Buying experience MB of Ft Mitchell, KY
04-23-2018, 11:13 AM
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Buying experience MB of Ft Mitchell, KY
First post! I’m from Texas and found a new car at this dealership that they weren’t willing to trade to another dealership so I flew in to make the transaction. I did have two trade-ins that were in Texas. I go through cars very often and have made this exact transaction many times (buying from out of state while having trades that couldn’t be taken to dealership because of distance). I had a local used car dealer agree to purchase my cars like a wholesaler and allow me to use the trade-ins for tax credit. My salesperson was great. He got the trade-ins approved by management so I jumped on a plane and flew across the country for the new MB.
Here’s where things go south. When I get to the dealership and sit down to do the paperwork, I am informed that the GM of the dealership has told the salesperson that they will not take the trade-ins because they have never seen the cars. Because of the cost of the new car, this now adds almost $8K to the deal. So basically I felt like they got me there, knowing I had sold my cars back home and then reneged on the agreed terms. They knew I wasn’t leaving without the car and just didn’t want to deal with the paperwork of the trade-ins. I was also told, “yeah” when I asked if the dealer back in Texas knew about the decision so I didn’t call back home for a better explanation. I felt like I had been lied to in order to seal the deal. It is what it is, but buyer beware.
Like I said before, I go through cars extremely often and the dealership could have made a good customer out of me (they have a big inventory of new and pre-owned), but they screwed me in this transaction and I’ll never be back.
Buyers beware.
Here’s where things go south. When I get to the dealership and sit down to do the paperwork, I am informed that the GM of the dealership has told the salesperson that they will not take the trade-ins because they have never seen the cars. Because of the cost of the new car, this now adds almost $8K to the deal. So basically I felt like they got me there, knowing I had sold my cars back home and then reneged on the agreed terms. They knew I wasn’t leaving without the car and just didn’t want to deal with the paperwork of the trade-ins. I was also told, “yeah” when I asked if the dealer back in Texas knew about the decision so I didn’t call back home for a better explanation. I felt like I had been lied to in order to seal the deal. It is what it is, but buyer beware.
Like I said before, I go through cars extremely often and the dealership could have made a good customer out of me (they have a big inventory of new and pre-owned), but they screwed me in this transaction and I’ll never be back.
Buyers beware.
04-23-2018, 12:00 PM
#2
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EDIT, reread post, Dealership info was in post title, question answered.
Last edited by E634Me; 04-23-2018 at 12:02 PM. Reason: Info was already in OP.
04-23-2018, 02:01 PM
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Wow, that sucks. I hate it when dealers try to screw with the Customer. I had that happen in Knoxville as I was all set to buy a 2015 Wagon a while back, we had the deal done verbally, then when the paper work went to the Finance guy he changed it all around so I backed out of the deal. It was all a big waste of time.
04-23-2018, 03:42 PM
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I got my E63S from MB of West Chester, Ohio. I live up in NE Ohio so it was a 3 1/2 hour drive for me to get the car. It was all agreed over the phone and in email. Fortunately the deal went exactly as we'd agreed and I had no issues. I would certainly buy from them again, FWIW to other members of the forum.
04-23-2018, 04:00 PM
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This is the first time I’ve had a deal verbally committed to and then then dealership not hold up to their side of the deal when it’s time to sign the papers. Is what it is though.
I feel bad for the salesperson because I told him I don’t think I could give them a good survey. He’s basically begging me to not do that. Hell, for all I know the salesperson just told me that the trades were good and didn’t actually run it past his manager. I want to give the survey like it went down.
I feel bad for the salesperson because I told him I don’t think I could give them a good survey. He’s basically begging me to not do that. Hell, for all I know the salesperson just told me that the trades were good and didn’t actually run it past his manager. I want to give the survey like it went down.
04-23-2018, 04:02 PM
#6
Former Vendor of MBWorld
Sorry, some dealers make us all look bad... we've taken several trade in's sight unseen.. just need a vin, miles, pics and some questions (service, tires, mild condition questions).. it's actually pretty easy
Last edited by susman@eurogermantown.com; 04-23-2018 at 04:05 PM.
04-23-2018, 04:21 PM
#7
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interesting .. it's a dealership where i bought my wagon from and they took my trade in without seeing it and delivered new car to my driveway and loaded my trade in and....I'm happy customer.
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04-23-2018, 04:24 PM
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2014 E63S; AMS 100 octane ecu tune; edok tcu tune; BB intakes; dyno tuned
What a sleazy dealer.
too bad you couldn't just walk out and buy from somewhere else
i would have rented a car until I got my new car from somewhere else just on principle alone
too bad you couldn't just walk out and buy from somewhere else
i would have rented a car until I got my new car from somewhere else just on principle alone
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24Hours (04-24-2018)
04-23-2018, 07:07 PM
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That’s exactly what my local dealer said when I returned with the news of the transaction. I’ve done this on 4 cars prior. No issues at all. And it’s a shame because it’s not like the dealership made a dollar more by not doing it.
04-25-2018, 03:12 AM
#10
First post! I’m from Texas and found a new car at this dealership that they weren’t willing to trade to another dealership so I flew in to make the transaction. I did have two trade-ins that were in Texas. I go through cars very often and have made this exact transaction many times (buying from out of state while having trades that couldn’t be taken to dealership because of distance). I had a local used car dealer agree to purchase my cars like a wholesaler and allow me to use the trade-ins for tax credit. My salesperson was great. He got the trade-ins approved by management so I jumped on a plane and flew across the country for the new MB.
Here’s where things go south. When I get to the dealership and sit down to do the paperwork, I am informed that the GM of the dealership has told the salesperson that they will not take the trade-ins because they have never seen the cars. Because of the cost of the new car, this now adds almost $8K to the deal. So basically I felt like they got me there, knowing I had sold my cars back home and then reneged on the agreed terms. They knew I wasn’t leaving without the car and just didn’t want to deal with the paperwork of the trade-ins. I was also told, “yeah” when I asked if the dealer back in Texas knew about the decision so I didn’t call back home for a better explanation. I felt like I had been lied to in order to seal the deal. It is what it is, but buyer beware.
Like I said before, I go through cars extremely often and the dealership could have made a good customer out of me (they have a big inventory of new and pre-owned), but they screwed me in this transaction and I’ll never be back.
Buyers beware.
Here’s where things go south. When I get to the dealership and sit down to do the paperwork, I am informed that the GM of the dealership has told the salesperson that they will not take the trade-ins because they have never seen the cars. Because of the cost of the new car, this now adds almost $8K to the deal. So basically I felt like they got me there, knowing I had sold my cars back home and then reneged on the agreed terms. They knew I wasn’t leaving without the car and just didn’t want to deal with the paperwork of the trade-ins. I was also told, “yeah” when I asked if the dealer back in Texas knew about the decision so I didn’t call back home for a better explanation. I felt like I had been lied to in order to seal the deal. It is what it is, but buyer beware.
Like I said before, I go through cars extremely often and the dealership could have made a good customer out of me (they have a big inventory of new and pre-owned), but they screwed me in this transaction and I’ll never be back.
Buyers beware.
04-27-2018, 07:35 PM
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First post! I’m from Texas and found a new car at this dealership that they weren’t willing to trade to another dealership so I flew in to make the transaction. I did have two trade-ins that were in Texas. I go through cars very often and have made this exact transaction many times (buying from out of state while having trades that couldn’t be taken to dealership because of distance). I had a local used car dealer agree to purchase my cars like a wholesaler and allow me to use the trade-ins for tax credit. My salesperson was great. He got the trade-ins approved by management so I jumped on a plane and flew across the country for the new MB.
Here’s where things go south. When I get to the dealership and sit down to do the paperwork, I am informed that the GM of the dealership has told the salesperson that they will not take the trade-ins because they have never seen the cars. Because of the cost of the new car, this now adds almost $8K to the deal. So basically I felt like they got me there, knowing I had sold my cars back home and then reneged on the agreed terms. They knew I wasn’t leaving without the car and just didn’t want to deal with the paperwork of the trade-ins. I was also told, “yeah” when I asked if the dealer back in Texas knew about the decision so I didn’t call back home for a better explanation. I felt like I had been lied to in order to seal the deal. It is what it is, but buyer beware.
Like I said before, I go through cars extremely often and the dealership could have made a good customer out of me (they have a big inventory of new and pre-owned), but they screwed me in this transaction and I’ll never be back.
Buyers beware.
Here’s where things go south. When I get to the dealership and sit down to do the paperwork, I am informed that the GM of the dealership has told the salesperson that they will not take the trade-ins because they have never seen the cars. Because of the cost of the new car, this now adds almost $8K to the deal. So basically I felt like they got me there, knowing I had sold my cars back home and then reneged on the agreed terms. They knew I wasn’t leaving without the car and just didn’t want to deal with the paperwork of the trade-ins. I was also told, “yeah” when I asked if the dealer back in Texas knew about the decision so I didn’t call back home for a better explanation. I felt like I had been lied to in order to seal the deal. It is what it is, but buyer beware.
Like I said before, I go through cars extremely often and the dealership could have made a good customer out of me (they have a big inventory of new and pre-owned), but they screwed me in this transaction and I’ll never be back.
Buyers beware.
Also in future you should complete paperwork and transaction via FedEx, and when all is signed and sealed, fly in to pick up the car. I always buy cars like this. I have bought 2 cars like this from Park Place, 1 from MB of Baton Rouge, a couple from BMW of South Atlanta, one from Pacific BMW in Glendale. Flying without the deal signed and completed is very risky for the reason you have discovered. Many dealers will allow you to complete a purchase doing paperwork via FedEx. Almost all dealers.
At this point, I suggest you escalate the issue with Mercedes-Benz Corporate if you have a good case. They are very good, and they may make you whole or force the dealer to. I had an issue last year where a small provincial dealer sold me a car for which they had no allocation (without telling me), and after 7 months of waiting I discovered this. I escalated the issue with MBUSA, and they gave me a $4k credit to my E63S which I bought from another dealer.
Also shame this dealer. Your post should be "MB of Fort Mitchell KY lied to me and ripped me off". You should have quotes from your emails with the salesperson, etc. And post your thread not just on the AMG section but the W213 non-AMG section and the W205 section to maximize your damage to their reputation. Make it really evident they lied and took advantage. In addition post the same review on Dealerrater, Yelp and Google.
04-27-2018, 07:38 PM
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This is the first time I’ve had a deal verbally committed to and then then dealership not hold up to their side of the deal when it’s time to sign the papers. Is what it is though.
I feel bad for the salesperson because I told him I don’t think I could give them a good survey. He’s basically begging me to not do that. Hell, for all I know the salesperson just told me that the trades were good and didn’t actually run it past his manager. I want to give the survey like it went down.
I feel bad for the salesperson because I told him I don’t think I could give them a good survey. He’s basically begging me to not do that. Hell, for all I know the salesperson just told me that the trades were good and didn’t actually run it past his manager. I want to give the survey like it went down.
04-28-2018, 12:37 PM
#13
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Agreed, shame them as publicly as possible. Let lose the dogs of war -- hire picketers and give them signs to walk the public sidewalks outside the dealer's property on Saturdays, Sundays, and other peak sales periods. And, of course, issue press releases and invite the news media.
Also agreed regarding the sales person. Even if he was not initially a party to ripping you off he at least acquiesced later. A good salesperson would know that such practices will hurt his own reputation and ability to make future repeat and referral sales, for any brand, and would quit rather than be made a tool.
Also agreed regarding the sales person. Even if he was not initially a party to ripping you off he at least acquiesced later. A good salesperson would know that such practices will hurt his own reputation and ability to make future repeat and referral sales, for any brand, and would quit rather than be made a tool.
04-29-2018, 08:28 PM
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Agreed. There’s been a little correspondence between myself and the sales person. He told me the manager would reply no later than yesterday (Saturday), which he did not do. The more and more I’ve thought about it and put two and two together, I 100% think the salesperson just said the trades would be good and did not run it past his manager. He thought it would be ok and when I got there he got caught. It was my fault for not pressing the issue then and there.
04-30-2018, 10:00 AM
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Agreed. There’s been a little correspondence between myself and the sales person. He told me the manager would reply no later than yesterday (Saturday), which he did not do. The more and more I’ve thought about it and put two and two together, I 100% think the salesperson just said the trades would be good and did not run it past his manager. He thought it would be ok and when I got there he got caught. It was my fault for not pressing the issue then and there.
04-30-2018, 02:51 PM
#16
Former Vendor of MBWorld
Or known ahead of time.. I know I would not let anyone come in with that uncertainty .. especially from that distance
05-01-2018, 10:25 AM
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First post! I’m from Texas and found a new car at this dealership that they weren’t willing to trade to another dealership so I flew in to make the transaction. I did have two trade-ins that were in Texas. I go through cars very often and have made this exact transaction many times (buying from out of state while having trades that couldn’t be taken to dealership because of distance). I had a local used car dealer agree to purchase my cars like a wholesaler and allow me to use the trade-ins for tax credit. My salesperson was great. He got the trade-ins approved by management so I jumped on a plane and flew across the country for the new MB.
Here’s where things go south. When I get to the dealership and sit down to do the paperwork, I am informed that the GM of the dealership has told the salesperson that they will not take the trade-ins because they have never seen the cars. Because of the cost of the new car, this now adds almost $8K to the deal. So basically I felt like they got me there, knowing I had sold my cars back home and then reneged on the agreed terms. They knew I wasn’t leaving without the car and just didn’t want to deal with the paperwork of the trade-ins. I was also told, “yeah” when I asked if the dealer back in Texas knew about the decision so I didn’t call back home for a better explanation. I felt like I had been lied to in order to seal the deal. It is what it is, but buyer beware.
Like I said before, I go through cars extremely often and the dealership could have made a good customer out of me (they have a big inventory of new and pre-owned), but they screwed me in this transaction and I’ll never be back.
Buyers beware.
Here’s where things go south. When I get to the dealership and sit down to do the paperwork, I am informed that the GM of the dealership has told the salesperson that they will not take the trade-ins because they have never seen the cars. Because of the cost of the new car, this now adds almost $8K to the deal. So basically I felt like they got me there, knowing I had sold my cars back home and then reneged on the agreed terms. They knew I wasn’t leaving without the car and just didn’t want to deal with the paperwork of the trade-ins. I was also told, “yeah” when I asked if the dealer back in Texas knew about the decision so I didn’t call back home for a better explanation. I felt like I had been lied to in order to seal the deal. It is what it is, but buyer beware.
Like I said before, I go through cars extremely often and the dealership could have made a good customer out of me (they have a big inventory of new and pre-owned), but they screwed me in this transaction and I’ll never be back.
Buyers beware.
Regardless of the transaction, if it's not to your liking, you have the right to push for a better deal or walk away. You chose to accept the deal as is and then publicly bash the dealer. It seems like there's a lot of omitted information here.
05-01-2018, 11:33 AM
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I don't blame the dealer or the salesperson here. At any moment, you could have walked away but you were willing to spend $8k more to take home the car. This dealer has been excellent with me as has West Chester (as noted by another member who posted their experience).
Regardless of the transaction, if it's not to your liking, you have the right to push for a better deal or walk away. You chose to accept the deal as is and then publicly bash the dealer. It seems like there's a lot of omitted information here.
Regardless of the transaction, if it's not to your liking, you have the right to push for a better deal or walk away. You chose to accept the deal as is and then publicly bash the dealer. It seems like there's a lot of omitted information here.
05-04-2018, 10:26 AM
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I don't blame the dealer or the salesperson here. At any moment, you could have walked away but you were willing to spend $8k more to take home the car. This dealer has been excellent with me as has West Chester (as noted by another member who posted their experience).
Regardless of the transaction, if it's not to your liking, you have the right to push for a better deal or walk away. You chose to accept the deal as is and then publicly bash the dealer. It seems like there's a lot of omitted information here.
Regardless of the transaction, if it's not to your liking, you have the right to push for a better deal or walk away. You chose to accept the deal as is and then publicly bash the dealer. It seems like there's a lot of omitted information here.
What I don't understand is where you are coming from: Do you struggle with reading comprehension, or are you just a shill for the dealer?
05-04-2018, 02:31 PM
#22
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The issue is the dealer changed the deal after he flew half way across the country to close the deal. So the dealer deserves to be bashed because deals should be honored when someone has flown in after reaching an agreement.
What I don't understand is where you are coming from: Do you struggle with reading comprehension, or are you just a shill for the dealer?
What I don't understand is where you are coming from: Do you struggle with reading comprehension, or are you just a shill for the dealer?
Maybe it happened the way the OP describes it. Who knows and who cares... in the end, people want to use places like this to tear down reputations publicly instead of resolving matters privately. My other point is that the OP never stated anywhere he attempted to resolve this privately with the dealer. Maybe I missed that part of the story as well with my comprehension issues.
Finally, I continue to receive PM's from the OP who wants to attack instead of simply disagree, telling me I didn't read the entire thread. I expected that the OP would make that first PM conversation public and as expected, he left out some of it to make his point the way he wanted. For the third time to the OP, enjoy the new car.
05-04-2018, 03:20 PM
#23
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The dealer is a bum. You should have walked. Make sure you advise MB USA of your treatment and fill out out the surveys giving the dealership the worst possible ratings. This can cost him money. The dealer "Consumer Satisfaction Index" is what determines how much of the 3% holdback on all his car sales he will receive.
