Am I the only one that didnt get my forgestars yet?
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From: www.Traben-Trarbach.de
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Going the CC dispute route can be limited to x days AFAIK. Regarding the contract stating loss of 50% upon cancellation, etc; if the communication can be proven that a delay occurred that is not acceptable to the customer then CC will side with the customer. Implied breach would be the most probable cause.
Again, forgestar is on the best way to wind up with a rep it doesn't want. This is regardless of the final product it puts out on the market.
Again, forgestar is on the best way to wind up with a rep it doesn't want. This is regardless of the final product it puts out on the market.
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From: www.Traben-Trarbach.de
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As explained in my first post; in other forums members were told to use OEM bolts. Then month later all of a sudden, when wheels finally got delivered, oh **** the bolts didn't work. Customers now had to go and pay for those bolts. Now, retroactively the thread from the vendor was updated to state so. And interestingly the vendor was told by forgestar that no special bolts were required.
Former Vendor of MBWorld
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From: California
E55 AMG
As explained in my first post; in other forums members were told to use OEM bolts. Then month later all of a sudden, when wheels finally got delivered, oh **** the bolts didn't work. Customers now had to go and pay for those bolts. Now, retroactively the thread from the vendor was updated to state so. And interestingly the vendor was told by forgestar that no special bolts were required.
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e500
More than likely, yes you are using the wrong bolts. The OEM MB bolts are ball seat. Most aftermarket wheels, and from the discussion above so are the Forgestars, use cone seat bolts.
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From: Columbus OH
A4, M3, 996, E55
Mike, any updates on my Jan order???
I wrote you last Thursday and no response. Haven't heard a peep since 4/1
I wrote you last Thursday and no response. Haven't heard a peep since 4/1
No...and NO.
I ordered F10's in Jan. Had a whole conversation with Mike on the phone about my past bad experiences with delays from iForge (parent company) and he assured me there would be no problems meeting the 4-6 week deadline so I took the plunge.
First my order was misplaced, then no blanks for F10's. Last I heard they weren't even going to have the parts to make more until late April (now-ish). Haven't had any updated communication in over 3 weeks now.
For the record, I appreciate what Mike does for this community and feel he was put in a bad place. I almost blame myslef for giving iForge the benefit of the doubt that maybe they could make 1 piece wheel without f'ing it up with huge delays.
I ordered F10's in Jan. Had a whole conversation with Mike on the phone about my past bad experiences with delays from iForge (parent company) and he assured me there would be no problems meeting the 4-6 week deadline so I took the plunge.
First my order was misplaced, then no blanks for F10's. Last I heard they weren't even going to have the parts to make more until late April (now-ish). Haven't had any updated communication in over 3 weeks now.
For the record, I appreciate what Mike does for this community and feel he was put in a bad place. I almost blame myslef for giving iForge the benefit of the doubt that maybe they could make 1 piece wheel without f'ing it up with huge delays.
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From: Houston
CLK-63 BLACK/2014 E63S/2013 ML350
well I just confirmed it, and I feel like a dumb ***. I guess I should have looked at the lug bolts when I put the weels on instead of listening to Forgestar who told me that the OEM bolts would be correct.
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Former Vendor of MBWorld
Joined: Nov 2009
Posts: 466
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From: California
E55 AMG
Senior Member
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From: Houston
CLK-63 BLACK/2014 E63S/2013 ML350
Former Vendor of MBWorld
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From: California
E55 AMG
I sincerely apologize for that snafu. I don't recall you asking me, but regardless, I should have let you know. It's easy for me to mistakenly assume people will know what lug bolts to use and which not to use. I guess I forgot that sometimes, I too did not always know these little things. Again, I'm sorry, but rest assured that even with the incorrect seat, your wheels were bolted on safely.
Member
Joined: Nov 2009
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From: SoCal
Lotus Esprit/VW GTI/E55 AMG
I sincerely apologize for that snafu. I don't recall you asking me, but regardless, I should have let you know. It's easy for me to mistakenly assume people will know what lug bolts to use and which not to use. I guess I forgot that sometimes, I too did not always know these little things. Again, I'm sorry, but rest assured that even with the incorrect seat, your wheels were bolted on safely.
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From: www.Traben-Trarbach.de
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I sincerely apologize for that snafu. I don't recall you asking me, but regardless, I should have let you know. It's easy for me to mistakenly assume people will know what lug bolts to use and which not to use. I guess I forgot that sometimes, I too did not always know these little things. Again, I'm sorry, but rest assured that even with the incorrect seat, your wheels were bolted on safely.
In regards to the safety comment; look at the letter "D" for a reference. The curve represents the ball aspect and the straight line the taper/cone. You always want your bolts to have maximum contact. Using incorrect bolts, either way, will not allow that. It is even possible to damage the bolt seating area by using the incorrect ones; different materials, torques, etc.
The manufacturer/vendor should've mentioned/covered that bolt issue up front. To use a non-applicable reference: measure twice - cut once.
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2006 E55 Wagon (RIP), 2019 E63S Wagon (Sold) 2023 AMG GT634S
I believe that is a company cannot provide a custom product in a reasonable amount of time, they are required to fully refund the customer's money. I also believe that specific delays have to be in writing and the consumer has the right to cancel f the delay is more than they want to tolerate - after all - you may have wanted / needed the item at a specific time. After you are late, it puts the decision making ability back in the consumer's hands. It may be a UCC requirement that I discussed prior - cannot find the link about online / mail order commerce right now. But - if you all have paid the entire amount up front - are you high?
I would certainly dispute this with CC company - hard to justify a restocking fee or cancellation fee when no one can tell you when your wheels are supposed to arrive.
A company shouldn't bill you until the product has shipped. A deposit - 20% is reasonable. However, if they don't have the working capital to float a few sets of wheels - do you really want to be buying them for your car????????
I would certainly dispute this with CC company - hard to justify a restocking fee or cancellation fee when no one can tell you when your wheels are supposed to arrive.
A company shouldn't bill you until the product has shipped. A deposit - 20% is reasonable. However, if they don't have the working capital to float a few sets of wheels - do you really want to be buying them for your car????????
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2006 E55 AMG
I believe that is a company cannot provide a custom product in a reasonable amount of time, they are required to fully refund the customer's money. I also believe that specific delays have to be in writing and the consumer has the right to cancel f the delay is more than they want to tolerate - after all - you may have wanted / needed the item at a specific time. After you are late, it puts the decision making ability back in the consumer's hands. It may be a UCC requirement that I discussed prior - cannot find the link about online / mail order commerce right now. But - if you all have paid the entire amount up front - are you high?
I would certainly dispute this with CC company - hard to justify a restocking fee or cancellation fee when no one can tell you when your wheels are supposed to arrive.
A company shouldn't bill you until the product has shipped. A deposit - 20% is reasonable. However, if they don't have the working capital to float a few sets of wheels - do you really want to be buying them for your car????????
I would certainly dispute this with CC company - hard to justify a restocking fee or cancellation fee when no one can tell you when your wheels are supposed to arrive.
A company shouldn't bill you until the product has shipped. A deposit - 20% is reasonable. However, if they don't have the working capital to float a few sets of wheels - do you really want to be buying them for your car????????
Nicely written post and I also agree the OP should dispute the charges. I have no first hand knowledge of Forgestar but this post alone would make me look else where.
Thanks again to the OP for his post.
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2006 E55 Wagon (RIP), 2019 E63S Wagon (Sold) 2023 AMG GT634S
Here's a link - it's FTC Section 435.
http://acquitygroupblog.com/2009/08/...aking-the-law/
Basically - you get 30 days to deliver product and if you can't - you notify the purchaser in writing about the "first delay" - the purchaser has the right to cancel with a full refund. I would bet money that none of this has occurred here.
People who sell stuff need to get their collective acts together and stop jerking people around. Figure out how to run your business to the point where you have some working capital and can have some inventory. This method of requiring payment up front is a VERY BAD way to run a business and it leads quickly into robbing Peter to pay Paul. (See John Hennessey)
And we - as consumers - need to stop giving them all our money before they ship....
Come on guys - we're smarter than this - these posts simply should NOT occur. And yet.... they continue to pop up again and again and again. Fool me once - shame on you - fool me twice.........
http://acquitygroupblog.com/2009/08/...aking-the-law/
Basically - you get 30 days to deliver product and if you can't - you notify the purchaser in writing about the "first delay" - the purchaser has the right to cancel with a full refund. I would bet money that none of this has occurred here.
People who sell stuff need to get their collective acts together and stop jerking people around. Figure out how to run your business to the point where you have some working capital and can have some inventory. This method of requiring payment up front is a VERY BAD way to run a business and it leads quickly into robbing Peter to pay Paul. (See John Hennessey)
And we - as consumers - need to stop giving them all our money before they ship....
Come on guys - we're smarter than this - these posts simply should NOT occur. And yet.... they continue to pop up again and again and again. Fool me once - shame on you - fool me twice.........
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Here's a link - it's FTC Section 435.
http://acquitygroupblog.com/2009/08/...aking-the-law/
Basically - you get 30 days to deliver product and if you can't - you notify the purchaser in writing about the "first delay" - the purchaser has the right to cancel with a full refund. I would bet money that none of this has occurred here.
People who sell stuff need to get their collective acts together and stop jerking people around. Figure out how to run your business to the point where you have some working capital and can have some inventory. This method of requiring payment up front is a VERY BAD way to run a business and it leads quickly into robbing Peter to pay Paul. (See John Hennessey)
And we - as consumers - need to stop giving them all our money before they ship....
Come on guys - we're smarter than this - these posts simply should NOT occur. And yet.... they continue to pop up again and again and again. Fool me once - shame on you - fool me twice.........
http://acquitygroupblog.com/2009/08/...aking-the-law/
Basically - you get 30 days to deliver product and if you can't - you notify the purchaser in writing about the "first delay" - the purchaser has the right to cancel with a full refund. I would bet money that none of this has occurred here.
People who sell stuff need to get their collective acts together and stop jerking people around. Figure out how to run your business to the point where you have some working capital and can have some inventory. This method of requiring payment up front is a VERY BAD way to run a business and it leads quickly into robbing Peter to pay Paul. (See John Hennessey)
And we - as consumers - need to stop giving them all our money before they ship....
Come on guys - we're smarter than this - these posts simply should NOT occur. And yet.... they continue to pop up again and again and again. Fool me once - shame on you - fool me twice.........
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From: Tempe, Az
CLS55 AMG 030
Member
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Renntech E63S
this bolt thing is premium horse ****.
inform the f**king customers that the wheels can't be bolted onto the car without buying more ****, period. why do i need to find out after the product arrives, and 5 minutes before the shop plans on switching them out, that the OEM bolts won't work? that's a new level of stupid. there is no reasonable explanation that forgestar can offer for failing to provide that information. how much more simple does it get than saying..."would you like to include the required lugs with your order?"
give me a ****ing break.
inform the f**king customers that the wheels can't be bolted onto the car without buying more ****, period. why do i need to find out after the product arrives, and 5 minutes before the shop plans on switching them out, that the OEM bolts won't work? that's a new level of stupid. there is no reasonable explanation that forgestar can offer for failing to provide that information. how much more simple does it get than saying..."would you like to include the required lugs with your order?"
give me a ****ing break.
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Also keep in mind that part of the reason these wheels are so light weight is because of the load rating they have, 1200 lbs vs 1500 lbs. There are threads all over. This rating doesn't affect light weight cars nearly as much as the heavier ones. Google is your friend here.
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From: California, USA
E63 P30, CL500 Sport
Thread Starter
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e55
forgestar is telling me that I have to work with godfather.
Godfather sent me a pm about getting a refund, stating he was issuing one - I was happy, but only to find out he confused me with another member. Refund attempt was denied.
Then he was under the impression I wanted 19's, and said mine were in production as of 5/3 and I should be receiving them shortly. The only problem was I order 18s and gunmetal.
Then on 5/5 he said "Scott, I double checked your order after I asked you which it was. Let me wait back from Forgestar, but I think I'm gonna give you a full refund. I'll keep you posted." He follwed that PM by saying he got a call they were in production, but I already asked for my refund before that.
He followed with "As I was informed, these are in production, which means I'm responsible for 100% of their costs, as you are. I haven't had a chance to ask Forgestar for details these last couple of days, but I will on Monday and get you a straight answer." - that was on 5/8/10
And here I sit, wheel less, and no word after 2 attempts at an update.
Godfather sent me a pm about getting a refund, stating he was issuing one - I was happy, but only to find out he confused me with another member. Refund attempt was denied.
Then he was under the impression I wanted 19's, and said mine were in production as of 5/3 and I should be receiving them shortly. The only problem was I order 18s and gunmetal.
Then on 5/5 he said "Scott, I double checked your order after I asked you which it was. Let me wait back from Forgestar, but I think I'm gonna give you a full refund. I'll keep you posted." He follwed that PM by saying he got a call they were in production, but I already asked for my refund before that.
He followed with "As I was informed, these are in production, which means I'm responsible for 100% of their costs, as you are. I haven't had a chance to ask Forgestar for details these last couple of days, but I will on Monday and get you a straight answer." - that was on 5/8/10
And here I sit, wheel less, and no word after 2 attempts at an update.
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Tell them about post #41 in this thread. Forgestar is having issues all over the net. Not only MB's, but also BMW's, Porsche's, etc.
If you paid by CC call your CC for help.
If you paid by CC call your CC for help.
