff need to get their collective acts together and stop jerking people around. Figure out how to run your business to the point where you have some working capital and can have some inventory. This method of requiring payment up front is a VERY BAD way to run a business and it leads quickly into robbing Peter to pay Paul. (See John Hennessey)

And we - as consumers - need to stop giving them all our money before they ship....

Come on guys - we're smarter than this - these posts simply should NOT occur. And yet.... they continue to pop up again and again and again. Fool me once - shame on you - fool me twice.........

baldmike73

uber wagon - good point - you may have given those the holy grail needed to get their money back if they have been waiting in excess of the 30 days mentioned - OUCH

RenntechE55

I ran the wrong bolts on my wheels ( not Forgestars) But I didnt even get in the triple digits and after about 100 miles one bolt tore in half and three came loose , I had to pull over and tighten them just to get home. Come to find out it wobbled out the holes on the wheels and I had to get them all remachined and the price was $300. So you guys might want to check your wheels.......

Traffic53

this bolt thing is premium horse ****.
inform the f**king customers that the wheels can't be bolted onto the car without buying more ****, period. why do i need to find out after the product arrives, and 5 minutes before the shop plans on switching them out, that the OEM bolts won't work? that's a new level of stupid. there is no reasonable explanation that forgestar can offer for failing to provide that information. how much more simple does it get than saying..."would you like to include the required lugs with your order?"

give me a ****ing break.

Traffic53

the forum wouldn't let me cuss, and i'm a little pissed off about that right now.

AWOL

bump, still no word from either parties. Godfather was suppossed to email them 2 weeks ago and report back.

nada.

worst buying experience ever

amdeutsch

Also keep in mind that part of the reason these wheels are so light weight is because of the load rating they have, 1200 lbs vs 1500 lbs. There are threads all over. This rating doesn't affect light weight cars nearly as much as the heavier ones. Google is your friend here.

MB_Forever

No word from Godfather or from Forgestar?

AWOL

forgestar is telling me that I have to work with godfather.

Godfather sent me a pm about getting a refund, stating he was issuing one - I was happy, but only to find out he confused me with another member. Refund attempt was denied.

Then he was under the impression I wanted 19's, and said mine were in production as of 5/3 and I should be receiving them shortly. The only problem was I order 18s and gunmetal.

Then on 5/5 he said "Scott, I double checked your order after I asked you which it was. Let me wait back from Forgestar, but I think I'm gonna give you a full refund. I'll keep you posted." He follwed that PM by saying he got a call they were in production, but I already asked for my refund before that.

He followed with "As I was informed, these are in production, which means I'm responsible for 100% of their costs, as you are. I haven't had a chance to ask Forgestar for details these last couple of days, but I will on Monday and get you a straight answer." - that was on 5/8/10

And here I sit, wheel less, and no word after 2 attempts at an update.

amdeutsch

Tell them about post #41 in this thread. Forgestar is having issues all over the net. Not only MB's, but also BMW's, Porsche's, etc.

If you paid by CC call your CC for help.