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-   -   !!! ATTENTION !!!! - FUEL LEAK ISSUE HAS BEEN SETTLED BY DAIMLER-BENZ... 2014.12.23 (https://mbworld.org/forums/w211-amg/568641-attention-fuel-leak-issue-has-been-settled-daimler-benz-2014-12-23-a.html)

GregMB 12-23-2014 12:59 PM

!!! ATTENTION !!!! - FUEL LEAK ISSUE HAS BEEN SETTLED BY DAIMLER-BENZ... 2014.12.23
 
Check out the information below:

http://www.detroitnews.com/story/bus...robe/20800823/


Looks like MBZ will now cover all repairs for MY2003 -2009 E Class for up to 15 years (and unlimited mileage) for fuel leaks....

Get those fuel tanks fixed, gents!!!

And for those of you who paid out-of-pocket: Go ask for your refund!!!!




-G

justinwrock 12-23-2014 01:02 PM

What?!?!!

Time for me to go out and buy another E55K!!!

BC928 12-23-2014 01:05 PM

I Just replaced both sides. Sunday. I did this two days ago. lolz

BC928 12-23-2014 01:07 PM


NHTSA said it is "closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an unreasonable risk to motor vehicle safety."
Well....

poohlvhun 12-23-2014 01:10 PM

That's great news!

Moosepuck 12-23-2014 01:10 PM

damn, too bad I replaced mine already as well! I doubt they'll be giving anyone refunds though. Still, good news.

GregMB 12-23-2014 01:11 PM


Originally Posted by BC928 (Post 6272232)
Well....


Take the deal...

No way the legal team at MBZ is going to admit fault.

They are agreeing to pay for repairs, get your refund!


-G

BC928 12-23-2014 01:11 PM

Okay, gotta find the letter that MB published and march into the dealer. Or better yet just call MB since most of us have record of visiting the stealer.

BC928 12-23-2014 01:13 PM

I'll take the cash if I can get it, but this part is stupid:


NHTSA said when the tank is full, fuel can slowly weep or seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank. "Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither (NHTSA) nor Mercedes found a plausible way for this to occur," NHTSA said. "The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle. The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor."
yes - when the fuel adds up on the top of the sender, it moves around and soaks INSIDE the car, under the "Steel plate" that is not sealed perfectly.

BC928 12-23-2014 01:21 PM

Here we go:

http://www-odi.nhtsa.dot.gov/acms/cs...3003-61085.pdf


Letter explaining how stealers will deal with customers.

BC928 12-23-2014 01:27 PM

They explicitly proved somehow that the fuel does not wick past the plate. Strange, as it usually does.

http://www-odi.nhtsa.dot.gov/acms/cs...3003-61088.pdf

CharlyE500 12-23-2014 01:34 PM

Great news ! good to know !

ParadiseLV 12-23-2014 01:48 PM

So can we have this work done without exclusion? Or do they need to inspect and determine there is a problem?

SilverStrk 12-23-2014 02:03 PM

I just did mine last week:eek: If anyone finds out how/when we can get re-imbursed please post it up... Otherwise Great news if they actually take care of this...

E55Vroom 12-23-2014 02:41 PM

when do you think that memo will make it to the dealership.

novae500 12-23-2014 03:03 PM

What about those that had to fix out of pocket prior to 12/23/14? Where does that leave us? Does this mean that during the 15 yrs, we can take it in for multiple repairs if it leaks again and again?

tolentino71 12-23-2014 03:39 PM

Fantastic news!!! And yes, are all dealerships aware of this memo?

WANTED!! 12-23-2014 03:51 PM


Originally Posted by novae500 (Post 6272347)
What about those that had to fix out of pocket prior to 12/23/14? Where does that leave us? Does this mean that during the 15 yrs, we can take it in for multiple repairs if it leaks again and again?

Great question. I'm going to call my local dealer today to see how to go about even getting the work done.

SICAMG 12-23-2014 04:28 PM

As the world turns yet again with the Dealer. Just called my dealer and was told there is no such thing and they have never even heard a a fuel leak in these cars. Are you FUDGING kidding me? All the information I gave the manager was complete news to him and there is nothing he can do. Good Times !!!!

WANTED!! 12-23-2014 04:28 PM

According to the service department at a dealership an hour away from the dealer local to me, they say it's not in the system yet. Damn.

SICAMG 12-23-2014 04:38 PM

Thats fine but they never had a fuel leak in a W211 ? Really. And I heard this from two Dealers already.

berti_00 12-23-2014 04:59 PM

Sweet stuff I will mine into a shop soon

HeissRod 12-23-2014 05:12 PM

Now I want mine to leak so I can get new pumps instead of replacing them as a maintenance item.

2000UZJ 12-23-2014 05:13 PM

Sweet. My P0456 came up this morning. I've been battling fuming for months now. I can't fill up over a half tank. Gets pretty old having a limited range constantly.

Bigtickets 12-23-2014 05:22 PM

Haven't had this problem yet....knock on wood. But glad they are taking care of it. With all of the recalls going on with other manufacturers they probably figured that a lot of people have been complaining about smelling fuel and if one of these actually does ignite...

OZZYAMG 12-23-2014 06:12 PM

Hi

What about us over in Australia?

Regards,

OZZYAMG

dchl21 12-23-2014 06:51 PM


Originally Posted by HeissRod (Post 6272525)
Now I want mine to leak so I can get new pumps instead of replacing them as a maintenance item.







well... my rarely smells ... and problly no leak but I do want new pumps...u guys think they will just do it ?


lol

Max.H 12-23-2014 07:02 PM


Originally Posted by OZZYAMG (Post 6272576)
Hi

What about us over in Australia?

Regards,

OZZYAMG


Great news!!!

Does this apply to all countries MB are sold?

I don't want to walk into a dealer and just make claims. Does anyone know if any MB dealer will honor this?

Hulk 12-23-2014 07:18 PM

Wow, this will cost mb lots of money, best bet is to engineer a new system so its done once and for all. I wonder how many times you can go back if they fail

bobgodd 12-23-2014 07:32 PM

Is this related to the fuel pump recall issue, or some other issue?

E55Greasemonkey 12-23-2014 07:39 PM

The dealerships have not been told about this yet, give them a couple days before you show up with the pitchforks and torches!

Max.H 12-23-2014 07:46 PM


Originally Posted by E55Greasemonkey (Post 6272667)
The dealerships have not been told about this yet, give them a couple days before you show up with the pitchforks and torches!

:rolf:

WANTED!! 12-23-2014 07:50 PM

Oddly enough, this is the only Christmas present I'm getting this year, and it's from a company that could honestly give two craps about who I am. FML, right?? :rolf:

E55Freak 12-23-2014 07:52 PM

so this is a warranty item, I don't think they are going to replace everything just because you say it stinks. I bet they are going to throw the least amount of parts at it after they "deem" it need repairs. keep your expectations low...

Hulk 12-23-2014 08:22 PM

They will not be stupid with this, if it has fuel or it's burned, they will change them.

cptncreme 12-23-2014 08:33 PM

Son of a Bit**, I just changed mine earlier today!!!!!

sircl55amg 12-23-2014 08:57 PM

only for usa ?

Worth the wait 12-23-2014 08:58 PM

MERRY CHRISTMAS!!!!

Mine has leaked once....I replaced both. Now it smells intermittently again and have been waiting for this.

So happy because not only will I get it fixed again for free, but they owe me money for the first round!

WIN-WIN!!!!

mtrhed 12-23-2014 09:04 PM

wow...
 
Just had everything replaced last week at the dealer....that'll be nice if I can get that scratch back! That's about half the cost of coilovers.....

Worth the wait 12-23-2014 10:21 PM


Originally Posted by novae500 (Post 6272347)
What about those that had to fix out of pocket prior to 12/23/14? Where does that leave us? Does this mean that during the 15 yrs, we can take it in for multiple repairs if it leaks again and again?

If I read the letter correctly it is pretty straightforward. The fuel pump/filters and tank have a 15yr/no mileage warranty from in service date. It is retroactive and covers any out of pocket expenses we have incurred related to this issue, provided the issue would have been eligible for warranty work during the original period.
It is not a recall/tsb so they will not automatically replace parts unless they clearly fail. Keep in mind that these units should be replaced roughly every five years to avoid them clogging and causing lean issues....that issues IS NOT covered in this letter, as MB says they are good for life....cough..BS....cough:)

Good luck everybody, I think this is going to be a great thing for us!

Brabus K8 12-23-2014 10:45 PM

This is great news. First I want to thank you guys like GregMB who pushed and stayed on top of this so we could all benefit. I changed my passenger side last month and still had the smell every time I filled up and was going to replace the drivers side. Now I can at their expense, and I will fill it up when I go in so they can smell my pain.

GregMB 12-23-2014 11:09 PM


Originally Posted by Brabus K8 (Post 6272806)
This is great news. First I want to thank you guys like GregMB who pushed and stayed on top of this so we could all benefit. I changed my passenger side last month and still had the smell every time I filled up and was going to replace the drivers side. Now I can at their expense, and I will fill it up when I go in so they can smell my pain.



:y



Thanks!

-G

zarevron 12-23-2014 11:22 PM

Yeah - so about a month ago put the car in the garage for the winter and filled with a full tank of gas.


- One week before I put it away - P0456 - reset it, never came back.
- The next morning the garage reeked of fuel, no drips under the car, smell was coming from the inside. Had the sender replaced in 2012 then the smell was from the outside).
- Spoke to the dealer - they said bring it in.
- Last week took out the kid seat and the rear cushion before dropping it off (figured I'd treat the leather whilst the car was in the shop to get rid of the divots the car seat had made).
- Next day the car is gone, only thing in the garage was the rear cushion. The smell was just as bad, if not worse, than when the car was still there. - Let the cushion sit for 5 days, no change - still reeked. Washing time.


So yeah stripped the leather off and gave the cushion a good 4 hours wash, it still kind of smells like gas - but I think that will dissipate. Its pretty clear from the yellowing/orange areas where gas made contact and absorbed into the foam - how they deny that is beyond me. I took pictures.

I'm going to be really curious as to whether I have to pay the bill on this (CANADA) - I'm thinking yes - but wow wouldn't it be nice if the right thing happens and MB picks up the tab given I have less that 20,000km since the 2012 fix. Only issue I think there is that there are no upgraded parts - they are going to put the same new stuff in and a few years - repeat.


Edit - my car is still in the shop...


http://www.rasmus.ca/e55/rear_cushion1.jpg




http://www.rasmus.ca/e55/rear_cushion2.jpg

AMG X 12-24-2014 12:21 AM

GregMB: Thank you for making us aware of this!!

One of the best news to receive at the end of the year. No more worrying about this issue.

While it doesn't seem to be a permanent fix, it would be nice if they redesign the parts to reduce failure.

99lightning 12-24-2014 08:08 AM

my local dealer was not aware of this at all. and if I bring it in I will be charged.

BagMan 12-24-2014 09:49 AM

Can't you just print off a copy of the letter from MB to NHTSA and bring it to the dealer?

http://www-odi.nhtsa.dot.gov/acms/cs...3003-61085.pdf

Sugar_Mouth 12-24-2014 10:53 AM

This is fantastic news!

viren.89 12-24-2014 11:30 AM

That's great news. I just got P0456 code on yesterday lol

Will this apply to people outside of states? Canada? for example?

Hulk 12-24-2014 01:10 PM

Gregmb deserves a lot of credit he collected everyone's info and also guys that replaced the pumps and tank more than once and I know a few of us even sent them to the the guy at the nhtsa.

Beleive it or not this may actually stop the dropping value of the E lol

marroquin38 12-24-2014 02:00 PM

This is great news, thanks Gregmb!

aghakauve 12-24-2014 02:25 PM

Damn I did the pumps, I guess its time to stop by and get a new fuel tank.. :D

2000UZJ 12-24-2014 03:58 PM

I filled up today (full tank) and now my car absolutely reeks of gasoline. This is the first time I have filled it all the way up in a few months now.

I guess I could call the dealer Friday and see what they say. I already pulled the back seats and could not see any leakage. But the smell is certainly there. I'll post up what they say about the "smell".

viper04 12-24-2014 07:45 PM

Nice good info to have. It about time.

harjothundal 12-25-2014 12:52 AM

I always perform a full fill-up on my 55, I've never "partially" filled up the fuel tanks.. That being said, after roughly 8 years of ownership, I guess I can say that I've been lucky to have never experienced this problem. I always knew that it could arise at any moment, so this offers peace of mind should that happen.

For all parties involved to help make this happen: Thank You!

austingtir 12-25-2014 08:48 PM

Just sent a message of to MB New Zealand containing this pdf to see what they say. I dont like my chances as its a Japanese import and I have already done the JB weld repair... thing is is my tank was slightly distorted on the screw on cap thing due to the first replacement set where they probably didnt notice it or ignored it.... I think I can repair this myself but would love to just get MB to replace the whole lot so I get new pumps. They were last replaced in 2008.


Even if it doesnt cover World Wide cars its a great thing that people over there have atleast got the ball moving. Everybody overseas should start asking questons about this now aswell to put some pressure on these guys!

AgSilver 12-26-2014 06:10 AM


Originally Posted by Hulk (Post 6272654)
Wow, this will cost mb lots of money, best bet is to engineer a new system so its done once and for all. I wonder how many times you can go back if they fail

Settled faster than I had expected. Pump and filter module costs to MB could easily be less than $100. Further, I doubt many fuel tanks will need to be replaced. I will see if this campaign will apply to European versions . . . I suspect not.

Hulk 12-26-2014 06:59 AM

Yes but the labour has to be paid to the individual dealerships plus the reimbursements will be more than 100$

They must have been really scared or they could have said no reimbursements but offer 5k off on any new Mercedes the customer wants.

WHTEVO 12-26-2014 11:35 AM

Looks like i have a couple cars to take in for this. Great news, and thanks to Greg for staying on top of everything and to everyone who filed their complaints as i am sure that helped things along.

hachiroku 12-26-2014 11:39 AM

great news! my car has been smelling like fuel everytime i've been filling up since i picked her up.

generally these types of releases are for USA only. unless the manufacturer has released an international statement.

This case was brought by a few who hired attorneys to MBZ New Jersey, with the complaint that fumes in cabin with cigarette smoking could cause possible safety concerns.

Worth the wait 12-26-2014 01:40 PM

Lets get a few things straight...
MB is not going to replace the filter/sender units or tanks unless they are leaking or the wires are melted.

Both sides of the sender/pumps should be replaced as regular maintenance every five years or 60K miles, wether they are leaking or not. The filters get clogged and can cause all kinds of problems. This has been verified many times on cars that were running dangerously lean on the dyno, had the units swaped, and the cars ran perfect.

Also the reimbursements should be interesting for those that either did it themselves, or had an Indy do it. If you had the dealer do it because the gas smell was the issue, I am sure getting paid back won't be a problem.....the rest of us could be in for a fight to get reimbursed for previous work.

Good luck to all!!!

Hulk 12-26-2014 02:06 PM

You are right on the maintenance side however I can see guys putting a full tank every time now and it will eventually leak. It's a bad design

Worth the wait 12-26-2014 02:17 PM


Originally Posted by Hulk (Post 6274906)
You are right on the maintenance side however I can see guys putting a full tank every time now and it will eventually leak. It's a bad design

Agreed...it's all a bad design!
I mean $1500 worth of parts and labor at the dealer to change fuel filters???
MB deserves to pay out their arse for this move...lol.

Hulk 12-26-2014 02:23 PM

They will, very surprised they settled on the reimbursements

viren.89 12-26-2014 03:16 PM

Anyone able to confirm if this is US only applicable or across the border too ? I don't mind getting 600$ back spent last year on fuel pumps

Max.H 12-26-2014 05:56 PM


Originally Posted by viren.89 (Post 6274967)
Anyone able to confirm if this is US only applicable or across the border too ? I don't mind getting 600$ back spent last year on fuel pumps

+1 I would imagine it is worldwide.

Someone correct me if I'm wrong.

Hulk 12-26-2014 06:25 PM

No , the lawsuit was in the USA and was settled in a US court, MBUSA made the settlement,also the investigation was done by a USA government body. Btw it seems this settlement was done back in September but only made public December, so obviously the dealerships have known about this for a while.

http://www.detroitnews.com/story/bus...robe/20800823/

Worth the wait 12-26-2014 08:48 PM

Threw this up on the AMG private lounge...might get us some more info????

http://www.mercedes-amg.com/privatel...USA-with-NHSTA

Hulk 12-26-2014 09:43 PM

What info are you looking for?

If you have leaking senders/pumps or tank they will replace and if you paid for the replacements then they will reimburse as long as it was done at a dealer or comparable mechanic.

Wait til after January 1st 2015, usually these things go into the system in the new year when it gets released this late in the year

Hsg08 12-26-2014 10:40 PM

Hmmm..I wonder if you can still receive a letter from MB regarding the recall even though you got your car from a used car dealership.

Denroll 12-26-2014 10:44 PM

Good work Greg and all those who helped. Now all we need to do is figure out how to start the process for a reimbursement. I had mine replaced at M-Power in Houston.

Hulk 12-26-2014 10:46 PM

It's not a recall. A recall would be fixing a defective part with an upgraded part, this is not the case. It will be the same crappy design.

This is a 15 year warranty with unlimited mileage for pumps, senders and tank. So if at any time the senders leak or tank leaks or gas smell happens they will replace the part at no charge, no matter if you are the 1st or 5th owner of the car

Hulk 12-26-2014 10:48 PM

Denroll you would have to contact MBUSA and see if they would reimburse since it was not done at a dealer. They may offer partial refund since it was at an indy. Call them up on Monday and check. Have all receipts ready to send them of course.

Ronan Mc Cabe 12-27-2014 10:53 AM


Originally Posted by Hulk (Post 6275086)
No , the lawsuit was in the USA and was settled in a US court, MBUSA made the settlement

The class action lawsuit, assuming that is what you are referring to, has not been settled.

Hulk 12-27-2014 11:08 AM

This was a lawsuit filed in NY, it has been settled, there are oher lawsuits like one in Georgia but are for the same issues, MBUSA has signed it with nhtsa. What else is there to sue them for unless there are injuries

MJ50 12-27-2014 11:09 AM

woot!
i shall contact local dealer after new years to get reimbursement... :y
anyone who got reimbursement, please share...

Mr. Wilson 12-27-2014 01:07 PM

I work for a company what owns a MB dealership and they know nothing of this as of yet. Any reccomendations on how to move forward with this?

BC928 12-27-2014 01:09 PM

Call MBUSA. Cite the letter I posted earlier. Then walk into a stealer and see where the letter gets you. You have to have documentation to start the conversation.

Hulk 12-27-2014 02:09 PM

Wait until the new year

E55Greasemonkey 12-27-2014 09:06 PM

The dealerships have been told nothing yet by MBUSA. Like Hulk says, wait until after the 1st of the year.

WANTED!! 12-27-2014 10:43 PM


Originally Posted by MJ50 (Post 6275507)
woot!
i shall contact local dealer after new years to get reimbursement... :y
anyone who got reimbursement, please share...

Or successfully get's theirs repaired under the new warranty for that matter.

*AMG123 12-28-2014 07:50 AM

Hi guys,does anybody record the acceleration difference between esc off and dyno mode?
Is there any difference that we can feel,and on the data record?

HeissRod 12-28-2014 11:19 AM

You just put this exact post in 5 different threads and none of those threads had anything to do with your problem.

WHTEVO 12-28-2014 01:13 PM

Mods delete and/ or move this guys (*AMG123) thread. Seeing this post in several sections where it doesn't belong.

*AMG123 12-28-2014 02:20 PM


Originally Posted by WHTEVO (Post 6276227)
Mods delete and/ or move this guys (*AMG123) thread. Seeing this post in several sections where it doesn't belong.

sorry dude,i know it was messy to put 5 different topics but most of them there was even no answered topics even those are connected my problem.
I just wanted to get an answer and solution where most fans are online and able to see.however you even do not help,try to ban me from forum.
thanks anyway.

Max.H 12-28-2014 02:32 PM


Originally Posted by *AMG123 (Post 6276277)
sorry dude,i know it was messy to put 5 different topics but most of them there was even no answered topics even those are connected my problem.
I just wanted to get an answer and solution where most fans are online and able to see.however you even do not help,try to ban me from forum.
thanks anyway.

I'm sure several people can answer your question. Not sure why some people have their panties in a such a bunch.. Maybe they forgot how it feels to have a perplexing issue and desperately just needed some answers. :crazy: Give the poor guy a break… The 5 posts might have been a bit extreme. Maybe, next time just make a thread and ask the question. It usually works fine.

It looks like you are missing a rubber elbow pipe. They aren't held on with clamps so it's probably just some recirculation of coolant overflow or some kind of air bypass. Not under pressure so I think you are fine. But, I would try to clean up the oxidation to make sure it doesn't rot and break apart or clog something. Replace the elbow pipes and reconnect them. Good Luck Turkey Dude.

*AMG123 12-28-2014 04:14 PM


Originally Posted by Max.H (Post 6276288)
I'm sure several people can answer your question. Not sure why some people have their panties in a such a bunch.. Maybe they forgot how it feels to have a perplexing issue and desperately just needed some answers. :crazy: Give the poor guy a break… The 5 posts might have been a bit extreme. Maybe, next time just make a thread and ask the question. It usually works fine.

It looks like you are missing a rubber elbow pipe. They aren't held on with clamps so it's probably just some recirculation of coolant overflow or some kind of air bypass. Not under pressure so I think you are fine. But, I would try to clean up the oxidation to make sure it doesn't rot and break apart or clog something. Replace the elbow pipes and reconnect them. Good Luck Turkey Dude.

Thanks MAX.H
do you know how can i clean those 2 air pump check valves connected to those hoses?
Also there is EGR valve. need to be clean how?
i still wonder how that oxidation happant.

HeissRod 12-28-2014 05:15 PM


Originally Posted by Max.H (Post 6276288)
The 5 posts might have been a bit extreme. Maybe, next time just make a thread and ask the question. It usually works fine.

He didn't even attempt this approach before spamming a bunch of threads that have specific purposes not related to his problem.

Go ahead and take a look at his post history. He does the same thing with nearly every question he has. His first 11 posts on MBWorld, back in August, was the same question posted in 11 different places, some of which didn't even pertain to his model.


Originally Posted by *AMG123 (Post 6276277)
sorry dude,i know it was messy to put 5 different topics but most of them there was even no answered topics even those are connected my problem.
I just wanted to get an answer and solution where most fans are online and able to see.however you even do not help,try to ban me from forum.
thanks anyway.

No one tried to get you banned. He asked the mods to move your posts to a thread that was more relevant, as in one you should have started yourself.

Plenty of people visit the W211 forum, as you can see from the time stamps.

*AMG123 12-28-2014 05:31 PM


Originally Posted by HeissRod (Post 6276401)
Go ahead and take a look at his post history. He does the same thing with nearly every question he has. His first 11 posts on MBWorld, back in August, was the same question posted in 11 different places, some of which didn't even pertain to his model.

Really? All topics are connected some problem about airmatic problems.Airmatic can not be under only one topic.lowering module,airmatic sensor height adjustment,airmatic problem,airmatic diagnostics,air ride heigher on pessenger side...etc. all can have same problem.
we should not make like chat writings here,
i am sorry to post may topics about my problem,and i changed them.
i just wanted to take care my e55,thats all.sorry and lets finish this.
:cheers: :y

WHTEVO 12-28-2014 05:56 PM

Like Max said, the hoses that are missing are just rubber hoses that are not under pressure with no clamps. Clean them off with a wire brush, put replacement hoses on, and be on your way. Hose part numbers you need are 1132380082 & 1132380182

Now let's get back on topic.

Cashville 12-28-2014 07:26 PM

I just had my seals replaced a couple of months ago. I wonder how long those will last. This is great news for everyone who filed their complaint the NHTSA!

211.070 12-28-2014 08:51 PM

I will pull a VMI on my car daily, and report back when it shows up!

forcefed4door 12-28-2014 09:34 PM

I'll be calling my mb rep tomorrow and see if he has any info on this over there. I'm glad I never fixed my leak lol. I've been wanting too, but my laziness to repair has worked in my favor. Can't wait to be able to fill my tank again :-)

Max.H 12-29-2014 10:16 PM


Originally Posted by HeissRod (Post 6276401)
He didn't even attempt this approach before spamming a bunch of threads that have specific purposes not related to his problem.

Go ahead and take a look at his post history. He does the same thing with nearly every question he has. His first 11 posts on MBWorld, back in August, was the same question posted in 11 different places, some of which didn't even pertain to his model.

11 places? Holy mother of god lol. Ok, that is going overboard. Well, looks like he got the memo.. Lets hope so.

AMG123, just take a wire brush and clean it off and use the part numbers WHTEVO was so kind enough to provide you with and you are good to go.

Back on topic.

02C32guy 12-30-2014 11:09 AM

Great news. Though I'm not going to get excited until someone actually gets MB to make this repair.

Hulk 12-30-2014 11:21 AM

In the new year a week from now since the systems will be updated , if you are refused this repair the first place to call would be the nhtsa because they are the ones who put the screws to MBUSA. I bet MBUSA will crap their pants if the nhtsa uses their power for not doing as a signed settlement says, that is contempt.

forcefed4door 12-30-2014 03:18 PM

I called my rep. Left him a nice voice mail. And no call back haha... I'll wait till January, after all I rarely drive it during winter months anyway.

pioneergb 12-30-2014 03:37 PM

I just spoke with my rep today. I had sent him my receipts last week as he had requested them for payment on both the sender and pump.
He was also not aware of the coverage extension on the parts and when he put in my VIN# the only extended item that is shown is on the SBC. Regardless he is submitting the paperwork for reimbursement through Mercedes USA as I had sent him the ruling from NHTSA and both he and the Service GM agreed to send it on... Lets hope MBUSA agrees also. Said it could take over a month for reimbursement.

03RSTT 12-30-2014 11:26 PM

Nice work Greg!

Make em pay boys!

I have sold the AMG, added two more Audi RS6s in the garage and the wife has a new SQ5. Guess you could say MB USA screwed the pooch with this household. Wife will never own another MB. Shame shame

And yes, I started "the bomb thread" with what? 100000 page views? Lol
Now time to dig out records and get some money back from these biotches.


Originally Posted by GregMB (Post 6272220)
Check out the information below:

http://www.detroitnews.com/story/bus...robe/20800823/


Looks like MBZ will now cover all repairs for MY2003 -2009 E Class for up to 15 years (and unlimited mileage) for fuel leaks....

Get those fuel tanks fixed, gents!!!

And for those of you who paid out-of-pocket: Go ask for your refund!!!!




-G


Crissus 12-31-2014 01:07 PM

So only AMG cars affected by this? My Mother drives a E280 W211 Modelyear 2006, is she affected aswell? We never smelled any fuel odor at the car.

MJ50 12-31-2014 03:13 PM


Originally Posted by Crissus (Post 6279338)
So only AMG cars affected by this? My Mother drives a E280 W211 Modelyear 2006, is she affected aswell? We never smelled any fuel odor at the car.

i believe it's all W211s...

Hulk 12-31-2014 03:25 PM

In USA only

groove66 01-01-2015 11:48 AM

Talked to my parts guy at DTLA Mercedes and they just got the memo on the 31st . I sent them the one listed here on the 30th and my parts guy called back on the 31st and said they just got the letter.

I do alot of business with them out of the shop I work out of and talk to them 4 times a day. so good news it's starting to hit their desks

Hulk 01-01-2015 12:09 PM

Didn't I say the 1st week of January lol ;)

kompressede 01-01-2015 12:19 PM

Great start to the new year :y

Garagisti 01-02-2015 06:42 PM

My CEL came on this morning. I popped by my Independent and he diagnosed the fuel leak. He wanted $1300 to fix it. Came on here and did a little search and found this... Made my appointment at the dealer for Monday!

forcefed4door 01-03-2015 12:21 PM

1 Attachment(s)
My loaner 500miles and a 2015, not bad! They didn't even have the info on pump replacement and took it in free charge anyways :-) Attachment 393698

mobhouse 01-03-2015 02:01 PM

Just talked to a service advisor at Mercedes of North Houston and they say they haven't heard of the warranty extension.

WANTED!! 01-03-2015 03:00 PM

Well, my SBC went out today with a few days to spare on the warranty, so at the same time taking a shot at getting my leaking tank fixed simultaneously. Crossing my fingers.

supra13 01-03-2015 03:46 PM

Never filled up my fuel tank fully until recently to test if it smells or not. Sure enough it does and so I went by Mercedes Greenway in Houston but they know nothing about the settlement.

WANTED!! 01-03-2015 04:21 PM

What the local dealer is telling me is that I will most likely have to call MB directly myself to get them to honor the new warranty. We'll see what happens.

E55Greasemonkey 01-03-2015 06:19 PM

No official word from MBUSA to the dealers yet. Maybe they will drag this on even longer. It's really sad to see the direction MB has taken over the last several years.

Hulk 01-03-2015 06:28 PM

It's moving slow but one dealer as posted here got the memo, I'm sure more did as well. They have to honor the settlement or it will get worse for mbusa

forcefed4door 01-03-2015 08:01 PM

Yeh I'm not really worried about it. I used a different service rep today. Showed him the info online from my phone and he says he is positive the service manager will allow for the repair. And he hooked me up with my first eclass loaner, usually I get c300 or ml. I'm pretty happy with the experience at my dealer

ping65810 01-05-2015 10:45 AM

Holloway MB in Manchester, NH
 
Just dropped my 07 E63 off at Holloway MB in Manchester, NH, and they had no idea of the warranty extension either. I showed them the letter, and they thanked me for it and said it helps, but still have to call their rep for confirmation to get the work approved, etc. I am wondering if this problem is largely on the AMG models only, hence why the dealers aren't seeing all E class 211 cars flooding in with this problem. Our 05 E320 with 200k has never had any of these problems, then again, its never had an SBC issue either.

Rocman8 01-05-2015 01:11 PM

dealers will be notified of the process early this month. mb will be sending letters to everyone at the end of this month starting with 2003 and 2004. the later years will follow after. still no word on the reimbursement process but that information should come anytime.

forcefed4door 01-05-2015 01:33 PM


Originally Posted by Rocman8 (Post 6283946)
dealers will be notified of the process early this month. mb will be sending letters to everyone at the end of this month starting with 2003 and 2004. the later years will follow after. still no word on the reimbursement process but that information should come anytime.

That's gonna be a lot of letters

novae500 01-05-2015 02:29 PM

I need to be reimbursed 2x on the E55. approx $950 first time to replace both 2011, and most recently at my indy i spend about the same for the second repair and towing since i was stranded 100 miles from home. Both on my dime!!!

2000UZJ 01-05-2015 05:26 PM

They will be mailing letters to all E class owners at the end of the month according the MBUSA CS line. I spoke the words of "gas tank leak" and was immediately transferred to MBUSA. If you just purchased your E55 make sure MBUSA has your correct information updated.

KrazyKorean 01-05-2015 07:38 PM

My local dealer hasn't heard of anything yet and said it needs to be listed on my VMI first before they do any repairs. So I guess its another waiting game.

supra13 01-05-2015 07:48 PM

I called mbusa and the rep I talked to said there wouldn't be any notifications sent to individuals and that I would need to either call back or check with the dealer...sounds like mb needs to get their **** straight.

SnoopSER 01-06-2015 05:34 AM

Now if they would address the trans & motor mount issues!!!

Hulk 01-06-2015 09:37 AM

Ok guys I did a live chat with mbusa customer service.

It's clear that they are running late but it's gonna get done.
Also they don't refer to it as the settlement, they call it a warranty extension so maybe try that at the dealerships lol

Here we go.....



*Me: Hi, I would like to know if there will be letters sent out for the recent settlement mbusa made with the nhtsa about the fuel tank and pump issue*
*
Olivia C.: Thank you for your question. I'm unsure of a settlement however I am aware that beginning later this month there will be a letter sent out regarding a warranty extension for certain parts.*
*
Me: Yes that is probably it and about reimbursement since I paid to have it repaired as well*

*Me: *Do you need my address?*
*
Olivia C.: There will be information in the letter regarding reimbursement as well.*
*
Olivia C.: It is identified via the Vehicle Identification Number.*
*
Olivia C.: Would you happen to have yours so I can ensure we have the information on file correctly?*

*Me: What do you need , my vin?*

*Olivia C.: Yes please.*
*
Me:*Ok, 1 sec*
*
Olivia C.: Certainly*

Me: Xxxxxxxxxxx
*
Olivia C.: Ok to confirm, this is a 2005 E55?*
*
Me: Correct*
*
Olivia C.: Great. If I can have your primary mailing address and telephone number please to update.*
*
Me: xxxxxxxxxx
*
Olivia C.: Thank you. That zip comes up as Xxxxx, was that ok?*
*
Me: Correct*
*
Olivia C.: Wonderful, so our systems are now updated.*
*
Me: So when will these letters go out?*
*
Olivia C.: As long as the vehicle is involved, you should be receiving a letter.*
*
Olivia C.: Starting at the end of the month. I'm unsure if they will all be sent out at once or in waves.*
*
Me: Ok*

*Me: Thanks !*
*
Olivia C.: You're welcome! Have a good day!*

95ONE 01-06-2015 11:09 AM

Yep. Close friend bought one last week. It is now not getting fuel. We went to MB of Sugarland and they have not heard about any warranty extension yet. I guess its a waiting game for a month with a Mercedes that doesn't run. :/

SL55_Forever 01-06-2015 11:13 AM

So do you have to call into MBUSA customer service if your dealer doesn't recognize the fuel leak settlement? I'm sure quite a few people are waiting for the bulletin to hit their dealers.

Hulk 01-06-2015 11:16 AM

No you don't have to call in , the letters should be hitting the dealers this month and the letters to the owners will be going out at the end of the month with instructions for reimbursements as well.

ping65810 01-06-2015 12:50 PM

In my case, I brought the car in with the letter, they had no knowledge of it, and called their rep. The rep confirmed, and told them to order the parts. Currently, the rep is having the vin manually entered into the VMI so it shows up as covered since it won't show up in their system for a while.


In my case, my 07 E63 has a crack in the tank itself, and MB authorized them to replace the tank, pump, filter, senders, etc as one entire assembly. Not sure if they are doing this with all, but according to my service advisor, the rep said they were replacing the entire assembly since leaks are likely with the other parts, and at 98k miles, would rather replace the entire thing than have it come back and back.


As an FYI, the parts alone are well over $2,000 and labor involves having to drop everything.. lots and lots of work.


My dealership is Holloway MB in Manchester, NH and they are familiar with it now, so anyone in New England with issues should check them out... great dealership in general too.

forcefed4door 01-06-2015 06:22 PM

How long will th repair take? And most importantly what kinda loaner did they give you? :-). I haven't heard anything from my dealer and dropped it off Saturday. Called today, left message with secretary and sill didn't get a call back haha. I'll tell you though I think my e55 gets almost he same gas mileage as thus e350 I'm driving. Best I seen was 20.7 babying it. It feels slower than my wife's glk350 lol

ping65810 01-06-2015 08:09 PM


Originally Posted by forcefed4door (Post 6285820)
How long will th repair take? And most importantly what kinda loaner did they give you? :-). I haven't heard anything from my dealer and dropped it off Saturday. Called today, left message with secretary and sill didn't get a call back haha. I'll tell you though I think my e55 gets almost he same gas mileage as thus e350 I'm driving. Best I seen was 20.7 babying it. It feels slower than my wife's glk350 lol


The tank assembly comes in tomorrow, and it should be done end of day Friday. Apparently its a big job to change them out on these cars, since everything has to come down first. I got a GLK350 for a loaner, which I am not a big fan of, but not a bad car.

forcefed4door 01-06-2015 08:20 PM


Originally Posted by ping65810 (Post 6285993)
The tank assembly comes in tomorrow, and it should be done end of day Friday. Apparently its a big job to change them out on these cars, since everything has to come down first. I got a GLK350 for a loaner, which I am not a big fan of, but not a bad car.

Finally got a call back tonight, they are replacing everything on my tank. Should be done by Friday also

Hulk 01-06-2015 08:35 PM

:y

novae500 01-07-2015 10:44 AM


Originally Posted by ping65810 (Post 6285351)
In my case, I brought the car in with the letter, they had no knowledge of it, and called their rep. The rep confirmed, and told them to order the parts. Currently, the rep is having the vin manually entered into the VMI so it shows up as covered since it won't show up in their system for a while.


In my case, my 07 E63 has a crack in the tank itself, and MB authorized them to replace the tank, pump, filter, senders, etc as one entire assembly. Not sure if they are doing this with all, but according to my service advisor, the rep said they were replacing the entire assembly since leaks are likely with the other parts, and at 98k miles, would rather replace the entire thing than have it come back and back.


As an FYI, the parts alone are well over $2,000 and labor involves having to drop everything.. lots and lots of work.


My dealership is Holloway MB in Manchester, NH and they are familiar with it now, so anyone in New England with issues should check them out... great dealership in general too.

This should be customary for all the w211/cls models as well. Wonder how long this will last before it leaks again. Are we entitled for additional repairs again during this 15yr warranty period?


At least your SA and dealer is up to speed on this!!!

2000UZJ 01-07-2015 12:20 PM

I have called twice with no solid answers. I have a feeling they are trying to dodge it. I am going to fill my tank to the bring and pull in the service department and leave it reaking of gas in the lane until they agree to fix it. Should be good advertising for MBUSA.

I can't fillup past half tank now.

Hulk 01-07-2015 12:33 PM

Dodge what?
Have them call mbusa right from their dealership, or better yet call yourself in front of them

ping65810 01-07-2015 09:28 PM

All I did was schedule the appointment, asked if they wanted it tank full or empty, and they said full so it will show the problem. I brought it in full reeking of gas and with warning lights on, and then showed them the letter and explained that it should all be covered.

They said they didn't know anything about it, but would check it out to see what it entails. I told them to talk to their rep, who should know about it, and if they had any issues to let me know and I'll call MB USA and have them authorize the repairs.

Soon as they called their rep later that day, they were familiar with it and gave the ok to fix it, and told them to order the entire tank assembly with all pump, filter, and sender components. However, the rep did say that he would have to manually get the VIN into the VMI so that the dealer will get paid as warranty work, so although its covered, as of right now it looks like the rep has to manually still approve it and get it through, otherwise the dealer can't put it in as normal warranty work and will not get paid for the parts or labor.

novae500 01-08-2015 04:07 PM

Dont forget, you should be paid for the full tank of gas as well!!! Since its going to be drained out and replaced with a new tank.

Hulk 01-08-2015 04:09 PM

They usually refill it to make sure it doesn't leak again, they did that for me twice

Djchrism4 01-08-2015 06:03 PM

my car sometimes does have the smell of gas in the interior but lately I have been getting a gas cap warning even after I replaced it with a new factory gas cap. Would that be a related problem? I just called my dealership and they are researching the recall right now.

Hulk 01-08-2015 06:05 PM

It's not a recall it's a warranty extension.

Lift up your back seats and see if there's any gas puddling

E55AMGGG04 01-08-2015 09:11 PM

I have not been on for a while but this is amazing news. You guys are awesome. I paid out of pocket for this repair and it was pretty expensive. Is there anyone who has gotten a refund for this? I'm going to take to stop by my dealer and ask them about it.

E55AMGGG04 01-08-2015 09:21 PM


Originally Posted by Hulk (Post 6285214)
No you don't have to call in , the letters should be hitting the dealers this month and the letters to the owners will be going out at the end of the month with instructions for reimbursements as well.

Just saw this. Thanks bro! This is AWESOME NEWS.

Hulk 01-08-2015 10:09 PM

:y

DarkStar 01-09-2015 12:11 AM


Originally Posted by E55AMGGG04 (Post 6288692)
I have not been on for a while but this is amazing news. You guys are awesome. I paid out of pocket for this repair and it was pretty expensive. Is there anyone who has gotten a refund for this? I'm going to take to stop by my dealer and ask them about it.

+2

Rocman8 01-09-2015 12:52 PM

Well the official document has been posted in Netstar for all the dealerships to be aware now. It says AMG models not included at this time though. I'm wondering if it's due to the different parts and work instructions.

Hulk 01-09-2015 02:38 PM

It's all E class, as evidenced by a few guys getting parts changed free of charge

BC928 01-09-2015 02:47 PM

So my experience was that I called MBUSA, and they are aware, and that the OWNER letters are going out and will have reimbursement instructions.

Further than that, she said I could go in with the letter I linked to previously on this thread, and try that, though if in no hurry, I should basically wait for the warranty extension letter.

Rocman8 01-09-2015 02:50 PM


Originally Posted by Hulk (Post 6289529)
It's all E class, as evidenced by a few guys getting parts changed free of charge

I know it's all 211 e class. I'm just saying the official document released with the guided instructions do not include amg "at this time". Those instructions will come later.

AMG E Power 01-09-2015 03:16 PM

ok so I went to my dealership and they did find the warranty but it said AMG's are not included at this time ! :smash::wall: WTF....
I called MBUSA and the guy was helpful but he was reading the same thing about AMG's not being included at this time. He told me I have two options,
1. get it diagnosed and the cost, send the info to MBUSA and a case manger will make a call.
2. pay and get reimbursed when/if extension goes to AMG's

so my question is how did ppl already get this approved being AMG's are not included at this time. its dumb one would think the AMG's would be first ?

Hulk 01-09-2015 04:11 PM

Call back mbusa and ask for a manger

forcefed4door 01-09-2015 04:30 PM


Originally Posted by AMG E Power (Post 6289579)
ok so I went to my dealership and they did find the warranty but it said AMG's are not included at this time ! :smash::wall: WTF....
I called MBUSA and the guy was helpful but he was reading the same thing about AMG's not being included at this time. He told me I have two options,
1. get it diagnosed and the cost, send the info to MBUSA and a case manger will make a call.
2. pay and get reimbursed when/if extension goes to AMG's

so my question is how did ppl already get this approved being AMG's are not included at this time. its dumb one would think the AMG's would be first ?

This is craziness... I have a hunch that the few of us that lucked out may have been recognized by mbusa then they decided to exclude amgs right now... But I think that's nuts besides the flow of the amg pump I assume all mounting hardware and tank assemblies are same as standard eclass? Like wtf would the reasoning be here...

Hulk 01-09-2015 05:22 PM

Tanks are the same, pumps are diff iirc

ping65810 01-09-2015 06:52 PM

So an update on mine- Talked to the dealer today, and they said they don't see the issue that often, but the rep was familiar with it, and all he had to do was tell such and such department to add the vin to the VMI as being covered since no car has been entered as being covered yet- just been a case by case basis until now.

Everything was approved, but the dealer said its going to take some time before most are in the VMI system. Until then, they just call their rep and ask them to manually do it.

As an aside, my car won't be ready until Monday because the tech found the plastic lines to be getting brittle, and said they are going to fail at some point, so ordered all new ones to put in- fully covered by this warranty extension as well :) Keep in mind, my husband has a 2005 E320 with close to 200k and never had any issues with this problem at all, so not sure if the higher pressure pumps have something to do with it- clearly the rep knew the issues are with multiple parts and directed the dealer to replace EVERYTHING.
Steve

Hulk 01-09-2015 07:05 PM

Perfect! Nice to see things moving

Rocman8 01-09-2015 07:28 PM

3 Attachment(s)
Here are the documents to make everything clear.

JoeNobody 01-09-2015 08:51 PM


Originally Posted by Rocman8 (Post 6289840)
Here are the documents to make everything clear.

P-B-47-10_63.pdf says that AMG models are not included at this time. Yet the other Mercedes letter, says all W211 models are included (except for diesel models)

Rocman8 01-09-2015 09:06 PM


Originally Posted by JoeNobody (Post 6289930)
P-B-47-10_63.pdf says that AMG models are not included at this time. Yet the other Mercedes letter, says all W211 models are included (except for diesel models)

that document is the actual repair procedure. all 211 will be covered even am there just isn't a repair instruction document for amg yet. if you notice if the vmi says "tank" on 03-07 then it gets a complete tank already assembled with everything on it so maybe they are working on those parts for the amg still.

Amg Power e55 01-09-2015 11:54 PM

Fuel leak
 

Originally Posted by BC928 (Post 6272242)
I'll take the cash if I can get it, but this part is stupid:



yes - when the fuel adds up on the top of the sender, it moves around and soaks INSIDE the car, under the "Steel plate" that is not sealed perfectly.

Hey i have same issue mine fuel leak underseat i replaced seal still leaking what i should do please help thanks

JC05E55 01-11-2015 10:44 AM

This is great news. Surprised the the Feds couldn't find evidence of fuel getting into the interior. My CPO E55 had the rear seat replaced due to fuel saturation when I bought it in 2010.

bbearden 01-11-2015 08:21 PM

I was at the dealer this past Friday taking the E in for the much dreaded SBC light and they said they'd just received notification from MBUSA regarding the W211 fuel tank issues. Mine has gotten progressively worse lately and has been smelling a lot worse outside the car as well as inside. At least I'm within the extended warranty terms for the tank/fuel system. Will advise what the dealer does...

MJ50 01-12-2015 12:20 PM

someone pls verify if AMGs are covered or if we have to wait...

Hulk 01-12-2015 12:31 PM

A few amgs in this thread have been fixed

AMG E Power 01-12-2015 01:24 PM

Better question is who are the ppl that got this fix talking to @MBUSA ???
Because although helpful one of the papers says AMGs not included at this time and that's my problem. Going to drop my car of today and get the estimate to fix and send to MBUSA like I was told by the rep I spoke to.
That is all I know to do to get the ball rolling

Hulk 01-12-2015 02:06 PM

No do not pay for anything. If the service advisor says that then call mbusa from the dealership and make them say that the repair is on extended warranty. Do not pay anymore for this repair.

This only applies to situations where there is fuel in the sender/pump or heavy fuel smell.

AMG E Power 01-12-2015 02:19 PM

I see what you're saying but I call Mercedes-Benz of USA myself and the guy sees the documents I have and one of them says AMG it's not included at this time and that's that hurdle I'm trying to overcome. This definitely applies to me my garage reeks of gas when I fill it up full and I've personally seen a crack in the gas tank

Hulk 01-12-2015 02:35 PM

Ask to speak to a supervisor because they are in fact repairing the amgs as well

AMG E Power 01-12-2015 02:55 PM

we will see what happens. I not paying anything out of pocket I know that.
I was just told by MB that all the vin #s should be in the VMI by tomorrow night.

benznewcomer 01-13-2015 12:16 PM

is this valid for canada???

Hulk 01-13-2015 12:20 PM

No, mbusa is the only one who made the settlement. You can try and use it as leverage with mbcanada but I doubt it.

Garagisti 01-13-2015 12:35 PM

The Dealer has had my E55 since last Monday (day#8 today). I have not heard from them at all. When I dropped off the car, my service advisor was somewhat familiar with this, but said that the covered components needed to be checked and confirmed. Since I have not heard from him, I'm going to make a surprise visit and see what's going on. 8 days without a phone call is a little disturbing to me, because I left a few messages for him. A simple, "Hey, were still checking with mbusa" would have been more than OK with me. I do have a C250 to drive, but this thing is dangerous. Turbo lag has almost killed me 3 times. I'm used to immediate response from the gas pedal.

miamiE55 01-13-2015 02:48 PM

Is it covered if my e55 does not have warranty?




Originally Posted by GregMB (Post 6272220)
Check out the information below:

http://www.detroitnews.com/story/bus...robe/20800823/


Looks like MBZ will now cover all repairs for MY2003 -2009 E Class for up to 15 years (and unlimited mileage) for fuel leaks....

Get those fuel tanks fixed, gents!!!

And for those of you who paid out-of-pocket: Go ask for your refund!!!!




-G


Hulk 01-13-2015 02:57 PM

Yes of course

JC05E55 01-13-2015 03:35 PM

According to the warranty admin at MB Manhattan, dealership owned by MBUSA, the extended warranty only applies to non-AMG models, at least for the time being. Hopefully, they will update soon to include the E55 & E63.

bbearden 01-13-2015 11:31 PM

I got a call from my SA from Fletcher Jones of Ontario and they indicated that the leak stems from the top of the fuel pump assy (likely due to the higher pressure system?) and that the current recall did not include AMGs that he was aware of but he is going to follow up further tomorrow. Not surprised that some dealers are fixing the AMGs while others are not. No standardization across the MBUSA dealer network. If anyone is aware of a dealer in SoCal who is addressing the fix please let me know in the event FJ doesn't pull through. Thanks!

BC928 01-13-2015 11:34 PM

Some of you people are doing this wrong.


You don't use words with a ****ing stealer. You use documented proof and written statements.

The letter to nhtsa says all w211 models.

bbearden 01-13-2015 11:36 PM


Originally Posted by BC928 (Post 6294369)
Some of you people are doing this wrong.


You don't use words with a ****ing stealer. You use documented proof and written statements.

The letter to nhtsa says all w211 models.

All due respect, but you jumped to conclusions. That very letter is what I presented to the dealership. That may be why they have not declined to do the work yet and are continuing to "follow up." I may have to get more firm with them very soon.

BC928 01-13-2015 11:40 PM

Sorry, shouldnt be personal. Stealers piss me off with this "I'll check on it" ****. Idiots. Stupid sa's are just salesman. They know nothing and may as well Be selling life insurance.

bbearden 01-13-2015 11:46 PM


Originally Posted by BC928 (Post 6294378)
Sorry, shouldnt be personal. Stealers piss me off with this "I'll check on it" ****. Idiots. Stupid sa's are just salesman. They know nothing and may as well Be selling life insurance.

No worries, I get pretty pissed by it as well and it very quickly differentiates those dealers that you can trust from those you can't. They're messing with the wrong damn guy...I'm mechanically savvy and I manage a sales force!

WANTED!! 01-14-2015 06:44 AM

The local dealer has has been extremely amenable once I provided the documentation posted. Otherwise, when I originally tried to approach it verbally they weren't really willing to explore the report.

forcefed4door 01-14-2015 08:09 AM

Mine is officially repaired after a screw up the first time (drove home filled the tank and smelled fuel) apparently one of the Rings didn't seat properly. But yeh my e55 now has new pumps/senders at no charge.

Hulk 01-14-2015 08:18 AM

Don't fill it all the way or it will come back again

forcefed4door 01-14-2015 08:41 AM


Originally Posted by Hulk (Post 6294613)
Don't fill it all the way or it will come back again

I made sure they filled the tank before I took the car back. Sure enough no odor present. Very happy. I do plan to fill the tank many of times, and if odor reoccurs, it's back to the dealer :-). I don't mind test driving the new mbs either haha. The 15 c class is a joke. Way to small. The new E seems to be eh. Would need to drive an e63 to give it the real test. There is no doubt that our older w211 are just solid all around cars and don't feel near as cheap as the new models

fly2nite 01-14-2015 09:22 AM

As Mr. McCabe stated, the class action lawsuit which concerns this issue has not been settled, and this warranty extension as I understand it, was volunteered by Mercedes. Whether it was prompted by the result of an NHTSA investigation or an early response to the suit, I am not sure, but the suit is on-going.

novae500 01-14-2015 09:23 AM

plain dumb that some dealers are fixing AMGs while others are not!!!

Alps 01-14-2015 09:28 AM

Just had it confirmed that this is a US only recall, MBUK say they will not honour this in the UK.

AMG E Power 01-14-2015 10:26 AM

Got great news ! IM covered ! the warranty is under my VIN in the VMI and MBUSA is slowing updating the system with the vehicles it applys to. every thing will be updated by monday according to them. I would like to thank Gregmb for always keeping us updated and informed about this issue.

berti_00 01-14-2015 01:55 PM


Originally Posted by AMG E Power (Post 6294742)
Got great news ! IM covered ! the warranty is under my VIN in the VMI and MBUSA is slowing updating the system with the vehicles it applys to. every thing will be updated by monday according to them. I would like to thank Gregmb for always keeping us updated and informed about this issue.

i heard the news for your car while i was dropping mine off the adviser said yours got the green light boooooyaaa lol hopefully they take care of mine too now. I dont see why not

Hulk 01-14-2015 02:38 PM

Berti was yours leaking?

MJ50 01-14-2015 02:53 PM


Originally Posted by Hulk (Post 6294613)
Don't fill it all the way or it will come back again

seriously?? FML...

Hulk 01-14-2015 03:11 PM

Yup seriously, had mine changed a few times, and when I would fill it up, they would eventually go bad, one less than a year. Now I have never filled more than 3/4 if that and lasting over a year

berti_00 01-14-2015 03:18 PM


Originally Posted by Hulk (Post 6295072)
Berti was yours leaking?

I had cel for the evap and just kept clearing them

Hulk 01-14-2015 03:25 PM

Did you have gas smell? Or have the sender pump leaking? I don't think they will change your pumps and senders if they are not leaking. They might change your charcoal canister or evap

AMG E Power 01-14-2015 03:37 PM

ok now they are saying when they go to claim the warranty its being rejected even tho my VIN # is saying its covered ! im so pissed right now, my car has been just sitting there since monday. so now someone from management will review it and call me tomorrow.:bsflag::wall:

MJ50 01-14-2015 04:18 PM

emailed MBUSA letter and service invoice to local SA...
will update once i get a response...

berti_00 01-14-2015 05:02 PM


Originally Posted by AMG E Power (Post 6295151)
ok now these f*cks are saying when they go to claim the warranty its being rejected even tho my VIN # is saying its covered ! im so pissed right now, my car has been just sitting there since monday. so now someone from management will review it and call me tomorrow.:bsflag::wall:

dammm no way? if they dont do it here i will go to the clearwater one than

shardul 01-14-2015 05:14 PM

once denied the VINs will be flagged in the MB system

AMG E Power 01-14-2015 05:46 PM


Originally Posted by shardul (Post 6295279)
once denied the VINs will be flagged in the MB system

What's your point. My vin clearly says it's covered in the system when they go to claim the warranty work to get paid that's where it's not working

2000UZJ 01-14-2015 05:54 PM

Would aftermarket engine mods void a warranty? Extra power means more demand on the fueling system (issue for a warranty company). Can MBUSA deny those who are modified?

shardul 01-14-2015 05:57 PM


Originally Posted by AMG E Power (Post 6295310)
What's your point. My vin clearly says it's covered in the system when they go to claim the warranty work to get paid that's where it's not working

my point was that if one dealership denies the claim and you go another one the VIN will be flagged in the MB system . I was responding to Berti's post

AMG E Power 01-14-2015 06:00 PM


Originally Posted by shardul (Post 6295329)
my point was that if one dealership denies the claim and you go another one the VIN will be flagged in the MB system . I was responding to Berti's post

Oh ok gotcha

Hulk 01-14-2015 07:23 PM


Originally Posted by 2000UZJ (Post 6295325)
Would aftermarket engine mods void a warranty? Extra power means more demand on the fueling system (issue for a warranty company). Can MBUSA deny those who are modified?

They would have made that point when they were extending the warranty , too late now:report:

jcjmw 01-14-2015 08:37 PM


Originally Posted by Hulk (Post 6295425)
They would have made that point when they were extending the warranty , too late now:report:

We'll find out when I bring them my Weistec sc wagon.

Green W-211 CDI 01-14-2015 08:55 PM

2005 W-211 CDI (DIESEL) Included?
 
Not to appear ignorant :crazy: but . . .

Is my 2005 CDI diesel included in this recall.
(Excuse me, extended warranty :p: )?
Searched and searched all 9 pages, but I can't tell one way or 'nother. :word:
Thanks for any help and regards,

Derrel H Green
182K miles and very strong (in many ways) besides smell. :zoom:

Max8 01-14-2015 09:54 PM

Called dealer this morning and he told me that this is for non-amg only.
After that i called MB corporate and lady there told me it is not true, amg is covered.

She called on the other line to my local dealer (who i've talked before) and explained them that.
Just drop off my car this evening at the dealer. Will see tomorrow what will actually happen...

AMG X 01-15-2015 04:26 AM

A lot of us are modded here. Do you guys think there is any chance they will reflash the ECU for any updates that might relate?

Something to consider, I don't have a backup of my tune and if I ever needed to take it in, this would worry me.

Worth the wait 01-15-2015 08:07 AM

I don't see where a reflash would be required with this service. There may be an outstanding reflash that is due on your car (abc, ect) so I would just tell them not to reflash.
Most every tuner will reinstall a tune for free if this happens though.

GregMB 01-15-2015 09:51 AM


Originally Posted by AMG E Power (Post 6295151)
ok now they are saying when they go to claim the warranty its being rejected even tho my VIN # is saying its covered ! im so pissed right now, my car has been just sitting there since monday. so now someone from management will review it and call me tomorrow.:bsflag::wall:












Try to stay calm everyone.......


It took us something like 4 YEARS to finally get NHTSA and MB-USA to acknowledge this fuel leak issue was real. The paperwork is being settled and rolled-out now, but clearly its not instantaneous.

Take a deep breath, fill your tanks to the 3/4 mark for another month (or two) and let MB-USA get their act together on this.... it sounds like they are going to be running a lot of VIN#'s to figure out who to contact, and I'm sure they are going to be using the NHTSA ODI database (which also has our VIN#s) to identify where to send out letters and instructions.

Trying to jam our cars into the repair process now seems to just be causing chaos and confusion at most dealerships. Let these guys get their legs underneath them first and the whole process should go a lot smoother with a LOT less stress for everyone.


Just my humble $.02




-G

Hulk 01-15-2015 10:23 AM

It will work out for everyone

Ps still fill your tanks 3/4 after the fix lol

AMG E Power 01-15-2015 11:12 AM


Originally Posted by GregMB (Post 6296036)
Try to stay calm everyone.......


It took us something like 4 YEARS to finally get NHTSA and MB-USA to acknowledge this fuel leak issue was real. The paperwork is being settled and rolled-out now, but clearly its not instantaneous.

Take a deep breath, fill your tanks to the 3/4 mark for another month (or two) and let MB-USA get their act together on this.... it sounds like they are going to be running a lot of VIN#'s to figure out who to contact, and I'm sure they are going to be using the NHTSA ODI database (which also has our VIN#s) to identify where to send out letters and instructions.

Trying to jam our cars into the repair process now seems to just be causing chaos and confusion at most dealerships. Let these guys get their legs underneath them first and the whole process should go a lot smoother with a LOT less stress for everyone.


Just my humble $.02



-G

you are right, I was just upset because the dealer and mbusa said it was on my vin number and covered. someone from management is suppose to call me today. longhorn meal on its way tomorrow. :y :y
.....

shardul 01-15-2015 11:19 AM


Originally Posted by jcjmw (Post 6295533)
We'll find out when I bring them my Weistec sc wagon.

that is why I always give certain SA and the wholesale parts guys gift cards during Christmas time. In situations like this they will remember and bend backwards for you :)

berti_00 01-15-2015 02:19 PM

they are saying they canot do anything right now because right now its only the E and the CLS's except the AMG's

bbearden 01-15-2015 02:41 PM


Originally Posted by shardul (Post 6296156)
that is why I always give certain SA and the wholesale parts guys gift cards during Christmas time. In situations like this they will remember and bend backwards for you :)

Dale Carnegie 101. Kill 'em with kindness and you will be rewarded with future dividends.

Hulk 01-15-2015 02:43 PM

I give them a tip when I leave

JC05E55 01-15-2015 02:45 PM


Originally Posted by berti_00 (Post 6296382)
they are saying they canot do anything right now because right now its only the E and the CLS's except the AMG's

That's exactly what I was told by MB Manhattan. Since that is a factory owned dealership, figure they would likely have good info.

berti_00 01-15-2015 03:04 PM

i talked to MBUSA and they ran my vin and everything and its listed on the coverage so now were going back and fourth with the advisers and mbusa. If nothing i guess we just have to wait until they have the AMG's listed too

Max8 01-15-2015 05:39 PM


Originally Posted by Max8 (Post 6295622)
Called dealer this morning and he told me that this is for non-amg only.
After that i called MB corporate and lady there told me it is not true, amg is covered.

She called on the other line to my local dealer (who i've talked before) and explained them that.
Just drop off my car this evening at the dealer. Will see tomorrow what will actually happen...


they called me back this morning and said that it will get covered...waiting for parts now. Here is mb corporate phone no. if anyone needs 1800 222 0100

E55Greasemonkey 01-15-2015 08:59 PM

My E55 VMI (vehicle master inquiry) was automatically updated today as covered for a "tank."

According to the bulletin, if I had an E320/500 I am supposed to get a tank complete with fuel pump and filter pre-assembled...at least that's how I read it..clear as mud eh? However, since the bulletin does not apply to AMG's, the part number for the assembled tank is wrong, as well as the other required hardware. MBUSA parts does not have a part number for the AMG assembled tank as of today, only the empty tank. I would expect an updated bulletin to be issued with the correct part numbers or procedure for AMG's soon.

So...everyone calm down and wait a few more days until MBUSA updates their information.

black06c230 01-15-2015 11:03 PM

I will address this after you all figure it out and more importantly get my car back from some upgrades at BIP and then some body work. So I don't plan to address this until late March/April.

bbearden 01-16-2015 05:09 PM


Originally Posted by E55Greasemonkey (Post 6296857)
My E55 VMI (vehicle master inquiry) was automatically updated today as covered for a "tank."

According to the bulletin, if I had an E320/500 I am supposed to get a tank complete with fuel pump and filter pre-assembled...at least that's how I read it..clear as mud eh? However, since the bulletin does not apply to AMG's, the part number for the assembled tank is wrong, as well as the other required hardware. MBUSA parts does not have a part number for the AMG assembled tank as of today, only the empty tank. I would expect an updated bulletin to be issued with the correct part numbers or procedure for AMG's soon.

So...everyone calm down and wait a few more days until MBUSA updates their information.

I ran into the same issues as you as the dealer told me the exact same thing. They are trying to sort it out so I will keep you posted.

shubro_e55 01-16-2015 07:15 PM


Originally Posted by bbearden (Post 6297844)
I ran into the same issues as you as the dealer told me the exact same thing. They are trying to sort it out so I will keep you posted.

<br />
<br />
I just dropped my e55 at the dealersh this morning. The guy at the service dept. was super helpful took the car in and are gonna replace both pumps and components free of charge. They did however give me a crappy glk to drive till its done lool.

Max.H 01-16-2015 07:21 PM

Great to hear! This should be global though, For the guys with E55 in other countries. Everyone encounters the same issue.

WANTED!! 01-17-2015 09:06 AM

Just spoke with my dealer today. They just got my vmi updated and are going to work on it this week. Between this and my Sbc, I'm stoked.

WANTED!! 01-17-2015 09:10 AM


Originally Posted by shubro_e55 (Post 6298008)
I just dropped my e55 at the dealership (house of imports in Buena park) this morning. The guy at the service dept. was super helpful took the car in and are gonna replace both pumps and components free of charge. They did however give me a crappy glk to drive till its done lool.

With as many car companies that aren't willing to put you up in a loaner or rental, I'd count my blessings. So far, I've only had that level of service from ford and mb.

Hulk 01-17-2015 09:11 AM


Originally Posted by Max.H (Post 6298015)
Great to hear! This should be global though, For the guys with E55 in other countries. Everyone encounters the same issue.

The people did not take to the their own countries version of the nhtsa like most of the owners did here and that's why they are not included. Mbusa took responsibility on this. So now it's up to mbcanada and others to follow and do the right thing

c55asleep? 01-17-2015 09:16 AM

Where exactly does it leak thru? Does it seep thru the oring?

Hulk 01-17-2015 10:13 AM

Some do but usually happens when the filter is getting dirty or clogged there's more resistance and it heats up and melts the plastic, when that happens fuel swaps through

c55asleep? 01-17-2015 10:30 AM


Originally Posted by Hulk (Post 6298458)
Some do but usually happens when the filter is getting dirty or clogged there's more resistance and it heats up and melts the plastic, when that happens fuel swaps through

Ok. Thanks hulk. I will be getting my E55 soon and I know it had that problem from before.

shubro_e55 01-17-2015 10:18 PM


Originally Posted by WANTED!! (Post 6298429)
With as many car companies that aren't willing to put you up in a loaner or rental, I'd count my blessings. So far, I've only had that level of service from ford and mb.

Seriously! I was prepping for a huge argument with the reps and the guy turned out to be super helpful. He even suggested that they should replace my hydraulic pumps free of charge while it's there. Lool :D

Max.H 01-18-2015 01:43 PM


Originally Posted by Hulk (Post 6298458)
Some do but usually happens when the filter is getting dirty or clogged there's more resistance and it heats up and melts the plastic, when that happens fuel swaps through

Is it true when it starts to weep or leak that the fuel pressure is effected?

Could that this could cause a lean condition when it's leaking? That could cause engine damage. Not just a fuel vapor smell. Ive seen some that barely leak but it weeps through. Would that lose fuel pressure? Enough to cause lean condition. If you can possibly elaborate on this, would be be great for us to know.

c55asleep? 01-18-2015 02:22 PM


Originally Posted by Max.H (Post 6299456)
Is it true when it starts to weep or leak that the fuel pressure is effected?

Could that this could cause a lean condition when it's leaking? That could cause engine damage. Not just a fuel vapor smell. Ive seen some that barely leak but it weeps through. Would that lose fuel pressure? Enough to cause lean condition. If you can possibly elaborate on this, would be be great for us to know.

I doubt the leak will cause any lean condition. Now, a restriction from the filter can cause that. Or even a worn pump can cause that as well.

Max.H 01-18-2015 02:39 PM


Originally Posted by c55asleep? (Post 6299501)
I doubt the leak will cause any lean condition. Now, a restriction from the filter can cause that. Or even a worn pump can cause that as well.

What is your reasoning? How could Less fuel delivery, not cause a leaner condition?

I guess people can look at the wires and see if they are burnt or starting to melt. That would be a good indication that they need to be changed.

Hulk 01-18-2015 04:27 PM

Yes cars have gone lean because of it.

c55asleep? 01-18-2015 04:42 PM


Originally Posted by Max.H (Post 6299520)
What is your reasoning? How could Less fuel delivery, not cause a leaner condition?

I guess people can look at the wires and see if they are burnt or starting to melt. That would be a good indication that they need to be changed.

If you fill your tank to full and it seeps out it must be thru the housing itself or the o-ring or where ever else they leak from tank etc.... I personally saw one leaking but I can't recall where excatly it was by. I think I changed the o-ring. I really don't think a leak has anything to do with what the pump is delivering. Of course there are other factors when it comes to this, but from it leaking I doubt it. The leak isn't thru the deliver line to the engine? Or the pump itself?

I guess you can picture as if your fuel tank had a crack in it and it was leaking. That should have no affect on what the pump is delivering. Again, if the pump is starving for fuel then yes there will be a lean condition. I'm sure there are many different scenerios to this fuel issue and there is plenty of room for many different problems.

SilverStrk 01-18-2015 04:47 PM

I spoke extenively about this with my shop a month ago, (ACG) AND James indicated that it "should not" cause a lean condition, only if the pump is fried.. Keep in mind I only replaced the sending unit on the drivers side.. Right side was clean...

Hulk 01-18-2015 05:12 PM

Actually it can because a buddy of mine was tuned for 11.4 afr and when he changed his pumps, 10.5 afr so obviously it does

sircl55amg 01-18-2015 05:30 PM

i will contact mbcanada too see if they fallow

Hulk 01-18-2015 05:37 PM

A few from Canada have already, unfortunately no they won't.

zarevron 01-18-2015 10:44 PM


Originally Posted by sircl55amg (Post 6299657)
i will contact mbcanada too see if they fallow

Meh - I started a response and lost my tab. I have 2 calls in my MB Canada - I get transferred to some lady that goes to voicemail (wrote her name somewhere... think it was Viola Roy) no calls back - been 2 weeks plus.

Got my car back on Monday - was brought in before this warranty stuff broke in Dec - got new rotors, pads and e-brake in the rear, a new control arm in the front and lots of compliments ($1800 not bad, did I mention I brought it in for a fuel leak..). Anyway asked what had been done with the fuel leak - and on three occasions I asked that they fill it up to try and replicate the issue. My back seat was drenched in gas... and the thing stunk, I just wanted it fixed, and given I brought it in before this news broke would indicate that I was willing to pay.

Sooooooo, what was my fix they gave me for the fuel leak (despite never filling it to replicate the issue)? It appears I have a ton of black caulk (hopefully MB caulk) on the seals under the rear seat - I don't know if that is an approved method - but they say I am good and I just overfilled - a one time thing. 20 bucks says that the next time I fill up its a **** show.

Back on topic - car is away for the winter - I'll give MB Canada time to respond and work it out like logical people - but if I hear nothing - I will literally donate my car to Transport Canada - as I have little use for a car that leaks gas into the backseat that seats my child, and with a dealer that pretty much refuses to investigate. They know something's up and I believe are unwilling to touch it due to liability, and of course they are not dumb - so they say nothing on the topic whatsoever.


Car was bought from MB Canada in 2010 (off lease, cardiologist owned) - 100% dealer maintained - Sender was replace in 2012 on my dime due to an external fuel smell), and by MB's logic the only way gas can breach into the rear seat is if the seals were improperly seated - which was done by the dealer in 2012 (or 18K km for driving to now). Kind of wish I still has the external fuel leak.


Canadian owners need to stick with this..... and I am serious - if this goes nowhere DOT gets a mint E55 gratis.

mobhouse 01-19-2015 02:44 PM

Just dropped off my car today! Let's see what happens

bbearden 01-19-2015 03:08 PM

Dealer is covering the replacement of the fuel pump assembly. They mentioned the tank was not the issue on my car, though the smell seemed to come more so from the exterior of the car. Will advise once it is fixed if it solves the issue...

Brabus K8 01-20-2015 11:46 AM


Originally Posted by mobhouse (Post 6300540)
Just dropped off my car today! Let's see what happens

Hey Mob can you let me know which Mercedes dealership as I live here in Houston and would like to do the same. Thanks.

ThroughTheEsses 01-20-2015 01:00 PM

Hmmm mb Chandler just told me that they aren't currently covering AMG vehicles. He cited some bulletin that he read me over the phone.

I dont' see anything in the posted info so far that does (or does not) cover AMG models.

mobhouse 01-20-2015 01:07 PM


Originally Posted by Brabus K8 (Post 6301677)
Hey Mob can you let me know which Mercedes dealership as I live here in Houston and would like to do the same. Thanks.

Mercedes benz of North Houston. Car should be done by tomorrow

berti_00 01-20-2015 02:11 PM

mines been at the dealer for a week now. Waiting for the parts to replace since all the parts they have are for the none AMG's

Brabus K8 01-20-2015 02:18 PM


Originally Posted by mobhouse (Post 6301766)
Mercedes benz of North Houston. Car should be done by tomorrow

Ok thank you I am going to head over there myself. Anyone in particular i should speak with, and do you know if they are giving a refund for previous work? Thanks again

Rocman8 01-20-2015 03:42 PM


Originally Posted by ThroughTheEsses (Post 6301756)
Hmmm mb Chandler just told me that they aren't currently covering AMG vehicles. He cited some bulletin that he read me over the phone.

I dont' see anything in the posted info so far that does (or does not) cover AMG models.

Call them back and ask them to pull your VMI. It WILL be in there as covered by the warranty extension. The document that says amg does not apply at this time is only an instructional document which does not mean those are the only models covered.

tolentino71 01-20-2015 07:08 PM

Scheduled to drop off my vehicle here at South Bay Mercedes in Torrance! They are definitely aware of the situation and have received information regarding the extended warranty. And.....some sort of recall regarding a wire needing to be replaced for the airbags.
Definitely happy!!!

E55Greasemonkey 01-20-2015 07:26 PM

MBUSA has now updated the work instructions/procedure for the AMG vehicles. If your VMI says "Fuel Tank" (which I suspect most E55's will) they will replace your tank, fuel filter, fuel pump, and associated gaskets. A pre-assembled "complete" tank is not yet available so the parts are to be ordered separately (as is customarily done) and the tank assembled at the dealer. This is great news as everything will be replaced at the same time with new parts, avoiding repeat visits to the dealer as a couple of you have already experienced. Do it right, do it once, everything new.

mobhouse 01-20-2015 09:47 PM


Originally Posted by Brabus K8 (Post 6301848)
Ok thank you I am going to head over there myself. Anyone in particular i should speak with, and do you know if they are giving a refund for previous work? Thanks again

Steven Davis is who takes care of all our family work. Mine was finished in a day. I'm going to pick it up tomorrow. They changed everything, but my tank.

Rocman8 01-20-2015 10:17 PM


Originally Posted by mobhouse (Post 6302426)
Steven Davis is who takes care of all our family work. Mine was finished in a day. I'm going to pick it up tomorrow. They changed everything, but my tank.

not sure what part numbers you all are getting installed because the amg pumps and filter now have new part numbers since the warranty extension and the filter assembly isn't even available until april now. maybe some dealers are using up old stock?

zarevron 01-20-2015 11:30 PM


Originally Posted by Rocman8 (Post 6302466)
not sure what part numbers you all are getting installed because the amg pumps and filter now have new part numbers since the warranty extension and the filter assembly isn't even available until april now. maybe some dealers are using up old stock?


This is an excellent point - the same old parts going in is going to lead to the same old problems happening again - in essence waiting a bit is not a bad idea to make sure that non-defective parts are not going in _ and I'm guessing that will be a pre-assembled full tank assembly as with the regular E-Class.

Meanwhile in Canada this is our fix...
http://www.rasmus.ca/e55/coffee.jpg

Max.H 01-21-2015 01:06 AM


Originally Posted by c55asleep? (Post 6299631)
If you fill your tank to full and it seeps out it must be thru the housing itself or the o-ring or where ever else they leak from tank etc.... I personally saw one leaking but I can't recall where excatly it was by. I think I changed the o-ring. I really don't think a leak has anything to do with what the pump is delivering. Of course there are other factors when it comes to this, but from it leaking I doubt it. The leak isn't thru the deliver line to the engine? Or the pump itself?

I guess you can picture as if your fuel tank had a crack in it and it was leaking. That should have no affect on what the pump is delivering. Again, if the pump is starving for fuel then yes there will be a lean condition. I'm sure there are many different scenerios to this fuel issue and there is plenty of room for many different problems.


Ohh, Maybe we are talking about 2 different things. I apologize, I was referring to the fuel filter or pump assembly leaking fuel, squirting out and puddling….

I think you are referring to an actual crack in the tank and leaking on the floor? If so I can see what you mean.

I know the fuel filters next to the hose can leak so thats why I was asking if it can cause lean condition in the motor.


HULK, How bad does it have to leak to cause lean? Was your buddies a really bad leak like pooling and reaching of gas every time he drives the car. Or what was his symptoms? Any leak is bad. But, Do you have anymore data on this occurrence?

This is really good to see people getting there cars fixed and MBUSA finally stepping up! GREG MB is the man!! He should be made an honorary member of the year.

GregMB 01-21-2015 07:12 AM


Originally Posted by E55Greasemonkey (Post 6302238)
MBUSA has now updated the work instructions/procedure for the AMG vehicles. If your VMI says "Fuel Tank" (which I suspect most E55's will) they will replace your tank, fuel filter, fuel pump, and associated gaskets. A pre-assembled "complete" tank is not yet available so the parts are to be ordered separately (as is customarily done) and the tank assembled at the dealer. This is great news as everything will be replaced at the same time with new parts, avoiding repeat visits to the dealer as a couple of you have already experienced. Do it right, do it once, everything new.


E55GM,

If there is any way for you to get a copy of the part numbers for this "compete tank assembly" it would be awesome to have. I could update my original parts list which had the original part numbers and all superceded part numbers that MBZ has used from 2003-present.

Anyone else who gets this work done now, please post up the part numbers listed on your receipt for the repair items. This will help everyone insure that this process is being done consistently and correctly for EVERYONE.


:y



-G

novae500 01-21-2015 10:24 AM


Originally Posted by E55Greasemonkey (Post 6302238)
MBUSA has now updated the work instructions/procedure for the AMG vehicles. If your VMI says "Fuel Tank" (which I suspect most E55's will) they will replace your tank, fuel filter, fuel pump, and associated gaskets. A pre-assembled "complete" tank is not yet available so the parts are to be ordered separately (as is customarily done) and the tank assembled at the dealer. This is great news as everything will be replaced at the same time with new parts, avoiding repeat visits to the dealer as a couple of you have already experienced. Do it right, do it once, everything new.

Once again, you are the man!!!!!:y Thanks for the info.

pioneergb 01-21-2015 12:34 PM

tank installation done
 
I was just called my car is ready. It had a new tank installed and both my fuel sender and pump that were both replaced in the last three months were reinstalled. The tank did not come as one complete unit. It was covered by the new extended warranty. It took three weeks as the dealer needed to order the tank and had to wait for it to come in.

berti_00 01-21-2015 04:52 PM

Good news.... Just got the call from the dealer saying that they are replacing everything. Tank, both sending units/filters seals gaskets etc. This is great.

and thanks E55Greasemonkey for checking my vin as well
now i am a happy camper

SilverStrk 01-21-2015 04:56 PM

Has anyone gotten reimbursed for the work if it's already been done? I did mine last moth and would either like the "whole" thing replaced or be reimbursed for what I spent... Please let US know...

Hulk 01-21-2015 04:56 PM

All turning out good, now to get the refunds!

c55asleep? 01-21-2015 05:54 PM


Originally Posted by Max.H (Post 6302640)
Ohh, Maybe we are talking about 2 different things. I apologize, I was referring to the fuel filter or pump assembly leaking fuel, squirting out and puddlingÖ.

I think you are referring to an actual crack in the tank and leaking on the floor? If so I can see what you mean.

I know the fuel filters next to the hose can leak so thats why I was asking if it can cause lean condition in the motor.


HULK, How bad does it have to leak to cause lean? Was your buddies a really bad leak like pooling and reaching of gas every time he drives the car. Or what was his symptoms? Any leak is bad. But, Do you have anymore data on this occurrence?

This is really good to see people getting there cars fixed and MBUSA finally stepping up! GREG MB is the man!! He should be made an honorary member of the year.

Not a problem. When I tried to fix my buddies awhile back it seemed as it was thru the seal. Leaking thru there shouldn't cause any problems with lean issues aside from the smell lol. If the housing for fuel pump is leaking then yes it will cause a lean issue. Pretty sure it will cause it to loose pressure and can make the pump cavitate. I guess your best bet would be check the fuel pressure imho??

xsboost 01-21-2015 07:06 PM

fuel leak
 
Prior to dropping my car off at KNOPF MB dealership on Monday, I went in and spoke to the service writer RICK THE *ICK, gave him my VIN# and it shows on the VMI that the extended warranty till 2018 and my car was covered... We walk back to parts, to make sure all parts to do the Job where in house, and they were.. so I set it up for Monday.

Dropped off car sunday night. Monday 10am they call me and say there is no fuel leak:smash: I told them that is because it is under 3/4 tank any more and it will leak:crazy:..

Did not hear back till today, only after I had left them a message for a update. They call me at 2pm and said car should be done tonight or by thursday morning.

Then 3:45 they call me with a whole lot of BS saying not all the parts have come in and AMG's are not covered:nix: The service writer RICK THE *ICK is a complete @$$HOLE I am going to pick my car tomorrow and wait a few months then try a different MB Dealer as for KNOPF I will NEVER BUY ANOTHER PART OR CAR THERE.

pioneergb 01-21-2015 07:21 PM


Originally Posted by xsboost (Post 6303615)
Prior to dropping my car off at KNOPF MB dealership on Monday, I went in and spoke to the service writer RICK THE *ICK, gave him my VIN# and it shows on the VMI that the extended warranty till 2018 and my car was covered... We walk back to parts, to make sure all parts to do the Job where in house, and they were.. so I set it up for Monday.

Dropped off car sunday night. Monday 10am they call me and say there is no fuel leak:smash: I told them that is because it is under 3/4 tank any more and it will leak:crazy:..

Did not hear back till today, only after I had left them a message for a update. They call me at 2pm and said car should be done tonight or by thursday morning.

Then 3:45 they call me with a whole lot of BS saying not all the parts have come in and AMG's are not covered:nix: The service writer RICK THE *ICK is a complete @$$HOLE I am going to pick my car tomorrow and wait a few months then try a different MB Dealer as for KNOPF I will NEVER BUY ANOTHER PART OR CAR THERE.

you need to drive it in with a full tank of gas...so that it stinks of gas,that is what I did, there were no questions...

MJ50 01-21-2015 07:26 PM


Originally Posted by SilverStrk (Post 6303453)
Has anyone gotten reimbursed for the work if it's already been done? I did mine last moth and would either like the "whole" thing replaced or be reimbursed for what I spent... Please let US know...

i submitted all receipt and waiting for warranty manager's approval...

berti_00 01-21-2015 07:28 PM

Some of these dealers and the advisors are complete idiots... Check with mbusa and make sure your vin is covered. If it is they have no choice but to do it.

xsboost 01-21-2015 07:32 PM

Forgot to mention after the conversation on Monday 10am, they drove it to the gas station and filled it so it was clearly leaking.

I thought i would do them a favor and run car low on fuel.

GregMB 01-21-2015 08:12 PM


Originally Posted by xsboost (Post 6303636)
Forgot to mention after the conversation on Monday 10am, they drove it to the gas station and filled it so it was clearly leaking.

I thought i would do them a favor and run car low on fuel.


You could have just told them to do a smoke test. It's a common troubleshooting technique that competent MB techs should know about and do automatically.

Sounds like the dealership you are using is either incompetent or indifferent. Go somewhere else and save yourself the stress. :y


-G

E55Greasemonkey 01-21-2015 08:46 PM


Originally Posted by GregMB (Post 6302788)
E55GM,

If there is any way for you to get a copy of the part numbers for this "compete tank assembly" it would be awesome to have. I could update my original parts list which had the original part numbers and all superceded part numbers that MBZ has used from 2003-present.

Anyone else who gets this work done now, please post up the part numbers listed on your receipt for the repair items. This will help everyone insure that this process is being done consistently and correctly for EVERYONE.


:y



-G

There is no part number as of yet. I will update you when/if it becomes available.

Rocman8 01-21-2015 09:33 PM

1 Attachment(s)
Here is the latest instruction document now including AMG. Complete assembled tanks not available yet so all parts need to be ordered separate. The fuel filters and pumps have updated part numbers now and are back ordered until April eta.


There is no mention of check engine light. So codes will not be cleared and smoke tests will not be performed.

Garagisti 01-22-2015 12:29 AM

Got my car back today! Man, I missed my car. That C250 loaner car was a pile of crap. If you get the chance, go for anything else over the C250. I dealt with Fletcher Jones Newport Beach, and my service advisor was Randy Stinson, who kicked a$$! They had the car for 17 days, as they were waiting for parts the entire time. On a sad note, another E55 came in a few days ago with the same problem. Apparently, the parts are now on backorder. He says that one might not be fixed until April. I hope he didn't choose a C250 to drive in the meantime.

Now, I just have to figure out how to get the gas smell out of the rear. It smells pretty bad. When I got back to work, I removed the back seat and the seat pad liner. I'm letting the seats air out, and I'm going to try to shampoo the pad tomorrow. Any ideas on that would be appreciated.

r00kie 01-22-2015 12:43 AM

Are current owners suppose to recieve the extended warranty letter or we have to go into the dealer ?

zarevron 01-22-2015 12:46 AM


Originally Posted by Garagisti (Post 6303955)
Now, I just have to figure out how to get the gas smell out of the rear. It smells pretty bad. When I got back to work, I removed the back seat and the seat pad liner. I'm letting the seats air out, and I'm going to try to shampoo the pad tomorrow. Any ideas on that would be appreciated.

Been on this issue for the past month, kind of surprised the pad was not replaced as there is not much too it - wonder what the PN# is I think I'll replace mine.

as for the smells - been reading that Zorbx is great stuff for getting rid of gas - get it at homedepot (USA ONLY!!)

http://www.homedepot.com/p/Zorbx-16-...1130/203184562



I'm also dumped a bag of coffee grounds in the back seat area - and yeah its doing something - smell is masked by coffee :). I also read baking soda works ok too but you have to leave it for a few weeks. Given my ride is parked in the garage until April I have time on my side, and I think the coffee is actually working. Then you eventually vacuum it up.

For the rear cushion - I stripped the leather off and washed the cushion with a hose for like 3 hours applying soap etc and squeezing it out frequently much like you would do CPR on a person - then let it hang dry for 2 weeks or so. It still smells a bit when you get your nose into it - but not nearly as bad as it was.

Rocman8 01-22-2015 12:46 AM


Originally Posted by Garagisti (Post 6303955)

Now, I just have to figure out how to get the gas smell out of the rear. It smells pretty bad. When I got back to work, I removed the back seat and the seat pad liner. I'm letting the seats air out, and I'm going to try to shampoo the pad tomorrow. Any ideas on that would be appreciated.

spray some ozium in there but not too much. that stuff works really well.

Brabus K8 01-22-2015 02:20 AM


Originally Posted by mobhouse (Post 6302426)
Steven Davis is who takes care of all our family work. Mine was finished in a day. I'm going to pick it up tomorrow. They changed everything, but my tank.

Thank you. I will try and get there this week.

ss.dna02 01-22-2015 05:47 AM


Originally Posted by Garagisti (Post 6303955)
Got my car back today! Man, I missed my car. That C250 loaner car was a pile of crap. If you get the chance, go for anything else over the C250. I dealt with Fletcher Jones Newport Beach, and my service advisor was Randy Stinson, who kicked a$$! They had the car for 17 days, as they were waiting for parts the entire time. On a sad note, another E55 came in a few days ago with the same problem. Apparently, the parts are now on backorder. He says that one might not be fixed until April. I hope he didn't choose a C250 to drive in the meantime.

Now, I just have to figure out how to get the gas smell out of the rear. It smells pretty bad. When I got back to work, I removed the back seat and the seat pad liner. I'm letting the seats air out, and I'm going to try to shampoo the pad tomorrow. Any ideas on that would be appreciated.



In this case will that person get a loner until its fixed or are they asked to come back in April for repairs?

forcefed4door 01-22-2015 08:12 PM

I'm glad I was one of the first to get this done. Now no worries of back ordered parts

JC05E55 01-22-2015 08:40 PM


Originally Posted by Rocman8 (Post 6303789)
Here is the latest instruction document now including AMG.

Thanks! I'll bring this to my SA's attention and try one more time to get my refund. Fingers crossed.

bbearden 01-22-2015 08:48 PM


Originally Posted by forcefed4door (Post 6304985)
I'm glad I was one of the first to get this done. Now no worries of back ordered parts

Probably why my car is still at the dealer for almost two weeks with no update yet on the repair....

benznewcomer 01-22-2015 11:46 PM

hey guys does this recall work for mercedes benz canada? what about if the e55 was originally a us vehicle but now being driven in canada? id appreciate any help

zarevron 01-22-2015 11:50 PM


Originally Posted by benznewcomer (Post 6305236)
hey guys does this recall work for mercedes benz canada? what about if the e55 was originally a us vehicle but now being driven in canada? id appreciate any help


Call, Call, Call again and keep on it - I've heard nothing for Canada. I'm in the same boat - US and CAN cars are identical.

benznewcomer 01-23-2015 12:07 AM

but if the vehicle is originally a us vehicle but being driven in canada it should work shouldnt it? should i just drive it across the border and have it fixed?? ( i am 1 hr from border )

zarevron 01-23-2015 07:33 AM


Originally Posted by benznewcomer (Post 6305254)
but if the vehicle is originally a us vehicle but being driven in canada it should work shouldnt it? should i just drive it across the border and have it fixed?? ( i am 1 hr from border )


Well its certainly worth a try if its only an hour.

Hulk 01-23-2015 08:45 AM

If it was bought in the us technically it could work, but MB Canada is not fixing these.

Settlement was between nhtsa and mbusa.

David Na 01-23-2015 04:16 PM

Gaskets not included?
 
1 Attachment(s)
Hello to all senior members and new w211 amg owners like me! I sent my e55 to the dealership earlier this week. Recently, it is running with some error codes of lean on fuel trim and one of evap leak, with a CEL. there are gas drops after refill and smell outside the car. Yesterday, the repair manager sent me an email saying the problem is from the tank gaskets which is not included in the extended warrenty?? And he said the CEL is caused by upstream O2 sensors not the fuel system leak. I personally has not pulled out any code about O2 sensors before and the car had an eurocharge tune. I asked why the tank gaskets are not included by the warrenty and he emailed back with an bulletin on January 9th, which there is a note under "which parts are covered" saying gaskets(MY 08-11 only)(attachment).:smash: I am little confused now about my next move.
Have had the car for 4 months and ready for a coilover conversion.
Also thanks to the people who helped making the warrenty happen!
Thanks:zoom::zoom:

Daarthvader 01-23-2015 05:36 PM

Sorry if pic is upside down ( my phone always does it)

I took off my seat and saw a small pool of fuel by connector would they consider this under the warrenty?

It only sometimes smells like fuel when it's full not all the time

http://i57.tinypic.com/21a0gly.jpg

I sucked out most of it with a turkey baster before I took the pic lol

SilverStrk 01-23-2015 05:53 PM


Originally Posted by Daarthvader (Post 6306060)
Sorry if pic is upside down ( my phone always does it)

I took off my seat and saw a small pool of fuel by connector would they consider this under the warrenty?

It only sometimes smells like fuel when it's full not all the time

http://i57.tinypic.com/21a0gly.jpg

I sucked out most of it with a turkey baster before I took the pic lol

Yes under the new extended warranty.. Take it to a dealership with a FULL tank make sure it smells... Good luck...

jimmysanjuan 01-23-2015 07:27 PM

Mine looked just like that this morning when I took it in. They just called and said it was approved for the warranty repair. In my case, they are replacing the entire fuel tank and senders.

Rocman8 01-23-2015 10:26 PM


Originally Posted by David Na (Post 6305976)
Hello to all senior members and new w211 amg owners like me! I sent my e55 to the dealership earlier this week. Recently, it is running with some error codes of lean on fuel trim and one of evap leak, with a CEL. there are gas drops after refill and smell outside the car. Yesterday, the repair manager sent me an email saying the problem is from the tank gaskets which is not included in the extended warrenty?? And he said the CEL is caused by upstream O2 sensors not the fuel system leak. I personally has not pulled out any code about O2 sensors before and the car had an eurocharge tune. I asked why the tank gaskets are not included by the warrenty and he emailed back with an bulletin on January 9th, which there is a note under "which parts are covered" saying gaskets(MY 08-11 only)(attachment).:smash: I am little confused now about my next move.
Have had the car for 4 months and ready for a coilover conversion.
Also thanks to the people who helped making the warrenty happen!
Thanks:zoom::zoom:

sorry your service center doesn't know what they are talking about. the guided fault tree specifically says remove the fuel tank access openings and see if fuel is smelt or seen to be leaking (from anywhere on the tank). you vmi covers complete tank and components if fuel is leaking. even the document he sent you says
"If during this period
the vehicle experiences a leakage from any of the ďCovered Fuel Tank ComponentsĒ listed above and it is
determined that it is due to a warrantable condition that would have been covered had it occurred during
the original warranty period, this warranty extension will cover the necessary part(s) and labor to repair or
replace the component(s).

its saying ANYTHING on the tank that is leaking that would have been covered under the original factory warranty will justify approval of this new warranty extension. call mbusa or go to another dealer.

AMG E Power 01-23-2015 10:52 PM

1 Attachment(s)
Got mine back and here are part numbers for whatever reason needed. Haven't forgot about u Greg.

Attachment 393132

Rocman8 01-24-2015 12:19 AM


Originally Posted by AMG E Power (Post 6306344)
Got mine back and here are part numbers for whatever reason needed. Haven't forgot about u Greg.

http://i1155.photobucket.com/albums/...psvm76abdr.jpg

these sender units are the now outdated part numbers. unfortuneately dealers have inventory of the old numbers and use them up first before the new numbers.

A211 470 17 94 has been replaced by
A211 470 00 00

A211 470 51 94 has been replaced by
A211 470 64 94 (last i heard backordered till april)

AMG E Power 01-24-2015 12:23 AM

@rocman8 these parts were the parts that dealer ordered they were not in stock.

Rocman8 01-24-2015 12:34 AM


Originally Posted by AMG E Power (Post 6306386)
@rocman8 these parts were the parts that dealer ordered they were not in stock.

sorry. dealers and the local parts depots use up the old numbers first.

novae500 01-25-2015 03:22 PM

Wouldn't be surprised if all available old versions in stock are used up. First in first out inventory.

berti_00 01-25-2015 05:26 PM

they said they had to order my parts so thats why its been almost a month for me

Hulk 01-25-2015 05:51 PM

Hey berti was yours actually leaking or you just had the evap code?

berti_00 01-25-2015 07:37 PM

Just the code but I am getting the full treatment

Hulk 01-25-2015 07:46 PM

Ok that's good to know because the evap is a much easier fix

berti_00 01-25-2015 07:56 PM

Yah new pumps tank gaskets all of it

WANTED!! 01-25-2015 07:58 PM

So I was originally only getting new fuel pumps. My rep called me a couple of days ago and now I'm apparently getting the whole system replaced. ****ing sweet!!!!!!

Hulk 01-25-2015 08:01 PM

That's good news, so now anyone just with an evap code can have the whole fuel system replaced.

berti_00 01-25-2015 08:47 PM

they are doing this so that we dont come back and finish it all in one shot... good way of them to go i think, well at least for us it is

Hulk 01-25-2015 08:48 PM

I agree, they obviously don't want comebacks too soon lol

novae500 01-26-2015 09:29 AM

Got the letter in the mail past week. Based on some of the info on the thread, i may wait til after April when possible new versions of the same parts are available.

bbearden 01-26-2015 10:47 AM


Originally Posted by novae500 (Post 6308384)
Got the letter in the mail past week. Based on some of the info on the thread, i may wait til after April when possible new versions of the same parts are available.

Has a new design for the pump or tank assemblies been developed/manufactured? I still haven't received the letter yet.

VegasHruby 01-26-2015 12:23 PM

So are you guys all getting loaner vehicles? Especially if the car is there for over a month waiting on parts...

bbearden 01-26-2015 12:35 PM


Originally Posted by VegasHruby (Post 6308562)
So are you guys all getting loaner vehicles? Especially if the car is there for over a month waiting on parts...

Yes, had mine for two weeks now. No report as to when the car is going to be ready but would have been nice if MBUSA planned for this repair by bolstering their inventory levels knowing the demand would be high. I think getting a loaner will vary from dealer to dealer or even at the SA level.

berti_00 01-26-2015 03:23 PM

yah i've been driving a ecoBoost GLK350 for almost a month now lol.... its defiantly getting annoying but i've been racking some miles on it

JoeNobody 01-26-2015 04:51 PM

Dealership just called and said mercedes informed them only 2008 models have extended gas tank. They also said my VIN was not in their VMI system.


trying to forward them the extended warranty notice.

berti_00 01-26-2015 05:49 PM

1 Attachment(s)
AMG_E_POWER was by the dealer and snapped a few pictures of my car getting worked on.

http://i631.photobucket.com/albums/u...ps5rrkqte4.jpg

Attachment 392263

MJ50 01-26-2015 06:40 PM

update: dealer says my paperwork is not sufficient for reimbursement and advised me to contact MBUSA direct... :wall:

Daarthvader 01-26-2015 06:44 PM

So just dropped my e55 off at the dealer and they are replacing everything!! But no clue when parts suppose to arrive so looks like I'll be in a loaner for a while

r00kie 01-26-2015 07:32 PM

Taking my car in tomorrow....Will report back.

KnoxE55amg 01-26-2015 08:27 PM


Originally Posted by Daarthvader (Post 6306060)
Sorry if pic is upside down ( my phone always does it)

I took off my seat and saw a small pool of fuel by connector would they consider this under the warrenty?

It only sometimes smells like fuel when it's full not all the time

http://i57.tinypic.com/21a0gly.jpg

I sucked out most of it with a turkey baster before I took the pic lol

Just took mine apart and yep. Mine has way more fuel puddled and area stained a lot worse. Just texted my buddy who works at Mercedes dealer next to me and gonna get parts ordered tommorow.

ss.dna02 01-26-2015 11:27 PM

Anyone in the SF bay area get their work done yet ?

I would like to know what dealers are being helpful and which ones to avoid

Daarthvader 01-26-2015 11:50 PM


Originally Posted by ss.dna02 (Post 6309473)
Anyone in the SF bay area get their work done yet ?

I would like to know what dealers are being helpful and which ones to avoid


I'm not in the sf Bay Area but down here in Rancho cucomonga and they are awesome about it !!

ss.dna02 01-27-2015 02:46 AM


Originally Posted by Daarthvader (Post 6309499)
I'm not in the sf Bay Area but down here in Rancho cucomonga and they are awesome about it !!

I got a buddy down there :zoom:


Did you just showed up and they were cool about it or did you have to take any proof ?

tolentino71 01-27-2015 11:33 AM

Just dropped off my beast at South Bay Mercedes in Torrance, CA. They gave me a C250 loaner. Weak, But I'll take it. :zoom:

Daarthvader 01-27-2015 12:14 PM

Didn't take anything I didn't even make an appointment. I showed up told them the issue and they said ok. They were actually aware of the issue/extended warrenty

JoeNobody 01-27-2015 03:23 PM

Don't bother with Mercedes of SF. My buddy has his car there and they are so confused about what is covered and what is not. He even sent them the Mercedes service bulletin that explicitly shows that if VMI lists "gas tank" for a car, and there is fuel smell, then the dealer is to replace everything under warranty (tank, sender, pump).

Go elsewhere if in SF.

David Na 01-27-2015 06:37 PM

Thank you for the advice sir. I am contacting MBUSA now, hope they will give me an good answer.

David Na 01-27-2015 06:48 PM

Same here
 

Originally Posted by JoeNobody (Post 6308945)
Dealership just called and said mercedes informed them only 2008 models have extended gas tank. They also said my VIN was not in their VMI system.


trying to forward them the extended warranty notice.

My dealer is telling me the same thing that thay are not covering the repair of my failed gaskets by the warrenty because the tank itself is not failed in my car. :nix: Emailed the MBUSA today because the costomer service by phone is not available today because of the storm....

JoeNobody 01-27-2015 11:14 PM


Originally Posted by David Na (Post 6310380)
My dealer is telling me the same thing that thay are not covering the repair of my failed gaskets by the warrenty because the tank itself is not failed in my car. :nix: Emailed the MBUSA today because the costomer service by phone is not available today because of the storm....


Tell them to use their own bulletins.

https://mbworld.org/forums/w211-amg/...ml#post6303789

It has a workflow guide, so even a 3rd grader can understand. Send them that exact pdf, and tell to them refer to their own version given to them by Mercedes.

1. Does VMI list "fuel tank"? -- YES
2. Is there fuel leak/odor? -- YES

PROCEED TO GO, REPLACE ENTIRE TANK/SENDER/PUMP UNDER WARRANTY

It cannot be any more clear than that. It's their own bulletins STRAIGHT FROM MERCEDES THEMSELVES.

Tomorrow I'm calling other nearby dealers, and I'm having my E55 town to the first dealer that can confirm they understand 3rd grade logic.

:wwf::X

David Na 01-27-2015 11:43 PM


Originally Posted by JoeNobody (Post 6310668)
Tell them to use their own bulletins.

https://mbworld.org/forums/w211-amg/...ml#post6303789

It has a workflow guide, so even a 3rd grader can understand. Send them that exact pdf, and tell to them refer to their own version given to them by Mercedes.

1. Does VMI list "fuel tank"? -- YES
2. Is there fuel leak/odor? -- YES

PROCEED TO GO, REPLACE ENTIRE TANK/SENDER/PUMP UNDER WARRANTY

It cannot be any more clear than that. It's their own bulletins STRAIGHT FROM MERCEDES THEMSELVES.

Tomorrow I'm calling other nearby dealers, and I'm having my E55 town to the first dealer that can confirm they understand 3rd grade logic.

:wwf::X


Yep we all think it can't be more clear But guess what, I did show them the the bulletin and they sent back another bulletin quoting part of it saying the tank is repaired by the whole part so failed gaskets won't be covered. Their under-third-grade-logic behavior is mocking and embarrassing themselves so I am waiting for MBUSA to call back.
Good luck!

VegasHruby 01-28-2015 10:16 AM

My car goes in on Friday to get looked at. Shall see what they say.

Last nite I filled up the car to full and it immediately stunk of fuel and now my entire garage stinks like a gas station. I should have waited til the nite before :(

novae500 01-28-2015 12:09 PM


Originally Posted by MJ50 (Post 6309104)
update: dealer says my paperwork is not sufficient for reimbursement and advised me to contact MBUSA direct... :wall:

Sorry to see this happen to you. Let us know what happens. I need to send in my receipts as well for the two times that i had to pay out of pocket.

bnzuovr 01-28-2015 01:33 PM

Is this under any manufacturer recall or is this considered something else? I Called my local MB Dealer and they told me they have not heard of anything related to this issue. Could my Pump have been replaced maybe by previous owner 3 yrs ago on a recall?.

P.S I have called 2 diffrent dealers and neither one has heard or got any type of info or bulletin on this issue and last shows any recalls for the e55 models from 2003 to 2008 have been closed.

berti_00 01-28-2015 03:17 PM

just stopped by my dealer car is almost done.... should be done by today he was just filling my tank up and checking for leaks or anything...
my tank wasnt leaking but i got a new one anyways, new pumps hoses everything even had him re-torque my header bolts lol :D

here is my tank

http://i631.photobucket.com/albums/u...psspikdb4r.jpg

http://i631.photobucket.com/albums/u...psdxgjqqst.jpg

the seal ripped both sides and one side was just developing a leak but hadn't started yet

http://i631.photobucket.com/albums/u...psfzwasypy.jpg


NEW in and fresh

http://i631.photobucket.com/albums/u...psqoa1ha0h.jpg

tolentino71 01-28-2015 04:05 PM

[QUOTE=berti_00;6311373]just stopped by my dealer car is almost done.... should be done by today he was just filling my tank up and checking for leaks or anything...
my tank wasnt leaking but i got a new one anyways, new pumps hoses everything even had him re-torque my header bolts lol :D

Looking good bro! I guess the parts are available. I heard earlier they were back ordered till April.
I was surprised my dealer called me yesterday saying the fix should be done by this Friday. New tank, gaskets, sending units, etc....
:y

berti_00 01-28-2015 04:30 PM

thanks man, well for me it took longer because they send my tech two of the left side sending units and no left so he had to wait to get that too and everything else looks beautiful

bnzuovr 01-28-2015 04:55 PM


Originally Posted by berti_00 (Post 6311463)
thanks man, well for me it took longer because they send my tech two of the left side sending units and no left so he had to wait to get that too and everything else looks beautiful

Hey Berti was your car leaking fuel? Or did you just go in and they replaced all your fuel related issues.

Hulk 01-28-2015 05:29 PM

He just had the evap code

berti_00 01-28-2015 06:09 PM


Originally Posted by bnzuovr (Post 6311503)
Hey Berti was your car leaking fuel? Or did you just go in and they replaced all your fuel related issues.

well my tank was not leaking, but the seals as you can see on the picture were ripped and there was some part of the pumps that were starting to develop a leak so i had some issues yes but now everything is brand new :) top to bottom

E55Vroom 01-28-2015 06:13 PM

anyone from San Francisco Bay area that has done this? Mercedes Pleasanton is being an A-Hole about this. Anyone recommend other dealership that they have contact on?

Hulk 01-28-2015 06:26 PM

Berti you were lucky they did it for you as fuel has to be leaking for them to change everything

berti_00 01-28-2015 06:32 PM


Originally Posted by Hulk (Post 6311594)
Berti you were lucky they did it for you as fuel has to be leaking for them to change everything

yah i am not complaining :D i am happy and plus my buddy there who they just made the lead tech is doing a great job. He does the SLS's SLR's etc

WANTED!! 01-28-2015 07:22 PM


Originally Posted by bbearden (Post 6308455)
Has a new design for the pump or tank assemblies been developed/manufactured? I still haven't received the letter yet.

According to my rep, they did change all the part numbers on the pumps and the tank.

WANTED!! 01-28-2015 07:23 PM


Originally Posted by VegasHruby (Post 6308562)
So are you guys all getting loaner vehicles? Especially if the car is there for over a month waiting on parts...

They put me in a rental going on over three weeks now.

JoeNobody 01-28-2015 09:18 PM


Originally Posted by E55Vroom (Post 6311581)
anyone from San Francisco Bay area that has done this? Mercedes Pleasanton is being an A-Hole about this. Anyone recommend other dealership that they have contact on?

Check Mercedes Oakland. They seemed well informed.

Daarthvader 01-28-2015 10:26 PM

Dealer called me back today after them saying they will fix everything. Well they have every new part accept for 1! The Sending unit which is on back order for a month

amgkidd 01-29-2015 01:25 AM

im from the sf bay area and im going to try contacting sf benz dealership to see what they say about this situation.

w211 e63 2008. - smells like fuel on full tank, smell goes away after 1/4 used.

ss.dna02 01-29-2015 04:24 AM

Im in the South Bay area of SF and im calling dealers tomorrow to hopefully get this done

tbradley70 01-29-2015 10:46 AM


Originally Posted by berti_00 (Post 6311607)
yah i am not complaining :D i am happy and plus my buddy there who they just made the lead tech is doing a great job. He does the SLS's SLR's etc

Which dealer is this? I'm in Tampa so I might just go where you did.

Worth the wait 01-29-2015 11:10 AM

Just dropped her off.
Absolutely no problems:)
Asked the service rep to punch my vin into vmi and she said they would do the whole tank, gaskets and senders. Didn't even look at my car:)

I can't tell you how relieved I am going to be to have this resolved!

Rocking a C300 4matic.

Thanks to those that stuck with this fight!!!!!!!!!

novae500 01-29-2015 12:17 PM

Brian/Worth, which dealer did you drop off at? Are you also asking for the reimbursements of the fuel sending units you did a few years ago? Wonder if the dealers are checking for smell and replace all at once or piece meal it. Getting conflicting replies on this thread from members who are denied, getting only what smells of gas, and some the whole complete tank, units, etc...

AMG E Power 01-29-2015 12:42 PM


Originally Posted by tbradley70 (Post 6312275)
Which dealer is this? I'm in Tampa so I might just go where you did.

yes MB of Tampa. I was the first to get it done there. they will do it.

Worth the wait 01-29-2015 12:43 PM


Originally Posted by novae500 (Post 6312377)
Brian/Worth, which dealer did you drop off at? Are you also asking for the reimbursements of the fuel sending units you did a few years ago? Wonder if the dealers are checking for smell and replace all at once or piece meal it. Getting conflicting replies on this thread from members who are denied, getting only what smells of gas, and some the whole complete tank, units, etc...

We all need to listen to what E55 tech posted.
It I s dependent on what the VMI says about your VIN.

If it pops up "fuel tank" then they replace everything without an inspection.

If it pops up "fuel pump" then an inspection is required.
It seems the vast majority wil say fuel tank. I would imagine the only reason it wouldn't is if the history shows all the work had been completed recently.

I dropped mine at ASC IN Ballston VA.

I have not started the reimbursement process yet. I was going to inquire when I pick it up.

JoeNobody 01-29-2015 04:41 PM

Finally got dealer to approve repairs and I got a loaner vehicle. They estimate repairs will be done in 4-5 days.

Hopefully they're replacing everything.

I imagine all E55's have "fuel tank" listed in VMI, since most of the claims with NHTSA were for E55's.

ss.dna02 01-29-2015 05:16 PM

I talked to Mercedes in San Jose (Stevens creek) and they didn't know anything at all. They just said to bring it and they can see why I have fuel smells.

I then talked to Fletcher Jones in Fremont and the guy didn't know either. He was more helpful and said to bring it next week and hopefully the system shows something.

bbearden 01-29-2015 07:49 PM

FJ from Ontario has ordered everything for my car (pump, sender, tank, etc) and my SA told me this afternoon I am looking at April before the parts show up. :confused: Sounds like a major backorder condition for MBUSA. They put me in a 2015 C250 which is a dog with major turbo lag, but I am enjoying the 30-32 mpg on the highway.:)

Daarthvader 01-29-2015 09:09 PM


Originally Posted by bbearden (Post 6312968)
FJ from Ontario has ordered everything for my car (pump, sender, tank, etc) and my SA told me this afternoon I am looking at April before the parts show up. :confused: Sounds like a major backorder condition for MBUSA. They put me in a 2015 C250 which is a dog with major turbo lag, but I am enjoying the 30-32 mpg on the highway.:)




Our cars are at same dealer my SA chris said same thing I've had loaner for a few days now

bbearden 01-29-2015 09:15 PM


Originally Posted by Daarthvader (Post 6313042)
Our cars are at same dealer my SA chris said same thing I've had loaner for a few days now

Keep me posted if you hear of any improvements in the lead time. Wish they had AMG loaners!

berti_00 01-29-2015 09:22 PM

my car is DONE DONE everything replaced, just gotta go pick it up now :D

Daarthvader 01-29-2015 10:44 PM

He said he's gonna call me tomorrow, but Im gonna guess we will be in loaners for a while

tolentino71 01-30-2015 01:35 AM


Originally Posted by berti_00 (Post 6313051)
my car is DONE DONE everything replaced, just gotta go pick it up now :D

Fantastic news bro! Keep us posted on how everything looks :y

WANTED!! 01-30-2015 05:29 AM


Originally Posted by berti_00 (Post 6313051)
my car is DONE DONE everything replaced, just gotta go pick it up now :D

Congrats!! They just swapped my rental for a loaner. Apparently, a part or two is coming out of Germany and will be a while more.

novae500 01-30-2015 07:10 AM

Can you guys who have the work done post the part #s on the service receipts? Like to get an idea of what #s are used across different dealers that are doing the repairs.

AMG E Power 01-30-2015 10:37 AM


Originally Posted by novae500 (Post 6313314)
Can you guys who have the work done post the part #s on the service receipts? Like to get an idea of what #s are used across different dealers that are doing the repairs.

look back a couple pages. I already did that.

SPatykAMG 01-30-2015 01:43 PM

Has anyone who replaced their own units actually received or been approved for reimbursement?

I read back a few pages but could not find anyone saying they had been reimbursed.

MJ50 01-30-2015 01:48 PM


Originally Posted by SPatykAMG (Post 6313800)
Has anyone who replaced their own units actually received or been approved for reimbursement?

I read back a few pages but could not find anyone saying they had been reimbursed.

nope... dealer told me to contact MBUSA...

SPatykAMG 01-30-2015 01:53 PM


Originally Posted by MJ50 (Post 6313813)
nope... dealer told me to contact MBUSA...

Dealer told me the same thing so I called earlier today and mbusa told me the dealer is wrong and reimbursement is processed through the dealer. I was also advised to speak with the service manager as the writers might not be aware of the process.

My concern is that since I performed the repair I have no documentation showing that the repair was performed because of a fuel leak or odor.

MJ50 01-30-2015 01:59 PM


Originally Posted by SPatykAMG (Post 6313823)
Dealer told me the same thing so I called earlier today and mbusa told me the dealer is wrong and reimbursement is processed through the dealer. I was also advised to speak with the service manager as the writers might not be aware of the process.

My concern is that since I performed the repair I have no documentation showing that the repair was performed because of a fuel leak or odor.

problem with me is i have invoice but dealer says it's not sufficient because there's no proof as payment as i paid in cash...
does that mean i have to get cash back and then charge with my credit card??? :nix:

SPatykAMG 01-30-2015 02:06 PM

Wow that's a load of crap cause the invoice should say payment method cash.

Worth the wait 01-30-2015 02:56 PM

I started a new thread to cover the issue of reimbursment specifically.
Thought it might help clarify to the two issues.

https://mbworld.org/forums/w211-amg/...m-repairs.html

Thanks!

Brian

berti_00 01-31-2015 11:37 AM

Picked my car up.. It's a beast super smooth idle stays spot on before it would move up down a little if that had anything to do with it

VegasHruby 01-31-2015 12:02 PM

My car went in friday. They are replacing fuel sender only at this time. Asked about other parts and said if something else starts leaking after install they will assess.

Not all that happy about not just getting it done in one shot but I will keep updating. Asked and got a glk loaner for the time being.

2000UZJ 02-02-2015 10:07 AM

What's funny is mine smelled of gas for months. I swear on the title of my car when MBUSA settled, my car no longer smells. I've tried to trigger it and top off the tank but nothing.

lol...

Worth the wait 02-02-2015 02:04 PM

^ there is probably still some gas pooling at the sender units.

JoeNobody 02-02-2015 05:18 PM


Originally Posted by 2000UZJ (Post 6316700)
What's funny is mine smelled of gas for months. I swear on the title of my car when MBUSA settled, my car no longer smells. I've tried to trigger it and top off the tank but nothing.

lol...



Fill up tank to the brim, drive up and down some hills, then remove rear seat and check under passenger side fuel tank cover. If there's fuel pooled up, then you are eligible for free repair.

thunderclaps 02-02-2015 10:54 PM

Well, mine is going tomorrow for a "diagnose". Let see what they say about the epoxy fix.

ss.dna02 02-03-2015 02:19 PM

Mine is going in tomorrow too. I was told that they could look at it but that there is nothing on my vehicles VIN for a recall or warranty work.

Im trying to get something resolved with MBUSA right now. Hopefully they can help :zoom:

jcjmw 02-03-2015 02:40 PM

Before I buzz my local dealer, I contacted MBUSA via live chat
(http://mercedes-benz.custhelp.com/app/chat/chat_launch)
and asked them to confirm my car was part of the extended warranty, a letter was forthcoming and my contact info with them. It took less then 4 mins via live chat.

JoeNobody 02-03-2015 03:21 PM

When I first dropped car off at dealer, they called and said nothing was covered for repairs as VMI listed "Fuel tank" and not "fuel components", and therefore they could not repair the leaking sender.

After I showed them their own repair guidelines, they are now saying that only fuel system components are covered, and only the sender would be replaced.

So either VMI information for my car has been changed, or the dealer was/is mistaken.

JoeNobody 02-03-2015 03:44 PM

Just called another dealer, and they confirmed my car lists "fuel tank" for my car.

I can't believe this has been so difficult to get the repairs Mercedes has instructed.

tscales 02-03-2015 07:45 PM

My wagon goes in tomorrow. Already talked to the dealer - I was the second E class, so he knew of it.

I've had both senders and the tank replaced, and it is leaking again.

They say they'll reimburse and fix it and are giving me a loaner.

We'll see.

ss.dna02 02-04-2015 02:40 AM

I know I cant believe its so hard for dealers to get this done!!

In my case, MBUSA said that yes, the fuel tank and components had an extended warranty. They said its not a recall or service bulletin but that if they inspect it and find leaking gas, they will replace. BUT they also said that if they dont find anything, I will have to PAY for the check on my car!

dchl21 02-04-2015 02:54 AM

is this covered for Canadians as well ? anyone knows ? thanks

JoeNobody 02-04-2015 03:10 AM

For anyone who has not brought car in yet. Before going, call service center and have them check VMI for your vin. Find out if it says "TANK" or "FUEL SYSTEM". If it says tank, and there is a fuel leak, then you need new tank/sender/pump. Do not accept anything less.

JoeNobody 02-04-2015 02:47 PM

Just got call back from dealer. They are now resorting to lying, and stated that VMI will list 'tank' for all cars (which is flat out WRONG!). :tyson::X:wall:

If you have an E55, I highly suggest waiting until you get the letter from Mercedes in the mail. By then the dealers should be better informed about what to do, and parts will likely no longer be backordered.


DO NOT ACCEPT A PARTIAL REPAIR. IF CAR IS STILL DRIVEABLE, WAIT UNTIL YOU GET THE WARRANTY LETTER FROM MERCEDES.

Worth the wait 02-04-2015 06:06 PM

Maybe a deep breath is required here.
My dealer, American Service Center in Arlington, VA is one of the busiest MB dealers in the country (top 5 at least), and my car was the very first W211 anyone there had seen with this issue.

At first they were just going to replace just the pumps. I pointed out that given there was leaking, and the VMI said "fuel tank", that everything needed to be swaped out. After some back and forth they finally "agreed". It required me educating the SA about the full nature of the extension and the MBUSA released procedures.

I was FIRM, but POLITE. I got some run around at first (it IS a dealer after all), but in the end the work is being completed.

We have an advantage here that the general public (and apparently MB dealers) don't have...inside information.
So print out the reports, letters and such, ask to see what the VMI says and be prepared to do a little educating. All your repairs will be taken care of.....provided your shiit is leaking...lol.

Now getting that reimbursement may prove more difficult than scaling Mt. Everest:).

Worth the wait 02-04-2015 06:25 PM


Originally Posted by dchl21 (Post 6318998)
is this covered for Canadians as well ? anyone knows ? thanks

Just call a local dealer and ask them to pull the VMI and see if it pops up.

Hulk 02-04-2015 07:40 PM

Canadian cars are not covered

dchl21 02-04-2015 10:24 PM


Originally Posted by Hulk (Post 6319835)
Canadian cars are not covered





nots not right .....

Pbrill 02-04-2015 11:24 PM

Sweet! I usually only notice the fuel smell in the garage right when I fill it up. I'll be taking it in soon then.

das eighty 02-06-2015 11:59 AM

In addition to the fuel smell, I've also had the following occur twice, once on my way home from picking the car up in Chicago, and the other mid-way through a two hour drive. The fuel gauge suddenly goes blank, miles until empty shows 0.0. The first time I had to pull over and restart the car, the second time it came back to life after 10 or so minutes. Fuel sender unit related? Anyone experience this as well?

Val_809 02-06-2015 01:28 PM

Just Dropped Her Off
 
Just dropped off The Beast this morning @ Virginia Beach MB DealerÖ
At first the Serviced guy did not have a clue of what I was talking about.. I told him that my VIN should show that it has some type of Fuel system repair Extended warrantyÖ He continued to act like he didnít have a clue.. I resourced to my phone to pull out the MB letter posted on here.. Than he all off a sudden knew exactly what I was talking about, I didnít even get a chance to show him.
None the less he said if after they diagnose the problem and deem it related to the warranty information that they have, it should be coveredÖ right now Iím still waiting on their call.
Iím crossing my fingers
I will be posting on the status:

Worth the wait 02-06-2015 01:42 PM


Originally Posted by das eighty (Post 6321695)
In addition to the fuel smell, I've also had the following occur twice, once on my way home from picking the car up in Chicago, and the other mid-way through a two hour drive. The fuel gauge suddenly goes blank, miles until empty shows 0.0. The first time I had to pull over and restart the car, the second time it came back to life after 10 or so minutes. Fuel sender unit related? Anyone experience this as well?

My gas gauge had stopped working all together. It registered, but was NEVER right. I am embarrassed to say that I have in fact run out of gas twice in the last year...lol.

Good news is that I picked my car up today and she is running great! Man did I miss it! The gas gauge is back to 100% accurate:).
It appears they even steam cleaned the interior and cleaned all the leather. They didn't say they did, but they are cleaner and has a nice aroma.

THANK YOU MBUSA:)

tolentino71 02-06-2015 06:28 PM


Originally Posted by Worth the wait (Post 6321809)
My gas gauge had stopped working all together. It registered, but was NEVER right. I am embarrassed to say that I have in fact run out of gas twice in the last year...lol.

Good news is that I picked my car up today and she is running great! Man did I miss it! The gas gauge is back to 100% accurate:).
It appears they even steam cleaned the interior and cleaned all the leather. They didn't say they did, but they are cleaner and has a nice aroma.

THANK YOU MBUSA:)

Fantastic news!!! :y

zhmorrow13 02-07-2015 04:29 AM


Originally Posted by Worth the wait (Post 6321809)
My gas gauge had stopped working all together. It registered, but was NEVER right. I am embarrassed to say that I have in fact run out of gas twice in the last year...lol.

Good news is that I picked my car up today and she is running great! Man did I miss it! The gas gauge is back to 100% accurate:).
It appears they even steam cleaned the interior and cleaned all the leather. They didn't say they did, but they are cleaner and has a nice aroma.

THANK YOU MBUSA:)

So I went to my stealer today and asked them about this. as it's been stated here, and I just want to confirm the process with you, I am supposed to make an appointment to have the car diagnosed. Once they see the problem, which they will, they repair the car (my stealer said they would need to order tank). My question is, did your experience compare to what I am describing? How long was the car at the stealer? And did they give you a loaner while it was in there?

GregMB 02-07-2015 07:54 AM


Originally Posted by das eighty (Post 6321695)
In addition to the fuel smell, I've also had the following occur twice, once on my way home from picking the car up in Chicago, and the other mid-way through a two hour drive. The fuel gauge suddenly goes blank, miles until empty shows 0.0. The first time I had to pull over and restart the car, the second time it came back to life after 10 or so minutes. Fuel sender unit related? Anyone experience this as well?


I'll bet the wiring harness is melting under your rear seat and shorting out the sender wire....

How many miles on your car? Have you ever replaced the fuel pump/sender (at the 60,000 mile service?)

Leaking fuel and melting wires = No Bueno! Get that car checked out SOON. :eek:


-G

Worth the wait 02-07-2015 08:59 AM

^ zhmorow

I brought my car in for an oil change (had a coupon for $94 he-he) and mentioned that "I intermitently smell gas". Told the SA to check the VMI for an extended warranty that was just issued by MBUSA for fuel components. I was told I needed to leave the car and given a C class at no charge through Enterprise.
There was some back and forth while the dealer, SA and Tech got on the same page, but everything was replaced as my car came up "fuel tank". You could not smell fuel at the time I dropped it off, but I am sure an inspection showed leaking at the pumps/senders under the rear seat.

It took a week. They had to wait for one of the sender units and the tank.

I honestly think, as more dealers get experience with this warranty, (and see that they are getting credit from MBUSA) that this repair will become very routine.
With over 300,000 potential claims out there, let's hope parts don't go on BO for six months!

ss.dna02 02-07-2015 03:32 PM

I just got a call from the dealer (Fletcher Jones of Fremont) and they could not find any leaks. They said its dry and no signs of anything. So im picking up the car now :(

Hulk 02-07-2015 09:29 PM

Did they charge you a diagnostic fee?

ES EF ED 02-07-2015 11:44 PM

Someone I know with a 2007 e63 with this problem took it to walnut creek mercedes and got charged cause "AMG models are not covered'.

ss.dna02 02-08-2015 04:13 AM


Originally Posted by Hulk (Post 6323268)
Did they charge you a diagnostic fee?

Yes I did. I was told that if they found an issue I wouldnt but since they didnt they had to.

JoeNobody 02-08-2015 02:14 PM


Originally Posted by ss.dna02 (Post 6323006)
I just got a call from the dealer (Fletcher Jones of Fremont) and they could not find any leaks. They said its dry and no signs of anything. So im picking up the car now :(

Did you fill car up to brim, and check for leaks under passenger side tank door (under rear seat)?

ss.dna02 02-09-2015 05:17 AM


Originally Posted by JoeNobody (Post 6323820)
Did you fill car up to brim, and check for leaks under passenger side tank door (under rear seat)?

I didnt check that myself. I was going to but the metal covers have a glue on them and i didnt want to remove them and then have the dealer reject it because someone touched it. But I filled it up to the top before i dropped it off

E55AMGGG04 02-09-2015 11:13 AM

I just got off the phone with MBUSA. They told me that I can call the MB dealer I got the work done in and have them submit the receipt for a refund. I called my dealer and told them about it and a service manager said he's going to look into and give me a phone call. Ill keep you guys posted.

JoeNobody 02-09-2015 02:35 PM

For those that are getting a new tank (which is likely all E55 and E63 models),
Do you have an estimate of when the parts will come in? I've been waiting two weeks now, with no word of when parts will arrive.

Worth the wait 02-09-2015 03:37 PM


Originally Posted by JoeNobody (Post 6324908)
For those that are getting a new tank (which is likely all E55 and E63 models),
Do you have an estimate of when the parts will come in? I've been waiting two weeks now, with no word of when parts will arrive.

They got my parts in two days.

tolentino71 02-09-2015 05:15 PM


Originally Posted by JoeNobody (Post 6324908)
For those that are getting a new tank (which is likely all E55 and E63 models),
Do you have an estimate of when the parts will come in? I've been waiting two weeks now, with no word of when parts will arrive.

Update: 3 weeks for me now. Parts have already been ordered as of early last week. Hang in there everyone.... :y

E55Greasemonkey 02-09-2015 05:42 PM

The E320/500 complete tanks are on "parts hold" meaning MBUSA is currently not shipping any to dealers, with no ETA. Also no ETA on the E/CLS55 complete tank assemblies. Again, I would strongly advise everyone to WAIT until the dealer network is up to speed and the latest and greatest parts are available before bringing your car to the dealer. The 2 complete E320 tanks I did see were factory assembled and LEAK TESTED which is superior to any dealer assembled units. Again, my advice...WAIT until this is all sorted and parts are readily available.

Worth the wait 02-09-2015 06:27 PM


Originally Posted by E55Greasemonkey (Post 6325180)
The E320/500 complete tanks are on "parts hold" meaning MBUSA is currently not shipping any to dealers, with no ETA. Also no ETA on the E/CLS55 complete tank assemblies. Again, I would strongly advise everyone to WAIT until the dealer network is up to speed and the latest and greatest parts are available before bringing your car to the dealer. The 2 complete E320 tanks I did see were factory assembled and LEAK TESTED which is superior to any dealer assembled units. Again, my advice...WAIT until this is all sorted and parts are readily available.

Why don't I pm you before I do ANYTHING to my car????

:)

WANTED!! 02-10-2015 06:54 AM


Originally Posted by JoeNobody (Post 6324908)
For those that are getting a new tank (which is likely all E55 and E63 models),
Do you have an estimate of when the parts will come in? I've been waiting two weeks now, with no word of when parts will arrive.

About 4(ish) weeks now. According to my dealer, the tank is on order from Germany.

GregMB 02-10-2015 08:09 AM


Originally Posted by Worth the wait (Post 6325221)
Why don't I pm you before I do ANYTHING to my car????

:)

Or better yet, rush to the dealer for service the millisecond that they announce a warranty extension and then b!tch endlessly about how they don't have parts or expertise about the repair process.... :rolleyes:


:rolf:


-G

novae500 02-10-2015 10:11 AM

Telling you guys, whatever leftover inventory probably will be used first be it be the old parts. Do you think they will throw away all the units/tanks that are in inventory? Probably not.

AMG E Power 02-10-2015 10:54 AM

question, why is everyone worried about getting new parts ? even If the dealer used "old" parts they had in stock the warranty is 15 years unlimited miles. I waited about 2 weeks got new tank pumps Ect... and evrything is great now ! If I have a problem in the future it will be fixed again.

viren.89 02-10-2015 11:58 AM

Anyone yet try this in Canada? I think I may have another leak -not like that it's a surprise

Worth the wait 02-10-2015 11:59 AM


Originally Posted by AMG E Power (Post 6325902)
question, why is everyone worried about getting new parts ? even If the dealer used "old" parts they had in stock the warranty is 15 years unlimited miles. I waited about 2 weeks got new tank pumps Ect... and evrything is great now ! If I have a problem in the future it will be fixed again.

+1

I am very happy to have it resolved....I've been waiting to long already.

Hulk 02-10-2015 12:17 PM


Originally Posted by viren.89 (Post 6325989)
Anyone yet try this in Canada? I think I may have another leak -not like that it's a surprise

Canada is not part of this extended warranty

Karlson 02-10-2015 02:49 PM


Originally Posted by Worth the wait (Post 6325992)
+1

I am very happy to have it resolved....I've been waiting to long already.

Brian, did you go to Mb of Arlington?

BRABUSCL600 02-10-2015 03:41 PM

hey guys. i just made my appointment to get the tank recall done. When i asked the SA about the pumps and filters, he said he doesn't see anything regarding that and they would need to take a look at that first. Anyone know a way i could get everything done in one shot at their expense?

zarevron 02-10-2015 03:52 PM


Originally Posted by viren.89 (Post 6325989)
Anyone yet try this in Canada? I think I may have another leak -not like that it's a surprise


I can't even get them to call me back.... But if enough pple bug them it might get somewhere...

BRABUSCL600 02-10-2015 04:06 PM

Any NYC owners made an appointment yet? if so whered you go and how did it go?

Worth the wait 02-10-2015 05:25 PM


Originally Posted by Karlson (Post 6326200)
Brian, did you go to Mb of Arlington?

Yup

JoeNobody 02-10-2015 05:31 PM


Originally Posted by ss.dna02 (Post 6324481)
I didnt check that myself. I was going to but the metal covers have a glue on them and i didnt want to remove them and then have the dealer reject it because someone touched it. But I filled it up to the top before i dropped it off

Check yourself. The age of these cars it's almost certain the fuel sender has been replaced at least once, so others will have previously needed access under the metal covers.

Take some pictures of the leaking, then wait until parts supply catches up and maybe then the dealers wil be more inclined to recognize any leaks.

viren.89 02-11-2015 10:22 AM


Originally Posted by zarevron (Post 6326284)
I can't even get them to call me back.... But if enough pple bug them it might get somewhere...

that's some bull***** - it ain't like our cars are impervious to this flaw

but oh no- sometimes it feels like we live in a third world country SMH

Hulk 02-11-2015 11:27 AM

A guy I know in Canada had a fusion and there was some warranty work that ford USA had done but when he went they said unless ford Canada authorizes they can't do it, he went to NY to try and have it done and denied.

r00kie 02-11-2015 11:37 AM

1 Attachment(s)
Took my car in 1.5 weeks ago and they fixed it, but I am still getting the gas smell in cabin. Will be calling dealer up, does anyone see anything out of the ordinary? :nix:

tolentino71 02-11-2015 12:14 PM


Originally Posted by r00kie (Post 6327386)
Took my car in 1.5 weeks ago and they fixed it, but I am still getting the gas smell in cabin. Will be calling dealer up, does anyone see anything out of the ordinary? :nix:

Check your fuel sending units underneath your rear seats for leakage. But yeah, it might be a good idea to bring it back

bbearden 02-11-2015 03:43 PM

I got a call from my dealer (FJ in Ontario, California) and they said to come and pick up the car because there is an indefinite period of time for the delivery of the parts for this fix. I took the car in almost 4 weeks ago and they previously told me the parts had an ETA of April, though now not sure how long they will take because I couldn't get my SA to commit to a date. Trying to look on the bright side in that I won't get new old stock, but still sucks having to wait this long....

E55Greasemonkey 02-11-2015 06:45 PM


Originally Posted by AMG E Power (Post 6325902)
question, why is everyone worried about getting new parts ? even If the dealer used "old" parts they had in stock the warranty is 15 years unlimited miles. I waited about 2 weeks got new tank pumps Ect... and evrything is great now ! If I have a problem in the future it will be fixed again.

That's 15 years starting from the ORIGINAL warranty start date. 2003 models that were delivered in 2002 can have as little as 2 years left on the fuel leak warranty. Add in the now-unknown (months?) parts backorder...and ?? Regardless, Once you have the newer updated tank replaced with new pump and sender(s) I think you will be good for a while.

Hulk 02-11-2015 08:27 PM

Greaser have you seen any new parts coming from Mercedes Germany?
Any differences between the old and new?

E55Greasemonkey 02-11-2015 09:41 PM


Originally Posted by Hulk (Post 6328077)
Greaser have you seen any new parts coming from Mercedes Germany?
Any differences between the old and new?

Nothing for the AMG's yet. We have at least 2 non-amg's parked waiting for the complete tanks going on 2 weeks now. The tanks were updated a few years ago with orange plastic at the top vent valve- the old ones were white plastic. We have not seen any of the replaced tanks come back leaking. I haven't noticed any difference in the senders/pumps, at least not without closely comparing the old/new. Some of the other tech's suspect MBUSA was caught off guard with all the cars coming in for complete tanks in the last few weeks...many cars had already been fixed before this warranty extension, and if you read the bulletin, on the parts listing, it says estimated replacement, 1% :smash:

Hulk 02-11-2015 09:47 PM

Hahaha, they didn't think people would be forming lines at the dealerships

GregMB 02-12-2015 07:32 AM


Originally Posted by Hulk (Post 6328149)
Hahaha, they didn't think people would be forming lines at the dealerships


1% replacements....LOL. :D

Wishful thinking by MBZ. They damn well know this is a much bigger issue than that... But I'm sure they don't want to start stockpiling tons of parts at all the dealers in preparation for what the REAL volume of repairs coming in.


-G

Hulk 02-12-2015 07:52 AM

They might have wanted feedback from the dealers to see how big a problem it was but what's funny is that I bet if you paid they would not have you waiting 4 weeks like some for parts

WANTED!! 02-12-2015 08:45 AM

Great googly moogly!!! I just realized it will be my 5 week anniversary of my car sitting at the dealership for the warranty work this Saturday. I'm not knocking it though. Although I am curious, what's the record so far?

das eighty 02-12-2015 11:26 AM

Mine is sitting at the dealer since Tuesday and they are trying to diagnose it. So far no proof of the fuel smell or leaking. Only last week I smelled fuel again. Crossing my fingers...

AMG E Power 02-12-2015 12:44 PM


Originally Posted by E55Greasemonkey (Post 6327982)
That's 15 years starting from the ORIGINAL warranty start date. 2003 models that were delivered in 2002 can have as little as 2 years left on the fuel leak warranty. Add in the now-unknown (months?) parts backorder...and ?? Regardless, Once you have the newer updated tank replaced with new pump and sender(s) I think you will be good for a while.

Good thing I have an 06 and have had the car for over 3 1/2 years.
I guess others are in different situations. that means the warranty would run out on MY car in 2021 Correct ? I will probably be selling my car with in a year. so for me I could care less if I got the so called Old parts. IF I have problems with it before then I will just get it fixed again:y

JoeNobody 02-12-2015 01:01 PM


Originally Posted by das eighty (Post 6328713)
Mine is sitting at the dealer since Tuesday and they are trying to diagnose it. So far no proof of the fuel smell or leaking. Only last week I smelled fuel again. Crossing my fingers...



You should have checked yourself before bringing in.

With the incredibly long wait time for parts, dealers will do everything they can to deny fixing the problem (or they'll try doing only a partial fix).

Best bet is to just wait. If the car is drivable then just wait.

Max8 02-13-2015 12:05 AM

I've dropped off my e55 3 weeks ago, called yesterday to find out what is going on and they told me that parts will be on april 6th! ....at least they gave me new e350 for that time :)

statepkt 02-15-2015 11:43 AM

Anyone who attempted to fix the fuel sender problem with the JB weld go to the dealer yet? Just wondering how the JB weld on the fuel sender would disqualify you or not from getting the tank and sender replaced

JoeNobody 02-15-2015 08:50 PM


Originally Posted by statepkt (Post 6331829)
Anyone who attempted to fix the fuel sender problem with the JB weld go to the dealer yet? Just wondering how the JB weld on the fuel sender would disqualify you or not from getting the tank and sender replaced

Wait until parts supply catches up, and after dealers are more informed about the repair process. Then I doubt they'll notice or care (it's leaking, after all).

WANTED!! 02-15-2015 11:13 PM


Originally Posted by statepkt (Post 6331829)
Anyone who attempted to fix the fuel sender problem with the JB weld go to the dealer yet? Just wondering how the JB weld on the fuel sender would disqualify you or not from getting the tank and sender replaced

Actually, mine did have JB weld all over them. However, my claim has not been denied.

StarvingArtist 02-16-2015 05:16 AM

I fixed mine with JB weld before I knew it was supposed to be replaced every 60,000. Unfortunately I did such a good job it will never leak again. EVER! Now what.

JoeNobody 02-16-2015 03:54 PM


Originally Posted by StarvingArtist (Post 6332539)
I fixed mine with JB weld before I knew it was supposed to be replaced every 60,000. Unfortunately I did such a good job it will never leak again. EVER! Now what.

Any gaskets or anything else that's leaking? You could replace jb welded sender with a used unit (that eventually will start leaking)

StarvingArtist 02-17-2015 05:05 AM

What I'd like to do is have my indy shop replace it and get reimbursed. The dealer here lost my trust on day 1. I'll let them get used to the routine for the winter, I don't drive it in the salt anyway. When I discovered the leak I raised a little dust with the dealer and MBUSA. I told them it was a design flaw and they will all leak eventually... and they will.
That 1% will be nearer 100% as the plastic ages

djhudson 02-17-2015 01:59 PM

Took my 04 E55 in to the dealer the other day as I've recently started smelling gasoline after filling up. After about an hour the tech reported back that it was the tank. The SA said that I was covered under the extended warranty but admitted he didn't know much about it or what would be replaced as part of the repair. Parts are on back order for months so the car is sitting in my garage for now.

Worth the wait 02-17-2015 02:52 PM


Originally Posted by djhudson (Post 6334114)
Took my 04 E55 in to the dealer the other day as I've recently started smelling gasoline after filling up. After about an hour the tech reported back that it was the tank. The SA said that I was covered under the extended warranty but admitted he didn't know much about it or what would be replaced as part of the repair. Parts are on back order for months so the car is sitting in my garage for now.

Technically, because it is an issue covered by the original new car warranty, you are entitled to a loaner and they will store your car until parts arrive.
Admittedly that is not a course I would take, if you have a spot to store it and have another car to drive.butbit is your right.

Pbrill 02-18-2015 11:15 PM

I just wanted to share my experience with this. I took my 2007 E63 to Mercedes, told them about the fuel smell when I fill it up and they took it in no questions asked. Put me in a new C class at no cost to me and now I am just waiting for the missing parts to come in and they will give it back when its done. So awesome. :y

tolentino71 02-19-2015 08:17 PM

FINALLY! Picking up my beast at South Bay Mercedes tonight. Will keep you all updated on how she looks :y

JoeNobody 02-19-2015 08:39 PM


Originally Posted by tolentino71 (Post 6336805)
FINALLY! Picking up my beast at South Bay Mercedes tonight. Will keep you all updated on how she looks :y

When did you drop off your car? I've been waiting almost four weeks now.

tolentino71 02-19-2015 10:00 PM


Originally Posted by JoeNobody (Post 6336826)
When did you drop off your car? I've been waiting almost four weeks now.

The 27th of January..Just picked it up. They were able to steam clean the carpets, that awful gasoline smell is gone.
Also it seems like it has a little more power.... :zoom:
Hang in there man...

WHTEVO 02-20-2015 10:15 AM

Dropped off my buddies E55 since i am taking care of his car while he is working overseas for this fuel issue. Car has been at our local MB dealership for almost two weeks now. They said corporate wanted them to take pictures of the leak, which is coming from the top of both sending units, and then they would determine if it was covered. I made sure to fill the car up and visually verified that there was a fuel smell present, and that it was in fact leaking fuel from the sending units. Just got a call yesterday afternoon saying they were told the fuel tank is covered, but not the leaking sending units and wanted me to pay almost 2k for them to fix it. I told them i will either call corporate in the morning or they can, because i left the recall and STAR bulletin paperwork in the car which clearly states that the fuel tank, fuel filter/ senders, fuel pump, and gaskets are covered under the extended warranty.

Will update on what they decide. To the others who have had this completed or approved already, did the vehicles VMI report show that this recall applies? I notice on the recall/ bulletin paperwork that it says these certain covered vehicles VMI report will indicate a warranty extension for all the fuel tank components. So does that mean that if the VMI report doesn't show a warranty extension that this vehicle isn't covered although it falls within the covered year and model car, ie. 2003-2009 E-class?

Hulk 02-20-2015 12:56 PM

Taking pics that's bs bro and now trying to **** your friend with the senders not being covered?!
Call corporate in front of them.

JoeNobody 02-20-2015 01:22 PM


Originally Posted by WHTEVO (Post 6337345)
Dropped off my buddies E55 since i am taking care of his car while he is working overseas for this fuel issue. Car has been at our local MB dealership for almost two weeks now. They said corporate wanted them to take pictures of the leak, which is coming from the top of both sending units, and then they would determine if it was covered. I made sure to fill the car up and visually verified that there was a fuel smell present, and that it was in fact leaking fuel from the sending units. Just got a call yesterday afternoon saying they were told the fuel tank is covered, but not the leaking sending units and wanted me to pay almost 2k for them to fix it. I told them i will either call corporate in the morning or they can, because i left the recall and STAR bulletin paperwork in the car which clearly states that the fuel tank, fuel filter/ senders, fuel pump, and gaskets are covered under the extended warranty.

Will update on what they decide. To the others who have had this completed or approved already, did the vehicles VMI report show that this recall applies? I notice on the recall/ bulletin paperwork that it says these certain covered vehicles VMI report will indicate a warranty extension for all the fuel tank components. So does that mean that if the VMI report doesn't show a warranty extension that this vehicle isn't covered although it falls within the covered year and model car, ie. 2003-2009 E-class?


Find the diagnostic instructions posted a few pages back. It has a flow chart explaining how to fix. In your case, if VMI says "tank", and there is a fuel smell/leak, then dealer is to replace everything underwarranty (tank, sender, pump, gaskets). If the dealer is giving you crap, have the car towed to another dealer that does understand the process.

JoeNobody 02-20-2015 02:24 PM


Originally Posted by tolentino71 (Post 6336901)
The 27th of January..Just picked it up. They were able to steam clean the carpets, that awful gasoline smell is gone.
Also it seems like it has a little more power.... :zoom:
Hang in there man...

Mine has been at dealer since Jan 23rd (entire month now). Still no word on when it'll be completed.

novae500 02-20-2015 02:36 PM


Originally Posted by WHTEVO (Post 6337345)
Dropped off my buddies E55 since i am taking care of his car while he is working overseas for this fuel issue. Car has been at our local MB dealership for almost two weeks now. They said corporate wanted them to take pictures of the leak, which is coming from the top of both sending units, and then they would determine if it was covered. I made sure to fill the car up and visually verified that there was a fuel smell present, and that it was in fact leaking fuel from the sending units. Just got a call yesterday afternoon saying they were told the fuel tank is covered, but not the leaking sending units and wanted me to pay almost 2k for them to fix it. I told them i will either call corporate in the morning or they can, because i left the recall and STAR bulletin paperwork in the car which clearly states that the fuel tank, fuel filter/ senders, fuel pump, and gaskets are covered under the extended warranty.

Will update on what they decide. To the others who have had this completed or approved already, did the vehicles VMI report show that this recall applies? I notice on the recall/ bulletin paperwork that it says these certain covered vehicles VMI report will indicate a warranty extension for all the fuel tank components. So does that mean that if the VMI report doesn't show a warranty extension that this vehicle isn't covered although it falls within the covered year and model car, ie. 2003-2009 E-class?

:bs: You/your friend should not have to pay for the fuel units since its leaking. They should be covered. Call corp and let them know. All documents can be found on this thread.

toymr2trd 02-20-2015 07:29 PM

dropped off my E55 at Fletcher in Newport. it's been 3 days and counting :D my SA has been on it. Told me the fuel tank will need to be replaced so I'm assuming that's all the components that go inside the tank.

Also found my SBC pump was out and will be replacing that too. :D No date given on when the tank will arrive but the sender units on the 25th should arrive. I'll have further info on Monday.

WHTEVO 02-21-2015 12:37 AM

Well, a good update. Amazing what a call to corporate headquarters will do. Or maybe the dealership took what i was saying serious and got their head out of their asses. I gave them both print outs when i dropped the car off to hopefully save them some time but i honestly think they were just trying to get some money out of me on top of what they would have gotten for the warranty work. I asked corporate if the dealership had called, and they said they didn't show anything in their computer notes saying they requested anything from them. They did have my info on file though. Either way, got a call today from my service rep basically saying they are replacing the tank, the sending units, etc for free under this warranty extension and have ordered the parts and apologized for misreading the report and thinking only the tank itself was covered. So he kind of slipped up there. He originally said corporate told him they are only covering the tank. The parts should be in roughly middle of next week from what they were told so we will see if they get in that quick cause what it sounds like is all parts are on backorder. In the meantime, we will keep the 2015 C-class loaner until it is all done. Now i just have to get mine to leak so i can get all new parts too :)

WANTED!! 02-21-2015 06:57 AM

I swear, Phil Long pulls that crap at all of their dealerships, not just at their Mercedes Benz dealership. They pulled that EXACT same crap at their Mitsubishi dealership on a warranty claim on my Evo for the P0300 issue before I figured it out and fixed it myself.

Hulk 02-21-2015 09:00 AM

Glad everything worked out and dealerships hate getting called from MBUSA on stupid stuff especially this since it was a settlement

GregMB 02-22-2015 07:36 AM


Originally Posted by WHTEVO (Post 6338294)
Well, a good update. Amazing what a call to corporate headquarters will do....

Please post up the number you used to call corporate.

It will certainly help other guys who start getting the round-around by the dealerships...

-G

WHTEVO 02-22-2015 02:10 PM

Mercedes-Benz Corporate Phone Number: 1-800-367-6372

Hulk 02-22-2015 02:28 PM

It's simple, if you have the evap code and 1 sender is leaking they have to change everything

das eighty 02-23-2015 02:49 PM

Got word this morning that mine is covered and will have everything replaced. It's been 2+ weeks, so possibly another week or more with the loaner. Can't complain at all, just glad it will be sorted for reliability / safety and especially peace of mind.

toymr2trd 02-24-2015 12:59 AM

Got my baby back today. Runs like a dream and I literally feel it a bit different. Call me crazy but I feel it.

Car was dropped off on the 18th of Feb. received it today so the turn around time was awesome considering I've heard some people taking a while to get the car back.

efiftyfizzle 02-24-2015 11:21 AM

Got a call from my Mercedes dealership after filing a claim for paying for this job a couple years ago on my E55. He said his accountant is writing up the check for reimbursement and he'll give me a call when it's ready. Nice move Mercedes!

novae500 02-24-2015 12:55 PM

Good to see some members getting the repair done with quick turnaround. I'm waiting myself on getting reimbursed for the two repairs i had to get done on the E55.

WANTED!! 02-24-2015 09:40 PM

Quick turn around??? I'm on week 7 and counting.

Pbrill 02-25-2015 01:05 PM

Got my beast back today, total time in shop 9 days. The loaner was nice and all but I missed my 63!

VegasHruby 02-25-2015 02:40 PM

I got mine done and went from barely able to make 300 miles on a tank to over 300 miles and 1/4 tank left. Of course this was only when I had to be able to withstand the smell because of a long trip.

das eighty 02-25-2015 04:26 PM


Originally Posted by VegasHruby (Post 6343316)
I got mine done and went from barely able to make 300 miles on a tank to over 300 miles and 1/4 tank left. Of course this was only when I had to be able to withstand the smell because of a long trip.

Lets hope this happens to mine. I was lucky to hit 230 miles to a full tank, in W mode with a light foot. :crazy:

JoeNobody 02-25-2015 10:17 PM


Originally Posted by Pbrill (Post 6343235)
Got my beast back today, total time in shop 9 days. The loaner was nice and all but I missed my 63!

Did they replace the entire tank? Maybe the fuel pump/sender is different in E63 and parts are not as backordered as other models?

WANTED!! 02-28-2015 07:04 AM

Well, I'm about to cross into the 8 week territory of waiting for my car to be done. Still waiting on a fuel pump to arrive. Everything else is done.

BRABUSCL600 02-28-2015 09:41 AM

When I called and spoke to a service advisor, he said the tank is what's covered in the recall. The pumps /filters need to be accessed. Is there anything I can do to get them to cover those as well?

Hulk 02-28-2015 10:26 AM

If they are leaking they change everything. Do you have the evap code?

BRABUSCL600 02-28-2015 10:29 AM


Originally Posted by Hulk (Post 6347025)
If they are leaking they change everything. Do you have the evap code?

In all honesty, I don't have a code and I only get a faint smell of fuel when I fill up.... So let me rephrase the question.... What can I do to make sure they change everything even without a code and only a faint smell. Lol

Hulk 02-28-2015 10:53 AM

Did you open the hatches under the back seat to see if they are leaking?

JoeNobody 02-28-2015 03:06 PM


Originally Posted by WANTED!! (Post 6346886)
Well, I'm about to cross into the 8 week territory of waiting for my car to be done. Still waiting on a fuel pump to arrive. Everything else is done.

They got a new tank installed? Mine is waiting on a tank.

WANTED!! 02-28-2015 03:30 PM


Originally Posted by JoeNobody (Post 6347321)
They got a new tank installed? Mine is waiting on a tank.


Yes sir!!!!!! Seen it myself. Amusingly, they ordered the non-AMG one the first time and it just so happened that another e-class showed up for the exact same work. Or at least that's the story I got from them. Either way, it's tucked away in the garage waiting on that pump assembly.

Pbrill 03-02-2015 12:29 AM

Yea the tank, pumps and all other components. I do know the AMG parts are a little different, my advisor said for mine they come in pieces, not all at once.

Originally Posted by JoeNobody (Post 6343826)
Did they replace the entire tank? Maybe the fuel pump/sender is different in E63 and parts are not as backordered as other models?


forcefed4door 03-04-2015 09:14 AM

I'm so glad my dealership took my car before the recall even hit there system. Took them 5 business days for my repair:). Don't know how I would handle not having the car for 2+ weeks

Hsg08 03-04-2015 06:15 PM


Originally Posted by toymr2trd (Post 6341495)
Got my baby back today. Runs like a dream and I literally feel it a bit different. Call me crazy but I feel it.

Car was dropped off on the 18th of Feb. received it today so the turn around time was awesome considering I've heard some people taking a while to get the car back.

So pretty much 2-3 weeks time frame? They took my E350 in last week and my E55 is next as soon as i get the other one back.

DGSU4EA70 03-05-2015 04:36 PM

Will call my local dealer soon to schedule this! Awesome news...... A BIG thanks to the O.P. for taking the time to thread this and HELP us out.... :)

JoeNobody 03-05-2015 04:59 PM


Originally Posted by DGSU4EA70 (Post 6354025)
Will call my local dealer soon to schedule this! Awesome news...... A BIG thanks to the O.P. for taking the time to thread this and HELP us out.... :)

Have the dealer order the parts before you bring the car in, or wait until the backlog of parts has caught up. Otherwise be prepared to fight fight fight the dealer, as many are either denying the repairs, or they'll do a partial repairs (ie: just the fuel sender when you should get new tank/sender/pump).

Hulk 03-05-2015 05:05 PM

^^^
I ordered mine and waiting until they come in before dropping off the car. No sense having your car parked at the dealership waiting for parts

DGSU4EA70 03-05-2015 05:21 PM


Originally Posted by Hulk (Post 6354067)
^^^
I ordered mine and waiting until they come in before dropping off the car. No sense having your car parked at the dealership waiting for parts


Wouldn't mind not putting more miles on mine and tearing up one of there fast little C cars! :y

DGSU4EA70 03-05-2015 05:22 PM


Originally Posted by JoeNobody (Post 6354057)
Have the dealer order the parts before you bring the car in, or wait until the backlog of parts has caught up. Otherwise be prepared to fight fight fight the dealer, as many are either denying the repairs, or they'll do a partial repairs (ie: just the fuel sender when you should get new tank/sender/pump).


Noted and Thanks for the tip! :y

Hulk 03-05-2015 05:27 PM

You always hear stories of cars at dealerships being taken for joy rides or scratches etc
Not worth it

DGSU4EA70 03-05-2015 05:39 PM


Originally Posted by Hulk (Post 6354092)
You always hear stories of cars at dealerships being taken for joy rides or scratches etc
Not worth it


My stealership actually does a walkaround prior and after service is completed. Not that it means anything, but your right not worth it!

WANTED!! 03-05-2015 05:47 PM

In just under 48 hours, my car will have been at the dealership for 9 weeks.

DGSU4EA70 03-05-2015 05:51 PM


Originally Posted by WANTED!! (Post 6354117)
In just under 48 hours, my car will have been at the dealership for 9 weeks.


HOLY SH$$! :nix:

SilverStrk 03-05-2015 05:57 PM


Originally Posted by WANTED!! (Post 6354117)
In just under 48 hours, my car will have been at the dealership for 9 weeks.

:eek::eek::eek::eek::eek::smash:

WANTED!! 03-05-2015 07:48 PM

Believe me guy, I'm not sure I'm proud to be the current record holder, but I 'm pretty sure I am the record holder. To add insult to injury, if not a bit of humor to the situation, the registration on my loaner expired the beginning of this week too. :rolf:

alihou007 03-06-2015 08:30 AM

Got the wagon back yesterday....Total time at the dealership: 3 weeks. Runs great and I can put her back in the garage. Smell/fume was so bad that I had to open the garage or leave the car outside. All covered by MBZ.

Will report later on gas mileage....Curious to see if I will see a significant improvement.

drjones 03-06-2015 02:38 PM

Fuel Tank Replacement
 
All fuel tank components replaced by MB Fort Lauderdale. 3 day turnaround with a loaner. Hadn't put more than 15 gallons in the tank for 4 years. Nice to be finally fixed.

JoeNobody 03-06-2015 05:28 PM

the dealer finally got a new tank in! My car should be completed early next week.

So excited to finally have my car back!!

Hsg08 03-06-2015 10:11 PM

I just got a call from my service advisor and he said that my E350 is ready for pick up tomorrow morning. Wow I was really amazed that my local dealership only took exactly a week to replace my fuel tank, sending unit, and fuel gauge (level sensor). Since my e350 is done, my E55 is next and Im going to drop it off tomorrow for some repair. Hopefully I still get to drive the same loaner car regarding on this new warranty coverage. I kinda enjoy driving this new W205 C300 though hehe.

Hsg08 03-06-2015 10:21 PM


Originally Posted by WANTED!! (Post 6354247)
Believe me guy, I'm not sure I'm proud to be the current record holder, but I 'm pretty sure I am the record holder. To add insult to injury, if not a bit of humor to the situation, the registration on my loaner expired the beginning of this week too. :rolf:

Which dealership did you take your car in? Im guessing that your car needs more replacement parts than average W211s, unless they are taking their sweet time.

WANTED!! 03-07-2015 01:19 AM


Originally Posted by Hsg08 (Post 6355527)
Which dealership did you take your car in? Im guessing that your car needs more replacement parts than average W211s, unless they are taking their sweet time.

They did replace my SBC at the same time. Otherwise, I got the entire fuel tank and pump assembly like most everyone else. Only thing they're having trouble with is the driver's side fuel pump assembly. Everything else has been in.

Happy 9 week anniversary :wall:

Max8 03-07-2015 07:41 PM


Originally Posted by WANTED!! (Post 6354247)
Believe me guy, I'm not sure I'm proud to be the current record holder, but I 'm pretty sure I am the record holder. To add insult to injury, if not a bit of humor to the situation, the registration on my loaner expired the beginning of this week too. :rolf:

I'm close to your record :) , dropped my car at the dealer on january 14th, they told me this week that they are still waiting for one more part which they should have it in may !!!:wall:

m3j0n 03-08-2015 12:30 AM

didn't read all 20 pages. What is the major failure, and if the repair is done at an indy shop, is it covered/reimbursed?

Hulk 03-08-2015 10:09 AM

For the warranty work it must be done at the dealership. If you have had it repaired and paid for it at the Indy then it will be reimbursed but you need receipts

sircl55amg 03-08-2015 09:12 PM


Originally Posted by viren.89 (Post 6327270)
that's some bull***** - it ain't like our cars are impervious to this flaw

but oh no- sometimes it feels like we live in a third world country SMH


i send a message at MB canada....they called me back and said there was no extended warranty for now


here s the link to send a message

http://www.mercedes-benz.ca/content/...nav:contact_us

WANTED!! 03-08-2015 10:14 PM


Originally Posted by Max8 (Post 6356358)
I'm close to your record :) , dropped my car at the dealer on january 14th, they told me this week that they are still waiting for one more part which they should have it in may !!!:wall:

Yeah, I'm really hoping mine doesn't take that long.

kponti 03-10-2015 04:52 PM

Just got the call, tank and all components to be replaced! Parts arrive Friday

JoeNobody 03-10-2015 05:42 PM

Dealer finally has my car fixed!!!!

6 1/2 weeks to do the repairs. Sadly they used older parts (and not the latest designs), but I'm just happy to finally have the fuel leaks and stink fixed.

To anyone else who needs the fix, I suggest waiting until June or later, as by then maybe all the old parts will be gone and you'll get the latest revision parts.

WANTED!! 03-10-2015 05:57 PM

Just got the car back today!!! 9 weeks 3 days total and current record holder until Max8 beats it.

SilverStrk 03-10-2015 06:08 PM


Originally Posted by WANTED!! (Post 6359784)
Just got the car back today!!! 9 weeks 3 days total and current record holder until Max8 beats it.

This calls for a beer or 2 or more..:y

WANTED!! 03-10-2015 07:43 PM

I drink more than that for breakfast, but I am way ahead of you on that:cheers:

bbspoolside 03-13-2015 11:09 AM

Dropped my e55 off at mb south Orlando yesterday and they said it would be completed today but they will be charging me 2 hrs labour because I have my rear cats deleted and the exhaust is welded together so they have to drop the whole exhaust system. Seems a lot of labour to charge when they have to drop the rear section to change the tank.i suppose it takes 2 hrs to remove a few more bolts

das eighty 03-13-2015 11:35 AM


Originally Posted by WANTED!! (Post 6359784)
Just got the car back today!!! 9 weeks 3 days total and current record holder until Max8 beats it.

Today marks 8 weeks and 3 days for me. Į\_(ツ)_/Į

bbspoolside 03-13-2015 12:03 PM

just got a call to say that the wrong pump has been supplied and the car wont be ready until Monday

tolentino71 03-13-2015 12:41 PM


Originally Posted by bbspoolside (Post 6363088)
Dropped my e55 off at mb south Orlando yesterday and they said it would be completed today but they will be charging me 2 hrs labour because I have my rear cats deleted and the exhaust is welded together so they have to drop the whole exhaust system. Seems a lot of labour to charge when they have to drop the rear section to change the tank.i suppose it takes 2 hrs to remove a few more bolts

That's some BS. I had my exhaust welded where I had the secondary cats deleted. My dealer did not charge me....

Max8 03-14-2015 10:48 AM


Originally Posted by bbspoolside (Post 6363088)
Dropped my e55 off at mb south Orlando yesterday and they said it would be completed today but they will be charging me 2 hrs labour because I have my rear cats deleted and the exhaust is welded together so they have to drop the whole exhaust system. Seems a lot of labour to charge when they have to drop the rear section to change the tank.i suppose it takes 2 hrs to remove a few more bolts

They told me exactly same thing. I asked him how much it will be as i don't want to be surprised later with the bill, he said around $250.

WHTEVO 03-17-2015 10:37 AM

Well, picked up my buddies car from the dealer yesterday. Got a new tank, and everything that goes in or on it pretty much. Took about five weeks since they were waiting on some parts from Germany i guess but at least it got done, for free.

black06c230 03-21-2015 06:37 PM


Originally Posted by BRABUSCL600 (Post 6347029)
In all honesty, I don't have a code and I only get a faint smell of fuel when I fill up.... So let me rephrase the question.... What can I do to make sure they change everything even without a code and only a faint smell. Lol

Any advise on this? For the 3 years I have owned mine I never filled up hoping to avoid this issue until there was a resolution. Now if I can't just get it done I will have to start filling up and get this issue to start.

AMG X 03-22-2015 11:19 PM

^^ Last time I filled mine completely, it started to reek of gas (horrible). Like you, I have always avoided going full tank, usually 3/4. I've become an expert of knowing when to stop at any level hahaha. Except back in Dec & Jan when gas prices dipped

Honestly, keep it full as much as you can & I'm sure it will start going bad (i.e. crack) in no time:rolf:

zhmorrow13 03-24-2015 12:28 PM

Would anybody recommend me filling the tank completely before I bring it in? I just want to make sure they don't try to feed me some bs. My car reeks if you fill it....

JoeNobody 03-24-2015 12:58 PM

Yes fill it to the brim, drive up and down some hills, then pull the rear seat and check under the passenger access door. Take a few pictures of the leaking sender, so you can show them photos if they give you hell.

Make sure they replace tank, sender, and fuel pump.

Although I would wait to bring it in. Wait until parts supply has caught up, otherwise if they have to wait on parts they will try their hardest to deny. Plus after parts supply catches up, you'll get the latest and greatest design (and not old inferior design like I got)

JoeNobody 03-24-2015 01:00 PM

Who is still waiting on parts? It took 6.5 weeks for them to fix my E55, but I brought it in at the start of parts supply becoming back ordered.

zhmorrow13 03-24-2015 01:01 PM

I wonder if one they confirm that all this needs to be replaced, and they say X weeks for shipping, if I can pick up the car and drive it while I wait...unless they wanna give me a a loaner haha

JoeNobody 03-24-2015 01:22 PM

Read the thread. If VMI says "tank" (which if you have an E55 then almost certainly will), then everything needs replacing. Dealer may give a loaner, but if parts are back ordered then you will have to fight fight fight to get anything. I had to tow my car to a different dealer after the first refused to do anything except replace the sender (and I had to fight for just that),

edgarO 03-28-2015 08:58 PM

So check engine light came on while waiting in the drive thru. When I got home from work, put my scanner on and pulled a p0456 out of it. I have been filling my tank and get no fuel smell in the cabin. do i qualify with just a code? Read through the whole thread and don't know the answer.

zarevron 03-28-2015 09:42 PM


Originally Posted by edgarO (Post 6380456)
So check engine light came on while waiting in the drive thru. When I got home from work, put my scanner on and pulled a p0456 out of it. I have been filling my tank and get no fuel smell in the cabin. do i qualify with just a code? Read through the whole thread and don't know the answer.


It part of it - whatever you do - DO NOT clear the code before taking it to the dealer.

GregMB 03-29-2015 07:10 AM


Originally Posted by edgarO (Post 6380456)
So check engine light came on while waiting in the drive thru. When I got home from work, put my scanner on and pulled a p0456 out of it. I have been filling my tank and get no fuel smell in the cabin. do i qualify with just a code? Read through the whole thread and don't know the answer.

If I recall, that decodes to "small evap leak". If you aren't smelling fuel it might just be a bad gas cap. Check that first.

You aren't getting free parts from MBZ without an obvious fuel smell.


-G

edgarO 03-29-2015 07:28 AM


Originally Posted by zarevron (Post 6380486)
It part of it - whatever you do - DO NOT clear the code before taking it to the dealer.

oh too late. i erased it to see if it would come back

edgarO 03-29-2015 07:30 AM


Originally Posted by GregMB (Post 6380688)
If I recall, that decodes to "small evap leak". If you aren't smelling fuel it might just be a bad gas cap. Check that first.

You aren't getting free parts from MBZ without an obvious fuel smell.


-G

I checked the cap and it looks good. Also pulled up the rear seat and checked the fuel pumps and no visible signs of leaking. just a very faint gas smell that I could breathe in.

Hulk 03-29-2015 10:52 AM

P0444 is usually evap code from the gas tank or pumps because there is loss of pressure. I got that code with blinking gas light and then fuel smell followed a few days later

edgarO 03-29-2015 01:00 PM

ok so far so good. topped off this morning and no smell. check engine has not come back. Might not be enough cycles to set it off yet though. Thanks for your help.

Djguilty 03-29-2015 04:54 PM

Anyone have this issue and gone to a MB dealer in the NY/ Long Island Area?
I'm curious if they are willing to fix it with no BS blow back.

I Just got my 04 E55 yesterday, filled her up, and there it is.
stinks like gas.

On that note, can anyone recommend a good indy shop in the NY area?
Ideally I would like someone who knows and deals with AMG's often.

Thanks Fellas!

GregMB 03-30-2015 07:29 AM


Originally Posted by Djguilty (Post 6381130)
Anyone have this issue and gone to a MB dealer in the NY/ Long Island Area?
I'm curious if they are willing to fix it with no BS blow back.

I Just got my 04 E55 yesterday, filled her up, and there it is.
stinks like gas.

On that note, can anyone recommend a good indy shop in the NY area?
Ideally I would like someone who knows and deals with AMG's often.

Thanks Fellas!

If your asking for the fuel leak repair, just to go a dealer. That way MBZ has less chance of rejecting an "Indy" diagnosis and screwing you on the repair.

Make sure the the SA writes the words "fuel smell" on the repair order... VERY IMPORTANT FOR REIMBURSEMENT.


-G

DGSU4EA70 03-30-2015 06:28 PM

Just got my BEAST back, and it only took 5 days. Im also due a refund for the hour they took to diagnose it. :y

JoeNobody 03-30-2015 07:29 PM


Originally Posted by DGSU4EA70 (Post 6382437)
Just got my BEAST back, and it only took 5 days. Im also due a refund for the hour they took to diagnose it. :y

What model? E55? What part numbers did they put in? It'll list the parts on the repair invoice.

DGSU4EA70 03-30-2015 07:35 PM


Originally Posted by JoeNobody (Post 6382522)
What model? E55? What part numbers did they put in? It'll list the parts on the repair invoice.


Yes 55. Ill have to get back to you when I check invoice at home, but I was told (by service writer) everything that involves the tank which means the tank, sending units, filters and the hole 9. Standby for clarification!

DGSU4EA70 03-31-2015 12:36 PM

1 Attachment(s)

Originally Posted by JoeNobody (Post 6382522)
What model? E55? What part numbers did they put in? It'll list the parts on the repair invoice.


See pic attached, hope this helps!

2000UZJ 03-31-2015 03:08 PM

I filled mine up to the brim this morning. Pulled into the service area and told the guy to leave it running. The gas smell filled up the ENTIRE service area. My SA came out and said he is ordering a new tank/senders now.

When I walked back out the valet was standing next to my car with two fire extinguishers staring at it :rolf:

Denroll 04-02-2015 12:35 PM

Nobody has experienced the "your modifications caused this, so we will not cover it" BS?

Hulk 04-02-2015 12:41 PM

They can not say that. In the settlement nothing mentions mods so they can't try it now.

KrazyKorean 04-06-2015 06:14 PM

Called my local dealer 2-3 weeks ago and they knew about the gas tank issue so he ordered a gas tank without me even going in. Called me this morning saying they had it in and I dropped off the car this afternoon and gave me a brand new GLK loaner no questions asked.

KrazyKorean 04-06-2015 06:18 PM


Originally Posted by zhmorrow13 (Post 6375531)
Would anybody recommend me filling the tank completely before I bring it in? I just want to make sure they don't try to feed me some bs. My car reeks if you fill it....

Umm I wouldn't, when they pull the seat you can tell gas has been sitting there and why it smells inside the car. When I called my local dealer I even asked should I fill it up so you guys can smell it and they said no try to keep it low as possible. Which I did and I brought the car in today and left with a loaner with no issues.

benz2nr 04-06-2015 10:10 PM


Originally Posted by KrazyKorean (Post 6390673)
Umm I wouldn't, when they pull the seat you can tell gas has been sitting there and why it smells inside the car. When I called my local dealer I even asked should I fill it up so you guys can smell it and they said no try to keep it low as possible. Which I did and I brought the car in today and left with a loaner with no issues.

Called Seattle mercedes a month ago about the gas tank warnty they ordered a new tank told me to bring it in empty they replaced it no questions asked took a day to replace. Car runs stronger and the gas gauge works now. Very happy with the dealership

E55AMGeezy 04-07-2015 01:00 AM

Just bought my 04 (FL car) and drove it back to MI- no issues. Found it leakng fuel in the garage the next morning!

Local dealer had it for 3 days only to say "it's too old, we can't cover it". :crazy::nix:

2nd dealer said they were aware of the warranty extension and ordered a tank no questions asked. The dealers have had the car longer than I have!!

At least MB stepped up to the plate on this one...

johnny_b 04-07-2015 10:03 PM

I took mine in on 2/26/15 service advisor said it would take 4 weeks for parts to arrive from Germany, well 4 weeks later I called for an update now parts are on backorder anybody else having this problem? Why cant they get the parts from another dealer as people later then me are getting theres fixed?

2000UZJ 04-08-2015 08:45 AM


Originally Posted by johnny_b (Post 6392155)
I took mine in on 2/26/15 service advisor said it would take 4 weeks for parts to arrive from Germany, well 4 weeks later I called for an update now parts are on backorder anybody else having this problem? Why cant they get the parts from another dealer as people later then me are getting theres fixed?

Mine is on order as of last Tuesday (31st). I'm hoping mine gets in soon. I pretty tired of getting fumed out. I can't go past 1/2 tank now.

das eighty 04-08-2015 11:42 AM


Originally Posted by johnny_b (Post 6392155)
I took mine in on 2/26/15 service advisor said it would take 4 weeks for parts to arrive from Germany, well 4 weeks later I called for an update now parts are on backorder anybody else having this problem? Why cant they get the parts from another dealer as people later then me are getting theres fixed?

I dropped mine off on 2/10/15. Two days shy of eight weeks now. As of this morning, still no ETA on fuel tank build. I'm assuming they are revising their design, hence the delay?

I'm grateful for the loaner though and skipped a winters worth of abuse!

2000UZJ 04-08-2015 02:06 PM

I want to say I am the only one that pulled in with gas fumes and left in the same car. Seems like everybody got a loaner...with the temps rising the tank is getting fumier (new word...)

johnny_b 04-08-2015 03:14 PM


Originally Posted by das eighty (Post 6392709)
I dropped mine off on 2/10/15. Two days shy of eight weeks now. As of this morning, still no ETA on fuel tank build. I'm assuming they are revising their design, hence the delay?

I'm grateful for the loaner though and skipped a winters worth of abuse!




Ok makes me feel better I thought I was the only one getting the run around

Mathmik 04-08-2015 04:45 PM

My CLS63 has been getting the gas smell on and off alot... now I know why???Called my SA at Euro Motorcars in Germantown,MD he was gone for the day but sure I will get a call first thing in the morning. I have pulled both seats up and notice a hairline crack on the driver side sending unit with a hint of fuel sitting on top of the unit (took pics). I notice that the seat cushion really absorb a lot of the fumes! :nix:

KrazyKorean 04-09-2015 04:02 AM


Originally Posted by benz2nr (Post 6390938)
Called Seattle mercedes a month ago about the gas tank warnty they ordered a new tank told me to bring it in empty they replaced it no questions asked took a day to replace. Car runs stronger and the gas gauge works now. Very happy with the dealership


Nice. But curious why would the car run stronger?

Mathmik 04-09-2015 11:57 AM

Maybe the pressure is better.. I'm not sure why he said its running better either. I hope mine runs strong too ;-)

benz2nr 04-10-2015 07:44 PM


Originally Posted by KrazyKorean (Post 6393710)
Nice. But curious why would the car run stronger?

Maybe new fuel pumps fuel filter ? Just runs a lot smother.

liquidsmoke2 04-11-2015 12:17 PM

Last month, I took my car in for a pulley issue and the dealer said that my car was unsafe to drive and that the gas tank would have to be replaced. Three to 4 weeks for parts to come in from Germany. In 2013 I had mentioned gas smell problem to same dealer and they replaced the sending unit seal, this reduced smell in cabin but, not outside car. I reported this in the survey that comes after any service done at dealer, at the time. When I asked if I would be getting a credit for the seal, they had me go through customer service, after 3 calls explaining the logic of the credit and a chat with service manager they will reimburse me for the repair, which was $488. All Good.

It took 4 weeks to get my car back only to now have an airmactic front end issue 5 miles down the road, $3000. UGH!! Any one know if having a car sit for 4 weeks would cause this issue to suddenly appear? They did replace my engine mounts and fix some oil line issues while waiting for gas tank from Germany. Any advice would be appreciated.

2000UZJ 04-14-2015 07:31 PM

Dropped the car off today. Should have it back next week!

KrazyKorean 04-14-2015 08:51 PM


Originally Posted by benz2nr (Post 6395667)
Maybe new fuel pumps fuel filter ? Just runs a lot smother.

Got my car back in only 3 days. Drives the same but so happy I can fill the tank all the way now.

miamiE55 04-15-2015 10:04 AM

Hey guys just wanted to let you know They are fixing my gas tank which has a crack on the top hump. They might swap out the fuel sending units as well but I'm not totally sure if they diagnosed that was a problem also which that might be leaking too but I'm not sure. I made sure to fill up my tank before I went so they can smell the gas

- I went to Mercedes in Coral Gables, located in Miami FL
- Spoke to ALDO
- They gave me a Jetta as a rental which sucks but its fully paid by them
- My car is a 2004
- They are paying for everything

Havoc 04-17-2015 12:29 PM

My Dealership just contacted me stating that my new tank, sending unit, and additional parts are now in. They diagnosed my tank/fuel smell issues months ago in January. It took them 3 months to receive the replacement parts since this issue seems to be in high demand to fix. They didn't keep my car though and in the meantime just told me not to fill it full, just to 3/4 max and it won't leak. That did help for a simple fix and going to drop it off soon when I return stateside.. Free of charge of course!! :y

abhatti55 04-17-2015 03:53 PM

Took mine in 2 days ago. Will need a complete tank. Service advisor called this morning said an estimate of 2-3 weeks for parts to come in from Germany. Gave me a GLK loaner for the time being.

KnoxE55amg 04-17-2015 04:07 PM


Originally Posted by das eighty (Post 6392709)
I dropped mine off on 2/10/15. Two days shy of eight weeks now. As of this morning, still no ETA on fuel tank build. I'm assuming they are revising their design, hence the delay?

I'm grateful for the loaner though and skipped a winters worth of abuse!

I've had an open repair order on mine since Jan. Fuel tank has been here since Feb but no sending units available. Service MGR is friends with my Service MGR so i got a New C300 yesterday to drive. There hoping this will speed up my parts. 5 cars on waiting list here and only 1 has been completed.
My understanding from a buddy who is a tech at MB is they are gonna be building tank as a unit in Germany and shipping whole from now on. No more piecing together at dealer. Thats whats on backorder now.

jcjmw 04-18-2015 10:44 AM

I stopped by my dealer the other day. I was going to hand him the letters and printouts from this thread. The SA said not needed. He punched some things in his computer, made a few calls and told me, since my car is an 05 wagon, he does not know if I need a whole new tank and pump or just pump. I am to bring it in next week for them to take a look at and decide. We will see how it goes.

2000UZJ 04-18-2015 12:01 PM

I picked up my car from RBM Atlanta. New tank, filters, senders, etc. I'm not sure if its just me but the car itself runs A LOT better. It idles smoother, revs quicker, etc. I was going on 92,000 miles on the original pumps. The evap line broke, tank was cracked, and the senders were leaking. It still smells of gas inside due to the residue it left on the seats and rear bench foam seals but it's going away.

I dropped the car off Tuesday at noon and picked it up Friday at 9AM. Quick turnaround and they hooked me up with a badass C300 with the Sport package and "AMG" stuff. I was happy :)

JoeNobody 04-18-2015 12:34 PM


Originally Posted by jcjmw (Post 6403814)
I stopped by my dealer the other day. I was going to hand him the letters and printouts from this thread. The SA said not needed. He punched some things in his computer, made a few calls and told me, since my car is an 05 wagon, he does not know if I need a whole new tank and pump or just pump. I am to bring it in next week for them to take a look at and decide. We will see how it goes.

Bring those printouts back in. Mercedes repair instructions explicitly say, if VMI for your car says 'tank', then you need brand new tank/sender/pump.

jcjmw 04-18-2015 01:45 PM


Originally Posted by JoeNobody (Post 6403887)
Bring those printouts back in. Mercedes repair instructions explicitly say, if VMI for your car says 'tank', then you need brand new tank/sender/pump.

Ah, thanks for the help.

XSTAR 04-18-2015 09:31 PM

Previous owner of my car said he had the fuel sender unit replaced. No way to verify I guess unless from the VIN by MB. I've not had the fuel smell, but assume I should take it in for verification? Didn't read the 22pages so apologies if this has been discussed.

JoeNobody 04-20-2015 04:07 PM


Originally Posted by XSTAR (Post 6404254)
Previous owner of my car said he had the fuel sender unit replaced. No way to verify I guess unless from the VIN by MB. I've not had the fuel smell, but assume I should take it in for verification? Didn't read the 22pages so apologies if this has been discussed.

Fill the tank up to the brim, pull the rear seat up, remove the access door under passenger side, and look for fuel pooling on top of the sender.

If there is no leaks, the dealer will charge you labor just for checking.

TheOtherDodge 04-20-2015 05:50 PM

It has been 5 weeks on mine now. I got a 2015 C300 so I am not complaining.

BBBSS 04-21-2015 05:04 AM

Anyone have a good experience at a Chicago area dealer? I'd like to get a whole new tank and rental and not have to jump through hoops or play games.

ATXw211 04-22-2015 07:53 PM

Looking at 7 weeks.....
 
I took my 2005 E55 into the dealer last Friday and was informed today that they won't be able to get the tank assembly until the middle of June.
I have had a loaner (C300 4Matic) but will get my beast back this week. The C300 is nice and I like some of the tech that I don't have in E55, but I miss the gas pedal the most.

JoeNobody 04-22-2015 07:54 PM


Originally Posted by ATXw211 (Post 6408986)
I took my 2005 E55 into the dealer last Friday and was informed today that they won't be able to get the tank assembly until the middle of June.
I have had a loaner (C300 4Matic) but will get my beast back this week. The C300 is nice and I like some of the tech that I don't have in E55, but I miss the gas pedal the most.


Will you get the car back without a repair, and then wait until the parts come in?

ATXw211 04-22-2015 08:35 PM

JoeNobody...yeah...apparently an order was placed for me and I plan to get my car back this week. Will continue to drive it, I just won't fill it up past 3/4 tank, which is a level that seems to work to avoid the fumigating the cabin.

E55Freak 04-24-2015 03:46 PM

Murray motors in denver knew about the warranty. SA said to bring car in they'll look at it and the parts are on backorder for about 2 months if they deem it under the warranty. she said they have seen a few which aren't covered but most are...

JDMAP1 04-25-2015 10:43 AM

I'm in the DFW area. Just got a call from my SA at Park Place Grapevine that my E55 is done (2 days) with ALL new parts. Luckily they had an extra tank/pump/sending unit available dude to the customer before me couldn't make it in for another couple of weeks. Needless to say it was zero hesitation on MBs part. Although the sister facility (PP Fort Worth) had no clue what I was talking about. Get it done ASAP cuz the gas fume will get annoying after a while.

das eighty 04-29-2015 11:43 AM

Most of you have been fortunate with the quick turn-around times. I just passed the 12 week mark since dropping it off at the dealer. They've been more than accommodating by giving me a '15 C-Class loaner and then upgrading me to a '15 E-Class. They've also kept tabs and mentioned that the case had been escalated to certain departments to expedite the part procurement. Spring is here and I just miss driving it.

E55Freak 04-30-2015 07:36 PM

My car is going to be covered but they have no ETA when the parts are going to be in...

gjunon 05-01-2015 07:15 PM

Just bought the beast a few weeks back and already it has been sitting in the dealership lot for the fuel tank replacement for over two weeks... The dealership has had the beast longer than I have /sigh. Looking like it will take a couple months for the replacement parts after reading this thread.

statepkt 05-08-2015 10:52 PM

Bringing this back. Anyone go into the dealer with the JB Weld on the fuel sender? Just curious how the dealer would react to that. Reject the replacement?

JoeNobody 05-08-2015 10:58 PM


Originally Posted by statepkt (Post 6426975)
Bringing this back. Anyone go into the dealer with the JB Weld on the fuel sender? Just curious how the dealer would react to that. Reject the replacement?

JB Weld is hack fix, because the sender was already leaking.

As long as it's leaking when you bring it in, then it's failing and needs replacing.

But instead, wait until July or so when parts supply has caught up, and you'll face much less resistance getting it fixed.

thunderclaps 05-09-2015 05:37 AM

jb weld
 
Mine were both jb weld and not leaking. The dealer still fixed and replaced everything, even give me a loaner for 2 months.

ss.dna02 05-11-2015 10:07 PM

Anyone in the SF bay area get replacements done?

Im trying to see if the dealers are here have knowledge of this now. I would hate to take my car and have it returned with no work done

xsboost 05-11-2015 10:12 PM

I am not in the area, but I had a live chat with a MB rep on the MB website and gave them my
vin and they sent me a email with the warranty info, 2 days later had my car at dealership and fixed in a week, new tank, new sender, etc.

ss.dna02 05-12-2015 02:43 AM


Originally Posted by xsboost (Post 6429862)
I am not in the area, but I had a live chat with a MB rep on the MB website and gave them my
vin and they sent me a email with the warranty info, 2 days later had my car at dealership and fixed in a week, new tank, new sender, etc.

Im going to try and do that.

moosejaw 05-13-2015 05:31 PM

wow feel everyones pain!

gjunon 05-13-2015 06:55 PM


Originally Posted by ss.dna02 (Post 6429856)
Anyone in the SF bay area get replacements done?

Im trying to see if the dealers are here have knowledge of this now. I would hate to take my car and have it returned with no work done

Mine's sitting in the autobahn motors lot right now getting replaced. It's going to take a while though as parts are back ordered.

xtinct 05-19-2015 11:34 PM

Naples Mercedes Benz has been great, they diagnosed the problem and indicated they would replace the tank, pump, and all related items. Offered a loaner but I didn't want to leave the car. After a month and a half the gas smell got real bad, and started having starting problems as if the pump was failing. Brought it back in and have been in a loaner for the last 8 weeks. They even parked my car in a covered area out of the sun.

das eighty 05-20-2015 09:36 AM

My car had been sitting around the dealer since the 10th of February with no ETA on gas tanks. Received a note on Monday that the tank arrived without warning. Hoping the car is done this week. It's been too long!

furukawa63 05-28-2015 12:59 AM

does this cover a 2007 e 63 AMG.

Hulk 05-28-2015 10:10 AM

Yes 03-09 E class is covered, only in the US however

gjunon 05-29-2015 01:38 PM

Just got a call from Autobahn Motors in San Mateo looks like they "repaired" the leak without the new parts. I am to drive it in the repaired condition until the parts come in. What do you guys think? Did they really fix the gas pooling issue, or should I just not fill it up all the way until the new parts come in?

JoeNobody 05-29-2015 03:14 PM

Ask them what they did.

My buddies E55 recently broke down after getting a new tank, sender, and pump. Car is at the dealer waiting for verdict.

Havoc 05-29-2015 10:55 PM


Originally Posted by gjunon (Post 6448362)
Just got a call from Autobahn Motors in San Mateo looks like they "repaired" the leak without the new parts. I am to drive it in the repaired condition until the parts come in. What do you guys think? Did they really fix the gas pooling issue, or should I just not fill it up all the way until the new parts come in?

I would just not fill up all the way just to be safe.. That's what my dealer told me and they didn't even try to fix it temporarily..

gjunon 05-30-2015 12:11 PM


Originally Posted by Havoc (Post 6448924)
I would just not fill up all the way just to be safe.. That's what my dealer told me and they didn't even try to fix it temporarily..

Alright sounds like a good plan. I am curious to see what they did. I'll pick up the car soon and let you guys know.

gjunon 05-30-2015 01:54 PM

they replaced the pump and filter.
 
https://cimg5.ibsrv.net/gimg/www.mbw...9221bcb8ad.jpg

They replaced the pump and filter but I'm not sure if they touched the sending unit. The service guy said it was all one unit? They'll replace the tank once the part comes in.

Hulk 05-31-2015 07:13 AM

Got mine changed also this past week. New part number. 2114700300 . TS FUEL TANK SYSTEM

Apperantly this is a new part with pumps and senders in the tank. I asked the technician how much better it will be than the older version and he said we should be good for a while. We will see...

black06c230 05-31-2015 02:30 PM


Originally Posted by Hulk (Post 6449809)
Got mine changed also this past week. New part number. 2114700300 . TS FUEL TANK SYSTEM

Apperantly this is a new part with pumps and senders in the tank. I asked the technician how much better it will be than the older version and he said we should be good for a while. We will see...

So this a a complete assembly for them to swap out based on just this 1 part numbers instead of all the individual ones? Any word on how quickly they are getting these to dealers to fix cars waiting?

Hulk 05-31-2015 02:49 PM

Yup this is a complete assembly, supposedly the purge is better ,we will see in time.

I had ordered the parts and took 4 months to get in. When they got in I brought my car to do the work. I was not going to leave the car there for 4 months.

veryswag 05-31-2015 11:34 PM

Just started to notice strong gas smell in the cabin a few days ago, seemed to coincide with the spike in weather & first consistent week over 80. Pulled out the rear seat today, and found the pool of gas sitting on the sender. Its shooting out from where the fuel line connects to the sender nipple, im assuming the plastic nipple is cracked &/or needs a new hose & ear clamp. The car and my garage reek of gas now. Going to let it pool up again, put everything back together & going straight to the dealer tomorrow. I'm freaking pissed! this is my summer car & now as the summer officially starts I'll be waiting on repairs that look to be taking a long time for others so far. ..& to boot, my sub went bad, and my amp seems to be going too..
https://cimg4.ibsrv.net/gimg/www.mbw...a5ecd251b5.jpg

pullejo 06-01-2015 08:15 AM

Just noticing this thread... haven't been on the board much as I've been focusing on another car... and a boat...

But... when my car sits in my garage...there is a SIGNIFICANT smell of gas. So much so that sometimes my wife won't go in it. I of course go out there and huff it at all... (kidding)

Think that may be due to this issue or another?

Hulk 06-01-2015 08:20 AM

Lift the back seat and open both compartments and see if there is fuel

pullejo 06-01-2015 10:37 AM

The smell isn't really inside the cabin... it's outside.

Hulk 06-01-2015 10:58 AM

Is your gas tank light flashing or have a Cel evap code p0444?

veryswag 06-01-2015 01:43 PM

Just dropped my car off this morning and took a loaner. Hope I don't have to deal with BS when I hear back from SA later

Anyone know the part # of newest fuel pump / fuel sender?

Hulk 06-01-2015 02:34 PM

2114700300 that's what I was told is the newest part. TS fuel tank. It has tank, pumps and senders all in one

june82000 06-03-2015 03:27 PM

I bought a replacement pump from FCP Euro last spring (2014) with the intention of swapping my leaky pump out ASAP - but in July my house burned down so I've been busy dealing with that mess since which included building a new house and dealing with the insurance company. So I am finally back in a new-to-me house and now that I have the time and place to work on it again decided today to refresh my memory on the details involved in swapping out the pump. Low and behold, what do I see - warranty extension!! :y Called the dealer and I'm dropping it off on Tuesday. They have two tanks in stock right now and I think those are spoken for but they're giving me a loaner :y and hopefully won't be too long until I get it back. I wonder what a brand new $300ish airtex pump for a W211 is worth these days seeing how I won't be needing it and MB is fixing the problem free-of-charge now?? Any chance of FCP taking it back at this point for store credit?

JoeNobody 06-03-2015 03:31 PM

Purchased it a year ago? Unlikely they'll take it back.

I would sell it on eBay, and allow international buyers. Parts are still in short supply, so you'd probably sell for close to what you paid for it new.

2000UZJ 06-03-2015 07:23 PM

Has anybody noticed their fuel gauge taking 20-30 minutes to "update" after a fill up? It'll go up one or two bars but it will slowly go up after driving around. The IC will update a bit quicker...

Hulk 06-03-2015 10:18 PM

No that's not normal. Bring it back

gjunon 06-03-2015 11:19 PM


Originally Posted by 2000UZJ (Post 6453682)
Has anybody noticed their fuel gauge taking 20-30 minutes to "update" after a fill up? It'll go up one or two bars but it will slowly go up after driving around. The IC will update a bit quicker...

Nope. They should have replaced the fuel level sensor when they did the repair work. I'd bring it back in like hulk said it's not normal.

FCPEuro 06-04-2015 01:58 PM

I'll take it back, email me --Kyle B

[email protected]

Hulk 06-04-2015 02:01 PM

When I picked up mine all is good, cel was still on , seems they didn't run star to clear codes, so I cleared the code with the dashdaq and went on my way, today the p0444 code came, back, I'll bring it back to make sure that it's not stored deep in the ecu that only star can completely clear

JoeNobody 06-05-2015 03:25 AM

Guys make sure the dealer is replacing everything. Verify parts are actually new (or ask the dealer to see the old broken parts they pulled out).

My buddy just got his E55 back with "all new everything", only to have the fuel pump fail on him less than 3 months later. Well low and behold, the dealer never replaced the fuel pump when they did everything else (they only replaced tank and sender), but the dealer still billed MB for a new pump that was never installed!!

So now he's getting the fuel pump replaced for real, but he's still getting stuck with a $280 bill for them to fix a burned out fuel pump relay.

fforgione 06-12-2015 03:47 PM

I don't know if anyone else has had issues with the following but my SA from my stealer has flat out refused to get me a loaner because I did not buy the car from their dealership. I was under the impression that since this an extended warranty claim that a loaner would be something I am entitled to receive. Also of note they have claimed the extended warranty only covers the tank and not the sending units etc. The fuel smell is back and pooling once again and do not believe I should be without a car for 4-8 weeks plus paying for my own replacement. I wouldn't be averse to using a different stealer in the NYC metro area either.

Hulk 06-12-2015 03:54 PM

Download and print out the settlement mbusa made and bring it to the dealership and call mbusa in front of them and make them speak to them as well. Loaner will be given free of charge and ALL components must be replaced free of charge.

WHTEVO 06-12-2015 03:58 PM

I would call Mercedes corporate office. I provided this number in a earlier post. I had to have this done on a car and they tried the same thing. Tried to say only the tank was covered and I would have to pay for the sender's etc. Needless to say, they did all the repairs needed which was the tank, sending units/ pumps, seals, and gave a loaner for the entire time it was in there waiting for parts.

xtinct 06-12-2015 03:59 PM

E55 Fuel tank issue
 
I don't know what they are supposed to do as a MB dealership, but I had a great experience with Naples Mercedes. They gave me a loaner the whole time and had my car in a covered area out of the sun. I did not buy my car from them, and they didn't ask. Found out the new parts(tank, pump, and sending unit) come as one piece from MB. I would go to another dealership if I were you. Only thing that is not resolved is the gas smell. When I brought it to the shop the smell was really bad. It sat for 3+months with a strong gas odor and it is still there. Is about 95% better than when I picked it up but it seems to have penetrated the interior and may take some time to clear up.

FCPEuro 06-12-2015 04:03 PM

Covers TANK, FILTER/SENDER, PUMP, and GASKETS

--Kyle

fforgione 06-12-2015 04:05 PM

There is a link to the settlement earlier in this thread, right? I wouldn't mind causing a stink over there with the right information but I'd rather not waste my time either. Any recommendations on a NYC area dealer like xtinct's in Naples?

Hulk 06-12-2015 04:05 PM

It's a one part piece now, I posted the part number in the previous page. Somehow they claim the vent system is better. We will see

FCPEuro 06-12-2015 04:17 PM


Originally Posted by fforgione (Post 6463384)
There is a link to the settlement earlier in this thread, right? I wouldn't mind causing a stink over there with the right information but I'd rather not waste my time either. Any recommendations on a NYC area dealer like xtinct's in Naples?

https://mbworld.org/forums/esp_searc...%2F63b&type=wp

JoeNobody 06-12-2015 05:40 PM

Call different dealers, and see if they can order the parts for you (it's now a single part number, for entire tank with all new everything). If they can order parts, then you can drive car until the replacement parts come in.

My buddy got his car FIXED TWICE, because the stealership failed to change the fuel pump the first time (which had fuel pooling on top of it). The dealer even gave him an invoice, and told him "all new everything". So they will lie to your face just to save a few bucks.


And to those who got "all new everything", go out and verify the dealer actually installed the parts they charged Mercedes for!!

Go out and pull up on rear seat, open the two access doors, and verify the part numbers on sender and pump actually match what your service receipt says. You may still be driving the not so exclusive Mercedes:

The Mercedes Rolling Bomb, AMG edition.

JoeNobody 06-12-2015 07:34 PM

Oh, and my buddy who got scammed by the dealer? THEY DELETED ALL EVIDENCE OFF HIS DASHCAM (entire dashcam was wiped clean). FRAUD.

To those who got "all new everything" (especially if you had a rental vehicle),
immediately go out and verify the dealer actually installed the parts they charged Mercedes for!!!


AgSilver 06-14-2015 11:38 PM


Originally Posted by Hulk (Post 6449809)
Got mine changed also this past week. New part number. 2114700300 . TS FUEL TANK SYSTEM

Apperantly this is a new part with pumps and senders in the tank. I asked the technician how much better it will be than the older version and he said we should be good for a while. We will see...

Heading back to our summer home in Germany at the end of the month. I have no idea how this issue will be treated in Germany. Car has been in storage on jacks stands for the past 7 months. It is, however a U.S. version with a Florida plate. In the past the German dealer would pull the VIN (U.S. VIN's are different from European VIN's) and honor any U.S. warranty item. I suspect the German dealers are not aware of this fix. I'll post up the information next month as soon as I find out. It would a great to know we had the latest/greatest setup with a 15 year warranty.

Hulk 06-15-2015 01:13 AM

Let us know how it's handled there buddy

V-AMG 06-16-2015 11:32 PM

1 Attachment(s)
Hey gents,

I've known of the W211 tank issue so I never had the tank full since the day i bought the car. I can't say that I have ever smelled gas but out of curiosity, i opened the 2 fuel pump covers earlier today. The drivers side is all good, no smell, dry and harness looks good.

On the passenger side however I see clear burn marks. When i pull the harness, the plastic is melted around one of the pins. See pics below.

Please tell me that this is covered under warranty as well because god forbid the pump does begin to leak.That will not end well...:eek:

Any one had luck replacing one without the smell?

JoeNobody 06-16-2015 11:39 PM

Start calling dealers, and see who will order you a new tank/pump/sender.

it's only a matter of time before it starts leaking, or fails completely.

Hulk 06-16-2015 11:48 PM

Not covered under the extended warranty. It has to be leaking or have a gas smell in the cabin

E55Greasemonkey 06-17-2015 06:47 PM


Originally Posted by Hulk (Post 6467665)
Not covered under the extended warranty. It has to be leaking or have a gas smell in the cabin

This is correct. The burnt connectors are signs of lack of maintenance. Your fuel filter has a replacement interval of 60,000 miles. How many miles on your car?

E55AMGGG04 06-18-2015 10:32 AM

They sent me my check. I received it within 10 business days after I made the complaint.

AgSilver 06-18-2015 02:46 PM


Originally Posted by Hulk (Post 6465349)
Let us know how it's handled there buddy

No leak and no gas smell, however, just replaced the pumps/filter modules last August (DIY). Since then I continue to get an erroneous display on the fuel gauge. Yes, I've gone back in and checked the level sending units several times and can find no issues. I have the MB invoices for the pumps, seals, and filter. So, we'll soon see what happens.

Hulk 06-18-2015 02:50 PM

If its within a year I think they will exchange them

Arsencapo 06-24-2015 04:23 AM

Keyes Mbz in van nuys
 
I'll keep it short
Car started not starting right away crank but no start I already knew it had to be the fuel pumps called Keyes Mbz on van Nuys made an appointment took the car in told them the car won't start on cold days and I smell gas whenever I fill up a full tank they already knew what I was talking about and said its covered under warranty. They gave me a loaner got the car back runs like brand new and they didn't charge me a dime.. All in all good experience

JoeNobody 06-24-2015 02:20 PM

how long did they have your car?

Arsencapo 06-24-2015 02:33 PM

I took the car in on a Thursday, they called back on Friday said it was ready went to go pick it up, they brought it out and it died right in front of me so they took the car back into the shop and gave me a new loaner (ml 250) I 4 twin turbo diesel i actually liked it a lot, called me back on Saturday told me when they were putting the fuel tank back they pinched a fuel line so it wasn't sending fuel from one pump to another. So they fixed it and kept the car over the weekend called me on Monday told me it was ready, picked up the car on Tuesday feels very strong like before.

kompressede 07-01-2015 09:50 PM

I called for an appointment today at the local dealership, and I was told to bring my car in a week from today, and they'll have a loaner waiting for me. I also requested a certain tech to work on my car.

Mackhack 07-02-2015 02:45 PM


Originally Posted by E55Greasemonkey (Post 6468610)
This is correct. The burnt connectors are signs of lack of maintenance. Your fuel filter has a replacement interval of 60,000 miles. How many miles on your car?

The problem with this is the high cost that many shy away from. It's not just the filter that could be replaced but MB always wants/needs to replace the entire filter/pump assembly and with almost $1000 and even more people ignore it. It's also common if some buy a "cheap" used MB and think mainentsnce on them is as cheap as with Ford, Chrysler or the like. Once the car is bought, after rent and monthly car payments there is only little $$$ to spend anymore.

Hulk 07-02-2015 04:26 PM

Price might be lower for this used car but it still has the maintenance parts price of a 100k car.

Recently there's been people buying these cars and motors are not in good shape

kompressede 07-03-2015 10:16 AM


Originally Posted by Hulk (Post 6484952)
Price might be lower for this used car but it still has the maintenance parts price of a 100k car.

Recently there's been people buying these cars and motors are not in good shape

^ Agreed - That's why its important to get a maintenance history when you purchase a used $100K vehicle.
You get what you pay for - Pay now or pay later.

Mackhack 07-03-2015 12:07 PM


Originally Posted by kompressede (Post 6485578)
^ Agreed - That's why its important to get a maintenance history when you purchase a used $100K vehicle.
You get what you pay for - Pay now or pay later.

+1

And if you can afford a car like our beloved E55 and the maintenance when it's needed and not weeks and months later this car will go and go and go.

I will never sell my E320 or my E55.

Bean93x 07-10-2015 01:57 AM

Does anyone have a wait time from when the parts were ordered to when they came in? I visited my local MB to get a couple of things checked out and they ended up noticing the fuel leak. They said they had the parts on order after they did what they did but that was three weeks ago. They say that the parts ship from Germany but three weeks later and not a peep from them, I wonder if I should hassle them about it.

JoeNobody 07-10-2015 02:23 AM

Yes go hassle them.

My car STILL is not fully fixed, despite two visits to the dealer and over 6 weeks of time without my car. Looks like I'll be bringing it back yet again, as I'm getting a red warning on the dash about a fuel pressure leak.

kompressede 07-10-2015 08:38 AM

https://cimg1.ibsrv.net/gimg/www.mbw...042dc0dc00.jpg


https://cimg2.ibsrv.net/gimg/www.mbw...c7543122a7.jpg


https://cimg3.ibsrv.net/gimg/www.mbw...b3d5497522.jpg


https://cimg4.ibsrv.net/gimg/www.mbw...848783a1ca.jpg

I'm told it will be completed today - I dropped it off Tuesday, so three days.

Mackhack 07-10-2015 11:52 AM

Don't hassle, go to someone else. Nothing takes that long. They have centralized warehouses and usually ship stuff overnight from Germany into the world either directly to the dealer it to centralized warehouses in the destination country (don't ask me how these high shipping fees are compensated for).

My mechanic always has the pumps in stock because he prepared himself for this scenario once he new about it years ago. I can't tell you how long is too long exactly but 3 weeks is a no go. If you carefully read threats on forums, there are still dealerships out there that claim they haven't even heard about this whole mess and aren't taking cars in for a warranty repair.

Hulk 07-15-2015 01:03 PM

Does every dealership work with the same warranty company to refund?

KrazyKorean 07-15-2015 01:05 PM


Originally Posted by Hulk (Post 6497532)
Does every dealership work with the same warranty company to refund?

It's not a warranty company, MBUSA is the one that extended the warranty so any MD dealer can help you.

Mackhack 07-15-2015 01:09 PM


Originally Posted by Hulk (Post 6497532)
Does every dealership work with the same warranty company to refund?

It's not an extended warranty company. It's MBUSA who deals with it.

Did you receive the letter in the mail? If so read it again and you will see that any dealer can do it and if you go through an Indy shop you can provide adequate documentation about the repair and you will receive a check in the mail. You have to provide the paperwork to a dealership though (that's how I did it).

If you didn't receive it, user Konigstiger posted it online here on this forum.

Hulk 07-15-2015 02:06 PM

Ya I saw it but, I brought it to the dealership and he said that the warranty company said no, he didn't even give a reason, so he told me he can't do anything and it's mbusa, so I did an online chat to document everything and they say that it must state fuel smell or fuel leak and mine says both, so they directed me back to the dealership. So at this point thinking about going to another dealership. Giving me the run around, both mbusa and dealership

Mackhack 07-15-2015 02:18 PM

This is a bad dealership. Either they don't wanna deal with it or they don't know for whatever reason. I wasn't there so I can't take either side but not knowing ill out something that is official business is always a red flag for me - with any business and any situation.

Here in San Diego, MB of SD didn't wanna go that route either. Claimed it was already done on the car and won't be done a second time for free. I asked to show documentation since they claimed they actually did it. He refused to show me. Instead they found other things that need repair in addition worth north of $5k. I declined, thanked them for giving us a 2015 C300 for a whole week and went back to my trusted Indy shop. He fixed it, told me his mechs it's brother is a SA at MB of Escondido and to go there with the paperwork for reimbursement. It took him literally 15 seconds from hello to I'll take care of it. He made a mistake in the submission of the paperwork and cause the run around and I forgive him for that. End of story is 3 weeks later and 3 phone calls later to MBUSA and MB of Escondido we received the check for reimbursement. Later we went back to MB of SD and asked to speak to a higher up to explain to them how messed up their work ethic is. They like to find problems over the years that are non existent and like to replace perfectly fine parts. Only reason we went there first over my Indy friend's shop was we hoped to not even pay up front (just in case someone wants to question it).

Hulk 07-15-2015 02:26 PM

Ya, I even asked what was the issue and he had no answer and directed me to mbusa and they say it's not their issue. I'll go to another dealership. This is bs, paid is paid, this is going against the settlement.

Mackhack 07-15-2015 02:28 PM

Make sure you show them the letter. Just in case. Good luck.

Hulk 07-15-2015 02:30 PM

This particular dealership had my info for almost 2 months and they have done refunds for this to others. Ya I'll goto another dealership

Mackhack 07-15-2015 02:36 PM

Report it to the BBB! Many people go by what they report and their rating. If enough people would do that some dealerships would probably go belly up just because of their ignorance, greed and bad customer service attitude.

Hulk 07-15-2015 02:41 PM

The receipt is clear.

Fuel smell in cabin and fuel pooling on pumps and senders.
Parts changed fuel pump and fuel sender, gaskets etc.

My guy even gave me a discount which was written on receipt, lol
Idiots

Mackhack 07-15-2015 02:56 PM

Wow!!!

Bean93x 07-17-2015 05:46 PM

Just heard from my local MB and they said that the parts are on back order and that I am one of five waiting. Apparently the ETA on the back ordered components is 9/22/15!!!

JoeNobody 07-17-2015 05:47 PM

wow that's nuts. My buddies E55 still isn't fixed and is leaking fuel, despite two repairs at the local dealer.

Mackhack 07-17-2015 06:08 PM

Start looking for other dealers. Or contact me via PM and don't forget your VIN and meaningful subject line. I have a feeling my PM inbox will explode after this post. :)

I might be able to actually get your parts in quickly.

ineedabenz 07-17-2015 10:57 PM

1 Attachment(s)
Car had to go in to replace both front airmatic struts and I mentioned my issue with not being able to fill my tank above 3/4 tank full otherwise I had a strong odor of gas inside and outside my car and they replace my tank and many other fuel components and it was 100% covered by mercedes no questions asked!!

Attachment 374183

JoeNobody 07-17-2015 11:15 PM


Originally Posted by ineedabenz (Post 6500203)
Car had to go in to replace both front airmatic struts and I mentioned my issue with not being able to fill my tank above 3/4 tank full otherwise I had a strong odor of gas inside and outside my car and they replace my tank and many other fuel components and it was 100% covered by mercedes no questions asked!!

http://i77.photobucket.com/albums/j5...pskuhrrtr2.jpg

Did they replace the fuel pump? I only see the fuel sender listed

Mackhack 07-18-2015 12:01 AM

Pump is part of the sender u it ;)

JoeNobody 07-18-2015 12:02 AM

!!! ATTENTION !!!! - FUEL LEAK ISSUE HAS BEEN SETTLED BY DAIMLER-BENZ... 2014.12.23
 
There are two pumps. The fuel sender and the fuel pump itself.

Mackhack 07-18-2015 12:05 AM

True. Depending on what side is bent replaced though. One side has the sender and pump the other side only has the pump.

AgSilver 07-24-2015 07:12 PM


Originally Posted by AgSilver (Post 6469366)
No leak and no gas smell, however, just replaced the pumps/filter modules last August (DIY). Since then I continue to get an erroneous display on the fuel gauge. Yes, I've gone back in and checked the level sending units several times and can find no issues. I have the MB invoices for the pumps, seals, and filter. So, we'll soon see what happens.


Originally Posted by Hulk (Post 6465349)
Let us know how it's handled there buddy


Originally Posted by AgSilver (Post 6465286)
Heading back to our summer home in Germany at the end of the month. I have no idea how this issue will be treated in Germany. Car has been in storage on jacks stands for the past 7 months. It is, however a U.S. version with a Florida plate. In the past the German dealer would pull the VIN (U.S. VIN's are different from European VIN's) and honor any U.S. warranty item. I suspect the German dealers are not aware of this fix. I'll post up the information next month as soon as I find out. It would a great to know we had the latest/greatest setup with a 15 year warranty.

Back in Germany. Showed local dealer the MBUSA letter re tank assembly replacement and the MB part number. They checked with Daimler who authorized the the complete replacement as it is W211 with a US VIN and not registered in Germany. Since I replaced the pumps and filters last year and have never had a problem before or after (never used ethanol laced fuel), I see no reason to fix what ain't broken as I have a 15 year warranty on the new pumps.

BTW, the problem I had with inaccurate display of the fuel level was the new, latest and greatest fuel pump module had the power connector 180 degrees from the old unit. As I took a photo of the original installation, I dutifully had replaced the original retaining assembly with the connector in exactly the same position as the original. This caused the pump module to sit at an angle in the tank. Flipped the retaining assembly around 180 degrees and presto, perfect fuel level display. This seems to have also solved the occasional fuel starvation problem.

Hulk 07-24-2015 08:08 PM

Lucky that you have a USA vin car

AgSilver 07-25-2015 06:09 AM


Originally Posted by Hulk (Post 6507226)
Lucky that you have a USA vin car

Planning to ship it back to Florida next year.

Hulk 07-25-2015 08:04 AM

Nice bro

Mackhack 07-25-2015 12:18 PM

How much was it to ship it to Germany?

AgSilver 07-25-2015 07:57 PM


Originally Posted by Mackhack (Post 6507665)
How much was it to ship it to Germany?

At the time it was combined in a hi-cube container with furniture and household stuff. I checked recently on the cost of shipping it to the port of Ft. Lauderdale which was about $1500.00.

If you are planning to stay in Europe for more than 6 weeks, it's actually less expensive than renting a car for the same period.

Mackhack 07-25-2015 08:37 PM

Seems that way but I'm not. I always have families cars in Germany when I go.

BagMan 07-28-2015 10:21 AM

When changing settings to "Xenon present", what is the car actually doing?

Does it just eliminate bulb out errors or is there a change in voltage to the lamps? or something else?

MJ50 07-28-2015 10:25 AM


Originally Posted by BagMan (Post 6510311)
When changing settings to "Xenon present", what is the car actually doing?

Does it just eliminate bulb out errors or is there a change in voltage to the lamps? or something else?

it means you can install aftermarket HID kit and it won't throw error code...

JoeNobody 07-28-2015 10:53 AM


Originally Posted by BagMan (Post 6510311)
When changing settings to "Xenon present", what is the car actually doing?

Does it just eliminate bulb out errors or is there a change in voltage to the lamps? or something else?

Wrong thread.

jcjmw 08-04-2015 09:40 AM

Thanks to the person who attached the lettered from Mercedes about the fuel tank recall / warranty. It came in very handy when I went to my dealer.

E55Freak 08-04-2015 02:38 PM

parts are still on backorder according to my dealer...took it in april 30th....anyone else having to wait this long?

Mackhack 08-04-2015 02:45 PM

I think I mentioned it in this or another threat. PM with your VIN and what parts you want to have replaced and I'll check with my source. I helped others before getting them in between 2 and 7 days. Shipping from my location to you is probably not covered if you go through the claim though. But perhaps better than waiting 6 months ;)

E55Greasemonkey 08-10-2015 11:56 PM

Just to update, our dealership last week received several E55/CLS55 COMPLETE assembled tanks (meaning fuel filter and pumps installed) , including mine. They have been on order for a couple months. For those that are waiting, the complete assembled tanks are starting to show up. Curiously we had one car a month or so ago, that ran poorly after the tank/pump was replaced. We found out one of the 2 pumps was wired backwards inside the tank-causing the pumps to fight each other. The new tanks that just arrived come with a wire harness to correct the wiring of one pump-it swaps the wires positive-negative. I'm not sure what's going on, but I don't want to unseal the tank to find out, I will just use the provided harness or more likely swap pins on my existing wiring to the pump.

coolchuck 08-11-2015 12:16 AM

Got a full tank of gas Friday and got code P0456 yesterday. I pulled the seat and there's some gas pooling on the passenger side. taking it to my dealer tomorrow and see how it goes.

AgSilver 08-11-2015 04:07 PM


Originally Posted by E55Greasemonkey (Post 6523236)
Just to update, our dealership last week received several E55/CLS55 COMPLETE assembled tanks (meaning fuel filter and pumps installed) , including mine. They have been on order for a couple months. For those that are waiting, the complete assembled tanks are starting to show up. Curiously we had one car a month or so ago, that ran poorly after the tank/pump was replaced. We found out one of the 2 pumps was wired backwards inside the tank-causing the pumps to fight each other. The new tanks that just arrived come with a wire harness to correct the wiring of one pump-it swaps the wires positive-negative. I'm not sure what's going on, but I don't want to unseal the tank to find out, I will just use the provided harness or more likely swap pins on my existing wiring to the pump.

Gaads! A harness to correct an incorrect harness.:crazy:

Mackhack 08-11-2015 04:17 PM

Order the right parts and no need to do cluster **** workarounds that might not even work. ;)

E55Greasemonkey 08-11-2015 05:18 PM


Originally Posted by AgSilver (Post 6523931)
Gaads! A harness to correct an incorrect harness.:crazy:

Yep. I'm not sure if the error was discovered after all the tanks were assembled by the vendor, and they didn't want to open them all up and have to pressure test them again?? Or ??? A simple pin swap from the car side of the harness is all that is needed. But then, they'd have to update all the wiring diagrams. German Engineers. Who knows...:nix:

Did I mention the adapter harness is over 2 feet long????? :smash:

coolchuck 08-14-2015 10:51 PM

So I took my car in Thursday. I talked with my SA today and he advised that my issue is covered by the extended warranty. The car should be ready by Tuesday:y

Bean93x 08-14-2015 11:07 PM

Took my car in weds, picked it up thurs. Not one charge to me. Filled it up the brim today and have yet to smell fuel. Will check further tomorrow. Got to clean the carbon off of a 2015 C300 loaner during the duration. 4matic, turbo inline 4 etc...

LNDMISSL 08-17-2015 10:48 AM


Originally Posted by Bean93x (Post 6527312)
Got to clean the carbon off of a 2015 C300 loaner during the duration. 4matic, turbo inline 4 etc...

I just dropped mine off this morning and got the same loaner.

CTSV_OR_E55 08-25-2015 08:55 PM

I just purchased an e55 and the previous owner had the fuel pumps replaced for the same reason, paying out of pocket. LOoks like the purchased the pumps from the dealer and had another shop do the install. would he/I be due for a reimbursement from MB?
https://cimg8.ibsrv.net/gimg/www.mbw...b9d2180ec4.jpg

Mackhack 08-25-2015 09:02 PM

Yes. Bring everything listed on back of official MB letter to a dealership. Takes 2 weeks to get a check in the mail. I did it the same way. Indy installed it, went to MB, 20 seconds later out the door, 2-3 weeks later check in the mail.

CTSV_OR_E55 08-25-2015 09:23 PM


Originally Posted by Mackhack (Post 6537669)
Yes. Bring everything listed on back of official MB letter to a dealership. Takes 2 weeks to get a check in the mail. I did it the same way. Indy installed it, went to MB, 20 seconds later out the door, 2-3 weeks later check in the mail.

Excellent news! Thanks!

Hulk 08-26-2015 12:31 AM

The the check will be written out to the name on the receipt

Mackhack 08-26-2015 12:32 AM

Correct, sorta. It's to the registered owner.

CTSV_OR_E55 08-26-2015 01:18 AM

Well the seller is someone I'd split it with, so is it made out to him since he completed the fix, or to me the new owner? Regardless having them replaced played a part in me purchasing the vehicle.

Hulk 08-26-2015 01:28 AM

Most likely the check will be made out to him since his name is on the receipt

joeyamg 08-27-2015 10:08 PM

just dropped mine off today waitting on sending units for now they gave me a 13 c300 for a loaner

Cashville 08-31-2015 07:41 PM

Had parts ordered July 1st. Parts came in 8/21. Installed new tanks and senders 8/24.
Awesome

LNDMISSL 09-02-2015 06:16 PM


Originally Posted by Hulk (Post 6449809)
New part number. 2114700300 . TS FUEL TANK SYSTEM

I dropped mine off 8/17 and just picked it up this morning. I have that same part number on my invoice.

Hulk 09-04-2015 11:11 AM

Yup it's the new part, when I spoke with the foreman he told me that these will work for a long time, I smiled and told him lets see :)

LNDMISSL 09-04-2015 04:10 PM


Originally Posted by Hulk (Post 6546756)
Yup it's the new part, when I spoke with the foreman he told me that these will work for a long time, I smiled and told him lets see :)

Sweetness! My car feels more responsive. I wonder if I should get back onto the dyno and have it retuned? I just went this past July.

Hulk 09-04-2015 04:56 PM

Probably will not make a diff, get more mods then retune ;)

Vette Moto 09-10-2015 06:07 PM

I don't have the smell of gas in the cabin yet, but want to replace all necessary parts for preventative measures. I'm thinking I could probably order the parts and have an independent mechanic install the parts, then put a warranty claim through MBUSA to reimburse for parts and labor. Has anyone gone this route?

Mackhack 09-10-2015 06:15 PM

Not sure if MB reimburses for parts that aren't bad. I would make sure MBUSA gives you the green light in WRITING!!! before you start spending money.

KrazyKorean 09-10-2015 06:34 PM


Originally Posted by Vette Moto (Post 6552731)
I don't have the smell of gas in the cabin yet, but want to replace all necessary parts for preventative measures. I'm thinking I could probably order the parts and have an independent mechanic install the parts, then put a warranty claim through MBUSA to reimburse for parts and labor. Has anyone gone this route?

I wouldnt do that, i would just wait till you smell the gas since they extended the warranty for 15 years.

Lowflight 09-14-2015 10:16 AM

Made my appointment for Monday for them to check it. They said parts are running a week or two behind at Mercedes of Collierville TN

Hulk 09-14-2015 10:29 AM

Be carful with having the dealer check for you. Some dealers are charging a diagnostic fee if there's no need to change them out.

Check yourself by opening the panel and take pics if it's leaking.

uraberg 09-14-2015 12:45 PM

Looks like I'm going in tomorrow. Everything was fine with the car until it was not. Bad smell, and even fuel puddling under the car last time I filled it all the way up.

Guy said there was a warranty, but I forgot to verify whether it was "tank" or "fuel components" Does that distinction still apply?

I'm at 130k miles. about time to have the pump and sender replaced.

Mackhack 09-14-2015 12:52 PM

Use the letter you got from MBUSA. Konigstiger also scanned and attached it in the thread for the ones who didn't receive one personally.

Hulk 09-14-2015 12:53 PM

Most dealerships are aware of this extended warranty now

Voland 09-17-2015 12:41 PM

Thanks to everyone on this thread. This site ROCKS! I noticed a strong ordo several days ago and went bonkers looking for a leak. Actually skedded an appointment with an indie until I searched out this thread. Heading over to Rusnak Arcadia (CA) now and will report on the outcome.

2003 E500

StuttgartAMG 09-23-2015 10:31 AM

Hey everybody!


My US-spec E55 is registered in Germany.
Does anyone also has an US-spec car in Germany/Europe an the extended warranty paid the rework of the fuel leak issue?

Voland 09-24-2015 04:25 PM


Originally Posted by Voland (Post 6559128)
Thanks to everyone on this thread. This site ROCKS! I noticed a strong ordo several days ago and went bonkers looking for a leak. Actually skedded an appointment with an indie until I searched out this thread. Heading over to Rusnak Arcadia (CA) now and will report on the outcome.

2003 E500

So, dropped the car off, got a new BMW 328i for a loaner (yuck!). Later set me up with a new C300. As of today, 8 days, later, I'm told the tank and all the attendant parts are on back order from Germany. It doesn't look like return is in the cards for this week, possibly not even next.

Ophelia at Rusnak, however, is ace.

Hulk 09-24-2015 05:00 PM

I can't believe these things are still on back order at some dealerships, every dealership by July was supposed to be stocked up.

They better have them in stock because they have many years to warranty

Voland 09-24-2015 05:53 PM

I'm unclear as to what parts other than the re-engineered tank have been ordered, or if the tank and other parts are all inclusive. Maybe someone can clarify.

There's a 2nd vehicle at Rusnak waiting for the same operation. Mine has been branded 'critical', unsafe to drive, which I understand will put a wriggle in the delivery time.

Mackhack 09-24-2015 06:02 PM

There are 2 different symptoms leading to the same problem. One is the fuel sender/pump unit. The other one has to do with the tank.

In most cases they just have to replace one or both fuel sender/pump units to fix the problem. Others have a problem which requires to get the tank and the sender units replaced.

In my case it was one sender unit but because the fuel filters are attached as well he said he would replace both since MBUSA doesn't check. So I got both units replaced for free.

One reason why the tanks are on back order could be the fact that U.S. spec cars have steel tanks in whereas the cars for all other countries have plastic tanks assembled. This has to do with the stricter ULEV/SULEV (Ultra Low Emission Vehicle/Super Ultra Low Emission Vehicle) certification of the U.S. They might only have so many in stock and the supplier needs to make them in charges in between other parts. This of course is only my best guess.

wpbmed 09-24-2015 07:00 PM

Link
 
Can you please post a link to the letter from MB ref this recall. The link on the first page does not work. I need the letter or the local stealer will refuse to do the work. thank you.

Voland 09-24-2015 07:03 PM

I'll need to clarify wtf the situation is, but a 're-engineered' tank was mentioned. It appears elsewhere in this forum that a seal is sometimes compromised results of ethanol in the U.S. gas formula which kicks off a chain of events. I can't see how a steel tank can crack, but MB sometimes works in strange ways.

Voland 09-24-2015 07:10 PM


Originally Posted by wpbmed (Post 6566245)
Can you please post a link to the letter from MB ref this recall. The link on the first page does not work. I need the letter or the local stealer will refuse to do the work. thank you.

They're breaking your balls unnecessarily. Perhaps there's another dealer in your neck of the woods who'll comply as mine practically fell all over themselves to accommodate me.

...and actually I understand there is no recall as that would be an admission of guilt.

Mackhack 09-24-2015 07:32 PM

I could post the letter but would have to black out my personal information. But in your case I would report this particular stealership to MBUSA. I. Sure they informed every single one about this recall. This is not up to the individual dealership, this is an official recall. Fight for your rights people!!!

Mackhack 09-24-2015 07:34 PM


Originally Posted by Voland (Post 6566248)
I'll need to clarify wtf the situation is, but a 're-engineered' tank was mentioned. It appears elsewhere in this forum that a seal is sometimes compromised results of ethanol in the U.S. gas formula which kicks off a chain of events. I can't see how a steel tank can crack, but MB sometimes works in strange ways.

Before I got serious about this issue I tried to work on it myself. I replaced both seals, nothing, j used liquid sealant and sealed everything up I could think of on the top of the sender unit. It was better for a while but came back. Then I started looking into this lawsuit and eventually got it fixed the way it should be.

JoeNobody 09-24-2015 11:12 PM

Just to clarify, if you have an E55 and your Mercedes VMI lists 'tank' for your unit (and I suspect all E55's do), THEN YOU NEED A NEW FUEL SENDER, NEW FUEL PUMP, AND A NEW FUEL TANK!!

These are the instructions from Mercedes themselves and are part of their settlement with NHTSB!!!!

If you only got part of the fix, then just know that your dealer did not follow the instructions, and your problem will only come back after the other components eventually fail.

Mackhack 09-25-2015 12:01 AM


Originally Posted by JoeNobody (Post 6566477)
Just to clarify, if you have an E55 and your Mercedes VMI lists 'tank' for your unit (and I suspect all E55's do), THEN YOU NEED A NEW FUEL SENDER, NEW FUEL PUMP, AND A NEW FUEL TANK!!

These are the instructions from Mercedes themselves and are part of their settlement with NHTSB!!!!

If you only got part of the fix, then just know that your dealer did not follow the instructions, and your problem will only come back after the other components eventually fail.

I read that a tank is not always the problem. But who knows. I didn't get the tank replaced and others didn't get their tank replaced either.

Rocman8 09-25-2015 12:10 AM

all e55's that leak fuel require a complete tank assembly with all components. dealers are allowed to do an interim repair and fix only what is leaking while the back ordered parts are on order.

Rocman8 09-25-2015 12:12 AM


Originally Posted by Mackhack (Post 6566271)
I could post the letter but would have to black out my personal information. But in your case I would report this particular stealership to MBUSA. I. Sure they informed every single one about this recall. This is not up to the individual dealership, this is an official recall. Fight for your rights people!!!

this is not a recall. its a warranty extension.

Mackhack 09-25-2015 12:28 AM


Originally Posted by Rocman8 (Post 6566519)
this is not a recall. its a warranty extension.

That is true.

Voland 09-25-2015 12:35 AM


Originally Posted by Rocman8 (Post 6566514)
all e55's that leak fuel require a complete tank assembly with all components. dealers are allowed to do an interim repair and fix only what is leaking while the back ordered parts are on order.

I've heard E55 and E500 mentioned in the same breath regards this issue.

JoeNobody 09-25-2015 02:29 AM


Originally Posted by Voland
I've heard E55 and E500 mentioned in the same breath regards this issue.

As per MB's own repair instructions, there are two different fixes, and it's dependent upon what shows up for each car in VMI.

Option 1: If a car's VMI says 'tank', and there is a fuel smell or leak, then do not proceed any further with diagnostic, and replace the entire tank along with fuel sender and fuel pump.

Option 2: If a car's VMI says 'fuel components', and there is a fuel smell or leak, then diagnose and replace only the components that are actively failing.

It doesn't get any more clear than that. I assume all E55's are option 1, and it's MB trying to skirt their settlement by 'mistakenly' doing repair option 2.

My buddies E55 has already been "repaired" twice, and he's about to bring it in a third time.

Mackhack 09-25-2015 02:40 AM

How long of time was between repair 1 and 2 to go bad again?

Can you share a scan of that repair manual?

JoeNobody 09-25-2015 01:41 PM

It was less than three months between my buddies first and second repair, and now he says it's back to leaking fuel again less than 2 months after his second repair.

The repair flowchart instructions are posted in this massive thread (maybe in the first half of the thread). The original post should be updated to include it, along with guidance on dealing with pushy insubordinate dealerships.

viper04 09-28-2015 10:11 AM


Originally Posted by JoeNobody (Post 6566576)
As per MB's own repair instructions, there are two different fixes, and it's dependent upon what shows up for each car in VMI.

Option 1: If a car's VMI says 'tank', and there is a fuel smell or leak, then do not proceed any further with diagnostic, and replace the entire tank along with fuel sender and fuel pump.

Option 2: If a car's VMI says 'fuel components', and there is a fuel smell or leak, then diagnose and replace only the components that are actively failing.

It doesn't get any more clear than that. I assume all E55's are option 1, and it's MB trying to skirt their settlement by 'mistakenly' doing repair option 2.

My buddies E55 has already been "repaired" twice, and he's about to bring it in a third time.

Thanks for this info. :y

Mackhack 09-28-2015 10:22 AM

Maybe the buddy had bad luck. We only got the two fuel sender units replaced as stated and since then it's quiet and no more smell. It's more than 6 months now I think and even when I checked this weekend since this topic came up its completely dry and smell free.

I like that they pick up the tab after they lost the suit but I also think they are absolutely right not to replace parts based on guesswork. If a customer has a combination of bad tank and fuel sender unit(s), sure go ahead and replace whatever is necessary to fix the problem. But we all know there a many people out there trying to take advantage to get as much for free in life as possible although they are not entitled to receive it. And in the end this behavior hurts the honest people not those taking advantage.

Voland 09-28-2015 12:23 PM


Originally Posted by Mackhack (Post 6569048)
Maybe the buddy had bad luck. We only got the two fuel sender units replaced as stated and since then it's quiet and no more smell. It's more than 6 months now I think and even when I checked this weekend since this topic came up its completely dry and smell free.

I like that they pick up the tab after they lost the suit but I also think they are absolutely right not to replace parts based on guesswork. If a customer has a combination of bad tank and fuel sender unit(s), sure go ahead and replace whatever is necessary to fix the problem. But we all know there a many people out there trying to take advantage to get as much for free in life as possible although they are not entitled to receive it. And in the end this behavior hurts the honest people not those taking advantage.

My service manager said specifically that a "re-engineered tank" was ordered, together with fuel sender, pump and filter. These are what will be replaced.

Voland 09-28-2015 12:24 PM


Originally Posted by JoeNobody (Post 6566477)
Just to clarify, if you have an E55 and your Mercedes VMI lists 'tank' for your unit (and I suspect all E55's do), THEN YOU NEED A NEW FUEL SENDER, NEW FUEL PUMP, AND A NEW FUEL TANK!!

These are the instructions from Mercedes themselves and are part of their settlement with NHTSB!!!!

If you only got part of the fix, then just know that your dealer did not follow the instructions, and your problem will only come back after the other components eventually fail.

What is VMI, please?

Mackhack 09-28-2015 12:46 PM


Originally Posted by Voland (Post 6569165)
My service manager said specifically that a "re-engineered tank" was ordered, together with fuel sender, pump and filter. These are what will be replaced.

And there is nothing wrong with that solution if that is what is needed to get it fixed. What I'm trying to say was not that no car should have the tank and all other components replaced. I said if it's not necessary to get half the car's parts replaced just because then it is MBs good right to only replace what is absolute needed.

VMI is Vehicle Master Inquiry. It's the history of the car and can be accessed by any dealership world wide. So if you bought a car from the German market and it was imported in the U.S. and later sold to Japan the owner can go to any dealership and request the history of the car if wanted. I did it once. Shows repairs and recalls performed on the car.

Rocman8 09-28-2015 12:51 PM


Originally Posted by Mackhack (Post 6569194)
And there is nothing wrong with that solution if that is what is needed to get it fixed. What I'm trying to say was not that no car should have the tank and all other components replaced. I said if it's not necessary to get half the car's parts replaced just because then it is MBs good right to only replace what is absolute needed.

VMI is Vehicle Master Inquiry. It's the history of the car and can be accessed by any dealership world wide. So if you bought a car from the German market and it was imported in the U.S. and later sold to Japan the owner can go to any dealership and request the history of the car if wanted. I did it once. Shows repairs and recalls performed on the car.

You are wrong and spreading incorrect information. Please read the mercedes document. Up through 2006 w211 Mercedes states to replace the complete updated tank with all parts (no matter where the leak is).

Mackhack 09-28-2015 12:59 PM


Originally Posted by Rocman8 (Post 6569205)
You are wrong and spreading incorrect information. Please read the mercedes document. Up through 2006 w211 Mercedes states to replace the complete updated tank with all parts (no matter where the leak is).

I asked for this document here twice but nobody can produce it it looks like. I only got the letter in the mail and they did what the letter said. That's the most official information I have. And again, if I need a replacement tank I will get one. Before that I'm OK the way it now. This is my opinion and my take from it. I'm not questioning other people's opinion. Each and everyone can do what he thinks is right.

The bottom line is: either I have the same tank in the next 15 years or I'm going back if the smell comes back. But until then, I'm ok with the fix and I'm not one of the many who have a smell in their car for months because they have to wait for the parts. For me end of story.

Rocman8 09-28-2015 01:29 PM

See post 265 and 153. There are updated documents but you will get the idea.

Mackhack 09-28-2015 01:55 PM

Will do.

Voland 09-28-2015 08:54 PM


Originally Posted by Mackhack (Post 6569213)
I asked for this document here twice but nobody can produce it it looks like. I only got the letter in the mail and they did what the letter said. That's the most official information I have. And again, if I need a replacement tank I will get one. Before that I'm OK the way it now. This is my opinion and my take from it. I'm not questioning other people's opinion. Each and everyone can do what he thinks is right.

The bottom line is: either I have the same tank in the next 15 years or I'm going back if the smell comes back. But until then, I'm ok with the fix and I'm not one of the many who have a smell in their car for months because they have to wait for the parts. For me end of story.

So, prompted by this discussion and the proximity of Taco Bell to Rusnak MB, I popped in and asked point blank if the tank would be replaced even if it was not defective or broken. The answer was yes. It was also stated that they replace the tank and all attendant equipment should there be a leak from any of the parts, whether the tank is corrupted or not. I was told that all the subject parts were "updated" versions.

Maybe being "updated" or "re-engineered" means that the replacement of one part requires the replacement of all (my speculation). But my understanding from Rusnak is that in the instance of a fuel leak from the tank assembly, everything is replaced. Perhaps it's merely the goodwill or paranoia of this particular dealer in doing this.

Mackhack 09-28-2015 10:37 PM

Ok. Like I said. If something happens I'll go back and see if more parts need to be replaced.

Voland 09-29-2015 01:36 PM


Originally Posted by Voland (Post 6569643)
So, prompted by this discussion and the proximity of Taco Bell to Rusnak MB, I popped in and asked point blank if the tank would be replaced even if it was not defective or broken. The answer was yes. It was also stated that they replace the tank and all attendant equipment should there be a leak from any of the parts, whether the tank is corrupted or not. I was told that all the subject parts were "updated" versions.

Maybe being "updated" or "re-engineered" means that the replacement of one part requires the replacement of all (my speculation). But my understanding from Rusnak is that in the instance of a fuel leak from the tank assembly, everything is replaced. Perhaps it's merely the goodwill or paranoia of this particular dealer in doing this.

Parts arrived today. 12 day back order.

Mackhack 09-29-2015 01:51 PM


Originally Posted by Voland (Post 6570283)
Parts arrived today. 12 day back order.

Now all that is left is the repair.

Voland 10-02-2015 04:18 AM


Originally Posted by Mackhack (Post 6570296)
Now all that is left is the repair.

Picked the car up this evening. Wasn't allowed but to look at the VMI...for internal use only, but didn't cost a dime. Work and parts all under warranty, replaced the entire tank including the sensor, pump and filter. Rusnak service, Ophelia and Robert, were great...said they must have done 100 of these. I can smell the leather again and the car runs great.

Wolf InTheWeeds 10-08-2015 02:14 PM

entitled to new tank and components?
 
Hey all you w211 amg gurus
I was pouring over this thread and my 03/04 e55 has had a repair done in 2008 as a recall according to my VMI for the fuel filter module(pic of invoice included). I assume this is for the leaking problems many of you experience.
That being said, it says on my VMI under service packages FUEL TANK with code 47001(pic attached as well).
Does this mean I am entitled to the fuel tank replacement along with all relative components even though I smell no fuel and have no visible leaks?
Based on what Ive gathered from this thread they basically replaced the bare minimum but should have done the full tank etc....
Any Insight would be greatly appreciated!:bow:

-Mike

https://cimg5.ibsrv.net/gimg/www.mbw...1ebf5bf01.jpeg


https://cimg6.ibsrv.net/gimg/www.mbw...c1e785946.jpeg

Voland 10-08-2015 02:20 PM


Originally Posted by Wolf InTheWeeds (Post 6578977)
Hey all you w211 amg gurus
I was pouring over this thread and my 03/04 e55 has had a repair done in 2008 as a recall according to my VMI for the fuel filter module(pic of invoice included). I assume this is for the leaking problems many of you experience.
That being said, it says on my VMI under service packages FUEL TANK with code 4007(pic attached as well).
Does this mean I am entitled to the fuel tank replacement along with all relative components even though I smell no fuel and have no visible leaks?
Based on what Ive gathered from this thread they basically replaced the bare minimum but should have done the full tank etc....
Any Insight would be greatly appreciated!:bow:

-Mike

https://cimg5.ibsrv.net/gimg/www.mbw...1ebf5bf01.jpeg


https://cimg6.ibsrv.net/gimg/www.mbw...c1e785946.jpeg

My understanding is that ALL parts...tank, sender, pump, and filter...have been updated and in my case replaced. I was told at my particular dealer, Rusnak Arcadia CA, has done over 100 of these.

Rocman8 10-08-2015 08:44 PM


Originally Posted by Wolf InTheWeeds (Post 6578977)
Hey all you w211 amg gurus
I was pouring over this thread and my 03/04 e55 has had a repair done in 2008 as a recall according to my VMI for the fuel filter module(pic of invoice included). I assume this is for the leaking problems many of you experience.
That being said, it says on my VMI under service packages FUEL TANK with code 47001(pic attached as well).
Does this mean I am entitled to the fuel tank replacement along with all relative components even though I smell no fuel and have no visible leaks?
Based on what Ive gathered from this thread they basically replaced the bare minimum but should have done the full tank etc....
Any Insight would be greatly appreciated!:bow:

-Mike

https://cimg5.ibsrv.net/gimg/www.mbw...1ebf5bf01.jpeg


https://cimg6.ibsrv.net/gimg/www.mbw...c1e785946.jpeg

This recall that was done to your car back in 2008 is something entirely different. You are not entitled to any further repair unless you have a fuel leak or smell. You still have 3 years of this extension though so don't worry.

NDizzle 10-09-2015 11:45 AM

Hi everyone... First post and all of that. I bought a 2004 E55 a few weeks ago.

I just had a good experience at MB of Rocklin, CA. (Sacramento suburb)

They were able to source everything for my E55 in the same week. They had the tanks shipped from the east coast, completely assembled with new sending units and fuel pumps ready to go. I'm about an hour away from the dealer, so my scheduling is a bit rough, but I was able to drop off the car on Monday morning and it was complete and ready for pickup on Thursday around 11am.

I just talked to my service advisor to make sure they replaced everything and he confirmed that they have and - and this is the good news - the parts for the E55 aren't currently on backorder. Still several available nationwide.

Now is a good time to get this work done!

Edit: Forgot - the only questionable thing was that they tried to quote me $1,400 to change the two motor mounts and the trans mount. Yeah, no thanks.

Mackhack 10-10-2015 05:32 PM


Originally Posted by JoeNobody (Post 6566477)
Just to clarify, if you have an E55 and your Mercedes VMI lists 'tank' for your unit (and I suspect all E55's do), THEN YOU NEED A NEW FUEL SENDER, NEW FUEL PUMP, AND A NEW FUEL TANK!!

These are the instructions from Mercedes themselves and are part of their settlement with NHTSB!!!!

If you only got part of the fix, then just know that your dealer did not follow the instructions, and your problem will only come back after the other components eventually fail.

After all this controversy, I took your advise went back and asked for the tank to be replaced as well. On back order of course. I contacted my source and he shipped out the tank this morning. It will be in San Diego on Tuesday.

I officially apologize to you JoeNobody. So this way the whole issue is taken care of and hopefully we won't ever have to deal with it ever again (although so far the smell didn't come back)!!!

equitiesguy 10-11-2015 03:21 PM


Originally Posted by Mackhack (Post 6580662)
After all this controversy, I took your advise went back and asked for the tank to be replaced as well. On back order of course. I contacted my source and he shipped out the tank this morning. It will be in San Diego on Tuesday.

I officially apologize to you JoeNobody. So this way the whole issue is taken care of and hopefully we won't ever have to deal with it ever again (although so far the smell didn't come back)!!!

I'm fairly certain the tanks between the CLS55 and E55 are nearly identical. The fuel components are 99% identical as well.

The fuel filter clogs on the driver side, and the plastic starts to crack under the backpressure. Eventually it takes out the internal sensor and leaks up into the "catch" on top of the tank so it doesn't drip down on to the exhaust. CAUSE: defective and inferior plastic housing of the filter sender.

The passenger side fuel pumps fail either through strain (clogged filter on other side) and/or defective plastic. The pumps will draw more power than normal, melt the electrical connector, and fuel comes up through the plug.

There may be other leak issues related to the inferior plastic housings from VDO.

The tank itself doesn't have any real issues. They have to drop the exhaust on the CLS in order to change it, and frankly, I don't trust a dealer enough to let them do that much work to my car.

The sealing rings on the tank itself are INSANELY tight, and if you ever see the tool used to lock it and the rubber seals themselves (I have one of the real claw tools), then you'll agree that it doesn't leak from the metal tank itself when tightened properly. The dealer didn't tighten mine properly, fyi.

No reason not to change the tank though, if you just want it changed. Clean tank = cleaner filter = happier fuel pumps = less likely this whole **** storm will come about again.

Mackhack 10-11-2015 03:47 PM

Same on the Es. Exhausted has to be lowered. I replaced my seals myself when it started because I thought that was the problem before I ever found out about the whole leak issue. I had the original black ones in. Replacements are green. It's intended to know if they were replaced.

Rocman8 10-11-2015 04:50 PM


Originally Posted by equitiesguy (Post 6581224)
I'm fairly certain the tanks between the CLS55 and E55 are nearly identical. The fuel components are 99% identical as well.

The fuel filter clogs on the driver side, and the plastic starts to crack under the backpressure. Eventually it takes out the internal sensor and leaks up into the "catch" on top of the tank so it doesn't drip down on to the exhaust. CAUSE: defective and inferior plastic housing of the filter sender.

The passenger side fuel pumps fail either through strain (clogged filter on other side) and/or defective plastic. The pumps will draw more power than normal, melt the electrical connector, and fuel comes up through the plug.

There may be other leak issues related to the inferior plastic housings from VDO.

The tank itself doesn't have any real issues. They have to drop the exhaust on the CLS in order to change it, and frankly, I don't trust a dealer enough to let them do that much work to my car.

The sealing rings on the tank itself are INSANELY tight, and if you ever see the tool used to lock it and the rubber seals themselves (I have one of the real claw tools), then you'll agree that it doesn't leak from the metal tank itself when tightened properly. The dealer didn't tighten mine properly, fyi.

No reason not to change the tank though, if you just want it changed. Clean tank = cleaner filter = happier fuel pumps = less likely this whole **** storm will come about again.

this is almost entirely correct except the fuel tanks are not metal they are plastic and the tanks at times actually do leak themselves from the upper center area of the tank and seep downward to where the sender caps are.

Mackhack 10-11-2015 05:18 PM


Originally Posted by Rocman8 (Post 6581285)
this is almost entirely correct except the fuel tanks are not metal they are plastic and the tanks at times actually do leak themselves from the upper center area of the tank and seep downward to where the sender caps are.

US tanks are metal because of the ULEV and SULEV standards. Rest of world models using plastic tanks.

Rocman8 10-11-2015 05:27 PM


Originally Posted by Mackhack (Post 6581302)
US tanks are metal because of the ULEV and SULEV standards. Rest of world models using plastic tanks.

you are absolutely incorrect. you have an e55? go out and knock on your tank. its plastic. in fact this entire thread only pertains to plastic tanks to begin with. i believe you are thinking mercedes PZEV vehicles with the metal tanks which didnt start till later model w211 and it was non AMG.

Mackhack 10-11-2015 05:40 PM

I guess I did think about that.

equitiesguy 10-12-2015 07:21 AM


Originally Posted by Rocman8 (Post 6581309)
you are absolutely incorrect. you have an e55? go out and knock on your tank. its plastic. in fact this entire thread only pertains to plastic tanks to begin with. i believe you are thinking mercedes PZEV vehicles with the metal tanks which didnt start till later model w211 and it was non AMG.

My tank is metal, but I have a CLS. It's cheap, thin, flimsy like metal. There may be some plastic somewhere in connection with it, but I haven't seen it.

When in doubt, make them change the tank. It's gasoline.

StarvingArtist 10-12-2015 07:34 AM

I have a CLS with a plastic tank. Weird.

Rocman8 10-12-2015 08:40 AM


Originally Posted by equitiesguy (Post 6581722)
My tank is metal, but I have a CLS. It's cheap, thin, flimsy like metal. There may be some plastic somewhere in connection with it, but I haven't seen it.

When in doubt, make them change the tank. It's gasoline.

nope, its plastic.

AgSilver 10-12-2015 07:28 PM

4 Attachment(s)
Yes, plastic. I changed my pump/filter modules and (green) seals last year. With about 70k miles on the clock the old unit seemed to be in excellent condition with no indication of overheating due to clogged filters.

Attachment 372088

Attachment 372089

Attachment 372090

Attachment 372091

While it's a U.S. version E55, it has spent most of it days in Germany and has never had ethanol laced gasoline in it. As far as I can determine, the fuel leak problems associated with U.S. based autos are nonexistent in Germany. I am of the belief that the original plastics and seals, including the tank are possibly reacting to the ethanol in the fuel. I am also a great believer in the regular use of high quality fuel system cleaners such as Techron or LiquiMoly which also eliminate carbon buildup.

Just my $.02

equitiesguy 10-13-2015 04:55 AM


Originally Posted by Rocman8 (Post 6581753)
nope, its plastic.

The entire exterior of the top of my tank is metal where the plastic seal rings are tightened. The interior (when I was in there) had a distinct metal ring to it when I banged crap against it in an attempt to fish through the filter sender units hoses.

The bottom of the tank could be plastic. It still had some gas in there, and I wasn't going that deep.

Could be aftermarket I suppose. If you want pictures, I can get around to it this weekend.

Are you saying that your plastic seal rings for the fuel pump/sender unit are connecting from plastic to plastic on your tanks?

Mackhack 10-13-2015 10:13 AM

I banged on the tank yesterday and it is metal. I can distinguish between the sound of plastic and the sound of metal.

Rocman8 10-13-2015 10:27 AM


Originally Posted by equitiesguy (Post 6582702)
The entire exterior of the top of my tank is metal where the plastic seal rings are tightened. The interior (when I was in there) had a distinct metal ring to it when I banged crap against it in an attempt to fish through the filter sender units hoses.

The bottom of the tank could be plastic. It still had some gas in there, and I wasn't going that deep.

Could be aftermarket I suppose. If you want pictures, I can get around to it this weekend.

Are you saying that your plastic seal rings for the fuel pump/sender unit are connecting from plastic to plastic on your tanks?

Yes, plastic threaded locking rings to plastic threaded tank.

Lowflight 10-15-2015 10:58 AM

Picked mine up this morning. Done:y:y:y

jmb614 10-15-2015 01:06 PM

Does the system need to be leaking in order for Mercedes to cover the replacement of the tank, senders, filters etc.? Or can one take their E55 into the dealership and have everything replaced courtesy of Mercedes?

Mackhack 10-15-2015 01:25 PM


Originally Posted by jmb614 (Post 6585131)
Does the system need to be leaking in order for Mercedes to cover the replacement of the tank, senders, filters etc.? Or can one take their E55 into the dealership and have everything replaced courtesy of Mercedes?

You have to have the symptoms showing. Riffs you can get it replaced. You might be one of the few who doesn't have the issue. Not every single US W211 has the issue.

JoeNobody 10-20-2015 12:38 AM


Originally Posted by jmb614 (Post 6585131)
Does the system need to be leaking in order for Mercedes to cover the replacement of the tank, senders, filters etc.? Or can one take their E55 into the dealership and have everything replaced courtesy of Mercedes?

  1. Fill your tank up to the brim
  2. drive up and down the steepest hills around you (or drive like a loon and get some high lateral g-forces)
  3. pull up on the rear seat then remove the access covers for both driver and passenger side
  4. Inspect for leaking fuel or fumes.
  5. If you see fuel, take some photos, and schedule an appointment with Mercedes dealer.

Contrary to Mercedes absurd claim, the problem is far more widespread than "1% of possible vehicles"

Mackhack 10-20-2015 10:12 AM

Car was back at MB to get the tank and other small parts replaced. Unfortunately they mastered to mess up my front alignment, broke the power folding mirror and my AIRmatic is stiff like a brick. They couldn't even push the mirror housing all the way in and the CI showed mirror blinker defective. Nobody said anything about the mirror until I noticed it. And since they are non-US options I have to order them myself in Germany.

Last time I dropped off my car at this MB dealership. How in the world can you damage a customer's car and think you can get away with it?

JoeNobody 10-20-2015 04:02 PM

They get away with damaging cars all the time.

I got my car back from the dealer and the driver dynamic seat was leaking from the thigh cushion (probably caused by a heavy mechanic dropping his ass onto the seat). I didn't notice until a few days later when the seat was hissing and then I found a dynamic seat malfunction code that first appeared while the dealer had the car.

How they messed up that much stuff on your car is definitely bothersome. I would contact the service advisor at the dealer, and if they're not helpful then write a letter to MB corporate and see what they say.

Mackhack 10-20-2015 04:17 PM

Well the car was in for a fix that another dealership ****ed up already. Then they didn't fix it correctly either and I had to go back (that's why I also asked about the tank fix) and because the last SA ****ed up so badly I was dealing directly with the SA manager and shop foreman.

My car was in the first shop for 12 days for a repair. They didn't fix it correctly and I went to them because my car was so low that it basically sat on the street (there is another thread about this) and it turned out I needed new AIRmatic struts which they put it. It took them a total of 3.5 weeks to begin with. The result was that the suspension was stiff like a brick and they ****ed up my front alignment (steering wheel was 30 degree to the right while driving straight). How if you work on the rear stuff? And the power folding mirror was the third thing. Then it took me 2 weeks to get the SA manager on the phone because my SA never returned any phone call. So he wanted to make it right. The tank issue looks solved. The mirror they couldn't order (of course not its a non-US option). So I the customer have to order it again from Germany. They didn't want to cover it. It took us 2 hours of fighting with these idiots. All they did was giving us a credit for s future service in the amount of the mirror. And I have to do the work myself too. The suspension is still stiff and the steering wheel is still not straight.

We think we need to escalate the whole incident to MBUSA but what do they do? Take the complaint and stuff it in a box probably.

JoeNobody 10-20-2015 04:21 PM

MBUSA will be more helpful. I would write them a letter and physically mail it. You'll get a call from them probably in a week or two.

Mackhack 10-20-2015 04:24 PM


Originally Posted by JoeNobody (Post 6590070)
MBUSA will be more helpful. I would write them a letter and physically mail it. You'll get a call from them probably in a week or two.

We will. But it needs to be drafted well. We don't do ghetto 10 minute quick n dirty stuff. Hopefully something good will come out in the end for our time wasted on all this just because someone didn't do his job well.

JoeNobody 10-21-2015 01:47 AM

Quick and dirty draft might be all it takes. Get it on paper as they'll call you to discuss it anyways, which makes the letter only an intro. Main thing to point out is what you'd like for a resolution.

2000UZJ 10-22-2015 05:44 PM

Just got hit with a P0456 CEL today sitting in traffic...

Youpiter 10-27-2015 06:51 PM

Just had mine replaced N/C, new tank brought in from Germany because of the shortage.

Max.H 11-15-2015 11:15 PM


Originally Posted by 2000UZJ (Post 6592299)
Just got hit with a P0456 CEL today sitting in traffic...

What does that mean? EVAP is leaking but where? is this a sure fire sign your fuel sender is cracked? Thanks

JoeNobody 11-15-2015 11:28 PM

Check your pump and sender for fuel pooling up or fuel stink.

Fill up fuel tank to the brim, drive around a bit, the pull up on the front of the rear seat, then remove the two access covers under the seat, and remove the rubber gum cover. It'll be easy to see if there's problems.

Hotsauce55 11-16-2015 08:48 AM

I filled up the other day & got a very faint smell of gas, which went away as the fuel was used. I have a US born car here in Canada so not sure what my options are if I find fuel pooling?

Hulk 11-16-2015 08:52 AM

If it comes up as a US vin, you may be in luck, go to a dealer and let us know. A US dealer will warranty it for sure though

Mackhack 11-16-2015 09:15 AM


Originally Posted by Hotsauce55 (Post 6616647)
I filled up the other day & got a very faint smell of gas, which went away as the fuel was used. I have a US born car here in Canada so not sure what my options are if I find fuel pooling?

Try it. Someone else in a foreign country with his US car did get denied.

Hotsauce55 11-16-2015 11:56 AM

I called MB in Buffalo & they have nothing showing on the "VMI"?? They said no open recalls on my car. When I go to the MBUSA site, I see the following under my VIN

NHTSA 05V133 & EPA3389 both as completed but not the EA13-003

In addition, I call MBUSA & get instructed to call dealer to remedy recalls. A perpetual circle now...

Hulk 11-16-2015 11:59 AM

Send them the settlement letter, pretty straight forward. Btw your senders must be leaking

JoeNobody 11-16-2015 12:00 PM

It won't show up as a recall, as Mercedes settled with NHTSA by extending the warranty.

Hotsauce55 11-16-2015 12:10 PM


Originally Posted by Hulk (Post 6616801)
Send them the settlement letter, pretty straight forward. Btw your senders must be leaking

Where can I find a settlement letter? I am not the original owner nor have that letter.

Joe - when I told the guys about the NHTSA # they said to call MBUSA as they knew nothing about it

Mackhack 11-16-2015 12:13 PM


Originally Posted by Hotsauce55 (Post 6616799)
I called MB in Buffalo & they have nothing showing on the "VMI"?? They said no open recalls on my car. When I go to the MBUSA site, I see the following under my VIN

NHTSA 05V133 & EPA3389 both as completed but not the EA13-003

In addition, I call MBUSA & get instructed to call dealer to remedy recalls. A perpetual circle now...

Because it is not a recall. It is an extended warranty. Big difference.

Mackhack 11-16-2015 12:14 PM


Originally Posted by Hotsauce55 (Post 6616810)
Where can I find a settlement letter? I am not the original owner nor have that letter.

Joe - when I told the guys about the NHTSA # they said to call MBUSA as they knew nothing about it

On here. We have 3 threads. Check all 3 outs there from konigstiger. If not I'll upload it again too.

JoeNobody 11-16-2015 12:14 PM

The dealer must know by now, as the settlement was almost a year ago.

Tell the dealer to call MBUSA, and they will confirm. You can also call Mercedes customer number, and they will help set the dealer straight. A scanned copy of the letter is posted somewhere in this thread (one of the first few pages I think).

Hulk 11-16-2015 12:48 PM

Here you go..


http://www-odi.nhtsa.dot.gov/acms/cs...3003-61085.pdf

Hotsauce55 11-16-2015 12:52 PM

Thanks Hulk, I actually had seen that letter before but was looking for a more generic one, as in not to a specific person. I will call dealer about an "extended warranty" for NHTSA EA13-003.

I assume the senders are covered?

Hulk 11-16-2015 01:07 PM

As the letter states, pumps, senders, tank and seals.
The new part is as one, tank, pumps and senders in one.

Hotsauce55 11-16-2015 01:12 PM

Guy at dealership acknowledged the warranty extension but obviously needs the car to diagnose. He also said the last person to get this done had to wait 5 months for MB to send the dealership a tank lol. He also said its a few days for the procedure.

I am hoping I don't book the car in just to find out it's something else, not covered under warranty :rolleyes:

Hulk 11-16-2015 01:15 PM

Usually if there is not fuel pooling, they will deny, maybe they have changed their ways. Yes it may take some time to get the parts in, I took a few months for mine. They will offer a rental at their cost if you want though.

Hotsauce55 11-16-2015 01:20 PM

I will check for pooling. A loaner doesn't work for me since it can't be driven over the border. I would take vehicle, get diagnosis & warranty confirmation, leave & come back when parts are in etc..

Mackhack 11-16-2015 01:37 PM

Fill it up and drive straight to them. That's all diagnosis they need. It smelled so bad we got headaches in our car after just minutes of sitting inside. Star Diagnosis won't tell them beep beep beep fuel smell. It is nothing a machine can diagnose ;) good old mechanic with his nose is all its needed.

Hulk 11-16-2015 02:47 PM

I have seen people get turned away with just smell, and get charged for diagnosis time you need to see the fuel pooling. If you got all new parts with just fuel smell you were very lucky.

Mackhack 11-16-2015 02:49 PM

@Hulk if your message was for me, we did have the pool! Check my pictures. ;)

Hulk 11-16-2015 03:22 PM

Oh ok lol
I thought you were just saying fuel smell is enough

Mackhack 11-16-2015 03:36 PM

Wasn't my intention. But if it smells, most likely it's going to be pooling.

Hulk 11-16-2015 05:08 PM

Not all the time
Sometimes it pools near the middle of the tank and you can't see it but easily smell it

JoeNobody 11-16-2015 09:05 PM

Mercedes extended warranty is for fuel leaking or fuel smell. Just smell should be enough for them to at least inspect the car free of charge.

But, it's really helpful to verify the problem yourself before bringing in. My buddy had his fuel pump documented as 'working' by the dealer, even though it had a giant pool of fuel on it.

Tremek 12-08-2015 09:08 PM

Friend is at Fletcher Jones Mercedes right now and is getting scammed by the dealer about a $170 charge to "inspect" his entire fuel system on a completely stock E55 while they do the recall. Anyone else experienced this?

JoeNobody 12-08-2015 09:11 PM

Call Mercedes USA customer phone number. He should not pay anything if the fuel system is leaking.

Jelanib 12-22-2015 02:13 AM

Leaving this here for anyone that needs it. Don't call MB USA, they won't do anything. You have to take it to the dealer. Documentation helps..

"Mercedes told NHTSA on Sept. 4 it will extend the original warranty coverage to 15 years and unlimited mileage on "Covered Fuel Tank Components" in 2003-2009 E-Class vehicles in and 2006-2011 CLS-Class vehicles. Fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings. That letter was made public in recent days by NHTSA."

http://www.detroitnews.com/story/bus...robe/20800823/


Proof from NHTSA that Mercedes will cover: http://www-odi.nhtsa.dot.gov/cars/pr...h&summary=true

Recall letter from Owner: http://www.mbca.org/sites/default/fi...TankRecall.pdf

Mackhack 12-22-2015 12:50 PM

Jelneb I have only positive to say about MBUSA. We too had an issue with a lazy service advisor who gave false information to us about this, processed the claim wrong and tried to cover his mess up. 2 phone calls with MBUSA and the check was on the way to us.

JoeNobody 12-22-2015 01:24 PM

The recall letter was from 2008, and all they did was replace the fuel sender with another one that also leaked. Mercedes has known about this fuel system design issue for a long time, and has somehow avoided a proper recall to fix the issue. Only after NHTSA investigated did they do a voluntary warranty extension.

Jelanib 12-22-2015 08:32 PM


Originally Posted by Mackhack (Post 6652032)
Jelneb I have only positive to say about MBUSA. We too had an issue with a lazy service advisor who gave false information to us about this, processed the claim wrong and tried to cover his mess up. 2 phone calls with MBUSA and the check was on the way to us.

Ya I tried calling in advance. That's how it should work but I'm not sure if you're always able to get through. It was easier for me to call a couple dealers to find one that would honor the extended warranty. Sucks you had to go through all of that but good to know you actually got a response!

Mackhack 12-22-2015 10:14 PM


Originally Posted by Jelanib (Post 6652657)
Ya I tried calling in advance. That's how it should work but I'm not sure if you're always able to get through. It was easier for me to call a couple dealers to find one that would honor the extended warranty. Sucks you had to go through all of that but good to know you actually got a response!

I guess my situation was a little different. Went to dealership and asked for the warranty repair. They told us it was done already and they would charge us $1700. That was a no go for us bc the smell was so bad that we got headaches after a few minutes in the car.

Went to my friend who has a MB certified repair shop. He did the repair (only the pumps and sender units on both sides). I was happy with the repair and didn't think much of it.

I went to a different dealership and requested the check. I gave them copies of all the paperwork that was needed per the letter. The SA submitted the paperwork, but the paperwork stated it was a repair instead of a leak issue. MBUSA denied it because it was phrased wrong. The SA told us we need to contact MBUSA. We did. They told us they denied it bc it wasn't a leak but just a repair. We told them no it's a leak and it was documented as a leak with the first dealership, and we had that documentation with the wording. We scanned all I'd that and emailed it to MBUSA. They then told us ok that's good but we need to go through the dealership again. We called the dealership and told them fix the wording and sum it it again. The SA was too lazy (just our opinion based of other lazy issues with had with him) and wanted us to do the run around. So MBUSA called him and told him to move his ass and file it for his customer.

JoeNobody told me then here that the repair should have included the gas tank and what not. I wasn't really concerned about it but later on the more I communicated with Nobidy here thought ok why not taking advantage of the extended warranty now instead of waiting. So we had to take the car in anyways and I stated what happened and we weren't happy but we need to get the complete warranty repair done. So they took care of it and finished basically up what was still needed.

All in all it was a little of a PITA but now it's done for a few months and we are happy.

Scoobywrx 01-12-2016 08:31 AM

My 211 has recently started to smell like fuel on fillups; - Car has 71k miles; Will I be okay if I take it into the dealer?

Voland 01-12-2016 10:44 AM


Originally Posted by Scoobywrx (Post 6673095)
My 211 has recently started to smell like fuel on fillups; - Car has 71k miles; Will I be okay if I take it into the dealer?

Take it in immediately. If you encounter resistance, depending on where you are, find a dealer that's cooperative.

Read this entire thread as it's very informative and will give you the straight story.

Mackhack 01-12-2016 10:53 AM


Originally Posted by Scoobywrx (Post 6673095)
My 211 has recently started to smell like fuel on fillups; - Car has 71k miles; Will I be okay if I take it into the dealer?

What do you think? Why do you think it's not ok to bring it in? :confused:

BIGKERM'S04E55 01-13-2016 10:44 PM


Originally Posted by GregMB (Post 6272220)
Check out the information below:

http://www.detroitnews.com/story/bus...robe/20800823/


Looks like MBZ will now cover all repairs for MY2003 -2009 E Class for up to 15 years (and unlimited mileage) for fuel leaks....

Get those fuel tanks fixed, gents!!!

And for those of you who paid out-of-pocket: Go ask for your refund!!!!




-G

I got mine fixed by MB !. I also have some AMG wheels for sale would love them to go to someone who will use them , check out my threads please , thanks !

V-AMG 01-14-2016 11:20 PM

1 Attachment(s)
Looks like I'll be calling MB tomorrow.

CEL came up for P0456 (small evap leak) and being an E55 i checked the pumps. Sure enough, the passenger side pump has a crack and a leak. Started smelling fuel faintly as i was undoing the cover.

MB took care of the SBC issue on my E320 without any hesitation, so i hope this goes just as smoothly.

Mackhack 01-14-2016 11:25 PM

What model year and how many miles did the car have when you got the SBC replaced?

V-AMG 01-14-2016 11:41 PM


Originally Posted by Mackhack (Post 6676722)
What model year and how many miles did the car have when you got the SBC replaced?

It was a 2004 E320 with 110k miles. This was 3 years ago, in 2013. It was 9 years and 9 months old at the time so still under the 10 year mark.

My current E55 is low mileage, but it is over 10 yrs old so i do worry about that every time i drive it. Although, resetting the counter seems to be more and more common now a days...

Mackhack 01-14-2016 11:43 PM

Ok.

Cloin 01-19-2016 10:06 AM

Hey guys,
Glad to see this thread is still active. I have a 2005 C55 AMG and I just had the same leak you guys have been experiencing. I have it well documented and I have contacted MBUSA but haven't received any support about it since the C-class wasn't included in this problem but the design of our AMG fuel system is the same the part numbers are just different. Anyways, I am reporting it through NHTSA but was just curious if you guys had a tally of how many vehicles have been having issues outside of the E-class and CLS-class that were included in the warranty extension?

Voland 01-19-2016 12:34 PM


Originally Posted by Cloin (Post 6681075)
Hey guys,
Glad to see this thread is still active. I have a 2005 C55 AMG and I just had the same leak you guys have been experiencing. I have it well documented and I have contacted MBUSA but haven't received any support about it since the C-class wasn't included in this problem but the design of our AMG fuel system is the same the part numbers are just different. Anyways, I am reporting it through NHTSA but was just curious if you guys had a tally of how many vehicles have been having issues outside of the E-class and CLS-class that were included in the warranty extension?

I'd make a stink. Since my replacement I had to return to have a coupling torqued down whereas it initially was left loose. Now my indie diagnosed an evaporative fuel system leak, check engine light on. It never ends, only the car is such a dream to drive. Just changed out the trans fluid and replaced the pilot bushing. Man, what a difference in driveability, speed, power, shifting...

turbo97se 01-23-2016 12:25 AM

I replaced mine myself way back and did a DIY. Unfortunately, I did not keep the receipts or anything. I also repaired the passenger side which was starting to leak .. filling it with Permatex.

I recently acquired a 320 CDI and it has the leak issue and of course it is not covered under warranty. I can't win for losing .. looks like I will have to DIY again. Honestly it is the same issue, I don't understand why they are selective on VIN numbers.

If anyone has old leaky senders/pumps that they don't want (for an E55), I will put them into my E55 and make MB fix it like they should've the first time!

RVAE34 02-23-2016 12:35 PM

Took my car to the dealer and just told them about the smell. Service guy told me they will take care of it free of charge and I may get a new tank. Called me back 3 hours later and said I am in fact getting a whole new tank and it's in stock. Hoping to get the car back today or tomorrow.

C63DaKine 02-23-2016 07:24 PM

when the leak happens, does CEL illuminate?

Mackhack 02-23-2016 08:04 PM


Originally Posted by C63DaKine (Post 6717226)
when the leak happens, does CEL illuminate?

No but your nose should. This is nothing you can miss! Trust us on that one!

C63DaKine 02-23-2016 08:43 PM


Originally Posted by Mackhack (Post 6717282)
No but your nose should. This is nothing you can miss! Trust us on that one!

Well... here's what happened.

My CEL came on... (perhaps my nose is dull and I couldn't smell anything...)

I take my car to the dealership and they run tests all day, and my SA tells me "Fuel pump / fuel sending unit", needs to be worked on but it would cost approx $2800.

I inquired if it is covered under the fuel leak issue... and the dealership is saying no... because of the fact that I brought the car in because of "CEL illuminated".

They are still checking on it...

What are your thoughts?

Mackhack 02-23-2016 09:19 PM


Originally Posted by C63DaKine (Post 6717334)
Well... here's what happened.

My CEL came on... (perhaps my nose is dull and I couldn't smell anything...)

I take my car to the dealership and they run tests all day, and my SA tells me "Fuel pump / fuel sending unit", needs to be worked on but it would cost approx $2800.

I inquired if it is covered under the fuel leak issue... and the dealership is saying no... because of the fact that I brought the car in because of "CEL illuminated".

They are still checking on it...

What are your thoughts?

I personally wasn't there so I can't really give you any advise or be on your side. I'm not aware of anything that would constitute them from denying the claim bc of the CEL being on.

The CEL is on for a reason. It would take 5 seconds to check what it's on for. If it's on for let's say a fuel cap not properly closed then I would say it has nothing to do with the smell problem and they should do the work under the warranty.

So once you have all the facts together let us know and I'm sure one of the other member can elaborate on whether it's a legit turn down or not of the warranty claim.

JoeNobody 02-24-2016 11:31 PM

It doesn't matter why you brought it in. If the fuel system is leaking fuel or has fuel stink, they must fix it! The dealer is trying to weasel out of sticking their Mercedes overlords with another repair bill.

Call up Mercedes HQ and talk to them.

C63DaKine 02-25-2016 12:14 PM


Originally Posted by JoeNobody (Post 6718791)
It doesn't matter why you brought it in. If the fuel system is leaking fuel or has fuel stink, they must fix it! The dealer is trying to weasel out of sticking their Mercedes overlords with another repair bill.

Call up Mercedes HQ and talk to them.

It's 7am now and I'm st the dealership to address this issue with shop foreman and the "warranty writer" to rectify the whole situation.

Mackhack 02-25-2016 12:27 PM

Good for you man. Show them who the customer is.

C63DaKine 02-25-2016 12:34 PM


Originally Posted by Mackhack (Post 6719226)
Good for you man. Show them who the customer is.

It was just so hard to believe that I had to convince the fact that fuel sender, pump is part of fuel components as states in the letter sent from NHSTA to MB.... I still have to talk to the foreman and warranty writer but it's just so frustrating...

Mackhack 02-25-2016 12:40 PM

Trust me. Been there. We had to go back twice and even involve MBUSA. Too many lazy people there plus the fact that they only collect a paycheck and don't like to know current affairs to help customers is the problem.

C63DaKine 02-25-2016 12:49 PM


Originally Posted by Mackhack (Post 6719237)
Trust me. Been there. We had to go back twice and even involve MBUSA. Too many lazy people there plus the fact that they only collect a paycheck and don't like to know current affairs to help customers is the problem.

My SA has always been up front and honest with me.... i understand he has guidelines and whatnot to follow... I was just fed up with how they(whether the tech or the warranty writer) kept denying that it's irrelevant issue and not part of the fuel component...as it is so blatantly stated that all of those parts, or any persons with common sense can comprehend that it's part of fuel system/component...

I'm really keeping my fingers crossed.... Hope it will all work out.

On a brighter note, I am sitting next to a cute girl who smells extremely delicious... Lol

Mackhack 02-25-2016 01:01 PM

Policy or not. At least try to have some common sense Mr SA! Too many things that don't work as expected when working with MB unfortunately.

JoeNobody 02-25-2016 01:11 PM

Read through this thread. Ask them to pull your car's info in VMI. If it stays "tank" then you need a brand new tank/sender/pump. If it says "fuel components", then they warranty only individual failed components (such as the fuel sender).

In this thread there is the repair instructions that Mercedes dealers use, and it's completely explicit on what they should do. Give them that repair flowchart, and if they still baulk then file a claim/complaint with the NHTSA and explain what's going on.

C63DaKine 02-25-2016 01:32 PM


Originally Posted by JoeNobody (Post 6719290)
Read through this thread. Ask them to pull your car's info in VMI. If it stays "tank" then you need a brand new tank/sender/pump. If it says "fuel components", then they warranty only individual failed components (such as the fuel sender).

In this thread there is the repair instructions that Mercedes dealers use, and it's completely explicit on what they should do. Give them that repair flowchart, and if they still baulk then file a claim/complaint with the NHTSA and explain what's going on.

Yea... Thanks for chiming in. I read the whole thread over and over. My first step right now is with the letter from NHTSA, and then I was going to use the flow chart and VMI inquiry...

Still waiting... Last I spoke to the SA, he said if anything they will replace everything... I'm hoping for that.

builtbyfood 02-25-2016 05:31 PM

I got the code for P0456 today on the way in to work. Contacted the local dealer about the letter posted earlier.

I have an appointment on Monday to drop off the car and have the fuel tank and such replaced under the extended 15 year warranty. No cost out of the pocket.

RVAE34 02-26-2016 08:30 AM

When I took mine in and they said they had the tank in stock, they actually only had the 350 tank. So they did end up having to order the new tank and said it would likely take a few weeks. But they didn't give me any hassle etc. I was very pleased with the service at our local dealer.

kleeb55 03-01-2016 09:00 AM

My car had the tank replaced under warranty already, I don't see anything on the paperwork saying they replaced the sender/pump. I recently noticed that it smells like fuel at times, not inside the car but outside towards the rear section of the car/where the tank is. Has anybody else experienced this? Fuel smell after the tank was already replaced under warranty, and if so have you had any trouble bringing it back to get it looked at again?

Mackhack 03-01-2016 10:52 AM

Are the pump/sender seals black or green?

kleeb55 03-01-2016 11:13 AM


Originally Posted by Mackhack (Post 6724184)
Are the pump/sender seals black or green?

I haven't had a chance to take it apart to look yet, which ones am I supposed to have?

Mackhack 03-01-2016 11:19 AM

Let us know and we can tell you once you have time. Both are fine, one tells its the original from when the car was build the other one when it was replaced. So you can tell then.

poohlvhun 03-18-2016 01:53 AM

soon mine started smelling like a as station and took it in to the dealership, they said it would be replaced under the warranty.
Then i remembered that i had a set of eurocharged headers put on a couple months ago, anyone had any problems with aftermarket headers? especially those that are welded on?
TIA!

BenzHawaii 03-18-2016 03:56 AM

I am starting to smell a strong odor of gas coming from the inside of my E55. Especially after filling up the tank. The other day I noticed a small wet spot of gasoline on my garage floor where I park my car. Does anyone know if this would this be covered on my 2003 E55 with 54k miles out in Hawaii? Any help is greatly appreciated.

JoeNobody 03-18-2016 03:42 PM

Headers should not matter, as long as they can disconnect last section with mufflers and resonator.

Yes Hawaii is covered, if there a Mercedes certified shop you can bring the car to. Get it fixed, you're driving a rolling bomb.

C63DaKine 03-23-2016 06:03 AM

Update: Dealership called and told me that the parts came in. Dropped off the car last Thursday (3/17/16) and rolling around in a loaner (GLA). Surprisingly the loaner is comfortable... love the SUV trunk accessibility. Unsure when my car will be done with the repair... pending, I am in no rush.


I will give you guys update furthermore

BenzHawaii 03-24-2016 05:30 AM


Originally Posted by C63DaKine (Post 6746829)
Update: Dealership called and told me that the parts came in. Dropped off the car last Thursday (3/17/16) and rolling around in a loaner (GLA). Surprisingly the loaner is comfortable... love the SUV trunk accessibility. Unsure when my car will be done with the repair... pending, I am in no rush.


I will give you guys update furthermore

Any word on them covering this job yet?

poohlvhun 03-29-2016 01:27 AM

So the dealer here was very professional, got me a loaner gla to drive for the week and called me when they were done!

Mackhack 03-29-2016 11:03 AM


Originally Posted by poohlvhun (Post 6752735)
So the dealer here was very professional, got me a loaner gla to drive for the week and called me when they were done!

How's the GLA? Got to drive the CLA 250, ML 350 4MATIC, C300 and E350 last year due to MBs inability to be a professional business.

poohlvhun 03-29-2016 06:53 PM


Originally Posted by Mackhack (Post 6753041)
How's the GLA? Got to drive the CLA 250, ML 350 4MATIC, C300 and E350 last year due to MBs inability to be a professional business.

It's ok, not a car I would buy. Prob go for a new e wagon or the new gls later this year

C63DaKine 04-07-2016 05:00 AM


Originally Posted by Mackhack (Post 6753041)
How's the GLA? Got to drive the CLA 250, ML 350 4MATIC, C300 and E350 last year due to MBs inability to be a professional business.


For me, GLA was functional...


Decent amount of trunk space... Only thing that it lacked was power. It struggled in many aspects... lol


As for the appearance, it was sleek, I liked it.
Gas tank is tiny...


Great loaner... I am actually thinking about leasing one just for giggles, every day car.


I never owned a white car... always wanted one. However I didn't realize how hard it was to keep it clean. Especially here in Hawaii with red sand... dust, only downfall.

XSTAR 04-20-2016 03:35 PM

Looks like in April of '10 my car (previous owner gave me all his records) had the recall for 2009020001 (Fuel Filter Module). Simply states:

025859 - Fuel Level Sensor Check
025860 - Sleeve at Fuel Level Sensor Retrofit

Does that mean mine would be free and clear? I've seemed to get a faint gas smell and curious if it's in my head or should I have the dealer check. Of course I could pull the seat as well. Just curious if back in '10 these items would have fixed the issues.

Rocman8 04-20-2016 03:37 PM

Totally different issue on the old recall. Pull the seat and tank covers and check for leaks.

Mackhack 04-20-2016 03:43 PM

According to my car's history (previous owner had every single receipt) I got several components replaced under the extended warranty and last year we did the whole 9 yards again. Seems indeed there are no new designs of the ill designed parts. Will see how long the new parts last this time.

bigmikey82 04-20-2016 06:48 PM

Started smelling fuel last week after filling up. Car is an 03 with 107k. Dropped car off on Tuesday 4/12 and got a call today saying it is ready for pickup. When I dropped it off they said VMI stated fuel tank and looking at the invoice they replaced everything. Dealership was Mercedes of Alexandria, they didn't ask any questions, knew right away about the extended warranty and gave me no trouble even though I've never brought the car there for anything.

Mackhack 04-20-2016 07:13 PM


Originally Posted by bigmikey82 (Post 6778277)
Started smelling fuel last week after filling up. Car is an 03 with 107k. Dropped car off on Tuesday 4/12 and got a call today saying it is ready for pickup. When I dropped it off they said VMI stated fuel tank and looking at the invoice they replaced everything. Dealership was Mercedes of Alexandria, they didn't ask any questions, knew right away about the extended warranty and gave me no trouble even though I've never brought the car there for anything.

That's how it should be. Good customer service!

XSTAR 04-26-2016 10:24 PM

Dropped mine off today. Parts are on order and work should be done in 5-7 days. They took a look, confirmed and said we will get it taken care of. Works for me.

JoeNobody 04-27-2016 11:50 AM

I'm shocked because many people I know still have not received the letter from MB informing them of the extended warranty.

june82000 04-27-2016 12:49 PM

New tank or not?
 
Is replacing the tank mandatory in this recall? At first the dealer told me that they would replace the sending units (leaking badly) which they did, and then they would replace the tanks later when they came in. Now they are telling me that my car isn't supposed to get a new tank. WTF?

JoeNobody 04-27-2016 02:35 PM

It's not a recall, it's an extended warranty. Replacing the gas tank is Mercedes own repair guidelines, so if the dealer does not want to follow that you should get it in writing (or pester them to do their own repair correctly).

Max.H 04-30-2016 07:00 PM

Lifted up back seat checked passenger side and it is leaking. My car is a 2005 and I replaced pumps @ MB back in 08. Will my car be covered?

Rocman8 04-30-2016 07:03 PM


Originally Posted by Max.H (Post 6788509)
Lifted up back seat checked passenger side and it is leaking. My car is a 2005 and I replaced pumps @ MB back in 08. Will my car be covered?

Yes

Max.H 04-30-2016 07:06 PM


Originally Posted by zarevron (Post 6272833)
Yeah - so about a month ago put the car in the garage for the winter and filled with a full tank of gas.


- One week before I put it away - P0456 - reset it, never came back.
- The next morning the garage reeked of fuel, no drips under the car, smell was coming from the inside. Had the sender replaced in 2012 then the smell was from the outside).
- Spoke to the dealer - they said bring it in.
- Last week took out the kid seat and the rear cushion before dropping it off (figured I'd treat the leather whilst the car was in the shop to get rid of the divots the car seat had made).
- Next day the car is gone, only thing in the garage was the rear cushion. The smell was just as bad, if not worse, than when the car was still there. - Let the cushion sit for 5 days, no change - still reeked. Washing time.


So yeah stripped the leather off and gave the cushion a good 4 hours wash, it still kind of smells like gas - but I think that will dissipate. Its pretty clear from the yellowing/orange areas where gas made contact and absorbed into the foam - how they deny that is beyond me. I took pictures.

I'm going to be really curious as to whether I have to pay the bill on this (CANADA) - I'm thinking yes - but wow wouldn't it be nice if the right thing happens and MB picks up the tab given I have less that 20,000km since the 2012 fix. Only issue I think there is that there are no upgraded parts - they are going to put the same new stuff in and a few years - repeat.


Edit - my car is still in the shop...


http://www.rasmus.ca/e55/rear_cushion1.jpg




http://www.rasmus.ca/e55/rear_cushion2.jpg


Did the Mb dealer in canada honor it or did you have to pay?

RVAE34 06-07-2016 08:48 AM

Got the call last week that my tank finally arrived. Dropped it off Friday and picked it up yesterday. No more smell. I even got a free tank of gas. I dropped it off as close to empty as possible to save them the trouble of a heavy tank and having to drain all the gas and it was full when I arrived. They gave me a list of all items replaced but I don't have it with me now. Very pleased with the whole situation and how MB handled it here in Richmond.

chawkins2001 06-14-2016 09:36 PM

Anyone have a parts list of what was replaced? Interested to know what was upgraded other than the plug setup/wiring.

RVAE34 06-15-2016 02:11 PM

They replaced my entire fuel tank along with miscellaneous other small parts.

E55AMGeezy 06-20-2016 02:24 PM

2 Attachment(s)
Had this done as well - My symptom was gas leaking/pooling on the ground in front of the LR wheel, after fill up. Found the MB recall letter and NHTSA docs online and headed to MB Rochester Hills, the local dealer. 3 days later I was told this wasn't covered and was given an estimate for brakes/suspension on top of the $2k fuel repair bill...imagine that. As most of you know, some dealers are completely clueless. Completely. :crazy:


I called MB Saint Clair Shores and they said "Drop it off, it needs a new tank, pumps, sender, gaskets, etc." Had this repair done in March '15 at MB SCS with no questions asked and at no charge.:bow:
Also - I had no service history at either dealer, MB SCS was readily willing to help.


The 'recall' is more of a silent warranty extension that extends the entire fuel system coverage (minus lines & injectors) to 15 years from date of manufacture, regardless of mileage or ownership.


Part #211 470 03 00 consists of: 1 passenger side pump assembly, 1 drivers side fuel sender assembly, 1 fuel tank, 2 gasket/O-rings that seal pump & sender to tank. (apologize I don't have ind. component part #'s - they're buried somewhere in this thread)


NOTE: This might not be an issue as of June '16, but in March '15, the fuel tank was out of stock worldwide and took 3+ months for MB SCS to procure.

seanol 08-16-2016 10:57 AM

Took mine in last Thursday and was back on the road Friday! I had taken out the rear seat and cover and physically saw a leak and could smell fuel. When I put the cover back on and seat back in there was no smell.

I decided to take it in anyway as I am not a fan of flammable materials leaking! I told the SA that I smelled fuel when I had the seat out and would like the tank and pumps replaced under warranty.

SA gave me a loaner and had the tanks delivered the next day. They washed the car, filled it full of fuel, and in general made me feel like I had just bought an AMG GT.

There is something to be said for that type of service. In the past we have always looked over Mercedes due to cost but we will certainly be looking at them in the future.

Mackhack 08-16-2016 12:03 PM

Complains about cost usually come from people who can't afford their car in the first place, regardless of make and model. Although there is nothing wrong with saving money but if one decides to go with a make that the world knows is an expensive one to get as well as to keep up shouldn't complain.

seanol 08-16-2016 12:18 PM


Originally Posted by Mackhack (Post 6889350)
Complains about cost usually come from people who can't afford their car in the first place, regardless of make and model. Although there is nothing wrong with saving money but if one decides to go with a make that the world knows is an expensive one to get as well as to keep up shouldn't complain.

If you have value for the money then it is not a cost issue. I do not throw money away. If there is value I will look at purchasing it. Just because it has a reputation of being expensive does not make it quality.

You spend your money your way and I promise not to tell you how to spend it. I will spend mine the way I see fit.

Mackhack 08-16-2016 12:21 PM

You missed my point. I was agreeing with you. This was geared towards the complainers.

seanol 08-16-2016 12:23 PM

Apologies, the printed word is difficult to decipher. I do see a lot of people make the mistake of not providing for the care and upkeep of this type of car.

AgSilver 08-16-2016 01:18 PM


Originally Posted by seanol (Post 6889272)
Took mine in last Thursday and was back on the road Friday! I had taken out the rear seat and cover and physically saw a leak and could smell fuel. When I put the cover back on and seat back in there was no smell.

I decided to take it in anyway as I am not a fan of flammable materials leaking! I told the SA that I smelled fuel when I had the seat out and would like the tank and pumps replaced under warranty.

SA gave me a loaner and had the tanks delivered the next day. They washed the car, filled it full of fuel, and in general made me feel like I had just bought an AMG GT.

There is something to be said for that type of service. In the past we have always looked over Mercedes due to cost but we will certainly be looking at them in the future.

However, you would not be benefiting from this "outstanding customer service" if it was not for the previous 5+ years of combined hard work by so many members of this forum who relentlessly pursued an obstinate MB USA who, with full knowledge of the defect, continued to deny the existence of any defect and responsibility to the last.

seanol 08-16-2016 01:21 PM


Originally Posted by AgSilver (Post 6889460)
However, you would not be benefiting from this "outstanding customer service" if it was not for the previous 5+ years of combined hard work by so many members of this forum who relentlessly pursued an obstinate MB USA who, with full knowledge of the defect, continued to deny the existence of any defect and responsibility to the last.

Agreed. That is why I joined the forum. I have also started to give back some, take a look at my dyno post sometime. :y

jmb614 08-17-2016 01:02 PM

Dealer replaced the tank, senders etc, and now I am getting a P0456 code. They are blaming the ECU and stating that it needs an update. Can anyone confirm if this could be accurate? Personally I think they can't find the leak and are blaming something else.

Mackhack 08-17-2016 01:18 PM

evaporative emissions system small leak detected.

Test that your tank is sealed. I'd start with th filler cap. If not let them figure it out. They are the "experts". Thy get paid by MBUSA not you. No need for an ECU update. That's for sure.

JoeNobody 08-17-2016 01:40 PM

I had the same problem, except mine was a major evap leak that started after the dealer replaced fuel pumps. Dealer could not get the repair done under warranty (despite that it's part of the fuel system), and MBUsa refused to Goodwill the repair.

Paid $500 out of my pocket to replace an evap purge valve, and cross my fingers it's now fixed.

jmb614 08-17-2016 05:49 PM

So they checked the charcoal cannister and purge valve and state all is good. They ran a fuel leak test in DAS and it states to clear the fault code and update the control module.

This SA seems to think they need to reprogram the ECU...

Mackhack 08-17-2016 06:20 PM

If they would know what they're doing thy wouldn't tell you "we think...". Or maybe they should simply do it. See what the changes will do. Maybe they have to think about what to think while they think. What do mechanics learn nowadays? How to change oil and how to replace good control modules and charge the customer. That's what they learn. I wish you good luck. Hopefully they figure it out while thinking...

JoeNobody 08-17-2016 06:38 PM

Which control module did they say needs updating? The ECU does handle a lot of emission functions, but updating it to fix a recurring evap error makes no sense.

Mackhack 08-17-2016 07:19 PM

If ECU (I assume we talk about ME) would require an update, the update would be available on the SD and it would actually recommend it to the mechanic. So again, "we think", would be out of the question. If it needs settings to be changed is a different story. But even then, WIS or any bulletins from MB would clarify this question for the mechanic. Back to the question: what do they know about their trait?

jmb614 08-18-2016 03:06 PM

This is why they "think" they had to update the ECU, which they did.

https://cimg1.ibsrv.net/gimg/www.mbw...3a51c4c457.jpg

Mackhack 08-18-2016 04:12 PM

Problem solved?

Picture confirms what I said. Their SD would tell them if there is an update necessary. Again. No need to think. The machine did it for them :D

Must be an Indy shop, right? SD looks like it at least.

jmb614 08-19-2016 11:14 AM


Originally Posted by Mackhack (Post 6891703)
Problem solved?

Picture confirms what I said. Their SD would tell them if there is an update necessary. Again. No need to think. The machine did it for them :D

Must be an Indy shop, right? SD looks like it at least.

So far so good. Not an independent shop, a certain undefeated boxer buys his Merc's there.

Mackhack 08-19-2016 12:07 PM

Must be a smart boxer then. Not paying over inflated prices to these glass and marvel palaces.

jmb614 08-19-2016 01:05 PM

Fortunately I didn't pay a dime, I would have taken it to a reputable indy shop that specializes before losing an arm and a leg at the dealership.

Blaine_S 08-20-2016 11:08 AM

Thank you for this post!!!!!

I was just about to read up on replacing the oil in my supercharger and stumbled across this thread. Literally this week I had filled up my E55 Estate and both my wife and I said after we run an errand and got back in the car.... "Don't you smell gas???"

Time for a trip to the dealership armed with all of your documentation.

THANK YOU!!!

Simmelma 08-25-2016 12:06 PM

Anyone know how to run the fuel tank leak test in star? just picked up software/computer and would love to run it myself before taking it to the stealership tomorrow!

PHDZINE 09-14-2016 02:19 PM

2007 E550 with 81K miles.

Started smelling fuel about a month ago on fill ups. Saw this thread and dropped off my car at Penski Mercedes in West Covina CA. They knew exactly what it was and said it should be covered under the new extended 15 year warranty. They even gave me a loaner vehicle for free! Car was fixed the next day and they stated the entire gas tank had to be replaced. Awesome customer service over there!

Thanks guys for all the info!!!

Mackhack 09-18-2016 08:32 PM

1 Attachment(s)
I performed a Fuel tank leak test and thought I share since it came up a few times.

rj4logan 10-13-2016 01:33 AM

I started noticing a petrochemical smell three weeks ago, but thought (since it was outside the car) that it might be fluids on the surface of the parking areas that I use. Turns out that it was the fuel tank on my 2004 E55 AMG (with RennTech performance package R1 which includes Hand Held Tuner ECU Upgrade and crankshaft pulley, higher efficiency intercooler pump).

I had not noticed this thread on previous visits, and it has been too long since I visited the forum. After my fabulous indy mechanic spotted the problem, I went to this forum and found amazing resource info. Thanks to everyone who posted above.

The dealership is replacing the tank tomorrow at no charge. They said that they barely smelled odor of gas inside the car (I agree) and that it was unlikely that the foam in the seat ($300.00 price quoted to replace it) would need to be replaced. They said that Mercedes would not cover the cost of foam replacement even if it had been contaminated because of the fuel tank leak.

The service manager also said that there have been zero fires reported to Mercedes as a result of the fuel tank leaks. He also said that some of the failed tank systems have literally squirted fuel into the seat foam on some vehicles and that it had caused some short term health issues for some people.

Good that the $2,800.00 typical charge for a new tank is covered by the extension of the warranty to 15 years, because I had just (today) replaced the supercharger pump, replaced the motor mounts (front and under the transmission-$1,100.00), had a transmission service with a new filter and 13 quarts of transmission fluid, had the visors on both sides re-glued (total cost of $45.00 instead of $400.00 apiece for replacements at the dealership price), and had a $1,850.00 replacement of the system that controls brake operations (mainly under difficult road conditions, I was told). It is fortunate that I LOVE this car, because $4,100 out of pocket plus rental car costs was painful. ;-)

rthom007 11-26-2016 04:00 PM

ALSO IN CANADA???
 
Hey OP or anyone else on thread, do we know if this is also available in canada? i have been dealing with this fuel leak isue for a while now and would love to have the repair cost covered at a dealership..

Strigoi 11-27-2016 03:42 AM

Noticed a couple of fill ups ago my car was making the garage smell like gas. My roommate works at an MB/BMW shop and called up the local dealer (who I bought the car from) and told them what was up after checking it out. They said they're going to warranty it for me. Got to swing by one day next week and set up a time to get this done.

It also nice that one of their techs used to work at the dealership. He said to request certain people to work on the car as they usually pawn off warranty work on the new guys. The car isn't a DD, so I'm fine with leaving it for longer if necessary.

Mackhack 11-27-2016 04:43 AM


Originally Posted by rthom007 (Post 6979449)
Hey OP or anyone else on thread, do we know if this is also available in canada? i have been dealing with this fuel leak isue for a while now and would love to have the repair cost covered at a dealership..

Unfortunately not for Canada.

AMG E Power 12-20-2016 12:30 PM

well had both my fuel sending units and gas tank replaced pretty much as soon as warranty was available last year and now my car just randomly dies. Its at the steeler and they are saying there is power to every thing but guess ??? the fuel pump and are saying it will be 1600 to replace them WTF !!! I got sent faulty pumps that short out and they want me to pay to replace the pumps that were just replaced !!!! 5 days before Christmas at that what luck. I'm not paying it I will call MBUSA

JoeNobody 12-20-2016 01:19 PM

Yes call MB USA, and if they don't help then contact NHTSA.

The extended warranty should cover the second replacement.

Perhaps since you got a replacement tank as soon as the warranty was extended, you got some older part revisions that still fail?

SICAMG 12-21-2016 09:21 PM

Mine has a slight leak when tank filled and parked over night .... sometimes.Problem is I have aftermarket fuel pumps and return style system now. Return fitting drilled right near the drive sender. This will not go over very well with the dealer. I may have to buy /repair this tank myself.Anyone run into this issue? That I have created !! LOL

Blade Canyon 12-22-2016 11:27 AM

My 2006 has been at the dealer for two full weeks. They have agreed to replace the tank and pumps under warranty, and I'm driving a loaner. They didn't get all the parts from Germany, however. They say some grommets are missing, and they are waiting for those to complete the repair. Nice loaner.

cij911 01-05-2017 08:47 AM

I had mine replaced yesterday and am crossing my fingers. I need to do some logging and make sure the car is running ok. A few spirited runs did not feel as strong as I had remembered.

kleeb55 01-09-2017 06:47 PM

Does this cover any fuel leaks or only the fuel tanks? Mine already got replaced but I am getting a bad fuel smell in the engine bay towards the back of the engine on the passenger side.

Rocman8 01-09-2017 06:50 PM


Originally Posted by kleeb55 (Post 7019879)
Does this cover any fuel leaks or only the fuel tanks? Mine already got replaced but I am getting a bad fuel smell in the engine bay towards the back of the engine on the passenger side.

only fuel tank components. You probably need the fuel rail damper o ring.

brycewit 01-16-2017 02:21 PM

I'm so glad I did research on this and found this thread. I bought a 2005 MB e500 a few months back.

Has a strong gas smell inside of it all the time.

I'm taking it to the MB dealer Wednesday and they did pull up the extended warranty on the tank replacement. Hopefully that's the problem.

Mackhack 01-16-2017 02:53 PM

You will be in good hands, after the repair no more gasoline smells inside.

johnson92 01-26-2017 05:52 PM

Fuel Tank Replaced
 
1 Attachment(s)
Did I get everything that the extended warranty addressed? Thanks in advance for your input.

AndreNY 02-13-2017 10:35 AM

i have no fuel leak at all but I smell Fuel, I first noticed the smell a few weeks ago when I would drive the car for 2-3 hours and it has been pretty hot here in Florida 80, usually I drive the car for half hour or so. So the other day I filled the car up to the max and was driving it for about 2 hours when I got home I smelled fuel and it was coming from the Fuel Cap Area (its a bad stench) i do not have a check engine light on.... well this morning i lifted the rear seat and cushion and have ZERO smells or signs of fuel leakage in that area. Just wondering if anyone else had a similar issue No visible leaks but the smell coming directly from the fuel door/cap area

Thanks

JoeNobody 02-13-2017 10:53 AM

Replace the fuel cap and see if that fixes it.

05-E55 02-15-2017 11:45 AM


Originally Posted by AndreNY (Post 7054938)
i have no fuel leak at all but I smell Fuel, I first noticed the smell a few weeks ago when I would drive the car for 2-3 hours and it has been pretty hot here in Florida 80, usually I drive the car for half hour or so. So the other day I filled the car up to the max and was driving it for about 2 hours when I got home I smelled fuel and it was coming from the Fuel Cap Area (its a bad stench) i do not have a check engine light on.... well this morning i lifted the rear seat and cushion and have ZERO smells or signs of fuel leakage in that area. Just wondering if anyone else had a similar issue No visible leaks but the smell coming directly from the fuel door/cap area

Thanks

I would take it to the dealer and tell them you smell gas periodically.

HotRod1200 02-24-2017 02:46 PM

I started smelling gasoline every time I filled up so I started reading through this thread. Thanks to everyone that contributed to it!

Scheduled an online appointment with MB of Tysons Corner. Dropped my car off and my SA was already aware of the issue. Got a new 2017 C300 as a loaner while my car was being worked on. My VMI said 'Fuel Tank' so they replaced everything...fuel tank, senders, pump, etc.

Car was done in 5 days. Had it for a few weeks now and don't have the gasoline smell when I fill up the tank anymore. I have to say though, when I first picked up my car, it had a strong odor. I believe it was the fuel tank itself since it was brand new but the odor has subsided.

Not sure if it's just me but my car doesn't pull as hard as it used to. I can definitely tell it's a tad bit slower when I punch it. Thought it would be faster since I had new fuel components. Has anyone experienced the same?

psteiger 02-27-2017 11:51 PM

just had mine fixed today at MB Sugarland. Thanks for the thread. No smell!!!!!!

AndreNY 03-07-2017 09:26 AM


Originally Posted by 05-E55 (Post 7057062)
I would take it to the dealer and tell them you smell gas periodically.

yea it got worse so dropped it off to the dealer where its currently being replaced (for the second time) under warranty

MACEDON 05-02-2017 11:20 AM

I think mine has had its changed according to the service history... it's 12 years old and 95k miles, I'm the 3rd owner. Do I fall under the umbrella to get this done for free?

I've never been to an MB dealer for service, whats the best cheapest way to get my car in their shop for them to analyze it and check it over?

Should I just get a oil change and say "while it's here can you guys check the tank for a leak?" to see if I qualify to get this done?? That's kinda what I'm planning... I need the oil changed anyway though I can do it myself, but I'd like them to check if there are any qualified recall repairs that need doing etc...

Blade Canyon 05-02-2017 11:31 AM


Originally Posted by MACEDON (Post 7134244)
I think mine has had its changed according to the service history... it's 12 years old and 95k miles, I'm the 3rd owner. Do I fall under the umbrella to get this done for free?

I've never been to an MB dealer for service, whats the best cheapest way to get my car in their shop for them to analyze it and check it over?

If they already changed the fuel cell and related parts, then your car is not eligible for another free repair. Stop here if it's already been done.

If the warranty repair has not already been done, then you are eligible to get it IF there is a problem. Are you smelling any gas in the passenger compartment? Are you maybe getting the dreaded red "Check Gas Cap" error repeatedly? If so, call the dealer and schedule a time to drop the car off for inspection. (Schedule a free loaner car for yourself, too.)

If they take out the back seat and see no evidence of leaks, however, they will charge you for the time spent in diagnosis.

JoeNobody 05-02-2017 11:33 AM

Read through more of this (long) thread.

Fill up tank to the brim, drive up and down some hills (or drive in corners fast, hah).

Then pull up on rear seat cushion, open both access doors to the fuel tank. Then inspect for fuel leak, or any kind of fuel smell. If no leak and no smell, then you are ok. If not, haul to Mercedes dealer and let them fix it.

MACEDON 05-02-2017 12:21 PM


Originally Posted by JoeNobody (Post 7134260)
Read through more of this (long) thread.

Fill up tank to the brim, drive up and down some hills (or drive in corners fast, hah).

Then pull up on rear seat cushion, open both access doors to the fuel tank. Then inspect for fuel leak, or any kind of fuel smell. If no leak and no smell, then you are ok. If not, haul to Mercedes dealer and let them fix it.

That makes more sense.

I haven't had that much time together with my car I just got it but it's been chilling at the indy shop for the past week getting some preventative maintenance done... I think it might just be smarter to ask him about it.

My main concern was getting the fuel delivery system straightened out so that I don't deprive the car of fuel so that no further damage arises in the motor. It's stock with no cats at all and I want to get it all serviced, refreshed, and everything, so that when I finally get the chance to REALLY test this car out and drive it daily there are no doubts in my mind.

As it stands, if you want the fuel filter changed you need to get the whole pump assembly changed, and if getting the leak service done would replace any surrounding parts for free then I'd be very very interested.

So far ~$4k down in just preventative maintenance... still nowhere near close to $95k+ this car cost when it was new.

Strigoi 05-02-2017 02:18 PM

When the dealer replaced mine they did a new tank and the fuel pump assemblies.

MACEDON 05-02-2017 03:37 PM


Originally Posted by Strigoi (Post 7134462)
When the dealer replaced mine they did a new tank and the fuel pump assemblies.

I remember seeing that the fuel tank is replaced in the history when I bought my car but nothing listed about the assemblies. I'm guessing they go hand in hand and it just wasn't listed?

87geeinn 05-05-2017 05:38 PM

Took mine into the dealer today with a printed copy of the MB warranty extension letter noted at the beginning of this thread. They are replacing everything (i.e, tank, sender, pumps, etc) no questions asked. I just told them of smelling fuel periodically, even when the car wasn't full of fuel and they didn't give me a hard time or hesitate to get me scheduled with a loaner. This is at MB of Fayetteville, NC.

benzokirk 05-07-2017 09:44 PM

I drove my recent purchase [2008 E63] from Houston to Dallas over the weekend. Just before the second fill up I get a check engine light. The light came on about an hour after a few hard pulls and high RPMs. I didn't smell gasoline until about a couple of hours later.

When I first got the CEL I plugged the BlueDriver in and got the following codes:

P228F Fuel Pressure Regulator "A" Exceeded Learning Limits - Too High

P2187 System Too Lean at Idle Bank 1 (Frequently Reported Fix: Replaced Crankcase Pressure Valve w/P2189

P2189 System Too Lean at Idle Bank 2 (Frequently Reported Fix: Replaced Crankcase Pressure Valve w/P2187

Car ran just fine, no detected loss of power, but just a faint gasoline smell every now and then. The CEL never appeared again on Saturday, nor today after driving around town for a while, although I did smell gas every now and then.

Should I have a bad feeling about this car? I plan to take it to the dealership tomorrow, but thought I'd ask you guys first. Do you think the parts associated with the recall would cover this? Would replacing the Fuel Pressure Regulator fix all of the above :confused:

cruz3 05-10-2017 08:06 PM

MB Refusing to Pay on Previously Completed Fuel Tank Repairs
 
I got my letter for my 2005 W211 AMG. I had already replaced the modules, seals, and eventually the tank back in 2010 and participated in the NHTSA. The good news is I had an extended warranty for the $3100 in repairs. I paid $470 out of pocket plus about $2200 for the extended warranty so I asked for $2700 since that is my cost for the repairs covered by the extended warranty. The dealer called me and said that MB was probably going to push back on the $2200 because that would be reimbursing a 3rd parties cost. I said it was not acceptable as I would have requested $3100 but because I had an extended warranty, that limited what my expenses were. The dealers said that if I had other repairs done under the extended warranty (I did) that MB didn't feel like they should be obligated to pay since I already benefited from the warranty, but they may pay if the fuel tank issue prevented me from selling back an unused warranty. I said that was a nice try, but in effect MB is trying to reduce their liability because I made the choice to purchase an extended warranty - which is not accurate. I politely said that it's better for the dealer to refer me to MB so I can deal with them and get this moving forward because I'm not going to accept less than the out of pocket and extended warranty price, even if I have to escalate it or file a suit.

Anyone else deal with this issue? How did you resolve it? Frankly, if you did the repairs yourself, they should pay the full cost of the repair at your closest dealer, which is more equitable based on the nature of the issue. Sure, you may have done it cheaper - but that's not of their concern. Helll, my mom could have paid for the repair as a present.....

I'll post more when I speak with MB tomorrow.

Mackhack 05-10-2017 09:13 PM

First got denied because SA was a dumb ass. Then back to my trusted Indy. He repaired parts of it because I wasn't aware of the entire fix at the time. We were reimbursed for the entire out of pocket money within 2 weeks or so. Then checked back here and discovered they should have replaced everything and in the first place. Back to MB, raised hell and got the rest replaced for free. In the end it was once again our job to find out what our rights were, what they should have done and what they didn't do and what they did. We had MBUSA involved too since they gave us the runaround at the dealership.

87geeinn 05-11-2017 11:33 AM

Here's mine in case anyone is interested.

https://cimg0.ibsrv.net/gimg/www.mbw...2711fd84eb.jpg

cruz3 05-11-2017 11:58 PM

Denial of Reimbursement Round 2
 
So I spoke with Susan at MB today. She was clearly aware I wasn't going to accept that MB gets off the hook because I paid for an extended warranty. She was a little combative and i said that if she was simply going to say no, then do so and let me know who to talk to. She did her best, but I said that while I did get other benefits from the warranty, they were also benefiting since my request was considerably less than their obligation would have been had I not purchased the warranty. I said that this experience underscores my disappointment with MB because having owned an Acura, I know what true customer service was all about - and a generally higher quality product. She also tried to say that MB was doing this of their own free will. I said that's also misleading because I was one of the participants in the NHTSA investigation and having been around the block MB simply chose this path to limit their potential liability.

She gave me her e-mail and phone number but I'm not inclined to waste time and effort on somebody who can't or won't resolve my request. I'm going to send a demand letter to the VP who sent the letter to me and add a few other things to the discussion: 1) I didn't get notified for THREE years after they made the agreement with the NHTSA which isn't timely; 2) the lag could be construed as deliberate to help shield their liability; 3) I want interest for the three years, and 4) if they aren't willing to settle with me I intend to file a suit in small claims court where we can see what the judge says.

ranger101 06-12-2017 01:04 PM

Sorry if this has already been covered, but are you guys getting any hassle getting them replaced on a modded vehicle? I'm getting ready to do pulley, headers, cooling and don't want to run into troubles when the time comes. I don't have any smells/leaks yet but I thought I might go ahead and try to get it done anyway. Or should I consider myself lucky and wait for it to show up?

Mackhack 06-12-2017 01:08 PM

Our E55 is modded and no issues.

BrakeFade 07-02-2017 05:19 PM

I just had this done due to intense fuel smell after fillup. Whoever had the car before me had the resonator removed and cut the flanges off. Dealer charged my $170 to drop the exhaust at the header. I was a little annoyed with the charge but at least it's fixed. Loaner was provided free for a couple of days during service.

BlownV8 07-10-2017 09:00 PM

http://www.autobeatdaily.com/blog/po...assive-recalls

I wonder if there will be an official recall now? Aren't they just replacing with the same defective parts?

05-E55 07-12-2017 09:00 PM


Originally Posted by BlownV8 (Post 7205124)
http://www.autobeatdaily.com/blog/po...assive-recalls



I wonder if there will be an official recall now? Aren't they just replacing with the same defective parts?



I'm having a new tank installed for the 2nd time.

Mackhack 07-13-2017 06:24 AM

The design was changed after they found out that US systems had a flaw.

BlownV8 07-13-2017 09:15 PM

From what I'm reading, it's not the design; rather, it's the material. Again, I wonder if they will issue a recall or will they have to be forced?

05-E55 01-23-2018 01:24 PM

Fuel odor's back for the 4th time!
 
My car's been to MB dealer 4 times now because after filling up and about an hour of driving in heavy traffic the fuel odor is very strong, especially near the fill cap. Here's what they've told me. Anyone else with modded exhaust have similar problem? I would appreciate any input. Thanks.

"From what Iíve boiled this issue down to, I believe the fuel odor is being caused by the temperature in the tank being above normal, which I can only attribute to the aftermarket exhaust. When the vehicle runs for a few hours at idle in the work bay and I also have the heat turned on in the vehicle I can get fuel odor to come out of the vent valve in the charcoal canister. I believe that due to the expanding gasses in the tank, the charcoal canister traps a certain amount of vapors (which it is designed to do) and the purge function cannot keep up with the amount of vapor thatís being pushed into the canister. The purge function is working, however I think that it cannot keep up with the amount of vapor being put into the canister."

" Fuel tank has been replaced twice∑ Charcoal canister has been replaced twice∑ Fuel filler neck has been replaced ∑ Vehicle is equipped with aftermarket tune, supercharger pulley, and exhaust.∑ Aftermarket exhaust has short tube headers and does not have catalytic converters.∑ Manifold pressure at idle is 280 hPa (absolute pressure) Ė proper for this engine∑ Purge function is operating at idle (no spec provided by MB as to when engine control unit activates purge)∑ Once vehicle is at operating temp, the exhaust below the fuel tank is around 140-150 degrees. The heat shields covering the fuel tank are the same, the parts of the fuel tank that are visible are near 110 degrees. I do not have a like vehicle to compare with. ∑ As vehicle/fuel tank heats up, the amount of expansion is as follows:o 10 min running, shut off valve closed for 5 min: 10hPa gaino 90 min running, shut off valve closed for 5 min: 12hPa gaino 120 min running, shut off valve closed for 5 min: 16hPa gaino 180 min running, shut off valve closed for 5 min: 24hPa gain∑ Due to this expansion in the fuel tank, I believe the purge function is having a hard time competing with the pressurization (purging works off engine vacuum) allowing the excess vapors to escape the canister."

MACEDON 01-23-2018 05:01 PM

I have no cats and mids, my car smells like fresh air inside. They're bull****ting you

jammgm 02-18-2018 11:14 AM


Originally Posted by GregMB (Post 6272220)
Check out the information below:

http://www.detroitnews.com/story/bus...robe/20800823/


Looks like MBZ will now cover all repairs for MY2003 -2009 E Class for up to 15 years (and unlimited mileage) for fuel leaks....

Get those fuel tanks fixed, gents!!!

And for those of you who paid out-of-pocket: Go ask for your refund!!!!




-G

Hello,
I'm a new member to this forum and found this post about Mercedes covering the gas leak problem.
I have a 2007 C280 4matic and would like to know if it is covered?

Thank you,

Mackhack 02-18-2018 12:17 PM

Certain W211 only.

StarvingArtist 02-19-2018 07:54 AM


Originally Posted by Mackhack (Post 7383983)
Certain W211 only.

And 219

Mackhack 02-19-2018 01:47 PM

Got it. But his is neither. :)

hachiroku 03-06-2018 12:03 PM

dropped my E63 to the dealer yesterday after dealing with the fuel smell for 3 years. this past year it has progressed drastically and if i pumped my tank more than 65% i'd get interior and exterior fuel odor.

just got the call this morning that they will be replacing the entire fuel take assembly. i was worried as my car was modified and he assured me that as long as the modifications were not in relation to the fuel system I would be covered. he did mention the fuel take assembly costs somewhere along the lines of $4,500. :y

DRMELO 03-18-2018 06:56 PM

Hello, Does this 15 years extension warranty, applies Worldwide or only USA?

Mackhack 03-18-2018 07:35 PM


Originally Posted by DRMELO (Post 7407499)
Hello, Does this 15 years extension warranty, applies Worldwide or only USA?

US vehicles in the US only. Friend of mine exported his US E55 to Germany and had the problem and didnít get any help.

kyledeg4 04-07-2018 11:59 PM

I called my dealership recently, gave them my vin (2004 e55 amg) and they told me there were no active recalls/campaigns ??

Strigoi 04-08-2018 01:20 AM


Originally Posted by kyledeg4 (Post 7424764)
I called my dealership recently, gave them my vin (2004 e55 amg) and they told me there were no active recalls/campaigns ??


It's not a recall. It's an extended warranty if you have a leaking tank.

This is why you idiots that keep calling this a recall here on the boards need to get your **** straight and call it what it is, an extended warranty.

A recall and an extended warranty are completely different things.

kyledeg4 04-08-2018 09:45 AM


Originally Posted by Strigoi (Post 7424793)
It's not a recall. It's an extended warranty if you have a leaking tank.

This is why you idiots that keep calling this a recall here on the boards need to get your **** straight and call it what it is, an extended warranty.

A recall and an extended warranty are completely different things.

I see, thank you. Iíll have to try that wording instead.

Strigoi 04-08-2018 11:57 PM


Originally Posted by kyledeg4 (Post 7424929)


I see, thank you. Iíll have to try that wording instead.

Sorry for being a bit harsh there. I'd had quite a few adult sodas last night.

driffydre 06-12-2018 12:27 PM

Fuel Tank warranty
 
Alright so I took my 03 E55 to get the warranty service done on the fuel tank for the smell of fuel. Everything pertaining to the fuel tanks are covered, however the service advisor called me up and said because I don't have the resonators on the car and exhaust has been modified they have to charge me a 2hr labor charge to remove and refit the exhaust. Do you guys think I should pay them or speak with the service manager? Or do I kick my exhaust guy in the nuts for not putting back up the flanges? I sure there are more than one connections to take down the entire exhaust.

equitiesguy 06-12-2018 12:29 PM


Originally Posted by driffydre (Post 7476834)
Alright so I took my 03 E55 to get the warranty service done on the fuel tank for the smell of fuel. Everything pertaining to the fuel tanks are covered, however the service advisor called me up and said because I don't have the resonators on the car and exhaust has been modified they have to charge me a 2hr labor charge to remove and refit the exhaust. Do you guys think I should pay them or speak with the service manager? Or do I kick my exhaust guy in the nuts for not putting back up the flanges? I sure there are more than on connections to take down the entire exhaust.

You can push back on them, but honestly, they can charge you since it's custom. If your tank isn't defective, you could alternatively have them just replace the fuel filter/pump instead of the tank.

Mackhack 06-12-2018 12:49 PM


Originally Posted by driffydre (Post 7476834)
Alright so I took my 03 E55 to get the warranty service done on the fuel tank for the smell of fuel. Everything pertaining to the fuel tanks are covered, however the service advisor called me up and said because I don't have the resonators on the car and exhaust has been modified they have to charge me a 2hr labor charge to remove and refit the exhaust. Do you guys think I should pay them or speak with the service manager? Or do I kick my exhaust guy in the nuts for not putting back up the flanges? I sure there are more than on connections to take down the entire exhaust.

shouldnít be the dealerships problem or your exhaust guyís problem. Your car, your decision to change exhaust, your responsibility.

driffydre 06-12-2018 12:53 PM


Originally Posted by equitiesguy (Post 7476837)
You can push back on them, but honestly, they can charge you since it's custom. If your tank isn't defective, you could alternatively have them just replace the fuel filter/pump instead of the tank.

I prefer them to change the entire thing. I was just getting opinions to before I write them the check. I know dealerships try to catch you in every way they possibly can.

tlambert 06-12-2018 05:07 PM

Put yourself in the shoes of the guy that has to remove the exhaust. It could be a breeze and go flawless or it could take him extra time to get it off vs the stock exhaust.
At that point your muffler guy should be kicked in the nuts.

Mackhack 06-12-2018 05:15 PM


Originally Posted by tlambert (Post 7477148)
Put yourself in the shoes of the guy that has to remove the exhaust. It could be a breeze and go flawless or it could take him extra time to get it off vs the stock exhaust.
At that point your muffler guy should be kicked in the nuts.

Why? Did the muffler guy put a gun to his head and force the owner of the AMG to get his exhaust replaced by some aftermarket one? Typical entitlement society argument. Itís always someone elseís fault.

tlambert 06-12-2018 05:29 PM

I agree with you on this. Last part was a joke. Haha.

driffydre 06-13-2018 10:39 AM


Originally Posted by tlambert (Post 7477148)
Put yourself in the shoes of the guy that has to remove the exhaust. It could be a breeze and go flawless or it could take him extra time to get it off vs the stock exhaust.
At that point your muffler guy should be kicked in the nuts.

I didn't kick him in the nuts but I did mention the not replacing the flanges and he smiled and said "oops". We had a pretty good laugh about It and mercedes got there check. Just waiting on them to receive the parts and contact me. :-)

driffydre 06-13-2018 10:45 AM


Originally Posted by Mackhack (Post 7477158)

Why? Did the muffler guy put a gun to his head and force the owner of the AMG to get his exhaust replaced by some aftermarket one? Typical entitlement society argument. Itís always someone elseís fault.

Stop being so sensitive... lol. Nothing is wrong with questioning stuff. The point of the post was not only just to get information but also to make others aware of the possible hiccups to avoid if they encounter the fuel tank issue. Also just an FYI I think the warranty coverage expires in August 2018. I think thats what I saw on the service agent's computer when he was showing me what It covers. I will double check. So if you are having the issue jump on It.

Mackhack 06-13-2018 11:21 AM


Originally Posted by driffydre (Post 7477716)
Stop being so sensitive... lol. Nothing is wrong with questioning stuff. The point of the post was not only just to get information but also to make others aware of the possible hiccups to avoid if they encounter the fuel tank issue. Also just an FYI I think the warranty coverage expires in August 2018. I think thats what I saw on the service agent's computer when he was showing me what It covers. I will double check. So if you are having the issue jump on It.

Already taken care of years ago. :)

zhmorrow13 07-24-2018 07:11 PM

Is this “15 year warranty” from the date of manufacture? I’m just getting antsy now bc I just read in a recent post that the extended warranty ends in Aug ‘18...

my e55 as been in storage for two years in TN and I’m going up to Nashville at the end of August to tow it back it down to West Palm, so I can finally enjoy the car again, but I know it won’t be ready to go to MB for a few more months....I just hope I don’t miss my window

its a 2005 e55 and I remember it would REEK of fuel when I would fill it up, and i remember reading this thread back in 2015 but never found the time to get it done...

any positive information would be great appreciated (that means I don’t want to hear from the trolls about my car being in storage for two years...I already know what you’re gonna say. And if it makes you feel better, I do feel bad about it)

02C32guy 08-14-2018 03:25 PM


Originally Posted by zhmorrow13 (Post 7510925)
Is this ď15 year warrantyĒ from the date of manufacture? Iím just getting antsy now bc I just read in a recent post that the extended warranty ends in Aug Ď18...

my e55 as been in storage for two years in TN and Iím going up to Nashville at the end of August to tow it back it down to West Palm, so I can finally enjoy the car again, but I know it wonít be ready to go to MB for a few more months....I just hope I donít miss my window

its a 2005 e55 and I remember it would REEK of fuel when I would fill it up, and i remember reading this thread back in 2015 but never found the time to get it done...

any positive information would be great appreciated (that means I donít want to hear from the trolls about my car being in storage for two years...I already know what youíre gonna say. And if it makes you feel better, I do feel bad about it)

The warranty extension letter says "model year". So it should be from the model year rather than the date of manufacture. I've had mine replaced twice so far.

51north 08-22-2018 02:52 PM

My 2003 is currently at the dealer having this work done. My date of manufacture is July 2003. Iíd also like to add that itís been there for almost 6 weeks now. They claim that a ďhardware kitď has been ordered from Germany but seems to be currently unavailable. Make sure they have the parts before you drop your car off, or youíll end up driving a loaner GL for the majority of the summer like Iíve been.

zhmorrow13 09-11-2018 10:21 PM


Originally Posted by 51north (Post 7535635)
My 2003 is currently at the dealer having this work done. My date of manufacture is July 2003. Iíd also like to add that itís been there for almost 6 weeks now. They claim that a ďhardware kitď has been ordered from Germany but seems to be currently unavailable. Make sure they have the parts before you drop your car off, or youíll end up driving a loaner GL for the majority of the summer like Iíve been.


id be okay with that. Now if they tried to give me some gla cla junk Iíd be pissed

Chief36 09-14-2018 09:53 AM

The last 2 tanks on my 08 E 63 have made the car straight smell like gas is leaking. I called the dealer this morning and the initial person said they don't see anything regarding the fuel issue for this car. Just said ok and I will talk with service adviser when I drop it off on Monday.

Hopefully I am not in for a fight. Car only has 48k miles on it and really hope this is the issue and it gets taken care of. Anyone on here have experience with the Georgetown, TX dealer?

51north 09-14-2018 11:40 AM

Remove the bottom portion of your rear seat and Pull the round metal covers. You will see fuel puddling On top of the tank where the fuel pumps are if that is your issue. Also, my car has an aftermarket exhaust that is completely welded from front to back. They were able to remove the transmission mount and maneuver the exhaust in such a way that they could access the tank without cutting the exhaust off. They didnít charge me anything additional for this work. Good luck. My car was at the dealer for nine weeks.

southbayslc 09-14-2018 01:17 PM


Originally Posted by Worth the wait (Post 6274893)
Lets get a few things straight...

Both sides of the sender/pumps should be replaced as regular maintenance every five years or 60K miles, wether they are leaking or not.

Good luck to all!!!

@ Worth the wait:

Who says it should be replaced every 60K? Does MB USA say that in any service documents? I do not see that on the MB W211 Service Sheet I have. If the parts mentioned in the warranty extension were part of regular service, people would be replacing them before they fail as part of the service and there would be no need for an extension. In case people DENIED service of an item at regular recommended intervals, why would MB agree to cover a problem that the customer intentionally declined to have done even though MB said it's part of regular maintenance?

I'm as happy as the next guy that we got this extension but I don't understand why MB would do it if these items are actually part of the regular recommended service that people have declined to have done and ended up with leaks as a result the thereof.

Now, if the "should be replace every 60K" is not on the official MB documents but an independent opinion based on how to potentially avoid these issues as we've seen the failures occur things change completly of course.

Thanks!

dtl919 09-14-2018 03:07 PM

Has anyone had success getting a refund? If so, who do I contact? I purchased parts online and had an indy shop do the repairs back in 2014.

Mackhack 09-14-2018 03:28 PM

Yes, three years ago. Painless. Drop off all invoices to a SA at a dealership for refund. We got a check from an MB address in Texas. It might be the same facility that makes the keys in the US, too. It took two weeks from submitting the invoices to receiving the check.

dtl919 09-14-2018 03:36 PM


Originally Posted by Mackhack (Post 7554178)
Yes, three years ago. Painless. Drop off all invoices to a SA at a dealership for refund. We got a check from an MB address in Texas. It might be the same facility that makes the keys in the US, too. It took two weeks from submitting the invoices to receiving the check.

Great! I'll give it a try. Thanks Mackhack!

southbayslc 09-16-2018 06:57 PM


Originally Posted by Mackhack (Post 7554178)
Yes, three years ago. Painless. Drop off all invoices to a SA at a dealership for refund. We got a check from an MB address in Texas. It might be the same facility that makes the keys in the US, too. It took two weeks from submitting the invoices to receiving the check.


How did MB refund for this repair 3 years ago? Didn't MB just agree to the warranty extension around April 2018? Or are you saying you had the repair done 3 years ago and just now got refunded by MB?

Mackhack 09-16-2018 07:03 PM

Confused? LOL

The original extended warranty on the fule tank was 10 years/unlimited miles. We got the repair done by our friendís MB shop in 2015. We took the invoice and gave it to a SA at the dealership. Two weeks later we received the check in the mail from MB (still in 2015).

benznewcomer 09-29-2018 02:28 AM

is it too late for a 2003?

maxAV 09-29-2018 03:59 AM

Just in time
 
I bought my E55 July 4th, noticed mid-August that I was getting fuel odors when I filled the tank.Saw this notice Labor Day, checked my VIN report, said my car was built August 20tn (my birthday!) & thought I missed the deadline.Called MBUSA on Sept 6th, they told me my cars in-service date was 9/18/03 & that I had 12 days to get my car fixed. Whew!

They told me the dealer would diagnose the issue, & if they didn't find a problem, I would have to pay a diagnostic fee. Didn't want to go in with a full tank that they would just throw away, so I made the appointment for a week out, filled up my tank and swung by the dealer to make sure they could smell the fuel.

Thought he would walk around back, but the service manager opened my back door, stuck his head in and confirmed that he smelled gas. He said the repair kit had two seals in in it for the top of the tank, but the issue now is that the new kit doesn't fit the old tanks, so they have to replace the entire tank.

Thanks for posting.

Style_Front 11-14-2018 02:20 AM

My fuel pump is leaking into the harness. I believe the connectors being saturated in fuel has created an issue where my pump no longer works. Do you guys think they will repair this under this warranty?

Mackhack 11-14-2018 10:41 AM


Originally Posted by Style_Front (Post 7603085)
My fuel pump is leaking into the harness. I believe the connectors being saturated in fuel has created an issue where my pump no longer works. Do you guys think they will repair this under this warranty?

Honestly this is a typical question you should ask MB or MBUSA. If Iíd say yes and they say no how would my answer help you?

Gasoline is non conductive and I doubt it is the cause of your problem. To my best knowledge they will only cover if te fuel actually comes out and sits on the fuel pump assembly.

When you know the answer please share.

Good luck.

veryswag 11-14-2018 10:53 AM


Originally Posted by Style_Front (Post 7603085)
My fuel pump is leaking into the harness. I believe the connectors being saturated in fuel has created an issue where my pump no longer works. Do you guys think they will repair this under this warranty?

If you have the fuel leak, they change out every component of the fuel system including the gas tank, the pump & the sender ..also, if your pump no longer works, then your car wouldn't start and fuel leaks into the car by function of the pump turning on and leaking from the faulty plastic elbow piece

Style_Front 11-14-2018 01:59 PM


Originally Posted by veryswag (Post 7603338)
also, if your pump no longer works, then your car wouldn't start and fuel leaks into the car by function of the pump turning on and leaking from the faulty plastic elbow piece

its saturated simply because my tank is full. I filled my car up with gas, circled the block and it died. When I opened the inspection window and pulled the plug all the pins were sitting in a pool of fuel. I took a rag, soaked it up, and as fast as I soaked it up and refilled itself.

Mackhack 11-14-2018 04:39 PM

Now it depends of the manufacturing date of your vehicle. It's only covered for 15 years (unlimited miles).

Style_Front 11-14-2018 05:38 PM

manufactured December 2004

Mackhack 11-14-2018 06:41 PM


Originally Posted by Style_Front (Post 7603851)
manufactured December 2004

You better stop asking questions here and go straight to MB. Time is ticking for you. :D

thuan98 12-02-2018 07:12 PM

Hi all,
My 2009 E350 starts smell strong gas odor when fill up for last 6 months now (109K mileage)
I found the MB Warranty Extension letter here. Bring a hard copy with me to Park Place Mercedes Arlington Texas. Dealer called me back and said my car is NOT under this extended warranty!
I called MBUSA to have the same answer. I even punch in my VIN on MBUSA webpage to see the same. MB Rep told me the warranty based on VIN, not year made! Totally BS since I examine the letter which did not mention about "call MB to see if your VIN covered"!
What should I do to escalate this issue? I did fill out complaint on NHTSA
Thanks in advance

AMGFreek 12-07-2018 01:10 PM


Originally Posted by thuan98 (Post 7619228)
Hi all,
My 2009 E350 starts smell strong gas odor when fill up for last 6 months now (109K mileage)
I found the MB Warranty Extension letter here. Bring a hard copy with me to Park Place Mercedes Arlington Texas. Dealer called me back and said my car is NOT under this extended warranty!
I called MBUSA to have the same answer. I even punch in my VIN on MBUSA webpage to see the same. MB Rep told me the warranty based on VIN, not year made! Totally BS since I examine the letter which did not mention about "call MB to see if your VIN covered"!
What should I do to escalate this issue? I did fill out complaint on NHTSA
Thanks in advance

Find a new dealer who can look at this. The work should be done as it covers all model years.

ss.dna02 12-09-2018 12:43 AM

Just got mine done at Mercedes of Fremont in the Bay Area and they, or should I say my service advisor, did a terrific job and ended up replacing my whole fuel tank and all components. Super happy with the treatment. Mercedes of Modesto looked at me like I was crazy and told me I could not take a loaner. SMH

Mackhack 12-09-2018 12:18 PM


Originally Posted by ss.dna02 (Post 7624680)
Just got mine done at Mercedes of Fremont in the Bay Area and they, or should I say my service advisor, did a terrific job and ended up replacing my whole fuel tank and all components. Super happy with the treatment. Mercedes of Modesto looked at me like I was crazy and told me I could not take a loaner. SMH

Thatís nothing special, if your car is covered and you have the symptoms then all the components you mentioned will be replaced. We got them replaced on all of our 211s. Hopefully they will last.

Glad another one got it covered. Thumbs up!

ss.dna02 12-09-2018 10:07 PM

Seeing as mine is a 2005 and it just developed the problem, im sure the new parts will last another 14 years or more.

DGSU4EA70 01-07-2019 08:29 PM

Fingers Crossed!
 
Just bought my second 55, and now have the smell. This 💩 is unbelievable! Itís goibg to Fletcher Jones tomorrow morning. 🙏🏻

b16gsr 01-08-2019 06:04 AM

Just picked up my 2008 E63 from having all the components replaced. Seamless process.

Ddunn42 01-18-2019 07:33 PM

Had mine done 3 year ago.... Hasn't run since. They kept installing it where the gauge would hang up and give me incorrect fuel readings... And of course I burnt up the pumps while troubleshooting it. I'm on the second pumps now but they left my battery cable loose this timetand I drove it around for a week and now I believe I have a fried ECU. Injector 1 and the cooling fan both stay on for about 15 seconds after I shut the car off fuel washing my cylinder wall. I have also ran it out if gas again and I think I need new pumps... again. Once I finally get this thing running I'm going to need new cats as well. Hopefully I haven't fried cylinder 1 yet.

Simmelma 01-20-2019 01:58 PM

For those who've had the recall performed, did they also replace your fuel filter? I had the recall performed but cant find my documentation for it, and I'm coming up on my fuel filter replacement interval.

Ddunn42 01-20-2019 02:37 PM


Originally Posted by Simmelma (Post 7659209)
For those who've had the recall performed, did they also replace your fuel filter? I had the recall performed but cant find my documentation for it, and I'm coming up on my fuel filter replacement interval.

I believe the filter is built into the fuel pump... The filter clogging and overheating the pumps is what the recall is for but I'm not 100%.

Mackhack 01-20-2019 05:09 PM


Originally Posted by Simmelma (Post 7659209)
For those who've had the recall performed, did they also replace your fuel filter? I had the recall performed but cant find my documentation for it, and I'm coming up on my fuel filter replacement interval.

Of course because the filter is part of the entire pump assembly.

Rallyboy383 01-22-2019 12:13 AM

So I guess I am SOL! I just looked at my car to see when the manufactured date was and it is 12/03. Does this mean that I do not qualify? If I do not, can I purchase the old style pumps?

Ddunn42 01-22-2019 06:22 AM

The pumps are 600 a pop on Rick Auto or it autohausaz. I can't recall which. That's the best deal I have found.

Rallyboy383 01-22-2019 09:20 AM

Just called Mercedes and they told me that my warranty expired on January 12, 2019.........I am screwed!

Mackhack 01-22-2019 10:00 AM

Are you gonna sell the car now?

Rallyboy383 01-22-2019 11:33 AM

No sir!

Mackhack 04-06-2019 06:53 PM

Yesterday car died. After some troubleshooting I found out my pump fuse burned through and the relay holder was brown (excessive heat). Replaced the fuse and car started right away for 20 seconds. Fuse burned through again. Looks like the new pump we got under this extended warranty in 2015 is already dead. Draws too much current and it takes a lot to burn a 30A fuse. I guess welcome to the club of owners who have issues with the replacement pumps.
https://cimg9.ibsrv.net/gimg/www.mbw...6d8b6ab24.jpeg
E55 Fuel pump relay holder

AgSilver 04-07-2019 12:28 PM

Damn odd - - - If the pumps are pulling that much current (>30A) the only causes that occur to me are either clogged filters; malfunctioning bypass; excessive resistance in the circuit. I will be interested to hear what you discover.

Mackhack 04-07-2019 01:25 PM

I’ll post my findings of course.

zhmorrow13 04-25-2019 02:02 PM

Sorta getting frustrated. Dropped my car off at MB of delray in Delray Beach and she called me a few hours after saying the tech checked the leak out and said the fuel sending unit is cracked. So then I said the components should also be covered and send her the PDF Bulletin and I called her back. She then said she has that same bulletin and the part # thatís fail that went bad isnít covered and said itís the fuel sending module (sounds like the module and unit are one in the same, or at bare minimum itís all part of one assembly).

I would like to just take the car to somebody else, but there is a $180 diagnostic fee being that the car isnít covered under warranty although I disagree and after reading this thread it sounds like a lot of people have the same issue with the sending unit. So I canít justify paying the $180 when I fell theyíre being difficult

does anybody have an official list of the part #ís That need to be replaced? Iíve seen the pn from the photos people have unloaded but Iíd like an official MB list.

Or am I just plain wrong?

Mackhack 04-25-2019 02:06 PM


Originally Posted by zhmorrow13 (Post 7741523)
Sorta getting frustrated. Dropped my car off at MB of delray in Delray Beach and she called me a few hours after saying the tech checked the leak out and said the fuel sending unit is cracked. So then I said the components should also be covered and send her the PDF Bulletin and I called her back. She then said she has that same bulletin and the part # thatís fail that went bad isnít covered and said itís the fuel sending module (sounds like the module and unit are one in the same, or at bare minimum itís all part of one assembly).

I would like to just take the car to somebody else, but there is a $180 diagnostic fee being that the car isnít covered under warranty although I disagree and after reading this thread it sounds like a lot of people have the same issue with the sending unit. So I canít justify paying the $180 when I fell theyíre being difficult

does anybody have an official list of the part #ís That need to be replaced? Iíve seen the pn from the photos people have unloaded but Iíd like an official MB list.

Or am I just plain wrong?

The part that is leaking IS the sender unit and that is what is covered and therefore the entire repair/replacement is covered. Take your car and find someone who can follow simplest instructions. Deny payment and threaten with police if they donít release your car.

If you donít want to cause a scene, then pay with credit card and dispute it while youíre still in the parking lot after you got the keys just to make a statement.

zhmorrow13 04-25-2019 08:32 PM


Originally Posted by Rocman8 (Post 6306385)
these sender units are the now outdated part numbers. unfortuneately dealers have inventory of the old numbers and use them up first before the new numbers.

A211 470 17 94 has been replaced by
A211 470 00 00

A211 470 51 94 has been replaced by
A211 470 64 94 (last i heard backordered till april)

My dealership that has my car is saying the part number 2114700000 is not covered because itís not on their list of replacement parts. Is there any sort of documentation showing the change? Iíve called MBUSA and Rep escalated my complaint to somebody who should call me with 24 biz hours. The fact that Iím forced to waste my time and energy with this is annoying.

Mackhack 04-25-2019 08:59 PM


Originally Posted by zhmorrow13 (Post 7741909)
My dealership that has my car is saying the part number 2114700000 is not covered because itís not on their list of replacement parts. Is there any sort of documentation showing the change? Iíve called MBUSA and Rep escalated my complaint to somebody who should call me with 24 biz hours. The fact that Iím forced to waste my time and energy with this is annoying.

Whatís that dealership so we know where not to go???

zhmorrow13 04-26-2019 03:15 PM


Originally Posted by Mackhack (Post 7741926)
Whatís that dealership so we know where not to go???

mb of delray.

Just sucks because I donít want to pay the $180 to get my car and take it to a different place. Plus I have a case open with MBusa so they can approve this repair. They said ď24 business hoursĒ so In theory I should have my answer by Tuesday.

Assuming this does get approve, and it should being that itís one of the listed ďfuel componentsĒ. Iím gonna be pissed if it takes 6-8 weeks to get the parts. Im planning on taking this car on a cross-country road trip and have a bunch of other work on the Iíd like to complete.

Mackhack 04-26-2019 03:28 PM

As you might have seen above I just replaced my pump with the updated part number. I ordered it in the afternoon and by noon the next day it was delivered/picked up. I might be able to help
you with a pump assembly if it takes them 8 weeks to get one. Plus I get steep discounts of up to 75% on all parts except theft relevant parts (for obvious reasons).

zhmorrow13 04-26-2019 07:18 PM

Good to know, Iíll keep that in mind.

So Iím not wrong to believe that the part # ending in ď...0000Ē is covered under the warranty?

I just received a callback from MBusa and the guy I spoke obviously couldnít give me a confirmation without confirming with their warranty people. But he agreed that my rationale that this part I need should be included in the warranty and the dealership is probably wrong.

Mackhack 04-26-2019 09:12 PM

Whatís your model year?

zhmorrow13 04-27-2019 01:36 PM


Originally Posted by Mackhack (Post 7742731)
Whatís your model year?

2005 built in 05

Mackhack 04-27-2019 01:47 PM


Originally Posted by zhmorrow13 (Post 7742677)
Good to know, Iíll keep that in mind.

So Iím not wrong to believe that the part # ending in ď...0000Ē is covered under the warranty?

I just received a callback from MBusa and the guy I spoke obviously couldnít give me a confirmation without confirming with their warranty people. But he agreed that my rationale that this part I need should be included in the warranty and the dealership is probably wrong.

I honestly feel bad for you. It's a shame that these people don't know what they are doing nor that they know their own rules, policies and tools at hand and always have to ask someone else. This country is so backward :(

zhmorrow13 04-27-2019 06:14 PM


Originally Posted by Mackhack (Post 7743084)
I honestly feel bad for you. It's a shame that these people don't know what they are doing nor that they know their own rules, policies and tools at hand and always have to ask someone else. This country is so backward :(

But that doesnít answer my question. Is part # ď..2114700000Ē under warranty

Mackhack 04-27-2019 06:39 PM


Originally Posted by zhmorrow13 (Post 7743269)
But that doesnít answer my question. Is part # ď..2114700000Ē under warranty

I answered your question already. Yes it is as long as your car is not a 2007-2009 W211. With these cars they will only cover whatís leaking noting else. Once you got the leak in parts replaced and a pump just fails like in my case the pump is not covered. Donít let them bully you. Good luck.

zhmorrow13 04-28-2019 07:56 AM


Originally Posted by Mackhack (Post 7743279)
I answered your question already. Yes it is as long as your car is not a 2007-2009 W211. With these cars they will only cover whatís leaking noting else. Once you got the leak in parts replaced and a pump just fails like in my case the pump is not covered. Donít let them bully you. Good luck.

so theyíre no longer replacing entire fuel tank + components? Just the part that is leaking?

Mackhack 04-28-2019 10:48 AM


Originally Posted by zhmorrow13 (Post 7743564)
so theyíre no longer replacing entire fuel tank + components? Just the part that is leaking?

Read carefully what I wrote and youíll understand.

zhmorrow13 04-29-2019 07:48 AM


Originally Posted by Mackhack (Post 7743624)
Read carefully what I wrote and youíll understand.

got it. Thanks for your input

zhmorrow13 04-29-2019 09:53 AM

I just got a call from the dealership and theyíre covering it.

Mackhack 04-29-2019 01:09 PM

Hate to say it but I told you so :D

Glad you have a happy ending in the end.

equitiesguy 05-13-2019 07:25 PM


Originally Posted by Mackhack (Post 7744363)
Hate to say it but I told you so :D

Glad you have a happy ending in the end.

MB USA finally got around to sending me my official letter for this and the SBC. First time for everything I suppose.

Mackhack 05-13-2019 07:51 PM

Got an update on my car as well. Dropped it off at the dealership that replaced the tank and pumps under warranty in 2015. Showed them all sorts of proof incl. their “own” documentation that they ****ed up. First response was we have no idea and we didn’t do anything wrong.

Will see if they come to terms after they think about it a little longer and harder.

equitiesguy 05-14-2019 07:37 AM


Originally Posted by Mackhack (Post 7754757)
Got an update on my car as well. Dropped it off at the dealership that replaced the tank and pumps under warranty in 2015. Showed them all sorts of proof incl. their ďownĒ documentation that they ****ed up. First response was we have no idea and we didnít do anything wrong.

Will see if they come to terms after they think about it a little longer and harder.

I'm a little behind the times these days on this forum. What happened with your car/pumps?

Mackhack 05-14-2019 07:59 AM


Originally Posted by equitiesguy (Post 7755033)
I'm a little behind the times these days on this forum. What happened with your car/pumps?

In simple terms they blew because they didnít follow instructions when they replaced them. Story is a bit further up.

equitiesguy 05-14-2019 09:16 AM


Originally Posted by Mackhack (Post 7755040)
In simple terms they blew because they didnít follow instructions when they replaced them. Story is a bit further up.

After I let the dealer change my pumps my car died in the street two weeks later. First and only time car ever had to be towed. They put used pumps in ...while I watched them...do the repairs. I ended up having to redo the entire job myself. Don't ever trust a dealer.

Mackhack 05-14-2019 09:29 AM


Originally Posted by equitiesguy (Post 7755095)
After I let the dealer change my pumps my car died in the street two weeks later. First and only time car ever had to be towed. They put used pumps in ...while I watched them...do the repairs. I ended up having to redo the entire job myself. Don't ever trust a dealer.

We only go in for recalls. We do most of the work ourselves or bring it to a trusted friendís shop.

We even told them itís the last time we came in. Once they scratched the car then broke the power folding mirror, then ****ed the steering rack up while working on the rear axle (how is that possible?), then ****ed up the AIRmatic calibration and made black finger prints on the roofís carpet and left the car sit in the sun for 4 weeks straight never moved it and told us in the end they couldnít find the problem of a knocking sound. The wipers were so backed onto the windshield that the rubber came off when we accidentally turned the wipers when we picked it up.

Not a single time did they do what was requested or it was wrong or they broke something.

what can you expect from unattached Million Dollar owners who use these dealerships to launder drug money? Hire morons without diplomas, without brains and without any knowledge of troubleshooting problems. All they know is how to change parts in hopes at some point it will fix the issue.

MBUSA is another animal. Clueless, arrogant and of no help.

equitiesguy 05-14-2019 09:32 AM


Originally Posted by Mackhack (Post 7755103)
We only go in for recalls. We do most of the work ourselves or bring it to a trusted friend’s shop.

We even told them it’s the last time we came in. Once they scratched the car then broke the power folding mirror, then ****ed the steering rack up while working on the rear axle (how is that possible?), then ****ed up the AIRmatic calibration and made black finger prints on the roof’s carpet and left the car sit in the sun for 4 weeks straight never moved it and told us in the end they couldn’t find the problem of a knocking sound. The wipers were so backed onto the windshield that the rubber came off when we accidentally turned the wipers when we picked it up.

Not a single time did they do what was requested or it was wrong or they broke something.

what can you expect from unattached Million Dollar owners who use these dealerships to launder drug money? Hire morons without diplomas, without brains and without any knowledge of troubleshooting problems. All they know is how to change parts in hopes at some point it will fix the issue.

MBUSA is another animal. Clueless, arrogant and of no help.

This is why I buy tools. Mo tools = Less I have to have other people piss me off. I have 24 Snap-on ratchets now Lol.

Mackhack 05-14-2019 09:42 AM


Originally Posted by equitiesguy (Post 7755107)
This is why I buy tools. Mo tools = Less I have to have other people piss me off. I have 24 Snap-on ratchets now Lol.

So do I (have tools, not 24 ratchets LOL), but with recalls or warranty repairs I thought going in is ok. Guess not. If it wouldnít be so sad I would laugh about it.

equitiesguy 05-14-2019 09:44 AM


Originally Posted by Mackhack (Post 7755114)
So do I (have tools, not 24 ratchets LOL), but with recalls or warranty repairs I thought going in is ok. Guess not. If it wouldnít be so sad I would laugh about it.

I always assume that people like the dealer are generally knowledgeable, and then I remember that everyone is a moron.

Mackhack 05-14-2019 09:45 AM


Originally Posted by equitiesguy (Post 7755117)
I always assume that people like the dealer are generally knowledgeable, and then I remember that everyone is a moron.

So do I but when you see the results one canít say they have knowledge.

equitiesguy 05-14-2019 10:04 AM


Originally Posted by Mackhack (Post 7755120)
So do I but when you see the results one canít say they have knowledge.

They're pretty much trained monkeys at this point. Follow the instructions on the computer. Up sell everything. Claim defects when none exist. Et cetera ad naseum.

On a positive note, I changed my radiator a few months ago and now my car runs around 87-88 degrees. That 7F degree difference makes a world of difference on engine timing Lol.

Mackhack 05-14-2019 10:15 AM


Originally Posted by equitiesguy (Post 7755134)
They're pretty much trained monkeys at this point. Follow the instructions on the computer. Up sell everything. Claim defects when none exist. Et cetera ad naseum.

On a positive note, I changed my radiator a few months ago and now my car runs around 87-88 degrees. That 7F degree difference makes a world of difference on engine timing Lol.

Bingo. In 2006 another dealership though replaced all four sides rotors and brake pads. 6 weeks later on a different repair they told me the brakes are completely down at their minimum and needed to be replaced ASAP.

Last year during a winter event they quoted us around $7000 to replace the flex disks and rear main seal. Both are like new.

i see dark spots on the radiator too and think itís time to replace it.

equitiesguy 05-14-2019 06:03 PM


Originally Posted by Mackhack (Post 7755138)
Bingo. In 2006 another dealership though replaced all four sides rotors and brake pads. 6 weeks later on a different repair they told me the brakes are completely down at their minimum and needed to be replaced ASAP.

Last year during a winter event they quoted us around $7000 to replace the flex disks and rear main seal. Both are like new.

i see dark spots on the radiator too and think it’s time to replace it.

Radiators get clogged unfortunately. If its the original I would for sure. It isn't that bad of a job with the exception of the intercooler clips on the bottom where they attach to the radiator. Can even get a BEHR radiator for the E55s. I was stuck with a Valeo because the BEHR version for the CLS55 they claim fits, actually has European transmission fittings and doesn't work on American cars. /Sadface. Just prepare to flush your transmission at the same time --- you have to disconnect the lines anyway, so just time it in my opinion. I did transmission, differential, engine oil, and the radiator on the same day.

On another terrifying note: I'm looking at some of these DIY threads from people on the forum and realizing why I stopped coming here. Some serious third rate advice going on, and it's going to just get me into more "Why the **** would you ever consider doing that?" type of conversations, similar to when I showed people why not to fill the supercharger past 150ml with the bloody gear diagrams to prove it... so I'm promptly logging out for another six months until I forget why I left again.

Hit me up on PMs if you need me.

Mackhack 05-14-2019 06:10 PM


Originally Posted by equitiesguy (Post 7755473)
Radiators get clogged unfortunately. If its the original I would for sure. It isn't that bad of a job with the exception of the intercooler clips on the bottom where they attach to the radiator. Can even get a BEHR radiator for the E55s. I was stuck with a Valeo because the BEHR version for the CLS55 they claim fits, actually has European transmission fittings and doesn't work on American cars. /Sadface. Just prepare to flush your transmission at the same time --- you have to disconnect the lines anyway, so just time it in my opinion. I did transmission, differential, engine oil, and the radiator on the same day.

On another terrifying note: I'm looking at some of these DIY threads from people on the forum and realizing why I stopped coming here. Some serious third rate advice going on, and it's going to just get me into more "Why the **** would you ever consider doing that?" type of conversations, similar to when I showed people why not to fill the supercharger past 150ml with the bloody gear diagrams to prove it... so I'm promptly logging out for another six months until I forget why I left again.

Hit me up on PMs if you need me.

Will do. Take care. ;)

StarvingArtist 05-15-2019 06:31 AM


Originally Posted by equitiesguy (Post 7755473)
Radiators get clogged unfortunately. If its the original I would for sure. It isn't that bad of a job with the exception of the intercooler clips on the bottom where they attach to the radiator. Can even get a BEHR radiator for the E55s. I was stuck with a Valeo because the BEHR version for the CLS55 they claim fits, actually has European transmission fittings and doesn't work on American cars. /Sadface. Just prepare to flush your transmission at the same time --- you have to disconnect the lines anyway, so just time it in my opinion. I did transmission, differential, engine oil, and the radiator on the same day.

On another terrifying note: I'm looking at some of these DIY threads from people on the forum and realizing why I stopped coming here. Some serious third rate advice going on, and it's going to just get me into more "Why the **** would you ever consider doing that?" type of conversations, similar to when I showed people why not to fill the supercharger past 150ml with the bloody gear diagrams to prove it... so I'm promptly logging out for another six months until I forget why I left again.

Hit me up on PMs if you need me.

Hey, wait a minute, I'm the one who benefited from that supercharger post. If you leave again I might end up with the wrong size tires or something.


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