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21 wagon massage help

Old Feb 5, 2024 | 06:04 PM
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twist-a-grip's Avatar
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21 wagon massage help

Just bought a 2021 E63 S wagon - it's as new, 3k miles - held out for one that had the massage seats because my wife loves/d them in all of our other AMGs. First time she rode in it last night and passenger massage doesn't work. Driver massage works, as does the dynamic bolstering and thigh extension and lumbar. Passenger side bolstering, thigh and lumbar all work as well. So, I'm pretty sure the pump is moving air to both sides. However, if you push "play" to start the passenger massage - the three little lights flash as if it's starting for about one second and stops - massage never starts. I'd love to DIY fix this if anyone has a few pointers. Since it is still under warranty, it wouldn't cost anything to take in, but it's such a waste of time dealing with the dealer for such a thing when I'm betting it's an easy fix.
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Old Feb 6, 2024 | 10:53 AM
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2022 Corvette Convertible Z51, 2023 AMG E53 Coupe, 2016 CLS550 4matic
Massage Function Repair

Originally Posted by twist-a-grip
Just bought a 2021 E63 S wagon - it's as new, 3k miles - held out for one that had the massage seats because my wife loves/d them in all of our other AMGs. First time she rode in it last night and passenger massage doesn't work. Driver massage works, as does the dynamic bolstering and thigh extension and lumbar. Passenger side bolstering, thigh and lumbar all work as well. So, I'm pretty sure the pump is moving air to both sides. However, if you push "play" to start the passenger massage - the three little lights flash as if it's starting for about one second and stops - massage never starts. I'd love to DIY fix this if anyone has a few pointers. Since it is still under warranty, it wouldn't cost anything to take in, but it's such a waste of time dealing with the dealer for such a thing when I'm betting it's an easy fix.
Take it to the dealer. If you start working on it and mess up something else, That won't be covered under the warranty! It could ( and probably will) be very expensive. Your dealer should give you a loaner to drive while they fix the problem.

Just my 2 cents.
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Old Feb 7, 2024 | 07:40 AM
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2023 E63S AMG - Grey Magno
Originally Posted by Dunkin9
Take it to the dealer. If you start working on it and mess up something else, That won't be covered under the warranty! It could ( and probably will) be very expensive. Your dealer should give you a loaner to drive while they fix the problem.

Just my 2 cents.
the only right answer
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Old Feb 7, 2024 | 07:58 AM
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Could be as simple as a loose cable but I agree, let the dealer handle it.
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