2019 Wagon and Mercedes Me Connect
Thread Starter
Junior Member
Joined: Feb 2022
Posts: 53
Likes: 46
2019 AMG E63S Wagon
2019 Wagon and Mercedes Me Connect
So I went to the dealer today for a recall and some maintenance.
I had a good experience (still waiting on tires) except the service department seemed confused about activating the remaining privacy/safety-sensitive features in the Mobile Me Connect application (e.g. tracking the vehicle).
The service point of contact seems to think I need to pay $210 to reset the system because I'm the new owner.
I didn't think that sounded right because MB's "Services" page shows I have4 3 years of services from the vehicle's original registration date (mid-2019) and specifically states: "Term runs until MM/DD/2022" (where MM/DD is the registration date).
I'm pretty sure the services for the 2019 model year were transferable and last for4 3 years (~15 3 mos. left).
Who is right? Can anyone else confirm this?
Thanks!
I had a good experience (still waiting on tires) except the service department seemed confused about activating the remaining privacy/safety-sensitive features in the Mobile Me Connect application (e.g. tracking the vehicle).
The service point of contact seems to think I need to pay $210 to reset the system because I'm the new owner.
I didn't think that sounded right because MB's "Services" page shows I have
I'm pretty sure the services for the 2019 model year were transferable and last for
Who is right? Can anyone else confirm this?
Thanks!
Last edited by allanmac; Feb 16, 2022 at 10:47 AM. Reason: 3 years instead of 4
Thread Starter
Junior Member
Joined: Feb 2022
Posts: 53
Likes: 46
2019 AMG E63S Wagon
@Correct_Map Thanks... It looks like I have 3 mos. left.
I also quickly learned that Service and Sales don't really talk to each other.
I also quickly learned that Service and Sales don't really talk to each other.
Joined: Mar 2018
Posts: 1,410
Likes: 233
From: Socal and Norcal
MY17 S63AMG - MBUSA Buyback. MY16 SL63 - Sold MY19 W213 E63s. 2020 W213 E63s Wagon
I have the 2020 E63s wagon and no extra dealer charge for me nor did any other CPO Mercedes we have had. I find this odd.
Thread Starter
Junior Member
Joined: Feb 2022
Posts: 53
Likes: 46
2019 AMG E63S Wagon
Update: The Mercedes Me Connect “Identity Check” feature is working!
I went through the process and was fully activated in a few minutes.
The app used to immediately crash.
The new version on iOS was updated sometime this week.
I went through the process and was fully activated in a few minutes.
The app used to immediately crash.
The new version on iOS was updated sometime this week.
