W213 AMG Discuss the W213 AMG - 2017 to present

Service B Reset

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Old Jun 23, 2024 | 08:15 AM
  #26  
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Originally Posted by dhspencer71
Yes, followed the directions precisely - this C43 AMG has the new MBUX 2.0/NTG 7.0 system software, many of the other 2023 models do not did not yet have this "upgrade." Parenthetically, cannot even plug the car into my Youcanic OBDII scanner as MB has encrypted the datastream...need to take it to a dealer to read any codes. They're making it harder and harder for the DIY'ers. Maddening!
Sorry for the confusion earlier but to clarify that the 2022 C 300 or 2022 W206 for that matter does indeed have the MBUX 2.0/NTG 7.0 system, it might be a different software revision that is different (so they might have changed the way they pull the menu up) but the core system is the exact same. MBUX 2.0/NTG 7.0/ (also known as My MBUX) first debuted on the W223 S-Class, then it started appearing when the W206 was revealed. The X254 since is based on the W206, also has this exact same system.

Since then, facelift MBs has been getting it, this includes the facelift C118 CLA, facelift H247 GLA, facelift V167 GLE, facelift X167 GLE, etc.

The W214 E-Class debuted with MBUX 3.0, NTG 8 and subsequently the CLE came with this exact same system.

S-Class facelift and future MB models are said to have MB OS which departs from both MBUX and NTG.
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Old Jun 23, 2024 | 08:19 AM
  #27  
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MBUX 1.0/NTG 6.0 first debuted on the W177 A-Class then the H247 GLA that got revealed had it. The V167 GLE revealed got it. The X253 GLC facelift got it. Facelift W213 got it.
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Old Jun 23, 2024 | 09:37 AM
  #28  
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Forum member dhspencer71 someone else is experiencing the same exact problem with "shortcuts", sadly no solution yet: https://mbworld.org/forums/glc-class...ml#post8990486
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Old Jun 23, 2024 | 12:54 PM
  #29  
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GLE 43 AMG, C300, E350 C43 AMG
Originally Posted by W205C43PFL
Forum member dhspencer71 someone else is experiencing the same exact problem with "shortcuts", sadly no solution yet: https://mbworld.org/forums/glc-class...ml#post8990486
Thank you...I had someone at the dealership tell me it was not possible now for an enduser to reset the service interval, but again - I've been fed erroneous information before from dealership people, so never know what actually to believe... Thanks again for taking the time to respond..
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Old Jun 23, 2024 | 03:03 PM
  #30  
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Originally Posted by dhspencer71
Thank you...I had someone at the dealership tell me it was not possible now for an enduser to reset the service interval, but again - I've been fed erroneous information before from dealership people, so never know what actually to believe... Thanks again for taking the time to respond..
Well, the dealership will never want you to reset it yourself as they want you to do the oil change at their place as service revenue makes up a lot of their profits, so ya I will take that information with a grain of salt.
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Old Jun 23, 2024 | 05:40 PM
  #31  
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Originally Posted by W205C43PFL
Forum member dhspencer71 someone else is experiencing the same exact problem with "shortcuts", sadly no solution yet: https://mbworld.org/forums/glc-class...ml#post8990486
There is a simple solution for “shortcut problem” : just follow the sequence and timing as described.

I was getting “shortcut” offer, however after few trial and error attempts was able to get into the workshop menu
Follow the link to GLC forum provided yesterday….
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Old Jun 23, 2024 | 05:47 PM
  #32  
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Here is the link again:
https://mbworld.org/forums/glc-class...ml#post8990140
works for me on ‘24 x254.

will try ‘21 W213 after it wakes up from standby…
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Old Jun 23, 2024 | 06:54 PM
  #33  
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GLE 43 AMG, C300, E350 C43 AMG
Thanks all for your patience - OK, finally I got into the workshop menu - after several attempts....Key for me was Push Start Button 1x, need to be on trip odometer/mileage screen, then followed your directions exactly, 10 seconds Home - then 10 seconds OK, followed by OK again for 1 second...........however when I then got into ASSYST PLUS the only option was "Ignition Stage 1" - I then went through all the menus and did not see an option to reset the Service A or B intervals. Oh well... see image below - this was as far as I could go with the Assyst Plus submenu..
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Old Jun 23, 2024 | 08:22 PM
  #34  
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Originally Posted by 6G Schnell
There is a simple solution for “shortcut problem” : just follow the sequence and timing as described.

I was getting “shortcut” offer, however after few trial and error attempts was able to get into the workshop menu
Follow the link to GLC forum provided yesterday….
Originally Posted by 6G Schnell
Here is the link again:
https://mbworld.org/forums/glc-class...ml#post8990140
works for me on ‘24 x254.

will try ‘21 W213 after it wakes up from standby…
That's good news, thanks for chiming in.
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Old Jun 23, 2024 | 08:23 PM
  #35  
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Originally Posted by dhspencer71
Thanks all for your patience - OK, finally I got into the workshop menu - after several attempts....Key for me was Push Start Button 1x, need to be on trip odometer/mileage screen, then followed your directions exactly, 10 seconds Home - then 10 seconds OK, followed by OK again for 1 second...........however when I then got into ASSYST PLUS the only option was "Ignition Stage 1" - I then went through all the menus and did not see an option to reset the Service A or B intervals. Oh well... see image below - this was as far as I could go with the Assyst Plus submenu..
https://cimg7.ibsrv.net/gimg/www.mbw...42c6bed0c9.jpg
Ignition stage 1 probably means ignition position 1 which means press the start stop button once but not enter accessory mode, and foot off the brake of course? Maybe... Just guessing
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Old Jun 24, 2024 | 12:17 AM
  #36  
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Originally Posted by W205C43PFL
Ignition stage 1 probably means ignition position 1 which means press the start stop button once but not enter accessory mode, and foot off the brake of course? Maybe... Just guessing
Yes, this is correct. User manual defines these two states:
POWER ON is pressing start/stop once with foot off the brake
IGNITION ON is pressing start/stop the second time with foot off the brake

in either case engine is not running.
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Old Jun 24, 2024 | 01:46 AM
  #37  
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Originally Posted by W205C43PFL
Ignition stage 1 probably means ignition position 1 which means press the start stop button once but not enter accessory mode, and foot off the brake of course? Maybe... Just guessing
Yes, this is correct. User manual defines these two states:
POWER ON is pressing start/stop once with foot off the brake
IGNITION ON is pressing start/stop the second time with foot off the brake

in either case engine is not running.
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Old Jun 24, 2024 | 07:07 AM
  #38  
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Originally Posted by 6G Schnell
Yes, this is correct. User manual defines these two states:
POWER ON is pressing start/stop once with foot off the brake
IGNITION ON is pressing start/stop the second time with foot off the brake

in either case engine is not running.
Appreciate your confirmation
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Old Jun 24, 2024 | 09:26 AM
  #39  
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GLE 43 AMG, C300, E350 C43 AMG
Thank you W205C43PFL and 6G Schnell for your help - I finally got into the correct Workshop menu and was able to reset the service A/B intervals. I followed these steps:2023 Mercedes Benz C43 AMG Workshop Mode

Steps:

1 – press start/stop button 1x

2 – using the left scroll pad bring up the trip/mileage display

3 – press left “Home” button for 10 seconds

4 – then immediately press left OK button for 10 seconds

5 – then press the OK button again for 1 second

6 – The workshop menu will then display

7 – using left scroll touchpad scroll to Assyst Plus

8 – You will see “For Assyst Plus – Ignition Stage 1

9 – Press the Start/Stop button again (do not touch the brake or accelerator pedal)

10 – You can then scroll through the Assyst Plus Service Interval Reset menu
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Old Jun 24, 2024 | 09:33 AM
  #40  
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Originally Posted by dhspencer71
Thank you W205C43PFL and 6G Schnell for your help - I finally got into the correct Workshop menu and was able to reset the service A/B intervals. I followed these steps:2023 Mercedes Benz C43 AMG Workshop Mode

Steps:

1 – press start/stop button 1x

2 – using the left scroll pad bring up the trip/mileage display

3 – press left “Home” button for 10 seconds

4 – then immediately press left OK button for 10 seconds

5 – then press the OK button again for 1 second

6 – The workshop menu will then display

7 – using left scroll touchpad scroll to Assyst Plus

8 – You will see “For Assyst Plus – Ignition Stage 1

9 – Press the Start/Stop button again (do not touch the brake or accelerator pedal)

10 – You can then scroll through the Assyst Plus Service Interval Reset menu
Glad to hear it and I too appreciate the other forum member for chiming in, thank you!

The key thing was I notice in some of the screens forum member posted on with the "shortcut" issue, they don't have it on the trip screen but you were different, you said you had it on the trip screen and it still doesn't work so I was scratching my head what went wrong.
Thanks for providing your update.
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Old Nov 24, 2024 | 06:12 PM
  #41  
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Originally Posted by dhspencer71
Thank you W205C43PFL and 6G Schnell for your help - I finally got into the correct Workshop menu and was able to reset the service A/B intervals. I followed these steps:2023 Mercedes Benz C43 AMG Workshop Mode

Steps:

1 – press start/stop button 1x

2 – using the left scroll pad bring up the trip/mileage display

3 – press left “Home” button for 10 seconds

4 – then immediately press left OK button for 10 seconds

5 – then press the OK button again for 1 second

6 – The workshop menu will then display

7 – using left scroll touchpad scroll to Assyst Plus

8 – You will see “For Assyst Plus – Ignition Stage 1

9 – Press the Start/Stop button again (do not touch the brake or accelerator pedal)

10 – You can then scroll through the Assyst Plus Service Interval Reset menu
Thanks for this info. I will save it for later in case I need it.

My problems began when I took my 1 year old 73 plate CLA 200 for an A service at Mercedes.

I got the car back, showing 'Service B is due'. Obviously its not due for another year. This is on the dash with constant reminders of the service now being due and on the Mercedes Me app.

Car is now booked in at Mercedes to fix but not until mid December. Apparently this was the second 73 plate CLA this had happened to.

If I was to follow the above instructions I suspect I would have to reset service B, then reset Service A so that it shows Service B in another year. Would it let me do this? Does it let you set a date or does it just reset a year from when set.

Last edited by N31PMR; Nov 24, 2024 at 06:13 PM.
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Old Aug 19, 2025 | 06:54 PM
  #42  
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I just figured this out on my car, a 2022 C300. Tried many times in frustration but finally got it. The key to success was, after the 10-sec push on home button, to VERY QUICKLY move the the OK button for its 10-sec push. Hesitate even slightly and it won't work. I hope this helps someone!!

Didn't need a second press of the OK button...the service menu just appears.
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Old Aug 19, 2025 | 09:36 PM
  #43  
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Originally Posted by rightrudder
I just figured this out on my car, a 2022 C300. Tried many times in frustration but finally got it. The key to success was, after the 10-sec push on home button, to VERY QUICKLY move the the OK button for its 10-sec push. Hesitate even slightly and it won't work. I hope this helps someone!!

Didn't need a second press of the OK button...the service menu just appears.
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