VaclavSV

Please read my brother's situation! BMW is awful!

Thread:

http://f80.bimmerpost.com/forums/sho...1#post15830519

My brother was the FIRST in Canada to place a deposit (I know this to be true) and this is how they treat a true enthusiast! Hes probably jumping ship but not before he outs his story.

anthonymckay

Really? He's jumping ship because he the dealer didn't email people about this promotion and some other customer asked about it before him and got the spot? I can see why that would suck to miss out on and why he'd be bummed, but I certainly wouldn't throw that big of a fit whining about it (no offense to your brother). Especially not when it wasn't a prior expectation when he first ordered the car. I'd just take the car and be happy I am fortunate enough to own one But that's just me.

jvanbrecht

Heh, I read that as pre-owned not ordered.. I was like wtf!

VaclavSV

Its not that. Hes concerned the dealer switched his build date and the dealer really didnt do a good job of communicating with him after the fact. Truth is he could care less about the trip because “what if” 15 people signed up for the trip or he wasnt eligible. He just doesnt like getting the run around.

Autosport7

You don't even know if the build date was swapped with the other guys. I bet it hasn't. He isn't necessarily getting his car before you, he is merely in the system as a first 15 as he knew to sign up for it.
Forget about it and enjoy the anticipation leading up to the delivery!

Jasonoff

Looks like drama runs in the family

avery.whss

m4 sounds horrible, he should return it and buy some **** box 4cyl with no exhaust because thats how the m4 sounds in my opinion

ab0bab0i

From what I gathered in the thread, the first 15 includes European Delivery. Your brother couldn't make it to the dealer when car was being released because he was dealing with school, so how could he possibly do the European Delivery?

JonMBZ

He will be fine customers get lied to all the time when about why things go wrong. Usually it's a mutual beneficial lie. Keeps you from getting worked up and the other party from getting heat.

mthis

From my personal experience BMW will not help u .
I had the 1st E92 M3 on pre order like that and when the car came after so many months they tried sticking me with a 15k above sticker price . I Ran to MB that was down the block and found my car that I have now .
Never looked back .

VaclavSV

This is what BMW Corporate said

"Dear Mr. Vins:

Thank you for contacting BMW Canada. *We appreciate your inquiry.

We were sorry to read of your experience with Serpa BMW and the purchase of your new vehicle. *Please be assured, we work on a continual basis to improve our services and your comments will be reviewed and utilized internally.

Because your situation is related to the purchase of your vehicle, we suggest continuing to work with the Sales Manager at Serpa BMW for a resolution. *While we will ensure a formal complaint is documented on your behalf, the Sales Manager is in the best position to assist you with this matter.

If you have any further comments, please reply to this email or contact the Customer Interaction Centre at 1-800-567-2691. *Again, thank you for contacting BMW Canada.

Sincerely,

Paige Kissh
Customer Interaction Specialist"

bhamg

I had an identical experience with Crevier BMW. Morons populating the sales dept. I'm getting an M4 Grand Coupe from a dealer in the Valley this time around - the owner is the cousin of one of my best friends. No such problems this time around...

Kriston

I wouldn't sweat it too much,

Just enjoy the new car. To be honest, if your dealer got 1 of the 15 in this promotion. Chances are the guy/girl is a high profile client. Perhaps someone with a long history of purchases and big $$ spender with the dealership.

Either way, its not worth the time to pursuit IMHO..

tc1728

Suck it up, keep the car or get your deposit back. BMW could care less about a single sale, especially on a car that they should have no problem selling.

mercymercedes

I remember back in the 90's, BMW proudly announced that all their new models contents' could be 'recycled', thus earning them a gold star from the green brigade. From my experience with BMWs', I think they got the english term mixed up. What they actually meant to say was that from the mid 90's, all BMWs' are now BIODEGRADABLE.

Hell; they sure seem to start dissolving on the ten year mark!

AMG893

It says the thread is locked

VaclavSV

Dealer saw the thread and responded immediately. My brother took it down. Hes not looking for anything other than confirmation that his car is still the dealer's first M4 order and earliest build date spot.

VaclavSV

You seem like a special kind of assface

Ingenieur

he is simply stating fact and your options

much ado about nothing
'BMW hurt my special feelings'

Autosport7

I disagree with you, he is merely stating exactly what everyone "not involved" in the situation is thinking.
As Kriston said above, I am sure you walked in, made the deal to buy the car, all while they had a high end prospect in the wings they wanted to treat good, maybe a 10 year customer or a professional athlete, or (most likely) an employee of the dealer - aka your salesmen (lol). You took a backseat as you mean nothing more to them at this point than a commission.

ZephyrAMG

Hahaha...straight to the point...awesome

Ingenieur

you missed the point
vaclavsv seems to be the self important asswipe with a sense of entitlement
seems to run in the family

grandandtoy

+1 ...

Seems like most posts are just based an a spoiled/entitled mentality.

Vote with your dollar. If you didn't like how you were treated, go across the street and spend (your) hard earned dollars at the next dealer. You/your brother will eventually be able to get an M4 and show it off at school.

LOL.

Wow.

vtune

So what? Cancel the order see if they give a f*ck lol

Ingenieur

'my heiny is special, it doesn't smell like everyone elses...mommy told me so'