!!! ATTENTION !!!! - FUEL LEAK ISSUE HAS BEEN SETTLED BY DAIMLER-BENZ... 2014.12.23
 

Check out the information below:

http://www.detroitnews.com/story/bus...robe/20800823/


Looks like MBZ will now cover all repairs for MY2003 -2009 E Class for up to 15 years (and unlimited mileage) for fuel leaks....

Get those fuel tanks fixed, gents!!!

And for those of you who paid out-of-pocket: Go ask for your refund!!!!




-G

What?!?!!

Time for me to go out and buy another E55K!!!

I Just replaced both sides. Sunday. I did this two days ago. lolz

Well....

That's great news!

damn, too bad I replaced mine already as well! I doubt they'll be giving anyone refunds though. Still, good news.

Take the deal...

No way the legal team at MBZ is going to admit fault.

They are agreeing to pay for repairs, get your refund!


-G

Okay, gotta find the letter that MB published and march into the dealer. Or better yet just call MB since most of us have record of visiting the stealer.

I'll take the cash if I can get it, but this part is stupid:

yes - when the fuel adds up on the top of the sender, it moves around and soaks INSIDE the car, under the "Steel plate" that is not sealed perfectly.

Here we go:

http://www-odi.nhtsa.dot.gov/acms/cs...3003-61085.pdf


Letter explaining how stealers will deal with customers.

They explicitly proved somehow that the fuel does not wick past the plate. Strange, as it usually does.

http://www-odi.nhtsa.dot.gov/acms/cs...3003-61088.pdf

Great news ! good to know !

So can we have this work done without exclusion? Or do they need to inspect and determine there is a problem?

I just did mine last week:eek: If anyone finds out how/when we can get re-imbursed please post it up... Otherwise Great news if they actually take care of this...

when do you think that memo will make it to the dealership.

What about those that had to fix out of pocket prior to 12/23/14? Where does that leave us? Does this mean that during the 15 yrs, we can take it in for multiple repairs if it leaks again and again?

Fantastic news!!! And yes, are all dealerships aware of this memo?

Great question. I'm going to call my local dealer today to see how to go about even getting the work done.

As the world turns yet again with the Dealer. Just called my dealer and was told there is no such thing and they have never even heard a a fuel leak in these cars. Are you FUDGING kidding me? All the information I gave the manager was complete news to him and there is nothing he can do. Good Times !!!!

According to the service department at a dealership an hour away from the dealer local to me, they say it's not in the system yet. Damn.

Thats fine but they never had a fuel leak in a W211 ? Really. And I heard this from two Dealers already.

Sweet stuff I will mine into a shop soon

Now I want mine to leak so I can get new pumps instead of replacing them as a maintenance item.

Sweet. My P0456 came up this morning. I've been battling fuming for months now. I can't fill up over a half tank. Gets pretty old having a limited range constantly.

Haven't had this problem yet....knock on wood. But glad they are taking care of it. With all of the recalls going on with other manufacturers they probably figured that a lot of people have been complaining about smelling fuel and if one of these actually does ignite...

Hi

What about us over in Australia?

Regards,

OZZYAMG

well... my rarely smells ... and problly no leak but I do want new pumps...u guys think they will just do it ?


lol

Great news!!!

Does this apply to all countries MB are sold?

I don't want to walk into a dealer and just make claims. Does anyone know if any MB dealer will honor this?

Wow, this will cost mb lots of money, best bet is to engineer a new system so its done once and for all. I wonder how many times you can go back if they fail

Is this related to the fuel pump recall issue, or some other issue?

The dealerships have not been told about this yet, give them a couple days before you show up with the pitchforks and torches!

:rolf:

Oddly enough, this is the only Christmas present I'm getting this year, and it's from a company that could honestly give two craps about who I am. FML, right?? :rolf:

so this is a warranty item, I don't think they are going to replace everything just because you say it stinks. I bet they are going to throw the least amount of parts at it after they "deem" it need repairs. keep your expectations low...

They will not be stupid with this, if it has fuel or it's burned, they will change them.

Son of a Bit**, I just changed mine earlier today!!!!!

only for usa ?

MERRY CHRISTMAS!!!!

Mine has leaked once....I replaced both. Now it smells intermittently again and have been waiting for this.

So happy because not only will I get it fixed again for free, but they owe me money for the first round!

WIN-WIN!!!!

wow...
 

Just had everything replaced last week at the dealer....that'll be nice if I can get that scratch back! That's about half the cost of coilovers.....

If I read the letter correctly it is pretty straightforward. The fuel pump/filters and tank have a 15yr/no mileage warranty from in service date. It is retroactive and covers any out of pocket expenses we have incurred related to this issue, provided the issue would have been eligible for warranty work during the original period.
It is not a recall/tsb so they will not automatically replace parts unless they clearly fail. Keep in mind that these units should be replaced roughly every five years to avoid them clogging and causing lean issues....that issues IS NOT covered in this letter, as MB says they are good for life....cough..BS....cough:)

Good luck everybody, I think this is going to be a great thing for us!

This is great news. First I want to thank you guys like GregMB who pushed and stayed on top of this so we could all benefit. I changed my passenger side last month and still had the smell every time I filled up and was going to replace the drivers side. Now I can at their expense, and I will fill it up when I go in so they can smell my pain.

:y



Thanks!

-G

Yeah - so about a month ago put the car in the garage for the winter and filled with a full tank of gas.


- One week before I put it away - P0456 - reset it, never came back.
- The next morning the garage reeked of fuel, no drips under the car, smell was coming from the inside. Had the sender replaced in 2012 then the smell was from the outside).
- Spoke to the dealer - they said bring it in.
- Last week took out the kid seat and the rear cushion before dropping it off (figured I'd treat the leather whilst the car was in the shop to get rid of the divots the car seat had made).
- Next day the car is gone, only thing in the garage was the rear cushion. The smell was just as bad, if not worse, than when the car was still there. - Let the cushion sit for 5 days, no change - still reeked. Washing time.


So yeah stripped the leather off and gave the cushion a good 4 hours wash, it still kind of smells like gas - but I think that will dissipate. Its pretty clear from the yellowing/orange areas where gas made contact and absorbed into the foam - how they deny that is beyond me. I took pictures.

I'm going to be really curious as to whether I have to pay the bill on this (CANADA) - I'm thinking yes - but wow wouldn't it be nice if the right thing happens and MB picks up the tab given I have less that 20,000km since the 2012 fix. Only issue I think there is that there are no upgraded parts - they are going to put the same new stuff in and a few years - repeat.


Edit - my car is still in the shop...


http://www.rasmus.ca/e55/rear_cushion1.jpg




http://www.rasmus.ca/e55/rear_cushion2.jpg

GregMB: Thank you for making us aware of this!!

One of the best news to receive at the end of the year. No more worrying about this issue.

While it doesn't seem to be a permanent fix, it would be nice if they redesign the parts to reduce failure.

my local dealer was not aware of this at all. and if I bring it in I will be charged.

Can't you just print off a copy of the letter from MB to NHTSA and bring it to the dealer?

http://www-odi.nhtsa.dot.gov/acms/cs...3003-61085.pdf

This is fantastic news!

That's great news. I just got P0456 code on yesterday lol

Will this apply to people outside of states? Canada? for example?

Gregmb deserves a lot of credit he collected everyone's info and also guys that replaced the pumps and tank more than once and I know a few of us even sent them to the the guy at the nhtsa.

Beleive it or not this may actually stop the dropping value of the E lol

This is great news, thanks Gregmb!

Damn I did the pumps, I guess its time to stop by and get a new fuel tank.. :D

I filled up today (full tank) and now my car absolutely reeks of gasoline. This is the first time I have filled it all the way up in a few months now.

I guess I could call the dealer Friday and see what they say. I already pulled the back seats and could not see any leakage. But the smell is certainly there. I'll post up what they say about the "smell".

Nice good info to have. It about time.

I always perform a full fill-up on my 55, I've never "partially" filled up the fuel tanks.. That being said, after roughly 8 years of ownership, I guess I can say that I've been lucky to have never experienced this problem. I always knew that it could arise at any moment, so this offers peace of mind should that happen.

For all parties involved to help make this happen: Thank You!

Just sent a message of to MB New Zealand containing this pdf to see what they say. I dont like my chances as its a Japanese import and I have already done the JB weld repair... thing is is my tank was slightly distorted on the screw on cap thing due to the first replacement set where they probably didnt notice it or ignored it.... I think I can repair this myself but would love to just get MB to replace the whole lot so I get new pumps. They were last replaced in 2008.


Even if it doesnt cover World Wide cars its a great thing that people over there have atleast got the ball moving. Everybody overseas should start asking questons about this now aswell to put some pressure on these guys!

Settled faster than I had expected. Pump and filter module costs to MB could easily be less than $100. Further, I doubt many fuel tanks will need to be replaced. I will see if this campaign will apply to European versions . . . I suspect not.

Yes but the labour has to be paid to the individual dealerships plus the reimbursements will be more than 100$

They must have been really scared or they could have said no reimbursements but offer 5k off on any new Mercedes the customer wants.

Looks like i have a couple cars to take in for this. Great news, and thanks to Greg for staying on top of everything and to everyone who filed their complaints as i am sure that helped things along.

great news! my car has been smelling like fuel everytime i've been filling up since i picked her up.

generally these types of releases are for USA only. unless the manufacturer has released an international statement.

This case was brought by a few who hired attorneys to MBZ New Jersey, with the complaint that fumes in cabin with cigarette smoking could cause possible safety concerns.

Lets get a few things straight...
MB is not going to replace the filter/sender units or tanks unless they are leaking or the wires are melted.

Both sides of the sender/pumps should be replaced as regular maintenance every five years or 60K miles, wether they are leaking or not. The filters get clogged and can cause all kinds of problems. This has been verified many times on cars that were running dangerously lean on the dyno, had the units swaped, and the cars ran perfect.

Also the reimbursements should be interesting for those that either did it themselves, or had an Indy do it. If you had the dealer do it because the gas smell was the issue, I am sure getting paid back won't be a problem.....the rest of us could be in for a fight to get reimbursed for previous work.

Good luck to all!!!

You are right on the maintenance side however I can see guys putting a full tank every time now and it will eventually leak. It's a bad design

Agreed...it's all a bad design!
I mean $1500 worth of parts and labor at the dealer to change fuel filters???
MB deserves to pay out their arse for this move...lol.

They will, very surprised they settled on the reimbursements

Anyone able to confirm if this is US only applicable or across the border too ? I don't mind getting 600$ back spent last year on fuel pumps

+1 I would imagine it is worldwide.

Someone correct me if I'm wrong.

No , the lawsuit was in the USA and was settled in a US court, MBUSA made the settlement,also the investigation was done by a USA government body. Btw it seems this settlement was done back in September but only made public December, so obviously the dealerships have known about this for a while.

http://www.detroitnews.com/story/bus...robe/20800823/

Threw this up on the AMG private lounge...might get us some more info????

http://www.mercedes-amg.com/privatel...USA-with-NHSTA

What info are you looking for?

If you have leaking senders/pumps or tank they will replace and if you paid for the replacements then they will reimburse as long as it was done at a dealer or comparable mechanic.

Wait til after January 1st 2015, usually these things go into the system in the new year when it gets released this late in the year

Hmmm..I wonder if you can still receive a letter from MB regarding the recall even though you got your car from a used car dealership.

Good work Greg and all those who helped. Now all we need to do is figure out how to start the process for a reimbursement. I had mine replaced at M-Power in Houston.

It's not a recall. A recall would be fixing a defective part with an upgraded part, this is not the case. It will be the same crappy design.

This is a 15 year warranty with unlimited mileage for pumps, senders and tank. So if at any time the senders leak or tank leaks or gas smell happens they will replace the part at no charge, no matter if you are the 1st or 5th owner of the car

Denroll you would have to contact MBUSA and see if they would reimburse since it was not done at a dealer. They may offer partial refund since it was at an indy. Call them up on Monday and check. Have all receipts ready to send them of course.

The class action lawsuit, assuming that is what you are referring to, has not been settled.

This was a lawsuit filed in NY, it has been settled, there are oher lawsuits like one in Georgia but are for the same issues, MBUSA has signed it with nhtsa. What else is there to sue them for unless there are injuries

woot!
i shall contact local dealer after new years to get reimbursement... :y
anyone who got reimbursement, please share...

I work for a company what owns a MB dealership and they know nothing of this as of yet. Any reccomendations on how to move forward with this?

Call MBUSA. Cite the letter I posted earlier. Then walk into a stealer and see where the letter gets you. You have to have documentation to start the conversation.

Wait until the new year

The dealerships have been told nothing yet by MBUSA. Like Hulk says, wait until after the 1st of the year.

Or successfully get's theirs repaired under the new warranty for that matter.

Hi guys,does anybody record the acceleration difference between esc off and dyno mode?
Is there any difference that we can feel,and on the data record?

You just put this exact post in 5 different threads and none of those threads had anything to do with your problem.

Mods delete and/ or move this guys (*AMG123) thread. Seeing this post in several sections where it doesn't belong.

sorry dude,i know it was messy to put 5 different topics but most of them there was even no answered topics even those are connected my problem.
I just wanted to get an answer and solution where most fans are online and able to see.however you even do not help,try to ban me from forum.
thanks anyway.

I'm sure several people can answer your question. Not sure why some people have their panties in a such a bunch.. Maybe they forgot how it feels to have a perplexing issue and desperately just needed some answers. :crazy: Give the poor guy a break… The 5 posts might have been a bit extreme. Maybe, next time just make a thread and ask the question. It usually works fine.

It looks like you are missing a rubber elbow pipe. They aren't held on with clamps so it's probably just some recirculation of coolant overflow or some kind of air bypass. Not under pressure so I think you are fine. But, I would try to clean up the oxidation to make sure it doesn't rot and break apart or clog something. Replace the elbow pipes and reconnect them. Good Luck Turkey Dude.

Thanks MAX.H
do you know how can i clean those 2 air pump check valves connected to those hoses?
Also there is EGR valve. need to be clean how?
i still wonder how that oxidation happant.

He didn't even attempt this approach before spamming a bunch of threads that have specific purposes not related to his problem.

Go ahead and take a look at his post history. He does the same thing with nearly every question he has. His first 11 posts on MBWorld, back in August, was the same question posted in 11 different places, some of which didn't even pertain to his model.

No one tried to get you banned. He asked the mods to move your posts to a thread that was more relevant, as in one you should have started yourself.

Plenty of people visit the W211 forum, as you can see from the time stamps.

Really? All topics are connected some problem about airmatic problems.Airmatic can not be under only one topic.lowering module,airmatic sensor height adjustment,airmatic problem,airmatic diagnostics,air ride heigher on pessenger side...etc. all can have same problem.
we should not make like chat writings here,
i am sorry to post may topics about my problem,and i changed them.
i just wanted to take care my e55,thats all.sorry and lets finish this.
:cheers: :y

Like Max said, the hoses that are missing are just rubber hoses that are not under pressure with no clamps. Clean them off with a wire brush, put replacement hoses on, and be on your way. Hose part numbers you need are 1132380082 & 1132380182

Now let's get back on topic.

I just had my seals replaced a couple of months ago. I wonder how long those will last. This is great news for everyone who filed their complaint the NHTSA!

I will pull a VMI on my car daily, and report back when it shows up!

I'll be calling my mb rep tomorrow and see if he has any info on this over there. I'm glad I never fixed my leak lol. I've been wanting too, but my laziness to repair has worked in my favor. Can't wait to be able to fill my tank again :-)

11 places? Holy mother of god lol. Ok, that is going overboard. Well, looks like he got the memo.. Lets hope so.

AMG123, just take a wire brush and clean it off and use the part numbers WHTEVO was so kind enough to provide you with and you are good to go.

Back on topic.

Great news. Though I'm not going to get excited until someone actually gets MB to make this repair.

In the new year a week from now since the systems will be updated , if you are refused this repair the first place to call would be the nhtsa because they are the ones who put the screws to MBUSA. I bet MBUSA will crap their pants if the nhtsa uses their power for not doing as a signed settlement says, that is contempt.

I called my rep. Left him a nice voice mail. And no call back haha... I'll wait till January, after all I rarely drive it during winter months anyway.

I just spoke with my rep today. I had sent him my receipts last week as he had requested them for payment on both the sender and pump.
He was also not aware of the coverage extension on the parts and when he put in my VIN# the only extended item that is shown is on the SBC. Regardless he is submitting the paperwork for reimbursement through Mercedes USA as I had sent him the ruling from NHTSA and both he and the Service GM agreed to send it on... Lets hope MBUSA agrees also. Said it could take over a month for reimbursement.

Nice work Greg!

Make em pay boys!

I have sold the AMG, added two more Audi RS6s in the garage and the wife has a new SQ5. Guess you could say MB USA screwed the pooch with this household. Wife will never own another MB. Shame shame

And yes, I started "the bomb thread" with what? 100000 page views? Lol
Now time to dig out records and get some money back from these biotches.

So only AMG cars affected by this? My Mother drives a E280 W211 Modelyear 2006, is she affected aswell? We never smelled any fuel odor at the car.

i believe it's all W211s...

In USA only

Talked to my parts guy at DTLA Mercedes and they just got the memo on the 31st . I sent them the one listed here on the 30th and my parts guy called back on the 31st and said they just got the letter.

I do alot of business with them out of the shop I work out of and talk to them 4 times a day. so good news it's starting to hit their desks

Didn't I say the 1st week of January lol ;)

Great start to the new year :y

My CEL came on this morning. I popped by my Independent and he diagnosed the fuel leak. He wanted $1300 to fix it. Came on here and did a little search and found this... Made my appointment at the dealer for Monday!

My loaner 500miles and a 2015, not bad! They didn't even have the info on pump replacement and took it in free charge anyways :-) Attachment 393698

Just talked to a service advisor at Mercedes of North Houston and they say they haven't heard of the warranty extension.

Well, my SBC went out today with a few days to spare on the warranty, so at the same time taking a shot at getting my leaking tank fixed simultaneously. Crossing my fingers.

Never filled up my fuel tank fully until recently to test if it smells or not. Sure enough it does and so I went by Mercedes Greenway in Houston but they know nothing about the settlement.

What the local dealer is telling me is that I will most likely have to call MB directly myself to get them to honor the new warranty. We'll see what happens.

No official word from MBUSA to the dealers yet. Maybe they will drag this on even longer. It's really sad to see the direction MB has taken over the last several years.

It's moving slow but one dealer as posted here got the memo, I'm sure more did as well. They have to honor the settlement or it will get worse for mbusa

Yeh I'm not really worried about it. I used a different service rep today. Showed him the info online from my phone and he says he is positive the service manager will allow for the repair. And he hooked me up with my first eclass loaner, usually I get c300 or ml. I'm pretty happy with the experience at my dealer

Holloway MB in Manchester, NH
 

Just dropped my 07 E63 off at Holloway MB in Manchester, NH, and they had no idea of the warranty extension either. I showed them the letter, and they thanked me for it and said it helps, but still have to call their rep for confirmation to get the work approved, etc. I am wondering if this problem is largely on the AMG models only, hence why the dealers aren't seeing all E class 211 cars flooding in with this problem. Our 05 E320 with 200k has never had any of these problems, then again, its never had an SBC issue either.

dealers will be notified of the process early this month. mb will be sending letters to everyone at the end of this month starting with 2003 and 2004. the later years will follow after. still no word on the reimbursement process but that information should come anytime.

That's gonna be a lot of letters

I need to be reimbursed 2x on the E55. approx $950 first time to replace both 2011, and most recently at my indy i spend about the same for the second repair and towing since i was stranded 100 miles from home. Both on my dime!!!

They will be mailing letters to all E class owners at the end of the month according the MBUSA CS line. I spoke the words of "gas tank leak" and was immediately transferred to MBUSA. If you just purchased your E55 make sure MBUSA has your correct information updated.

My local dealer hasn't heard of anything yet and said it needs to be listed on my VMI first before they do any repairs. So I guess its another waiting game.

I called mbusa and the rep I talked to said there wouldn't be any notifications sent to individuals and that I would need to either call back or check with the dealer...sounds like mb needs to get their **** straight.

Now if they would address the trans & motor mount issues!!!

Ok guys I did a live chat with mbusa customer service.

It's clear that they are running late but it's gonna get done.
Also they don't refer to it as the settlement, they call it a warranty extension so maybe try that at the dealerships lol

Here we go.....



*Me: Hi, I would like to know if there will be letters sent out for the recent settlement mbusa made with the nhtsa about the fuel tank and pump issue*
*
Olivia C.: Thank you for your question. I'm unsure of a settlement however I am aware that beginning later this month there will be a letter sent out regarding a warranty extension for certain parts.*
*
Me: Yes that is probably it and about reimbursement since I paid to have it repaired as well*

*Me: *Do you need my address?*
*
Olivia C.: There will be information in the letter regarding reimbursement as well.*
*
Olivia C.: It is identified via the Vehicle Identification Number.*
*
Olivia C.: Would you happen to have yours so I can ensure we have the information on file correctly?*

*Me: What do you need , my vin?*

*Olivia C.: Yes please.*
*
Me:*Ok, 1 sec*
*
Olivia C.: Certainly*

Me: Xxxxxxxxxxx
*
Olivia C.: Ok to confirm, this is a 2005 E55?*
*
Me: Correct*
*
Olivia C.: Great. If I can have your primary mailing address and telephone number please to update.*
*
Me: xxxxxxxxxx
*
Olivia C.: Thank you. That zip comes up as Xxxxx, was that ok?*
*
Me: Correct*
*
Olivia C.: Wonderful, so our systems are now updated.*
*
Me: So when will these letters go out?*
*
Olivia C.: As long as the vehicle is involved, you should be receiving a letter.*
*
Olivia C.: Starting at the end of the month. I'm unsure if they will all be sent out at once or in waves.*
*
Me: Ok*

*Me: Thanks !*
*
Olivia C.: You're welcome! Have a good day!*

Yep. Close friend bought one last week. It is now not getting fuel. We went to MB of Sugarland and they have not heard about any warranty extension yet. I guess its a waiting game for a month with a Mercedes that doesn't run. :/

So do you have to call into MBUSA customer service if your dealer doesn't recognize the fuel leak settlement? I'm sure quite a few people are waiting for the bulletin to hit their dealers.

No you don't have to call in , the letters should be hitting the dealers this month and the letters to the owners will be going out at the end of the month with instructions for reimbursements as well.

In my case, I brought the car in with the letter, they had no knowledge of it, and called their rep. The rep confirmed, and told them to order the parts. Currently, the rep is having the vin manually entered into the VMI so it shows up as covered since it won't show up in their system for a while.


In my case, my 07 E63 has a crack in the tank itself, and MB authorized them to replace the tank, pump, filter, senders, etc as one entire assembly. Not sure if they are doing this with all, but according to my service advisor, the rep said they were replacing the entire assembly since leaks are likely with the other parts, and at 98k miles, would rather replace the entire thing than have it come back and back.


As an FYI, the parts alone are well over $2,000 and labor involves having to drop everything.. lots and lots of work.


My dealership is Holloway MB in Manchester, NH and they are familiar with it now, so anyone in New England with issues should check them out... great dealership in general too.

How long will th repair take? And most importantly what kinda loaner did they give you? :-). I haven't heard anything from my dealer and dropped it off Saturday. Called today, left message with secretary and sill didn't get a call back haha. I'll tell you though I think my e55 gets almost he same gas mileage as thus e350 I'm driving. Best I seen was 20.7 babying it. It feels slower than my wife's glk350 lol

The tank assembly comes in tomorrow, and it should be done end of day Friday. Apparently its a big job to change them out on these cars, since everything has to come down first. I got a GLK350 for a loaner, which I am not a big fan of, but not a bad car.

Finally got a call back tonight, they are replacing everything on my tank. Should be done by Friday also

:y

This should be customary for all the w211/cls models as well. Wonder how long this will last before it leaks again. Are we entitled for additional repairs again during this 15yr warranty period?


At least your SA and dealer is up to speed on this!!!

I have called twice with no solid answers. I have a feeling they are trying to dodge it. I am going to fill my tank to the bring and pull in the service department and leave it reaking of gas in the lane until they agree to fix it. Should be good advertising for MBUSA.

I can't fillup past half tank now.

Dodge what?
Have them call mbusa right from their dealership, or better yet call yourself in front of them

All I did was schedule the appointment, asked if they wanted it tank full or empty, and they said full so it will show the problem. I brought it in full reeking of gas and with warning lights on, and then showed them the letter and explained that it should all be covered.

They said they didn't know anything about it, but would check it out to see what it entails. I told them to talk to their rep, who should know about it, and if they had any issues to let me know and I'll call MB USA and have them authorize the repairs.

Soon as they called their rep later that day, they were familiar with it and gave the ok to fix it, and told them to order the entire tank assembly with all pump, filter, and sender components. However, the rep did say that he would have to manually get the VIN into the VMI so that the dealer will get paid as warranty work, so although its covered, as of right now it looks like the rep has to manually still approve it and get it through, otherwise the dealer can't put it in as normal warranty work and will not get paid for the parts or labor.

Dont forget, you should be paid for the full tank of gas as well!!! Since its going to be drained out and replaced with a new tank.

They usually refill it to make sure it doesn't leak again, they did that for me twice

my car sometimes does have the smell of gas in the interior but lately I have been getting a gas cap warning even after I replaced it with a new factory gas cap. Would that be a related problem? I just called my dealership and they are researching the recall right now.

It's not a recall it's a warranty extension.

Lift up your back seats and see if there's any gas puddling

I have not been on for a while but this is amazing news. You guys are awesome. I paid out of pocket for this repair and it was pretty expensive. Is there anyone who has gotten a refund for this? I'm going to take to stop by my dealer and ask them about it.

Just saw this. Thanks bro! This is AWESOME NEWS.

:y

+2

Well the official document has been posted in Netstar for all the dealerships to be aware now. It says AMG models not included at this time though. I'm wondering if it's due to the different parts and work instructions.

It's all E class, as evidenced by a few guys getting parts changed free of charge

So my experience was that I called MBUSA, and they are aware, and that the OWNER letters are going out and will have reimbursement instructions.

Further than that, she said I could go in with the letter I linked to previously on this thread, and try that, though if in no hurry, I should basically wait for the warranty extension letter.

I know it's all 211 e class. I'm just saying the official document released with the guided instructions do not include amg "at this time". Those instructions will come later.

ok so I went to my dealership and they did find the warranty but it said AMG's are not included at this time ! :smash::wall: WTF....
I called MBUSA and the guy was helpful but he was reading the same thing about AMG's not being included at this time. He told me I have two options,
1. get it diagnosed and the cost, send the info to MBUSA and a case manger will make a call.
2. pay and get reimbursed when/if extension goes to AMG's

so my question is how did ppl already get this approved being AMG's are not included at this time. its dumb one would think the AMG's would be first ?

Call back mbusa and ask for a manger

This is craziness... I have a hunch that the few of us that lucked out may have been recognized by mbusa then they decided to exclude amgs right now... But I think that's nuts besides the flow of the amg pump I assume all mounting hardware and tank assemblies are same as standard eclass? Like wtf would the reasoning be here...

Tanks are the same, pumps are diff iirc

So an update on mine- Talked to the dealer today, and they said they don't see the issue that often, but the rep was familiar with it, and all he had to do was tell such and such department to add the vin to the VMI as being covered since no car has been entered as being covered yet- just been a case by case basis until now.

Everything was approved, but the dealer said its going to take some time before most are in the VMI system. Until then, they just call their rep and ask them to manually do it.

As an aside, my car won't be ready until Monday because the tech found the plastic lines to be getting brittle, and said they are going to fail at some point, so ordered all new ones to put in- fully covered by this warranty extension as well :) Keep in mind, my husband has a 2005 E320 with close to 200k and never had any issues with this problem at all, so not sure if the higher pressure pumps have something to do with it- clearly the rep knew the issues are with multiple parts and directed the dealer to replace EVERYTHING.
Steve

Perfect! Nice to see things moving

Here are the documents to make everything clear.

P-B-47-10_63.pdf says that AMG models are not included at this time. Yet the other Mercedes letter, says all W211 models are included (except for diesel models)

that document is the actual repair procedure. all 211 will be covered even am there just isn't a repair instruction document for amg yet. if you notice if the vmi says "tank" on 03-07 then it gets a complete tank already assembled with everything on it so maybe they are working on those parts for the amg still.

Fuel leak
 

Hey i have same issue mine fuel leak underseat i replaced seal still leaking what i should do please help thanks

This is great news. Surprised the the Feds couldn't find evidence of fuel getting into the interior. My CPO E55 had the rear seat replaced due to fuel saturation when I bought it in 2010.

I was at the dealer this past Friday taking the E in for the much dreaded SBC light and they said they'd just received notification from MBUSA regarding the W211 fuel tank issues. Mine has gotten progressively worse lately and has been smelling a lot worse outside the car as well as inside. At least I'm within the extended warranty terms for the tank/fuel system. Will advise what the dealer does...

someone pls verify if AMGs are covered or if we have to wait...

A few amgs in this thread have been fixed

Better question is who are the ppl that got this fix talking to @MBUSA ???
Because although helpful one of the papers says AMGs not included at this time and that's my problem. Going to drop my car of today and get the estimate to fix and send to MBUSA like I was told by the rep I spoke to.
That is all I know to do to get the ball rolling

No do not pay for anything. If the service advisor says that then call mbusa from the dealership and make them say that the repair is on extended warranty. Do not pay anymore for this repair.

This only applies to situations where there is fuel in the sender/pump or heavy fuel smell.

I see what you're saying but I call Mercedes-Benz of USA myself and the guy sees the documents I have and one of them says AMG it's not included at this time and that's that hurdle I'm trying to overcome. This definitely applies to me my garage reeks of gas when I fill it up full and I've personally seen a crack in the gas tank

Ask to speak to a supervisor because they are in fact repairing the amgs as well

we will see what happens. I not paying anything out of pocket I know that.
I was just told by MB that all the vin #s should be in the VMI by tomorrow night.

is this valid for canada???

No, mbusa is the only one who made the settlement. You can try and use it as leverage with mbcanada but I doubt it.

The Dealer has had my E55 since last Monday (day#8 today). I have not heard from them at all. When I dropped off the car, my service advisor was somewhat familiar with this, but said that the covered components needed to be checked and confirmed. Since I have not heard from him, I'm going to make a surprise visit and see what's going on. 8 days without a phone call is a little disturbing to me, because I left a few messages for him. A simple, "Hey, were still checking with mbusa" would have been more than OK with me. I do have a C250 to drive, but this thing is dangerous. Turbo lag has almost killed me 3 times. I'm used to immediate response from the gas pedal.

Is it covered if my e55 does not have warranty?

Yes of course

According to the warranty admin at MB Manhattan, dealership owned by MBUSA, the extended warranty only applies to non-AMG models, at least for the time being. Hopefully, they will update soon to include the E55 & E63.

I got a call from my SA from Fletcher Jones of Ontario and they indicated that the leak stems from the top of the fuel pump assy (likely due to the higher pressure system?) and that the current recall did not include AMGs that he was aware of but he is going to follow up further tomorrow. Not surprised that some dealers are fixing the AMGs while others are not. No standardization across the MBUSA dealer network. If anyone is aware of a dealer in SoCal who is addressing the fix please let me know in the event FJ doesn't pull through. Thanks!

Some of you people are doing this wrong.


You don't use words with a ****ing stealer. You use documented proof and written statements.

The letter to nhtsa says all w211 models.

All due respect, but you jumped to conclusions. That very letter is what I presented to the dealership. That may be why they have not declined to do the work yet and are continuing to "follow up." I may have to get more firm with them very soon.

Sorry, shouldnt be personal. Stealers piss me off with this "I'll check on it" ****. Idiots. Stupid sa's are just salesman. They know nothing and may as well Be selling life insurance.

No worries, I get pretty pissed by it as well and it very quickly differentiates those dealers that you can trust from those you can't. They're messing with the wrong damn guy...I'm mechanically savvy and I manage a sales force!

The local dealer has has been extremely amenable once I provided the documentation posted. Otherwise, when I originally tried to approach it verbally they weren't really willing to explore the report.

Mine is officially repaired after a screw up the first time (drove home filled the tank and smelled fuel) apparently one of the Rings didn't seat properly. But yeh my e55 now has new pumps/senders at no charge.

Don't fill it all the way or it will come back again

I made sure they filled the tank before I took the car back. Sure enough no odor present. Very happy. I do plan to fill the tank many of times, and if odor reoccurs, it's back to the dealer :-). I don't mind test driving the new mbs either haha. The 15 c class is a joke. Way to small. The new E seems to be eh. Would need to drive an e63 to give it the real test. There is no doubt that our older w211 are just solid all around cars and don't feel near as cheap as the new models

As Mr. McCabe stated, the class action lawsuit which concerns this issue has not been settled, and this warranty extension as I understand it, was volunteered by Mercedes. Whether it was prompted by the result of an NHTSA investigation or an early response to the suit, I am not sure, but the suit is on-going.

plain dumb that some dealers are fixing AMGs while others are not!!!

Just had it confirmed that this is a US only recall, MBUK say they will not honour this in the UK.

Got great news ! IM covered ! the warranty is under my VIN in the VMI and MBUSA is slowing updating the system with the vehicles it applys to. every thing will be updated by monday according to them. I would like to thank Gregmb for always keeping us updated and informed about this issue.

i heard the news for your car while i was dropping mine off the adviser said yours got the green light boooooyaaa lol hopefully they take care of mine too now. I dont see why not

Berti was yours leaking?

seriously?? FML...

Yup seriously, had mine changed a few times, and when I would fill it up, they would eventually go bad, one less than a year. Now I have never filled more than 3/4 if that and lasting over a year

I had cel for the evap and just kept clearing them

Did you have gas smell? Or have the sender pump leaking? I don't think they will change your pumps and senders if they are not leaking. They might change your charcoal canister or evap

ok now they are saying when they go to claim the warranty its being rejected even tho my VIN # is saying its covered ! im so pissed right now, my car has been just sitting there since monday. so now someone from management will review it and call me tomorrow.:bsflag::wall:

emailed MBUSA letter and service invoice to local SA...
will update once i get a response...

dammm no way? if they dont do it here i will go to the clearwater one than

once denied the VINs will be flagged in the MB system

What's your point. My vin clearly says it's covered in the system when they go to claim the warranty work to get paid that's where it's not working

Would aftermarket engine mods void a warranty? Extra power means more demand on the fueling system (issue for a warranty company). Can MBUSA deny those who are modified?

my point was that if one dealership denies the claim and you go another one the VIN will be flagged in the MB system . I was responding to Berti's post

Oh ok gotcha

They would have made that point when they were extending the warranty , too late now:report:

We'll find out when I bring them my Weistec sc wagon.

2005 W-211 CDI (DIESEL) Included?
 

Not to appear ignorant :crazy: but . . .

Is my 2005 CDI diesel included in this recall.
(Excuse me, extended warranty :p: )?
Searched and searched all 9 pages, but I can't tell one way or 'nother. :word:
Thanks for any help and regards,

Derrel H Green
182K miles and very strong (in many ways) besides smell. :zoom:

Called dealer this morning and he told me that this is for non-amg only.
After that i called MB corporate and lady there told me it is not true, amg is covered.

She called on the other line to my local dealer (who i've talked before) and explained them that.
Just drop off my car this evening at the dealer. Will see tomorrow what will actually happen...

A lot of us are modded here. Do you guys think there is any chance they will reflash the ECU for any updates that might relate?

Something to consider, I don't have a backup of my tune and if I ever needed to take it in, this would worry me.

I don't see where a reflash would be required with this service. There may be an outstanding reflash that is due on your car (abc, ect) so I would just tell them not to reflash.
Most every tuner will reinstall a tune for free if this happens though.

Try to stay calm everyone.......


It took us something like 4 YEARS to finally get NHTSA and MB-USA to acknowledge this fuel leak issue was real. The paperwork is being settled and rolled-out now, but clearly its not instantaneous.

Take a deep breath, fill your tanks to the 3/4 mark for another month (or two) and let MB-USA get their act together on this.... it sounds like they are going to be running a lot of VIN#'s to figure out who to contact, and I'm sure they are going to be using the NHTSA ODI database (which also has our VIN#s) to identify where to send out letters and instructions.

Trying to jam our cars into the repair process now seems to just be causing chaos and confusion at most dealerships. Let these guys get their legs underneath them first and the whole process should go a lot smoother with a LOT less stress for everyone.


Just my humble $.02




-G

It will work out for everyone

Ps still fill your tanks 3/4 after the fix lol

you are right, I was just upset because the dealer and mbusa said it was on my vin number and covered. someone from management is suppose to call me today. longhorn meal on its way tomorrow. :y :y
.....

that is why I always give certain SA and the wholesale parts guys gift cards during Christmas time. In situations like this they will remember and bend backwards for you :)

they are saying they canot do anything right now because right now its only the E and the CLS's except the AMG's

Dale Carnegie 101. Kill 'em with kindness and you will be rewarded with future dividends.

I give them a tip when I leave

That's exactly what I was told by MB Manhattan. Since that is a factory owned dealership, figure they would likely have good info.

i talked to MBUSA and they ran my vin and everything and its listed on the coverage so now were going back and fourth with the advisers and mbusa. If nothing i guess we just have to wait until they have the AMG's listed too

they called me back this morning and said that it will get covered...waiting for parts now. Here is mb corporate phone no. if anyone needs 1800 222 0100

My E55 VMI (vehicle master inquiry) was automatically updated today as covered for a "tank."

According to the bulletin, if I had an E320/500 I am supposed to get a tank complete with fuel pump and filter pre-assembled...at least that's how I read it..clear as mud eh? However, since the bulletin does not apply to AMG's, the part number for the assembled tank is wrong, as well as the other required hardware. MBUSA parts does not have a part number for the AMG assembled tank as of today, only the empty tank. I would expect an updated bulletin to be issued with the correct part numbers or procedure for AMG's soon.

So...everyone calm down and wait a few more days until MBUSA updates their information.

I will address this after you all figure it out and more importantly get my car back from some upgrades at BIP and then some body work. So I don't plan to address this until late March/April.

I ran into the same issues as you as the dealer told me the exact same thing. They are trying to sort it out so I will keep you posted.

<br />
<br />
I just dropped my e55 at the dealersh this morning. The guy at the service dept. was super helpful took the car in and are gonna replace both pumps and components free of charge. They did however give me a crappy glk to drive till its done lool.

Great to hear! This should be global though, For the guys with E55 in other countries. Everyone encounters the same issue.

Just spoke with my dealer today. They just got my vmi updated and are going to work on it this week. Between this and my Sbc, I'm stoked.

With as many car companies that aren't willing to put you up in a loaner or rental, I'd count my blessings. So far, I've only had that level of service from ford and mb.

The people did not take to the their own countries version of the nhtsa like most of the owners did here and that's why they are not included. Mbusa took responsibility on this. So now it's up to mbcanada and others to follow and do the right thing

Where exactly does it leak thru? Does it seep thru the oring?

Some do but usually happens when the filter is getting dirty or clogged there's more resistance and it heats up and melts the plastic, when that happens fuel swaps through

Ok. Thanks hulk. I will be getting my E55 soon and I know it had that problem from before.

Seriously! I was prepping for a huge argument with the reps and the guy turned out to be super helpful. He even suggested that they should replace my hydraulic pumps free of charge while it's there. Lool :D

Is it true when it starts to weep or leak that the fuel pressure is effected?

Could that this could cause a lean condition when it's leaking? That could cause engine damage. Not just a fuel vapor smell. Ive seen some that barely leak but it weeps through. Would that lose fuel pressure? Enough to cause lean condition. If you can possibly elaborate on this, would be be great for us to know.

I doubt the leak will cause any lean condition. Now, a restriction from the filter can cause that. Or even a worn pump can cause that as well.

What is your reasoning? How could Less fuel delivery, not cause a leaner condition?

I guess people can look at the wires and see if they are burnt or starting to melt. That would be a good indication that they need to be changed.

Yes cars have gone lean because of it.

If you fill your tank to full and it seeps out it must be thru the housing itself or the o-ring or where ever else they leak from tank etc.... I personally saw one leaking but I can't recall where excatly it was by. I think I changed the o-ring. I really don't think a leak has anything to do with what the pump is delivering. Of course there are other factors when it comes to this, but from it leaking I doubt it. The leak isn't thru the deliver line to the engine? Or the pump itself?

I guess you can picture as if your fuel tank had a crack in it and it was leaking. That should have no affect on what the pump is delivering. Again, if the pump is starving for fuel then yes there will be a lean condition. I'm sure there are many different scenerios to this fuel issue and there is plenty of room for many different problems.

I spoke extenively about this with my shop a month ago, (ACG) AND James indicated that it "should not" cause a lean condition, only if the pump is fried.. Keep in mind I only replaced the sending unit on the drivers side.. Right side was clean...

Actually it can because a buddy of mine was tuned for 11.4 afr and when he changed his pumps, 10.5 afr so obviously it does

i will contact mbcanada too see if they fallow

A few from Canada have already, unfortunately no they won't.

Meh - I started a response and lost my tab. I have 2 calls in my MB Canada - I get transferred to some lady that goes to voicemail (wrote her name somewhere... think it was Viola Roy) no calls back - been 2 weeks plus.

Got my car back on Monday - was brought in before this warranty stuff broke in Dec - got new rotors, pads and e-brake in the rear, a new control arm in the front and lots of compliments ($1800 not bad, did I mention I brought it in for a fuel leak..). Anyway asked what had been done with the fuel leak - and on three occasions I asked that they fill it up to try and replicate the issue. My back seat was drenched in gas... and the thing stunk, I just wanted it fixed, and given I brought it in before this news broke would indicate that I was willing to pay.

Sooooooo, what was my fix they gave me for the fuel leak (despite never filling it to replicate the issue)? It appears I have a ton of black caulk (hopefully MB caulk) on the seals under the rear seat - I don't know if that is an approved method - but they say I am good and I just overfilled - a one time thing. 20 bucks says that the next time I fill up its a **** show.

Back on topic - car is away for the winter - I'll give MB Canada time to respond and work it out like logical people - but if I hear nothing - I will literally donate my car to Transport Canada - as I have little use for a car that leaks gas into the backseat that seats my child, and with a dealer that pretty much refuses to investigate. They know something's up and I believe are unwilling to touch it due to liability, and of course they are not dumb - so they say nothing on the topic whatsoever.


Car was bought from MB Canada in 2010 (off lease, cardiologist owned) - 100% dealer maintained - Sender was replace in 2012 on my dime due to an external fuel smell), and by MB's logic the only way gas can breach into the rear seat is if the seals were improperly seated - which was done by the dealer in 2012 (or 18K km for driving to now). Kind of wish I still has the external fuel leak.


Canadian owners need to stick with this..... and I am serious - if this goes nowhere DOT gets a mint E55 gratis.

Just dropped off my car today! Let's see what happens

Dealer is covering the replacement of the fuel pump assembly. They mentioned the tank was not the issue on my car, though the smell seemed to come more so from the exterior of the car. Will advise once it is fixed if it solves the issue...

Hey Mob can you let me know which Mercedes dealership as I live here in Houston and would like to do the same. Thanks.

Hmmm mb Chandler just told me that they aren't currently covering AMG vehicles. He cited some bulletin that he read me over the phone.

I dont' see anything in the posted info so far that does (or does not) cover AMG models.

Mercedes benz of North Houston. Car should be done by tomorrow

mines been at the dealer for a week now. Waiting for the parts to replace since all the parts they have are for the none AMG's

Ok thank you I am going to head over there myself. Anyone in particular i should speak with, and do you know if they are giving a refund for previous work? Thanks again

Call them back and ask them to pull your VMI. It WILL be in there as covered by the warranty extension. The document that says amg does not apply at this time is only an instructional document which does not mean those are the only models covered.

Scheduled to drop off my vehicle here at South Bay Mercedes in Torrance! They are definitely aware of the situation and have received information regarding the extended warranty. And.....some sort of recall regarding a wire needing to be replaced for the airbags.
Definitely happy!!!

MBUSA has now updated the work instructions/procedure for the AMG vehicles. If your VMI says "Fuel Tank" (which I suspect most E55's will) they will replace your tank, fuel filter, fuel pump, and associated gaskets. A pre-assembled "complete" tank is not yet available so the parts are to be ordered separately (as is customarily done) and the tank assembled at the dealer. This is great news as everything will be replaced at the same time with new parts, avoiding repeat visits to the dealer as a couple of you have already experienced. Do it right, do it once, everything new.

Steven Davis is who takes care of all our family work. Mine was finished in a day. I'm going to pick it up tomorrow. They changed everything, but my tank.

not sure what part numbers you all are getting installed because the amg pumps and filter now have new part numbers since the warranty extension and the filter assembly isn't even available until april now. maybe some dealers are using up old stock?

This is an excellent point - the same old parts going in is going to lead to the same old problems happening again - in essence waiting a bit is not a bad idea to make sure that non-defective parts are not going in _ and I'm guessing that will be a pre-assembled full tank assembly as with the regular E-Class.

Meanwhile in Canada this is our fix...
http://www.rasmus.ca/e55/coffee.jpg

Ohh, Maybe we are talking about 2 different things. I apologize, I was referring to the fuel filter or pump assembly leaking fuel, squirting out and puddling….

I think you are referring to an actual crack in the tank and leaking on the floor? If so I can see what you mean.

I know the fuel filters next to the hose can leak so thats why I was asking if it can cause lean condition in the motor.


HULK, How bad does it have to leak to cause lean? Was your buddies a really bad leak like pooling and reaching of gas every time he drives the car. Or what was his symptoms? Any leak is bad. But, Do you have anymore data on this occurrence?

This is really good to see people getting there cars fixed and MBUSA finally stepping up! GREG MB is the man!! He should be made an honorary member of the year.

E55GM,

If there is any way for you to get a copy of the part numbers for this "compete tank assembly" it would be awesome to have. I could update my original parts list which had the original part numbers and all superceded part numbers that MBZ has used from 2003-present.

Anyone else who gets this work done now, please post up the part numbers listed on your receipt for the repair items. This will help everyone insure that this process is being done consistently and correctly for EVERYONE.


:y



-G

Once again, you are the man!!!!!:y Thanks for the info.

tank installation done
 

I was just called my car is ready. It had a new tank installed and both my fuel sender and pump that were both replaced in the last three months were reinstalled. The tank did not come as one complete unit. It was covered by the new extended warranty. It took three weeks as the dealer needed to order the tank and had to wait for it to come in.

Good news.... Just got the call from the dealer saying that they are replacing everything. Tank, both sending units/filters seals gaskets etc. This is great.

and thanks E55Greasemonkey for checking my vin as well
now i am a happy camper

Has anyone gotten reimbursed for the work if it's already been done? I did mine last moth and would either like the "whole" thing replaced or be reimbursed for what I spent... Please let US know...

All turning out good, now to get the refunds!

Not a problem. When I tried to fix my buddies awhile back it seemed as it was thru the seal. Leaking thru there shouldn't cause any problems with lean issues aside from the smell lol. If the housing for fuel pump is leaking then yes it will cause a lean issue. Pretty sure it will cause it to loose pressure and can make the pump cavitate. I guess your best bet would be check the fuel pressure imho??

fuel leak
 

Prior to dropping my car off at KNOPF MB dealership on Monday, I went in and spoke to the service writer RICK THE *ICK, gave him my VIN# and it shows on the VMI that the extended warranty till 2018 and my car was covered... We walk back to parts, to make sure all parts to do the Job where in house, and they were.. so I set it up for Monday.

Dropped off car sunday night. Monday 10am they call me and say there is no fuel leak:smash: I told them that is because it is under 3/4 tank any more and it will leak:crazy:..

Did not hear back till today, only after I had left them a message for a update. They call me at 2pm and said car should be done tonight or by thursday morning.

Then 3:45 they call me with a whole lot of BS saying not all the parts have come in and AMG's are not covered:nix: The service writer RICK THE *ICK is a complete @$$HOLE I am going to pick my car tomorrow and wait a few months then try a different MB Dealer as for KNOPF I will NEVER BUY ANOTHER PART OR CAR THERE.

you need to drive it in with a full tank of gas...so that it stinks of gas,that is what I did, there were no questions...

i submitted all receipt and waiting for warranty manager's approval...

Some of these dealers and the advisors are complete idiots... Check with mbusa and make sure your vin is covered. If it is they have no choice but to do it.

Forgot to mention after the conversation on Monday 10am, they drove it to the gas station and filled it so it was clearly leaking.

I thought i would do them a favor and run car low on fuel.

You could have just told them to do a smoke test. It's a common troubleshooting technique that competent MB techs should know about and do automatically.

Sounds like the dealership you are using is either incompetent or indifferent. Go somewhere else and save yourself the stress. :y


-G

There is no part number as of yet. I will update you when/if it becomes available.

Here is the latest instruction document now including AMG. Complete assembled tanks not available yet so all parts need to be ordered separate. The fuel filters and pumps have updated part numbers now and are back ordered until April eta.


There is no mention of check engine light. So codes will not be cleared and smoke tests will not be performed.

Got my car back today! Man, I missed my car. That C250 loaner car was a pile of crap. If you get the chance, go for anything else over the C250. I dealt with Fletcher Jones Newport Beach, and my service advisor was Randy Stinson, who kicked a$$! They had the car for 17 days, as they were waiting for parts the entire time. On a sad note, another E55 came in a few days ago with the same problem. Apparently, the parts are now on backorder. He says that one might not be fixed until April. I hope he didn't choose a C250 to drive in the meantime.

Now, I just have to figure out how to get the gas smell out of the rear. It smells pretty bad. When I got back to work, I removed the back seat and the seat pad liner. I'm letting the seats air out, and I'm going to try to shampoo the pad tomorrow. Any ideas on that would be appreciated.

Are current owners suppose to recieve the extended warranty letter or we have to go into the dealer ?

Been on this issue for the past month, kind of surprised the pad was not replaced as there is not much too it - wonder what the PN# is I think I'll replace mine.

as for the smells - been reading that Zorbx is great stuff for getting rid of gas - get it at homedepot (USA ONLY!!)

http://www.homedepot.com/p/Zorbx-16-...1130/203184562



I'm also dumped a bag of coffee grounds in the back seat area - and yeah its doing something - smell is masked by coffee :). I also read baking soda works ok too but you have to leave it for a few weeks. Given my ride is parked in the garage until April I have time on my side, and I think the coffee is actually working. Then you eventually vacuum it up.

For the rear cushion - I stripped the leather off and washed the cushion with a hose for like 3 hours applying soap etc and squeezing it out frequently much like you would do CPR on a person - then let it hang dry for 2 weeks or so. It still smells a bit when you get your nose into it - but not nearly as bad as it was.

spray some ozium in there but not too much. that stuff works really well.

Thank you. I will try and get there this week.

In this case will that person get a loner until its fixed or are they asked to come back in April for repairs?

I'm glad I was one of the first to get this done. Now no worries of back ordered parts

Thanks! I'll bring this to my SA's attention and try one more time to get my refund. Fingers crossed.

Probably why my car is still at the dealer for almost two weeks with no update yet on the repair....

hey guys does this recall work for mercedes benz canada? what about if the e55 was originally a us vehicle but now being driven in canada? id appreciate any help

Call, Call, Call again and keep on it - I've heard nothing for Canada. I'm in the same boat - US and CAN cars are identical.

but if the vehicle is originally a us vehicle but being driven in canada it should work shouldnt it? should i just drive it across the border and have it fixed?? ( i am 1 hr from border )

Well its certainly worth a try if its only an hour.

If it was bought in the us technically it could work, but MB Canada is not fixing these.

Settlement was between nhtsa and mbusa.

Gaskets not included?
 

Hello to all senior members and new w211 amg owners like me! I sent my e55 to the dealership earlier this week. Recently, it is running with some error codes of lean on fuel trim and one of evap leak, with a CEL. there are gas drops after refill and smell outside the car. Yesterday, the repair manager sent me an email saying the problem is from the tank gaskets which is not included in the extended warrenty?? And he said the CEL is caused by upstream O2 sensors not the fuel system leak. I personally has not pulled out any code about O2 sensors before and the car had an eurocharge tune. I asked why the tank gaskets are not included by the warrenty and he emailed back with an bulletin on January 9th, which there is a note under "which parts are covered" saying gaskets(MY 08-11 only)(attachment).:smash: I am little confused now about my next move.
Have had the car for 4 months and ready for a coilover conversion.
Also thanks to the people who helped making the warrenty happen!
Thanks:zoom::zoom:

Sorry if pic is upside down ( my phone always does it)

I took off my seat and saw a small pool of fuel by connector would they consider this under the warrenty?

It only sometimes smells like fuel when it's full not all the time

http://i57.tinypic.com/21a0gly.jpg

I sucked out most of it with a turkey baster before I took the pic lol

Yes under the new extended warranty.. Take it to a dealership with a FULL tank make sure it smells... Good luck...

Mine looked just like that this morning when I took it in. They just called and said it was approved for the warranty repair. In my case, they are replacing the entire fuel tank and senders.

sorry your service center doesn't know what they are talking about. the guided fault tree specifically says remove the fuel tank access openings and see if fuel is smelt or seen to be leaking (from anywhere on the tank). you vmi covers complete tank and components if fuel is leaking. even the document he sent you says
"If during this period
the vehicle experiences a leakage from any of the “Covered Fuel Tank Components” listed above and it is
determined that it is due to a warrantable condition that would have been covered had it occurred during
the original warranty period, this warranty extension will cover the necessary part(s) and labor to repair or
replace the component(s).

its saying ANYTHING on the tank that is leaking that would have been covered under the original factory warranty will justify approval of this new warranty extension. call mbusa or go to another dealer.

Got mine back and here are part numbers for whatever reason needed. Haven't forgot about u Greg.

Attachment 393132

these sender units are the now outdated part numbers. unfortuneately dealers have inventory of the old numbers and use them up first before the new numbers.

A211 470 17 94 has been replaced by
A211 470 00 00

A211 470 51 94 has been replaced by
A211 470 64 94 (last i heard backordered till april)

@rocman8 these parts were the parts that dealer ordered they were not in stock.

sorry. dealers and the local parts depots use up the old numbers first.

Wouldn't be surprised if all available old versions in stock are used up. First in first out inventory.

they said they had to order my parts so thats why its been almost a month for me

Hey berti was yours actually leaking or you just had the evap code?

Just the code but I am getting the full treatment

Ok that's good to know because the evap is a much easier fix

Yah new pumps tank gaskets all of it

So I was originally only getting new fuel pumps. My rep called me a couple of days ago and now I'm apparently getting the whole system replaced. ****ing sweet!!!!!!

That's good news, so now anyone just with an evap code can have the whole fuel system replaced.

they are doing this so that we dont come back and finish it all in one shot... good way of them to go i think, well at least for us it is

I agree, they obviously don't want comebacks too soon lol

Got the letter in the mail past week. Based on some of the info on the thread, i may wait til after April when possible new versions of the same parts are available.

Has a new design for the pump or tank assemblies been developed/manufactured? I still haven't received the letter yet.

So are you guys all getting loaner vehicles? Especially if the car is there for over a month waiting on parts...

Yes, had mine for two weeks now. No report as to when the car is going to be ready but would have been nice if MBUSA planned for this repair by bolstering their inventory levels knowing the demand would be high. I think getting a loaner will vary from dealer to dealer or even at the SA level.

yah i've been driving a ecoBoost GLK350 for almost a month now lol.... its defiantly getting annoying but i've been racking some miles on it

Dealership just called and said mercedes informed them only 2008 models have extended gas tank. They also said my VIN was not in their VMI system.


trying to forward them the extended warranty notice.

AMG_E_POWER was by the dealer and snapped a few pictures of my car getting worked on.

http://i631.photobucket.com/albums/u...ps5rrkqte4.jpg

Attachment 392263

update: dealer says my paperwork is not sufficient for reimbursement and advised me to contact MBUSA direct... :wall:

So just dropped my e55 off at the dealer and they are replacing everything!! But no clue when parts suppose to arrive so looks like I'll be in a loaner for a while

Taking my car in tomorrow....Will report back.

Just took mine apart and yep. Mine has way more fuel puddled and area stained a lot worse. Just texted my buddy who works at Mercedes dealer next to me and gonna get parts ordered tommorow.

Anyone in the SF bay area get their work done yet ?

I would like to know what dealers are being helpful and which ones to avoid

I'm not in the sf Bay Area but down here in Rancho cucomonga and they are awesome about it !!

I got a buddy down there :zoom:


Did you just showed up and they were cool about it or did you have to take any proof ?

Just dropped off my beast at South Bay Mercedes in Torrance, CA. They gave me a C250 loaner. Weak, But I'll take it. :zoom:

Didn't take anything I didn't even make an appointment. I showed up told them the issue and they said ok. They were actually aware of the issue/extended warrenty

Don't bother with Mercedes of SF. My buddy has his car there and they are so confused about what is covered and what is not. He even sent them the Mercedes service bulletin that explicitly shows that if VMI lists "gas tank" for a car, and there is fuel smell, then the dealer is to replace everything under warranty (tank, sender, pump).

Go elsewhere if in SF.

Thank you for the advice sir. I am contacting MBUSA now, hope they will give me an good answer.

Same here
 

My dealer is telling me the same thing that thay are not covering the repair of my failed gaskets by the warrenty because the tank itself is not failed in my car. :nix: Emailed the MBUSA today because the costomer service by phone is not available today because of the storm....

Tell them to use their own bulletins.

https://mbworld.org/forums/w211-amg/...ml#post6303789

It has a workflow guide, so even a 3rd grader can understand. Send them that exact pdf, and tell to them refer to their own version given to them by Mercedes.

1. Does VMI list "fuel tank"? -- YES
2. Is there fuel leak/odor? -- YES

PROCEED TO GO, REPLACE ENTIRE TANK/SENDER/PUMP UNDER WARRANTY

It cannot be any more clear than that. It's their own bulletins STRAIGHT FROM MERCEDES THEMSELVES.

Tomorrow I'm calling other nearby dealers, and I'm having my E55 town to the first dealer that can confirm they understand 3rd grade logic.

:wwf::X

Yep we all think it can't be more clear But guess what, I did show them the the bulletin and they sent back another bulletin quoting part of it saying the tank is repaired by the whole part so failed gaskets won't be covered. Their under-third-grade-logic behavior is mocking and embarrassing themselves so I am waiting for MBUSA to call back.
Good luck!

My car goes in on Friday to get looked at. Shall see what they say.

Last nite I filled up the car to full and it immediately stunk of fuel and now my entire garage stinks like a gas station. I should have waited til the nite before :(

Sorry to see this happen to you. Let us know what happens. I need to send in my receipts as well for the two times that i had to pay out of pocket.

Is this under any manufacturer recall or is this considered something else? I Called my local MB Dealer and they told me they have not heard of anything related to this issue. Could my Pump have been replaced maybe by previous owner 3 yrs ago on a recall?.

P.S I have called 2 diffrent dealers and neither one has heard or got any type of info or bulletin on this issue and last shows any recalls for the e55 models from 2003 to 2008 have been closed.

just stopped by my dealer car is almost done.... should be done by today he was just filling my tank up and checking for leaks or anything...
my tank wasnt leaking but i got a new one anyways, new pumps hoses everything even had him re-torque my header bolts lol :D

here is my tank

http://i631.photobucket.com/albums/u...psspikdb4r.jpg

http://i631.photobucket.com/albums/u...psdxgjqqst.jpg

the seal ripped both sides and one side was just developing a leak but hadn't started yet

http://i631.photobucket.com/albums/u...psfzwasypy.jpg


NEW in and fresh

http://i631.photobucket.com/albums/u...psqoa1ha0h.jpg

[QUOTE=berti_00;6311373]just stopped by my dealer car is almost done.... should be done by today he was just filling my tank up and checking for leaks or anything...
my tank wasnt leaking but i got a new one anyways, new pumps hoses everything even had him re-torque my header bolts lol :D

Looking good bro! I guess the parts are available. I heard earlier they were back ordered till April.
I was surprised my dealer called me yesterday saying the fix should be done by this Friday. New tank, gaskets, sending units, etc....
:y

thanks man, well for me it took longer because they send my tech two of the left side sending units and no left so he had to wait to get that too and everything else looks beautiful

Hey Berti was your car leaking fuel? Or did you just go in and they replaced all your fuel related issues.

He just had the evap code

well my tank was not leaking, but the seals as you can see on the picture were ripped and there was some part of the pumps that were starting to develop a leak so i had some issues yes but now everything is brand new :) top to bottom

anyone from San Francisco Bay area that has done this? Mercedes Pleasanton is being an A-Hole about this. Anyone recommend other dealership that they have contact on?

Berti you were lucky they did it for you as fuel has to be leaking for them to change everything

yah i am not complaining :D i am happy and plus my buddy there who they just made the lead tech is doing a great job. He does the SLS's SLR's etc

According to my rep, they did change all the part numbers on the pumps and the tank.

They put me in a rental going on over three weeks now.

Check Mercedes Oakland. They seemed well informed.

Dealer called me back today after them saying they will fix everything. Well they have every new part accept for 1! The Sending unit which is on back order for a month

im from the sf bay area and im going to try contacting sf benz dealership to see what they say about this situation.

w211 e63 2008. - smells like fuel on full tank, smell goes away after 1/4 used.

Im in the South Bay area of SF and im calling dealers tomorrow to hopefully get this done

Which dealer is this? I'm in Tampa so I might just go where you did.

Just dropped her off.
Absolutely no problems:)
Asked the service rep to punch my vin into vmi and she said they would do the whole tank, gaskets and senders. Didn't even look at my car:)

I can't tell you how relieved I am going to be to have this resolved!

Rocking a C300 4matic.

Thanks to those that stuck with this fight!!!!!!!!!

Brian/Worth, which dealer did you drop off at? Are you also asking for the reimbursements of the fuel sending units you did a few years ago? Wonder if the dealers are checking for smell and replace all at once or piece meal it. Getting conflicting replies on this thread from members who are denied, getting only what smells of gas, and some the whole complete tank, units, etc...

yes MB of Tampa. I was the first to get it done there. they will do it.

We all need to listen to what E55 tech posted.
It I s dependent on what the VMI says about your VIN.

If it pops up "fuel tank" then they replace everything without an inspection.

If it pops up "fuel pump" then an inspection is required.
It seems the vast majority wil say fuel tank. I would imagine the only reason it wouldn't is if the history shows all the work had been completed recently.

I dropped mine at ASC IN Ballston VA.

I have not started the reimbursement process yet. I was going to inquire when I pick it up.

Finally got dealer to approve repairs and I got a loaner vehicle. They estimate repairs will be done in 4-5 days.

Hopefully they're replacing everything.

I imagine all E55's have "fuel tank" listed in VMI, since most of the claims with NHTSA were for E55's.

I talked to Mercedes in San Jose (Stevens creek) and they didn't know anything at all. They just said to bring it and they can see why I have fuel smells.

I then talked to Fletcher Jones in Fremont and the guy didn't know either. He was more helpful and said to bring it next week and hopefully the system shows something.

FJ from Ontario has ordered everything for my car (pump, sender, tank, etc) and my SA told me this afternoon I am looking at April before the parts show up. :confused: Sounds like a major backorder condition for MBUSA. They put me in a 2015 C250 which is a dog with major turbo lag, but I am enjoying the 30-32 mpg on the highway.:)

Our cars are at same dealer my SA chris said same thing I've had loaner for a few days now

Keep me posted if you hear of any improvements in the lead time. Wish they had AMG loaners!

my car is DONE DONE everything replaced, just gotta go pick it up now :D

He said he's gonna call me tomorrow, but Im gonna guess we will be in loaners for a while

Fantastic news bro! Keep us posted on how everything looks :y

Congrats!! They just swapped my rental for a loaner. Apparently, a part or two is coming out of Germany and will be a while more.

Can you guys who have the work done post the part #s on the service receipts? Like to get an idea of what #s are used across different dealers that are doing the repairs.

look back a couple pages. I already did that.

Has anyone who replaced their own units actually received or been approved for reimbursement?

I read back a few pages but could not find anyone saying they had been reimbursed.

nope... dealer told me to contact MBUSA...

Dealer told me the same thing so I called earlier today and mbusa told me the dealer is wrong and reimbursement is processed through the dealer. I was also advised to speak with the service manager as the writers might not be aware of the process.

My concern is that since I performed the repair I have no documentation showing that the repair was performed because of a fuel leak or odor.

problem with me is i have invoice but dealer says it's not sufficient because there's no proof as payment as i paid in cash...
does that mean i have to get cash back and then charge with my credit card??? :nix:

Wow that's a load of crap cause the invoice should say payment method cash.

I started a new thread to cover the issue of reimbursment specifically.
Thought it might help clarify to the two issues.

https://mbworld.org/forums/w211-amg/...m-repairs.html

Thanks!

Brian

Picked my car up.. It's a beast super smooth idle stays spot on before it would move up down a little if that had anything to do with it

My car went in friday. They are replacing fuel sender only at this time. Asked about other parts and said if something else starts leaking after install they will assess.

Not all that happy about not just getting it done in one shot but I will keep updating. Asked and got a glk loaner for the time being.

What's funny is mine smelled of gas for months. I swear on the title of my car when MBUSA settled, my car no longer smells. I've tried to trigger it and top off the tank but nothing.

lol...

^ there is probably still some gas pooling at the sender units.

Fill up tank to the brim, drive up and down some hills, then remove rear seat and check under passenger side fuel tank cover. If there's fuel pooled up, then you are eligible for free repair.

Well, mine is going tomorrow for a "diagnose". Let see what they say about the epoxy fix.

Mine is going in tomorrow too. I was told that they could look at it but that there is nothing on my vehicles VIN for a recall or warranty work.

Im trying to get something resolved with MBUSA right now. Hopefully they can help :zoom:

Before I buzz my local dealer, I contacted MBUSA via live chat
(http://mercedes-benz.custhelp.com/app/chat/chat_launch)
and asked them to confirm my car was part of the extended warranty, a letter was forthcoming and my contact info with them. It took less then 4 mins via live chat.

When I first dropped car off at dealer, they called and said nothing was covered for repairs as VMI listed "Fuel tank" and not "fuel components", and therefore they could not repair the leaking sender.

After I showed them their own repair guidelines, they are now saying that only fuel system components are covered, and only the sender would be replaced.

So either VMI information for my car has been changed, or the dealer was/is mistaken.

Just called another dealer, and they confirmed my car lists "fuel tank" for my car.

I can't believe this has been so difficult to get the repairs Mercedes has instructed.

My wagon goes in tomorrow. Already talked to the dealer - I was the second E class, so he knew of it.

I've had both senders and the tank replaced, and it is leaking again.

They say they'll reimburse and fix it and are giving me a loaner.

We'll see.

I know I cant believe its so hard for dealers to get this done!!

In my case, MBUSA said that yes, the fuel tank and components had an extended warranty. They said its not a recall or service bulletin but that if they inspect it and find leaking gas, they will replace. BUT they also said that if they dont find anything, I will have to PAY for the check on my car!

is this covered for Canadians as well ? anyone knows ? thanks

For anyone who has not brought car in yet. Before going, call service center and have them check VMI for your vin. Find out if it says "TANK" or "FUEL SYSTEM". If it says tank, and there is a fuel leak, then you need new tank/sender/pump. Do not accept anything less.

Just got call back from dealer. They are now resorting to lying, and stated that VMI will list 'tank' for all cars (which is flat out WRONG!). :tyson::X:wall:

If you have an E55, I highly suggest waiting until you get the letter from Mercedes in the mail. By then the dealers should be better informed about what to do, and parts will likely no longer be backordered.


DO NOT ACCEPT A PARTIAL REPAIR. IF CAR IS STILL DRIVEABLE, WAIT UNTIL YOU GET THE WARRANTY LETTER FROM MERCEDES.

Maybe a deep breath is required here.
My dealer, American Service Center in Arlington, VA is one of the busiest MB dealers in the country (top 5 at least), and my car was the very first W211 anyone there had seen with this issue.

At first they were just going to replace just the pumps. I pointed out that given there was leaking, and the VMI said "fuel tank", that everything needed to be swaped out. After some back and forth they finally "agreed". It required me educating the SA about the full nature of the extension and the MBUSA released procedures.

I was FIRM, but POLITE. I got some run around at first (it IS a dealer after all), but in the end the work is being completed.

We have an advantage here that the general public (and apparently MB dealers) don't have...inside information.
So print out the reports, letters and such, ask to see what the VMI says and be prepared to do a little educating. All your repairs will be taken care of.....provided your shiit is leaking...lol.

Now getting that reimbursement may prove more difficult than scaling Mt. Everest:).

Just call a local dealer and ask them to pull the VMI and see if it pops up.

Canadian cars are not covered

nots not right .....

Sweet! I usually only notice the fuel smell in the garage right when I fill it up. I'll be taking it in soon then.

In addition to the fuel smell, I've also had the following occur twice, once on my way home from picking the car up in Chicago, and the other mid-way through a two hour drive. The fuel gauge suddenly goes blank, miles until empty shows 0.0. The first time I had to pull over and restart the car, the second time it came back to life after 10 or so minutes. Fuel sender unit related? Anyone experience this as well?

Just Dropped Her Off
 

Just dropped off The Beast this morning @ Virginia Beach MB Dealer…
At first the Serviced guy did not have a clue of what I was talking about.. I told him that my VIN should show that it has some type of Fuel system repair Extended warranty… He continued to act like he didn’t have a clue.. I resourced to my phone to pull out the MB letter posted on here.. Than he all off a sudden knew exactly what I was talking about, I didn’t even get a chance to show him.
None the less he said if after they diagnose the problem and deem it related to the warranty information that they have, it should be covered… right now I’m still waiting on their call.
I’m crossing my fingers
I will be posting on the status:

My gas gauge had stopped working all together. It registered, but was NEVER right. I am embarrassed to say that I have in fact run out of gas twice in the last year...lol.

Good news is that I picked my car up today and she is running great! Man did I miss it! The gas gauge is back to 100% accurate:).
It appears they even steam cleaned the interior and cleaned all the leather. They didn't say they did, but they are cleaner and has a nice aroma.

THANK YOU MBUSA:)

Fantastic news!!! :y

So I went to my stealer today and asked them about this. as it's been stated here, and I just want to confirm the process with you, I am supposed to make an appointment to have the car diagnosed. Once they see the problem, which they will, they repair the car (my stealer said they would need to order tank). My question is, did your experience compare to what I am describing? How long was the car at the stealer? And did they give you a loaner while it was in there?

I'll bet the wiring harness is melting under your rear seat and shorting out the sender wire....

How many miles on your car? Have you ever replaced the fuel pump/sender (at the 60,000 mile service?)

Leaking fuel and melting wires = No Bueno! Get that car checked out SOON. :eek:


-G

^ zhmorow

I brought my car in for an oil change (had a coupon for $94 he-he) and mentioned that "I intermitently smell gas". Told the SA to check the VMI for an extended warranty that was just issued by MBUSA for fuel components. I was told I needed to leave the car and given a C class at no charge through Enterprise.
There was some back and forth while the dealer, SA and Tech got on the same page, but everything was replaced as my car came up "fuel tank". You could not smell fuel at the time I dropped it off, but I am sure an inspection showed leaking at the pumps/senders under the rear seat.

It took a week. They had to wait for one of the sender units and the tank.

I honestly think, as more dealers get experience with this warranty, (and see that they are getting credit from MBUSA) that this repair will become very routine.
With over 300,000 potential claims out there, let's hope parts don't go on BO for six months!

I just got a call from the dealer (Fletcher Jones of Fremont) and they could not find any leaks. They said its dry and no signs of anything. So im picking up the car now :(

Did they charge you a diagnostic fee?

Someone I know with a 2007 e63 with this problem took it to walnut creek mercedes and got charged cause "AMG models are not covered'.

Yes I did. I was told that if they found an issue I wouldnt but since they didnt they had to.

Did you fill car up to brim, and check for leaks under passenger side tank door (under rear seat)?

I didnt check that myself. I was going to but the metal covers have a glue on them and i didnt want to remove them and then have the dealer reject it because someone touched it. But I filled it up to the top before i dropped it off

I just got off the phone with MBUSA. They told me that I can call the MB dealer I got the work done in and have them submit the receipt for a refund. I called my dealer and told them about it and a service manager said he's going to look into and give me a phone call. Ill keep you guys posted.

For those that are getting a new tank (which is likely all E55 and E63 models),
Do you have an estimate of when the parts will come in? I've been waiting two weeks now, with no word of when parts will arrive.

They got my parts in two days.

Update: 3 weeks for me now. Parts have already been ordered as of early last week. Hang in there everyone.... :y

The E320/500 complete tanks are on "parts hold" meaning MBUSA is currently not shipping any to dealers, with no ETA. Also no ETA on the E/CLS55 complete tank assemblies. Again, I would strongly advise everyone to WAIT until the dealer network is up to speed and the latest and greatest parts are available before bringing your car to the dealer. The 2 complete E320 tanks I did see were factory assembled and LEAK TESTED which is superior to any dealer assembled units. Again, my advice...WAIT until this is all sorted and parts are readily available.

Why don't I pm you before I do ANYTHING to my car????

:)

About 4(ish) weeks now. According to my dealer, the tank is on order from Germany.

Or better yet, rush to the dealer for service the millisecond that they announce a warranty extension and then b!tch endlessly about how they don't have parts or expertise about the repair process.... :rolleyes:


:rolf:


-G

Telling you guys, whatever leftover inventory probably will be used first be it be the old parts. Do you think they will throw away all the units/tanks that are in inventory? Probably not.

question, why is everyone worried about getting new parts ? even If the dealer used "old" parts they had in stock the warranty is 15 years unlimited miles. I waited about 2 weeks got new tank pumps Ect... and evrything is great now ! If I have a problem in the future it will be fixed again.

Anyone yet try this in Canada? I think I may have another leak -not like that it's a surprise

+1

I am very happy to have it resolved....I've been waiting to long already.

Canada is not part of this extended warranty

Brian, did you go to Mb of Arlington?

hey guys. i just made my appointment to get the tank recall done. When i asked the SA about the pumps and filters, he said he doesn't see anything regarding that and they would need to take a look at that first. Anyone know a way i could get everything done in one shot at their expense?

I can't even get them to call me back.... But if enough pple bug them it might get somewhere...

Any NYC owners made an appointment yet? if so whered you go and how did it go?

Yup

Check yourself. The age of these cars it's almost certain the fuel sender has been replaced at least once, so others will have previously needed access under the metal covers.

Take some pictures of the leaking, then wait until parts supply catches up and maybe then the dealers wil be more inclined to recognize any leaks.

that's some bull***** - it ain't like our cars are impervious to this flaw

but oh no- sometimes it feels like we live in a third world country SMH

A guy I know in Canada had a fusion and there was some warranty work that ford USA had done but when he went they said unless ford Canada authorizes they can't do it, he went to NY to try and have it done and denied.

Took my car in 1.5 weeks ago and they fixed it, but I am still getting the gas smell in cabin. Will be calling dealer up, does anyone see anything out of the ordinary? :nix:

Check your fuel sending units underneath your rear seats for leakage. But yeah, it might be a good idea to bring it back

I got a call from my dealer (FJ in Ontario, California) and they said to come and pick up the car because there is an indefinite period of time for the delivery of the parts for this fix. I took the car in almost 4 weeks ago and they previously told me the parts had an ETA of April, though now not sure how long they will take because I couldn't get my SA to commit to a date. Trying to look on the bright side in that I won't get new old stock, but still sucks having to wait this long....

That's 15 years starting from the ORIGINAL warranty start date. 2003 models that were delivered in 2002 can have as little as 2 years left on the fuel leak warranty. Add in the now-unknown (months?) parts backorder...and ?? Regardless, Once you have the newer updated tank replaced with new pump and sender(s) I think you will be good for a while.

Greaser have you seen any new parts coming from Mercedes Germany?
Any differences between the old and new?

Nothing for the AMG's yet. We have at least 2 non-amg's parked waiting for the complete tanks going on 2 weeks now. The tanks were updated a few years ago with orange plastic at the top vent valve- the old ones were white plastic. We have not seen any of the replaced tanks come back leaking. I haven't noticed any difference in the senders/pumps, at least not without closely comparing the old/new. Some of the other tech's suspect MBUSA was caught off guard with all the cars coming in for complete tanks in the last few weeks...many cars had already been fixed before this warranty extension, and if you read the bulletin, on the parts listing, it says estimated replacement, 1% :smash:

Hahaha, they didn't think people would be forming lines at the dealerships

1% replacements....LOL. :D

Wishful thinking by MBZ. They damn well know this is a much bigger issue than that... But I'm sure they don't want to start stockpiling tons of parts at all the dealers in preparation for what the REAL volume of repairs coming in.


-G

They might have wanted feedback from the dealers to see how big a problem it was but what's funny is that I bet if you paid they would not have you waiting 4 weeks like some for parts

Great googly moogly!!! I just realized it will be my 5 week anniversary of my car sitting at the dealership for the warranty work this Saturday. I'm not knocking it though. Although I am curious, what's the record so far?

Mine is sitting at the dealer since Tuesday and they are trying to diagnose it. So far no proof of the fuel smell or leaking. Only last week I smelled fuel again. Crossing my fingers...

Good thing I have an 06 and have had the car for over 3 1/2 years.
I guess others are in different situations. that means the warranty would run out on MY car in 2021 Correct ? I will probably be selling my car with in a year. so for me I could care less if I got the so called Old parts. IF I have problems with it before then I will just get it fixed again:y

You should have checked yourself before bringing in.

With the incredibly long wait time for parts, dealers will do everything they can to deny fixing the problem (or they'll try doing only a partial fix).

Best bet is to just wait. If the car is drivable then just wait.

I've dropped off my e55 3 weeks ago, called yesterday to find out what is going on and they told me that parts will be on april 6th! ....at least they gave me new e350 for that time :)

Anyone who attempted to fix the fuel sender problem with the JB weld go to the dealer yet? Just wondering how the JB weld on the fuel sender would disqualify you or not from getting the tank and sender replaced

Wait until parts supply catches up, and after dealers are more informed about the repair process. Then I doubt they'll notice or care (it's leaking, after all).

Actually, mine did have JB weld all over them. However, my claim has not been denied.

I fixed mine with JB weld before I knew it was supposed to be replaced every 60,000. Unfortunately I did such a good job it will never leak again. EVER! Now what.

Any gaskets or anything else that's leaking? You could replace jb welded sender with a used unit (that eventually will start leaking)

What I'd like to do is have my indy shop replace it and get reimbursed. The dealer here lost my trust on day 1. I'll let them get used to the routine for the winter, I don't drive it in the salt anyway. When I discovered the leak I raised a little dust with the dealer and MBUSA. I told them it was a design flaw and they will all leak eventually... and they will.
That 1% will be nearer 100% as the plastic ages

Took my 04 E55 in to the dealer the other day as I've recently started smelling gasoline after filling up. After about an hour the tech reported back that it was the tank. The SA said that I was covered under the extended warranty but admitted he didn't know much about it or what would be replaced as part of the repair. Parts are on back order for months so the car is sitting in my garage for now.

Technically, because it is an issue covered by the original new car warranty, you are entitled to a loaner and they will store your car until parts arrive.
Admittedly that is not a course I would take, if you have a spot to store it and have another car to drive.butbit is your right.

I just wanted to share my experience with this. I took my 2007 E63 to Mercedes, told them about the fuel smell when I fill it up and they took it in no questions asked. Put me in a new C class at no cost to me and now I am just waiting for the missing parts to come in and they will give it back when its done. So awesome. :y

FINALLY! Picking up my beast at South Bay Mercedes tonight. Will keep you all updated on how she looks :y

When did you drop off your car? I've been waiting almost four weeks now.

The 27th of January..Just picked it up. They were able to steam clean the carpets, that awful gasoline smell is gone.
Also it seems like it has a little more power.... :zoom:
Hang in there man...

Dropped off my buddies E55 since i am taking care of his car while he is working overseas for this fuel issue. Car has been at our local MB dealership for almost two weeks now. They said corporate wanted them to take pictures of the leak, which is coming from the top of both sending units, and then they would determine if it was covered. I made sure to fill the car up and visually verified that there was a fuel smell present, and that it was in fact leaking fuel from the sending units. Just got a call yesterday afternoon saying they were told the fuel tank is covered, but not the leaking sending units and wanted me to pay almost 2k for them to fix it. I told them i will either call corporate in the morning or they can, because i left the recall and STAR bulletin paperwork in the car which clearly states that the fuel tank, fuel filter/ senders, fuel pump, and gaskets are covered under the extended warranty.

Will update on what they decide. To the others who have had this completed or approved already, did the vehicles VMI report show that this recall applies? I notice on the recall/ bulletin paperwork that it says these certain covered vehicles VMI report will indicate a warranty extension for all the fuel tank components. So does that mean that if the VMI report doesn't show a warranty extension that this vehicle isn't covered although it falls within the covered year and model car, ie. 2003-2009 E-class?

Taking pics that's bs bro and now trying to **** your friend with the senders not being covered?!
Call corporate in front of them.

Find the diagnostic instructions posted a few pages back. It has a flow chart explaining how to fix. In your case, if VMI says "tank", and there is a fuel smell/leak, then dealer is to replace everything underwarranty (tank, sender, pump, gaskets). If the dealer is giving you crap, have the car towed to another dealer that does understand the process.

Mine has been at dealer since Jan 23rd (entire month now). Still no word on when it'll be completed.

:bs: You/your friend should not have to pay for the fuel units since its leaking. They should be covered. Call corp and let them know. All documents can be found on this thread.

dropped off my E55 at Fletcher in Newport. it's been 3 days and counting :D my SA has been on it. Told me the fuel tank will need to be replaced so I'm assuming that's all the components that go inside the tank.

Also found my SBC pump was out and will be replacing that too. :D No date given on when the tank will arrive but the sender units on the 25th should arrive. I'll have further info on Monday.

Well, a good update. Amazing what a call to corporate headquarters will do. Or maybe the dealership took what i was saying serious and got their head out of their asses. I gave them both print outs when i dropped the car off to hopefully save them some time but i honestly think they were just trying to get some money out of me on top of what they would have gotten for the warranty work. I asked corporate if the dealership had called, and they said they didn't show anything in their computer notes saying they requested anything from them. They did have my info on file though. Either way, got a call today from my service rep basically saying they are replacing the tank, the sending units, etc for free under this warranty extension and have ordered the parts and apologized for misreading the report and thinking only the tank itself was covered. So he kind of slipped up there. He originally said corporate told him they are only covering the tank. The parts should be in roughly middle of next week from what they were told so we will see if they get in that quick cause what it sounds like is all parts are on backorder. In the meantime, we will keep the 2015 C-class loaner until it is all done. Now i just have to get mine to leak so i can get all new parts too :)

I swear, Phil Long pulls that crap at all of their dealerships, not just at their Mercedes Benz dealership. They pulled that EXACT same crap at their Mitsubishi dealership on a warranty claim on my Evo for the P0300 issue before I figured it out and fixed it myself.

Glad everything worked out and dealerships hate getting called from MBUSA on stupid stuff especially this since it was a settlement

Please post up the number you used to call corporate.

It will certainly help other guys who start getting the round-around by the dealerships...

-G

Mercedes-Benz Corporate Phone Number: 1-800-367-6372

It's simple, if you have the evap code and 1 sender is leaking they have to change everything

Got word this morning that mine is covered and will have everything replaced. It's been 2+ weeks, so possibly another week or more with the loaner. Can't complain at all, just glad it will be sorted for reliability / safety and especially peace of mind.

Got my baby back today. Runs like a dream and I literally feel it a bit different. Call me crazy but I feel it.

Car was dropped off on the 18th of Feb. received it today so the turn around time was awesome considering I've heard some people taking a while to get the car back.

Got a call from my Mercedes dealership after filing a claim for paying for this job a couple years ago on my E55. He said his accountant is writing up the check for reimbursement and he'll give me a call when it's ready. Nice move Mercedes!

Good to see some members getting the repair done with quick turnaround. I'm waiting myself on getting reimbursed for the two repairs i had to get done on the E55.

Quick turn around??? I'm on week 7 and counting.

Got my beast back today, total time in shop 9 days. The loaner was nice and all but I missed my 63!

I got mine done and went from barely able to make 300 miles on a tank to over 300 miles and 1/4 tank left. Of course this was only when I had to be able to withstand the smell because of a long trip.

Lets hope this happens to mine. I was lucky to hit 230 miles to a full tank, in W mode with a light foot. :crazy:

Did they replace the entire tank? Maybe the fuel pump/sender is different in E63 and parts are not as backordered as other models?

Well, I'm about to cross into the 8 week territory of waiting for my car to be done. Still waiting on a fuel pump to arrive. Everything else is done.

When I called and spoke to a service advisor, he said the tank is what's covered in the recall. The pumps /filters need to be accessed. Is there anything I can do to get them to cover those as well?

If they are leaking they change everything. Do you have the evap code?

In all honesty, I don't have a code and I only get a faint smell of fuel when I fill up.... So let me rephrase the question.... What can I do to make sure they change everything even without a code and only a faint smell. Lol

Did you open the hatches under the back seat to see if they are leaking?

They got a new tank installed? Mine is waiting on a tank.