W211 AMG Discuss the W211 AMG's such as the E55 and the E63

REIMBURSEMENTS from MBUSA: Owner incurred fuels system repairs

Thread Tools
 
Search this Thread
 
Rate Thread
 
Old Jan 30, 2015 | 02:50 PM
  #1  
Worth the wait's Avatar
Thread Starter
MBWorld Fanatic!
 
Joined: Nov 2008
Posts: 1,916
Likes: 39
From: Northern VA
2006 E55
REIMBURSEMENTS from MBUSA: Owner incurred fuels system repairs

There has been some discussion in the original thread, but I feel this topic merits a separate thread as they are different parts of the same warranty extension.

So now that folks are getting the repairs from the dealer, this is the next part of the equation.

So..who has received a reimbursement?
How did you get it?
How much was it?
What was required to prove the claim?

Who has been denied?
Why did they deny you?

Hopefully this will get to be an accurate source of information for getting our past expenses back!
?Sticky?

So, let's hear it....
Reply
Old Jan 30, 2015 | 02:53 PM
  #2  
MJ50's Avatar
Super Moderator
MBWorld Ambassador

20 Year Member
Liked
Community Favorite
 
Joined: Jul 2003
Posts: 22,057
Likes: 972
From: MBworld
bone stock E55 AMG
denied by dealer because i don't have proof of payment since i paid cash...
Reply
Old Jan 30, 2015 | 03:31 PM
  #3  
SheriffDep's Avatar
Senior Member
 
Joined: Feb 2014
Posts: 420
Likes: 3
From: SC/NoVa
13' E350 4matic, 08' E63
Originally Posted by MJ50
denied by dealer because i don't have proof of payment since i paid cash...
Dealer still should have the repair in their system???? Possibly check the car fax on your car, it might show it done I do understand the cash part, but someone should have a record of at least what parts they used in the repair. If its a MB dealer they will have it in their systems somewhere. Hell they pulled up a part I bought 4 years ago in their system. Might be worth checking or NOT letting them try to discard the situation. Just some thoughts
Reply
Old Jan 30, 2015 | 03:32 PM
  #4  
berti_00's Avatar
MBWorld Fanatic!
15 Year Member
Photogenic
Photoriffic
Shutterbug
 
Joined: May 2007
Posts: 6,406
Likes: 140
From: Clearwater Beach, Florida
2016 Cls63s AMG
well i hope you guys get this money back because i would be pissed if i didnt.
Reply
Old Jan 30, 2015 | 03:36 PM
  #5  
SilverStrk's Avatar
Super Member
 
Joined: Jul 2012
Posts: 701
Likes: 6
From: San Diego
05 E55, 07 ML500
I had my Indy do the work last month, have not tried yet for reimbursement, also paid cash, witch I think is going to turn out to be a Big mistake.. Just waiting to see how this plays out.. I hope my vin comes up as "tank assembly" and then have them completely re do the entire unit.. Then I will seek reimbursement for the failed sender unit...
Reply
Old Jan 30, 2015 | 03:44 PM
  #6  
MJ50's Avatar
Super Moderator
MBWorld Ambassador

20 Year Member
Liked
Community Favorite
 
Joined: Jul 2003
Posts: 22,057
Likes: 972
From: MBworld
bone stock E55 AMG
Originally Posted by SheriffDep
Dealer still should have the repair in their system???? Possibly check the car fax on your car, it might show it done I do understand the cash part, but someone should have a record of at least what parts they used in the repair. If its a MB dealer they will have it in their systems somewhere. Hell they pulled up a part I bought 4 years ago in their system. Might be worth checking or NOT letting them try to discard the situation. Just some thoughts
no, cuz i had it serviced by independent shop since stealers are $$$...
Reply
Old Jan 30, 2015 | 04:01 PM
  #7  
Hulk's Avatar
MBWorld Fanatic!
 
Joined: Dec 2011
Posts: 4,599
Likes: 102
From: Florida
A Merc
Cash or not, the Indy bought parts and he can give an invoice to you to show proof
Reply
Old Jan 30, 2015 | 04:15 PM
  #8  
Denroll's Avatar
MBWorld Fanatic!
 
Joined: Oct 2011
Posts: 2,279
Likes: 27
From: A to the Z (the state)
'06 E55
I pulled my old credit card statements and found my $1400 payment to a shop back in 2012. Now I will see if they still have the invoice of the parts and labor.
Reply
MB World Stories

The Best of Mercedes & AMG

story-0

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

 Verdad Gallardo
story-1

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

 Verdad Gallardo
story-2

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

 Verdad Gallardo
story-3

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-4

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

 Verdad Gallardo
story-5

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

 Verdad Gallardo
story-6

Mercedes EQS Gets A Major Update: Everything You Need to Know

 Verdad Gallardo
story-7

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

 Verdad Gallardo
story-8

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

 Verdad Gallardo
story-9

10 Most Reliable Mercedes-Benz Models You Can Buy Used

 Verdad Gallardo
Old Jan 30, 2015 | 04:34 PM
  #9  
baldmike73's Avatar
MBWorld Fanatic!
20 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2002
Posts: 3,083
Likes: 88
I spoke to my local dealer and they said since it was done at an Indy shop I would would be eligible for reimbursement - if the work was done at the dealer then it would have been an dif story.

let me know if you find dif - i am Bay Area (SJ)
Reply
Old Jan 31, 2015 | 01:17 AM
  #10  
Rocman8's Avatar
MBWorld Fanatic!
 
Joined: Nov 2014
Posts: 1,139
Likes: 77
E55
Originally Posted by baldmike73
I spoke to my local dealer and they said since it was done at an Indy shop I would would be eligible for reimbursement - if the work was done at the dealer then it would have been an dif story.

let me know if you find dif - i am Bay Area (SJ)
i posted this a few weeks ago. read at the bottom it explains reimbursement. you did not have to have the repair done at the dealer. the dealer is the one that needs to process the reimbursement claim though.

Last edited by Rocman8; Feb 15, 2020 at 04:55 PM.
Reply
Old Jan 31, 2015 | 01:31 AM
  #11  
benznewcomer's Avatar
Senior Member
 
Joined: Dec 2014
Posts: 329
Likes: 1
porsche
hey guys so what do you think of this, vehicle was purchased in the USA originally but now transferred over to canada, am I still eligible for the recall since it was originally a us vehicle? eligible at a canadian dealership? usa dealership?

and why hasnt there been a recall on the radiator
Reply
Old Jan 31, 2015 | 01:31 PM
  #12  
BC928's Avatar
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Mar 2013
Posts: 1,126
Likes: 80
From: SoCal
2006 E55, Various other German and ‘Murican
Reciepts.

WTF does it matter if you paid cash? Or with ****ing Sheep? Is there a receipt?

Jesus Christ I despise these stealers. Psychopathic liars and cheats - every one of them.
Reply
Old Jan 31, 2015 | 06:13 PM
  #13  
trackjunky's Avatar
Member
iTrader: (1)
 
Joined: Oct 2013
Posts: 196
Likes: 0
From: NYC
W211 E55 Wagon, E46 M3
woah, this new extended warranty on fuel components is great news! This mean that for those who is going to encounter the well-known issue of fuel leaks is going to be completely covered by dealer. Great peace of mind!

Last edited by trackjunky; Jan 31, 2015 at 06:32 PM.
Reply
Old Feb 3, 2015 | 08:17 AM
  #14  
p30amg08's Avatar
Super Member
10 Year Member
Photogenic
Liked
Loved
 
Joined: Oct 2013
Posts: 904
Likes: 41
From: Dallas
08 E63 AMG P30, 2013 S550, 09 E63, 14 E63 S Wagon, 14 E350 Wagon(current), 13 C63 P31 (current)
Originally Posted by BC928
Reciepts.

WTF does it matter if you paid cash? Or with ****ing Sheep? Is there a receipt?

Jesus Christ I despise these stealers. Psychopathic liars and cheats - every one of them.
I had my worked performed on these "covered components" at mercedes of plano. Had the whole tank replaced and sending units. 1st: I called in just as a regular customer and had them pull me up. They did. Had all my records on file. (Paid with amex) so then I tell them why I am calling and reference the letter posted here. Service manager has I need to present ORIGINAL RECORDS AND PROOF OF PAYMENT. I was confused I had all work done at MB and u have all records infront of you. He said NOPE. Can't process unless I bring in originals??

Wtf type of **** is this?

I guess ill just have to give amex a call n present them with the proof....

Any other options besides calling my attorney and just spending my own money just to make a point?
Reply
Old Feb 3, 2015 | 09:06 AM
  #15  
novae500's Avatar
MBWorld Fanatic!
 
Joined: Jan 2009
Posts: 3,182
Likes: 15
From: Northern VA
W211
It letter that went out said Original or clear copies and proof of payment. Dealers are making it very difficult for us to get reimbursed. If it was done at the dealer, then they have all they need to submit to MBUSA. Another tactic of making things difficult for us to recoup our out of pocket payments.
Reply
Old Feb 3, 2015 | 02:22 PM
  #16  
p30amg08's Avatar
Super Member
10 Year Member
Photogenic
Liked
Loved
 
Joined: Oct 2013
Posts: 904
Likes: 41
From: Dallas
08 E63 AMG P30, 2013 S550, 09 E63, 14 E63 S Wagon, 14 E350 Wagon(current), 13 C63 P31 (current)
Originally Posted by novae500
It letter that went out said Original or clear copies and proof of payment. Dealers are making it very difficult for us to get reimbursed. If it was done at the dealer, then they have all they need to submit to MBUSA. Another tactic of making things difficult for us to recoup our out of pocket payments.
The letter states
"Reimbursement for your replacement costs may be obtained by presenting adequate documentation of those expenses to an authorized MB dealer"

So....I sent them my credit card statement showing my cost.. I dont have the original work order, but the ORIGINAL work order is in the dealers system! So I dont understand what the issue is??
Reply
Old Feb 3, 2015 | 03:33 PM
  #17  
whipplem104's Avatar
Super Member
 
Joined: Oct 2008
Posts: 837
Likes: 25
From: seattle
1990 300ce supercharged and intercooled
Originally Posted by p30amg08
The letter states
"Reimbursement for your replacement costs may be obtained by presenting adequate documentation of those expenses to an authorized MB dealer"

So....I sent them my credit card statement showing my cost.. I dont have the original work order, but the ORIGINAL work order is in the dealers system! So I dont understand what the issue is??
Just call the mbusa customer assist center and complain. That will get a fire lit under the dealer.
Reply
Old Feb 4, 2015 | 09:59 AM
  #18  
Whats_AMG's Avatar
Newbie
 
Joined: Apr 2014
Posts: 8
Likes: 0
e55
I'm dropping my car of monday to autobahn for tank. Hope everything goes smooth when i ask cause mine was also done at an indy shop.
Reply
Old Feb 4, 2015 | 06:37 PM
  #19  
FinanceMike's Avatar
Senior Member
 
Joined: Dec 2011
Posts: 288
Likes: 2
From: FL
CLS55
Earlier today I dropped off a packet to my local dealership with the letter from MB USA (posted a few posts up), the invoice from the indy shop where I had the units replaced and the receipt from my AMEX card.

The service advisor said I had everything needed and they will run the VIN to make sure my car was included and then I should receive a check within 90 days.

I will update this thread with anything I receive, whether it be payment or decline.

My car was a CLS55, I had the repairs completed back in July of 2013. I no longer own the car but no where in the literature does it say that voids the claim.
Reply
Old Feb 5, 2015 | 12:43 AM
  #20  
Worth the wait's Avatar
Thread Starter
MBWorld Fanatic!
 
Joined: Nov 2008
Posts: 1,916
Likes: 39
From: Northern VA
2006 E55
^ Good for you!
Looking forward to the end result.
Reply
Old Feb 5, 2015 | 06:34 PM
  #21  
OCKlasse's Avatar
MBworld Guru
15 Year Member
 
Joined: May 2006
Posts: 2,345
Likes: 10
From: Irvine
04 CL55, 05 E500S4, 15 BMW i3 REx
I just had to replace both fuel pumps a week ago would I be eligible for a reimbursement? My VMI does show "fuel tank leak" on it.
Reply
Old Feb 5, 2015 | 06:49 PM
  #22  
SPatykAMG's Avatar
Super Member
 
Joined: Dec 2012
Posts: 503
Likes: 3
From: Houston, TX
W211 E55
Originally Posted by OCKlasse
I just had to replace both fuel pumps a week ago would I be eligible for a reimbursement? My VMI does show "fuel tank leak" on it.
tell me it wasn't done at the dealer and they just ignored the whole thing.
Reply
Old Feb 5, 2015 | 10:18 PM
  #23  
lm7's Avatar
lm7
Super Member
 
Joined: Nov 2011
Posts: 789
Likes: 14
2003 E55
Originally Posted by baldmike73
I spoke to my local dealer and they said since it was done at an Indy shop I would would be eligible for reimbursement - if the work was done at the dealer then it would have been an dif story.

let me know if you find dif - i am Bay Area (SJ)
Which dealer was this so I can avoid it
Reply
Old Feb 8, 2015 | 02:52 AM
  #24  
OCKlasse's Avatar
MBworld Guru
15 Year Member
 
Joined: May 2006
Posts: 2,345
Likes: 10
From: Irvine
04 CL55, 05 E500S4, 15 BMW i3 REx
Originally Posted by SPatykAMG
tell me it wasn't done at the dealer and they just ignored the whole thing.
Wasn't done at the dealer.
Reply
Old Feb 8, 2015 | 08:37 PM
  #25  
JonMBZ's Avatar
MBWorld Fanatic!
15 Year Member
 
Joined: Jun 2006
Posts: 2,359
Likes: 2
From: California
06 C55, 09 E350
Originally Posted by BC928
Reciepts.

WTF does it matter if you paid cash? Or with ****ing Sheep? Is there a receipt?

Jesus Christ I despise these stealers. Psychopathic liars and cheats - every one of them.

Use your brain for a second, it doesn't matter, so long as you can show a receipt you paid for the services.
Reply


You have already rated this thread Rating: Thread Rating: 0 votes,  average.


All times are GMT -4. The time now is 08:22 AM.

story-0
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Slideshow: Not every Mercedes design becomes timeless, some feel stuck in the era they came from.

By Verdad Gallardo | 2026-05-12 18:09:07


VIEW MORE
story-1
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Slideshow: Yes, Mercedes built manual cars, and some of them are far more interesting than you'd expect.

By Verdad Gallardo | 2026-05-02 12:36:58


VIEW MORE
story-2
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.

By Verdad Gallardo | 2026-04-29 11:19:28


VIEW MORE
story-3
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Slideshow: Before curves took over, Mercedes mastered the art of the straight line, and some of those shapes still look right today.

By Verdad Gallardo | 2026-04-25 12:05:49


VIEW MORE
story-4
Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Slideshow: The 190E Evolution II shows how a homologation necessity became a six-figure collector icon.

By Verdad Gallardo | 2026-04-22 17:53:47


VIEW MORE
story-5
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

Slideshow: Mercedes is turning one of its core nameplates electric, and the details show just how serious this shift is.

By Verdad Gallardo | 2026-04-21 13:58:06


VIEW MORE
story-6
Mercedes EQS Gets A Major Update: Everything You Need to Know

Slideshow: Faster charging, longer range, and a controversial steer-by-wire system define the latest evolution of Mercedes-Benz EQS.

By Verdad Gallardo | 2026-04-15 10:35:34


VIEW MORE
story-7
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

Slideshow: These overlooked Mercedes-Benz models never got the spotlight, but they quietly delivered more than most remember.

By Verdad Gallardo | 2026-04-13 19:35:45


VIEW MORE
story-8
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

Slideshow: A well-used 1991 Mercedes-Benz 300D with more than one million miles is now looking for a new owner, and it still appears ready for more.

By Verdad Gallardo | 2026-04-10 10:05:15


VIEW MORE
story-9
10 Most Reliable Mercedes-Benz Models You Can Buy Used

Slideshow: From bulletproof sedans to surprisingly tough SUVs, these Mercedes models proved that the three-pointed star can go the distance.

By Verdad Gallardo | 2026-04-08 09:55:49


VIEW MORE