donjuan45i

any update on this?

rlh23

After talking w/ the IL Attorney Generals Office, I understand the process to be:

1. They will send me a post card in the mail when the case has been entered into the system
2. They will send me a letter after that, telling me who will be covering the case

Hopefully after that, we'll make some progress. I've been trying to text / email Sergio, but haven't gotten a reply (shocking, I know). I believe CSanders also sent a complaint to the IL AG.

rlh23

Dear Mr. Henderson,

My name is Chris and I work for the office of Executive Escalations. We
received your inquiry from the Attorney General of Illinois regarding
your PayPal account under email address RLH23@AOL.COM.

We reviewed your concerns in your inquiry where you indicated
communicating with your seller online in a message board forum. We
verified your Account received the money request on July 24, 2010 in the
amount of $850.00 USD which was paid. Additionally we reviewed the Not
as Described Claim PP 001-031-656-536 which you filed on July 30, 2010
in the amount of $850.00 USD. When we reviewed the Claim details on
July 30, 2010, as it did not meet the requirements under the Buyer
Complaint Policy, PayPal is unable to reverse the transaction or issue a
refund and the investigation into the Claim is complete.

Please understand the Buyer Complaint Policy is PayPal’s process to help
customer resolve a problem directly with the Seller through the PayPal
Resolution Center for purchases that are not eligible for PayPal Buyer
Protection. The PayPal Buyer Complaint Policy enables buyers to file
Disputes for Item Not Received and Not as Described. This allows buyer
and seller the attempt to resolve the problem directly. The Item Not
Received Disputes may be escalated to a Claim for PayPal resolution;
however, the Not as Described Disputes may not be escalated to a Claim.
The User Agreement advises customers that you should not escalate a
Dispute for Not as Described to a Claim because PayPal will not make a
decision on the Claim under the Buyer Complaint Policy.
We further show that in an attempt to recover your loss in this
situation you sent a money request to Mr. Ceja on July 30, 2010
requesting the amount of $850.00 USD be paid, currently the payment is
still in pending status.

While I am certain this situation is frustrating for you, I offer my
sincere apology for your dissatisfaction. We suggest you attempt to
contact your Seller directly and attempt to resolve this situation
further.

If you require additional assistance, please feel free to call me
directly at (402) 952-8335. Alternately, you can reach us by email at
executiveoffice@paypal.com.

Sincerely,
Chris
Executive Escalations
PayPal, an eBay Company

Needless to day, I just wrote him back a scathing response telling him that the offer ZERO protection to anyone that doesn't buy through eBay, which is a crock.

JamE55

Is this Chris guy for real? I wonder what he (Chris) would do if he was in your situation and has lost that much money? This guy is just full of it period!

Sorry to hear man. Hope you find another way to get your money back.

i_am_amused

It's not "Chris", it's Paypal and their policies. "Chris" is just a puppet, but if he had any morals he'd quit his job and go work for a more reputable firm.

It's not news that Paypal's policies suck.

TheVazha

UNBELIEVABLE.

1. Sergio needs to do the right thing and refund the money. For $850 he reminds me of Benny Blanco and his crew of purse snatchers.

2. This Pay Pal thing is bogus. I would pursue it further. Definitely get a judgment filed against Sergio. He will NOT be able to get a credit card, buy a house, or finance a TV for that matter. With the credit crisis in the state its in, a judgment could ruin him.

3. File a claim with the BBB against Pay Pal. It may not do much but it will start a paper trail.

4. Find out what Sergio does for a living and file a BBB claim against his business. In fact, if you've had ANY correspondence from Sergio while he was at his place of work, they could be held responsible.

5. My girl is an attorney.

Good Luck!

JamE55

.

97W202

good luck man honestly that sucker needs to be caught

Nasty50-Five

Wow, what a joke, man I was hoping it was going to be good news.

inrealtime

A buddy of mine was installing AT&T TV for a paypal exec & he was told the top tier service he ordered may not work well at his house b/c of distance issues, but the middle tier would be perfect. The paypal guy blew his lid. Going on & on about being promised one thing when he ordered & then AT&T not delivering. My bud told him the sales people do not know the true measurements of the wires until a tech comes out to physically test. He then wanted the tech to have the company replace the cable in his neighborhood "now" so he can have the highest tier of service because that is what was promised to him when he ordered. The paypal guy just couldn't grasp how the company could initially promise one thing, but fail to deliver.

I found it ironic that the payapl guy was talking about empty promises made, yet his own company promised they would take protect us in the case of fraud. I asked my buddy if had mentioned some of the things that paypal has failed to deliver with the paypal troubles he has had, so he could understand the position he was in, but he said he was afraid to lose his job if he upset the guy anymore.

rlh23

I'm not giving up yet. I'm glad to see the IL AG actually doing something on this. I should be receiving a letter from them soon telling me who from their office is responsible for my case.

Included in my response back to "Chris from PayPal" was the email from Sergio basically admitting he defrauded me. Maybe that will get a response.

loudandheard

I can't believe that paypal has no recourse. This is really a scary thought and I'm glad I know about it. I have heard that the best thing to do when using paypal is to use a credit card and then you can charge back if you do not receive the item that it was suppose to be.

I always thought paypal was a safe way to send money, but it's a scam.

220S

I'm a little confused here. Reading what PayPal wrote, it sounds like you need to file under disputes for "item not received." Instead you filed under "not as described" (claim PP 001-031-656-536.) As this Chris guy says, "the PayPal buyer complaint policy enables buyers to file disputes for 'item not received' and 'not as described.'"

He points out that: "the user agreement advises customers that you should not escalate a dispute for not as described to a claim because PayPal will not make a decision on the claim under the Buyer Complaint Policy."

It sounds like he's telling you that PayPal can't resolve a dispute or reverse funds for a claim that the item was not as described. But if the item wasn't received that's different.

"The Item Not Received Disputes may be escalated to a claim for PayPal resolution; however, the Not as Described Disputes may not be escalated to a claim.

Have you tried filing another claim under not received?

Anyway, the IL AG's office should be helpful in getting this guy for committing fraud. Whether you can get your money back is another issue, but I'd be sure to stay on top of it and cross your Ts and dot your Is. It's a headache and sorry you have to go through with it. Good luck.

Bramage

Call some local attorneys and see if they want to spearhead a PayPal class action suit. I know there are MANY people who have been scammed, and PayPal has done nothing. (All forums have these horor stories)

Minimally, their "PayPal Protection" is false advertising, and some lawyer might just love going after them. It would be big news too.

220S

Unfortunately that's not going to happen. Because nobody who uses PayPal ever reads the fine print:
https://www.paypal.com/cgi-bin/websc.../terms-outside

mikey33

PayPal is a dead end road. I have tried to work with them over the past 7 years of running my business online and it is always some bull**** where I get screwed when a problem arises. They only follow their policies and that is that, so do not expect anything you say to change their decision. If they gave into peoples complaints than they would have changed the way they do business 5-8 years ago; the point is that no matter if you threaten to sue them or whatever they will just run you around in a circle, so it is best to pursue this matter in the way which you are doing and let them be.

mikey33

Plus, being on the phone with these idiots for hours on end is enough to make you want to kill yourself. Check out the websites below to hear recorded phone calls and ways to help you beat PayPal at their own games! I know pretty well because I used to be a moderator at the aspkin forums.

http://www.screw-paypal.com/paypal_c...l#phoneamerica

http://www.aspkin.com/forums/

Esh

Paypal is hiring here in Phoenix for their call center, it's all over the radio. Who in their right mind would want to take complaints there all day?

rlh23

I just tried opening a new complaint under "Item Not Received", but since my case has been closed I can't reopen it and change it. I'm going to wait and see what Chris has to say after my reply email. Then, if he can't help (which he probably cant / wont), I will see if I can open it under an Item Not Received complaint.

rlh23

Needless to day, I was quite intrigued when I received an email from PayPal stating that "The following transaction has been posted to your account...". I honestly thought this was spam, but once I logged into PayPal, I saw that they had credited my account with the amount that Sergio stole from me.

The refund wasn't from Sergio, it was from PayPal. I'm honestly not sure what caused this; not sure if it was my emails blasting their policy or the Attorney General from IL getting on their case. Regardless, I'm relieved that is taken care of.

Just thought y'all might want to know...

harrower

Congrats

97W202

still think u shud get mr. ocho to give u another $850 lol

Nasty50-Five

This just made my day. Glad to hear the good guys prevail some times.

rlh23

You're telling me. I'm thinking of treating myself to some new wheels...

http://cgi.ebay.com/ebaymotors/ws/eB...#ht_3541wt_941

anono

I know this creep and ill give u all the info i know so maybe u can get some justice he runs a scam mechanic shop now..thats how i came across this guy he still up to the same tricks... go to the links i pasted ....also contact the state of michigan and tell them whats hes done to you recently lets try to put him back in jail !

http://mdocweb.state.mi.us/otis2/oti...cNumber=655715





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