Dension Support.....Anyone have any luck resolving issues?
Thread Starter
MBWorld Fanatic!
Joined: Jun 2004
Posts: 1,140
Likes: 2
From: Ashburn, VA
2004 C32, 2006 Honda CBR1000RR, 2007 Harley NightRod, 2013 Harley Road Glide Custom
Dension Support.....Anyone have any luck resolving issues?
Here is a copy and paste from their online support with my last incident
Update past 2.06
ID: JOU-68214-450
Status: on hold
Priority: unassigned
Opened: Fri May 27 2005 05:05PM
Last Msg: Thu Jun 23 2005 04:59PM
Due: Fri Jun 3 2005 05:05PM
I wonder what to expect on another incident I reported. I paid over $400
for the device and can't get support
Anyone else in the same spot?
Update past 2.06
ID: JOU-68214-450
Status: on hold
Priority: unassigned
Opened: Fri May 27 2005 05:05PM
Last Msg: Thu Jun 23 2005 04:59PM
Due: Fri Jun 3 2005 05:05PM
I wonder what to expect on another incident I reported. I paid over $400
for the device and can't get support
Anyone else in the same spot?
Thread Starter
MBWorld Fanatic!
Joined: Jun 2004
Posts: 1,140
Likes: 2
From: Ashburn, VA
2004 C32, 2006 Honda CBR1000RR, 2007 Harley NightRod, 2013 Harley Road Glide Custom
Originally Posted by W210
I bought a unit for my Audi and find that the best way of resolving issues is to call them.
Will do.
Thread Starter
MBWorld Fanatic!
Joined: Jun 2004
Posts: 1,140
Likes: 2
From: Ashburn, VA
2004 C32, 2006 Honda CBR1000RR, 2007 Harley NightRod, 2013 Harley Road Glide Custom
Originally Posted by W210
I bought a unit for my Audi and find that the best way of resolving issues is to call them.
links. Thanks.
Newbie
Joined: Jul 2005
Posts: 19
Likes: 0
2002 E55
Originally Posted by trbo2nr
Would you have a number for them? All I have is an e-mail address and support
links. Thanks.
links. Thanks.
Matt
Thread Starter
MBWorld Fanatic!
Joined: Jun 2004
Posts: 1,140
Likes: 2
From: Ashburn, VA
2004 C32, 2006 Honda CBR1000RR, 2007 Harley NightRod, 2013 Harley Road Glide Custom
Originally Posted by Mdull
Hope you have better luck than me. I ended up sending back my unit to logjam b/c of total lack of support by Dension. Call tech support at 866-822-3673.
Matt
Matt
Matt-
Thanks for the number. I plan on calling them Friday.
Bob
Thread Starter
MBWorld Fanatic!
Joined: Jun 2004
Posts: 1,140
Likes: 2
From: Ashburn, VA
2004 C32, 2006 Honda CBR1000RR, 2007 Harley NightRod, 2013 Harley Road Glide Custom
Originally Posted by Mdull
Hope you have better luck than me. I ended up sending back my unit to logjam b/c of total lack of support by Dension. Call tech support at 866-822-3673.
Matt
Matt
Calling Dension Support was a waste of time. No live person to take the call and
I was forced to leave a message. One week later to no return call. The support
ticket (by their system was due 8/2/05) and it's still not responded to. My lesson learned is to call support before you buy the product.
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Newbie
Joined: Jul 2005
Posts: 19
Likes: 0
2002 E55
dension
Bob: Keep calling if you can, you will get through when the timing is right and someone actually picks up the phone. I also tried opting for the sales line and then getting transfered to tech support, or have the guy actually track down the person in tech support. good luck
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Thread Starter
MBWorld Fanatic!
Joined: Jun 2004
Posts: 1,140
Likes: 2
From: Ashburn, VA
2004 C32, 2006 Honda CBR1000RR, 2007 Harley NightRod, 2013 Harley Road Glide Custom
Originally Posted by Mdull
Bob: Keep calling if you can, you will get through when the timing is right and someone actually picks up the phone. I also tried opting for the sales line and then getting transfered to tech support, or have the guy actually track down the person in tech support. good luck
Thread Starter
MBWorld Fanatic!
Joined: Jun 2004
Posts: 1,140
Likes: 2
From: Ashburn, VA
2004 C32, 2006 Honda CBR1000RR, 2007 Harley NightRod, 2013 Harley Road Glide Custom
Originally Posted by Mdull
Bob: Keep calling if you can, you will get through when the timing is right and someone actually picks up the phone. I also tried opting for the sales line and then getting transfered to tech support, or have the guy actually track down the person in tech support. good luck
adapter piece to get hot and nothing to worry about as their tests test it
over 100 df hotter that what is shipped and the covering material holds up.
