firstbenzforme

Had the K1 clutch pack failure a little bit ago.
Took it to the dealership.

Final bill was $3000 and short change.
NAC pinnacle covered $2377 without question.

NAC did take a few days to deal with it... I dropped off on Monday and had it back Saturday morning.

Knowing they max at $110/hr labor i gladly assumed the cost for having it done at a dealer who charges $135/hr. The only complaints go like this. NAC tells service to drop the pan and check it out. Draining fluid. Then when they report back NAC says they want to send a rep to come and drive it. So they replace fluid, he drives it, then tells them to fix it...obviously draining fluids again.
THEN< they wont cover the tranny fluid fills because they say tranny fluid is a consumable and each fill was $175 at the delearship.

This time, the dealership did the right thing and took the tranny fluids off the bill after the NAC portion had been paid becuase in their words "that's just a ****ty thing to do to a customer". I could go back and spend time picking thru everything and probably recover a few more dollars from NAC but i'm content and have my car back and i didnt have to lift a finger.

So for those considering NAC. I have had the car 9 months. Had front right control arm replaced. Engine mounts replaced. Intake gaskets replaced. And K1/B3 clutch components replaced. Total bills somewhere around $6000+. (only tranny work at dealer, other stuff at my indy guy who charges less for labor)

I came out of pocket $3100 for the warranty initially and have outlayed another $700.
So $3800 for me versus $6000+ in repairs.
Totally worth it in my case and i have another 35,000 miles and 3+ years to go on the warranty.

Toadster

+1 great service!

xpl0sive

NAC covered full dealer labour rate for my claim, it was $135/hr

masonh66

was that $3,000 for trans rebuild?not bad at a $135/hr.

pearlpower

They only replaced the K1 plates?

masonh66

didn't understand that either.seems odd to replace only one set,but $3,000 seems incredibly cheap for a complete rebuild at the dealer.

pearlpower

I have seen this many times before, just that the case is open, just seems a shame to replace the linings in one clutch pack.....

Even if someone asked me to, I would never go through the hassle to remove the trans, open her up, and replace one clutch pack. You have to pull out other packs to get to it for crying out loud. LOL.

Here are some pics of the K1 in my thread from last year.
https://mbworld.org/forums/w211-amg/...uild-pics.html

But at least it was covered under warranty. Guess that is all they would cover anyhow.

masonh66

nope

WPOZZZ

NAC has a cap on what they will pay for parts and labor rates. So when it comes to repairs in Hawaii, our list price is always way more than mainland list price. I just have to absorb the difference.

My last repair was this past week and the bill as $2k and I paid about half of it. That is understandable as I had the infamous fuel pump leak and the dealer changed both pumps and NAC only covered the bad one. The would not cover the other pump because it wasn't broken and needed to be changed due to a revision. So in about 9 months, I had $5k of dealer work done with me paying for $1500 of it. That $3500 more than covered what I paid for my policy.

BlownV8

That's a lot of work for an E63. I wouldn't think it would be having problems so soon.

CharlyE500

+1 I thought 63 is much more reliable in the W211 platform. 7 speed came out since 03 in E500. How many miles in your E63 ?

firstbenzforme

xpl0sive really? i may as well put a call in and see what's up with that.

rest..
they did the K1/B3 replacements

I'm just shy of 45,000 miles

CharlyE500

45K miles is very low mileage. Good for you that Ext warranty works.

xpl0sive

yup it took some *****ing, but they agreed to cover the labour rate. they didn't cover full labour hours on some items though... like a window regulator change, the dealer wanted 3 hrs, NAC only covered 2.5. plus i had to fight with them about parts prices, since I'm in Canada, the prices here are much higher than the prices in the US. NAC agreed to pay list prices which were close... But at the end of my two warranty claims, I paid about $1500 out of my own pocket and NAC paid about $7000.

masonh66

3hrs is crazy high for a window regulator.that's about double what it should be.your warranty company did good to pay 2.5hrs on it.

firstbenzforme

well folks. it happened again.

40 mph pulling away from a light under normal throttle. Car bucks and RPMs jump to 4k and the car sticks in 3rd gear. Couldn't go up or down a gear. Luckily was less than a mile from Fletcher Jones so limped it in there.

Havent got the diagnosis yet but they just did transmission work less than a year ago. K1 clutch pack fix. Pearlpower mentioned they should have originally done more work... if he is still here or anyone else can chime in, what do i need to know to get this thing fixed properly, and without any costs since they just did the damn thing?

thanks

E55Greasemonkey

It probably needs the contact plate/control unit or valve body replaced now. Sit tight and wait for the diagnosis. These are all common failures on the 722.9. Warranty companies, and MB factory warranty pays to fix only what is broken.

rchase

I have the same warranty and they are giving me a hard tome on my intake gaskets and only replaced 1 engine mount.... They told me my oil is seeping not a full on leak so they wont replace the gaskets.... I'm making 1 more phone call then filing a complaint with my insurance commission so...

firstbenzforme

its a bad conductor plate and speed sensors.

it has run fine 9k miles since they last did transmission work so it seems unrelated.

will post up the full report when i get it monday. i only found out just before close friday and of course the warranty offices were already closed for the wkd.

rchase: i have never actually spoken to them (NAC). the dealership and the other shop i use have always dealt with them to my satisfaction. When i first got the car i had engine mounts done. Needed 1 but the tech told them how they would eventually incur more costs later to fix the 2nd so they should just do it all then. And also had the intake gasket done about a year later. That wasnt an expensive fix but i still ran it through them w/ no problem bc my deductible is only $100.
Make sure whoever is doing the work speaks to them and explains things properly.. a policy holder calling and saying "hey fix this and that" is very different from a mechanic calling and saying "let us fix this while we are in there so you don't have to pay us for labor again in 3 months to do the other side"

good luck