bt66

Hi guys,

I had an issue this morning with my new '19 E63s. Only 950 miles and while passing another vehicle this morning, going from about 35 to 60 or so, I heard the engine give a little rev and then lost all drive. It was like the transmission went into neutral. The engine continued to run and everything seemed ok but I had no forward drive. I was able to coast off to a side road and stop but the car wouldn't go into drive or reverse? I shut it off, tried every different mode, tried the manual paddles, but the car just would not engage any gear. I had to call roadside assistance and they flat bedded it to my dealer. It won't be until tomorrow that I'm even able to talk to the service techs since its Sunday.

Has anyone had an experience like this? Thoughts?

thanks

Plutoe

Who knows why at this point. The very good point is that it has happened now instead of out of warrantee.

b0rderman

Yikes, keep us posted...and I hope you get back on the road soon.

MuffinFlavored

i had this happen in my m5 but i snapped the driveshaft during a burnout and it was a manual

obviously not the same problem but matches “engine sounds fine, car doesn’t move”

bt66

UPDATE: So my dealer looked at the car today and didn't find anything wrong. The car started and drove normally after sitting overnight and they were not able to recover any error codes that might have been stored. The problem has been escalated to a Mercedes Benz service advisor (outside the dealer) to see if they can access any other codes that may give insight into this issue as well as checking with MB to see if anyone has had similar issues. Stay tuned.

internet

there's been a lot of this sort of thing reported with w213, which seems to be exacerbated with an ecu tune (though not contingent upon having one). which driving mode did you have it on?

the scenario you described is dangerous as hell. this issue is serious enough to get someone hurt...glad you're ok.

also, spoiler: the "service advisor" may suggest something to justify his value but whatever it is it'll be a placebo. if i were a betting man he'll say "high rpm before break-in ends". that's a cop out...your car should not turn off until you turn it off. ever. (unless it's no longer in one piece)

bt66

I couldn't agree more, very dangerous. I was in Comfort mode, I've been very careful during break-in, no full throttle at all and kept revs under 4500 the best I could. The car did have 120 miles on it when I got it so who knows what happened during other test drives early on. I'll keep updating this post.

If you could point me in the direction of other threads reporting a similar issue, I'd appreciate it. Thanks

exhaustgases

Wow 120 miles? If I'm paying new car price I want less than 3 miles on it. Don't need someone else breaking it in. Its a used car with 120 on it.
For an MB I'd want at least 12k off the price with that kind of mileage.

bt66

UPDATE: Still no idea what caused the loss of all drive and as I mentioned the case has been escalated to "Engineering" and I was asked to fill out a form detailing the particulars of when this happened ie: time, date, speed, situation, duration, etc so it can be forwarded up to engineering so I'm waiting for further feedback and in a holding pattern for now.

bobblehead

You are currently driving it still ?

bt66

No, its at the dealer

6G Schnell

And you have the odometer reading in writing, correct?
Not to be paranoid here, just in case if car has few hundred miles more when you get it back...
as they may have been driving around in attempt to “reproduce the fault”.....

MTrauman

Most MB’s delivered state side have between 7 and 12 miles on the odometer at delivery. My most recent delivery on November ‘18 of my factory delivery ‘19 S63 AMG had 9 miles on it at the Center of Excellence Delivery Center at the Sindelfingen factory. I noticed that my car had another 10 miles on the odometer from when I delivered the car to the shipping company in Bremerhaven Germany where it got on the ship to my state side delivery at the dealer.

exhaustgases

If I had a car I did not want driven when shipping it, it would be shipped as not running, and I'd make sure it would not run. Simple cures for simple problems.

6G Schnell

Interesting, there is a way to avoid extra 10, or so, miles of driving during the shipping ?

Simple question: how would it be possible to accomplish this?

19E63s

Yeah 120 miles on it... nearly a used car at that point. I think mine had like 10-15. Can't remember exactly. I hope you got a decent discount on it. Transmissions in these are very weird. Shifts really fast, but found it to be clunky sometimes.

dav461

No, that’s absolutely impossible.
You cant avoid procedure of transferring car around.

hyperion667

I've had 4 new Benzes.....they never had more than 12 or so miles on them at delivery!! Good luck OP, hope this gets sorted out!

6G Schnell

Let me make this clear: completely agree with you. Have done many Euro Deliveries over the years and my experience has been exactly as MTrauman described above. My last car had less than 10 mi at the time of Center of Excellence delivery, 1539 at the time of drop off in Munich, arrived at dealer with 1547 mi. No questions about this.

However, if exaustgases has a simple way to save 10 mi or even more, would benefit all of us for the next order.
So, let’s hear what is the simple secret sauce?

E634Me

Likewise my ED car had about 10 more miles on it at delivery back in the states.

Think it had about 7 on it at the factory when we picked it up. As part of the factory tour you see some of that mileage is from the car rolling around the assembly line, but AMG cars are test driven and that’s probably where the bulk of the initial miles come from.

i suppose the amount of additional miles from transport to the states after ED could be a bit variable depending on your drop of point. As I understood it, the car is driven to a nearby lot from the initial drop off inspection point and put on a carrier and trucked to the port. There it is unloaded and driven to a staging lot. Then it is driven onto the ship, then depending on loading and destination port it might be driven around the ship as other cars are offloaded and new ones added. Eventually it is driven off and parked at the port of entry. Then driven about the VPC as they do whatever they need to do. Finally, driven onto a carrier and transferred to your dealer. Driven off the carrier and parked at the dealer. Driven around the dealership as they do their prep, wash, fuel, etc.

Could all that add up to 10 miles, I’m guessing yes since it seems to be a fairly common finding. Did that burn up some of the cars newness, no. My car had 1323 miles on it when I dropped it off, so was already properly broken in by me and ready for some race starts and what not.

I ‘I guess if someone is that worried about it, they could pay extra and have the car put on a pallet and sent as freight.

amgliturbo

My new 19' had 8 miles on it at VPC. I purchased it through a dealer in Kentucky (they were one of the only dealers with an allocation that allowed me to order it with all of the options colors etc that I wanted w/o having to wait another 3 months). The Ky dealer prepped the car--said that they had to change/check fluids etc. The car was transported to me via a private carrier in a covered/closed trailer. When I got the car it had 40 miles on it. Everything in the car seemed fine and it ran like a charm. I just figured that it had to be driven to the carrier for its cross country trip. Upon delivery it was in the trailer behind a specially prepped Jaguar F Type so I don't think there was any joy riding while in transit. My local dealer recently changed a tire due to a nail puncture and put 10 miles on the car. I called and asked them why my car was being driven because I was monitoring it on the Mercedes Me/Connect app. They claimed they had to reset the ESP and other monitoring systems. While monitoring my car on the Mercedes app it never exceeded 40 mph so I wasn't to upset/worried

TugboatBill

Delivery fairies, of course.

bt66

UPDATE: The issue isn’t really delivery miles. I bought this car off the lot and I know it was sitting at the dealer since at least March (when I first drove it) so I can see how the miles got up to over 100 in that time, not an issue as far as I’m concerned and the dealer was very fair and I got an extremely good deal. The update on the transmission issue is that originally the service dept couldn’t find anything wrong, the car has worked normally for them, and no codes were available upon scanning. The management of the dealership didn’t find this satisfactory (nor did I) and escalated the case to AMG in Germany. The latest news is that AMG have instructed the dealership to replace a ‘faulty valve’ in the transmission (details to follow on the specifics as I haven’t spoken to service, just the sales manager) and management believes AMG have seen this problem in the past and are aware of a fix. I will post as many details as I receive and expect to have the car back this week. Fingers crossed.

bobblehead

It’s nice to hear your dealer has stepped up to the plate for you to try to have this problem resolved

bt66

UPDATE, I have my car back. After escalating the issue to AMG in Germany, they provided a course of action that ultimately resulted in the entire valve body being replaced. There weren’t any signs of major internal damage like a bunch of metal filings coming out in the oil but the dealer believes the engineers in Germany may have had some experience with this issue since they were able to provide pretty specific direction on a remedy. It doesn’t seem like this has been a common problem based on my research so hopefully this was just one of those things that can sometimes go wrong with complicated machinery and I have many miles of enjoyable driving ahead of me.