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Did you also get a 32C Multimedia Package just to get CarPlay integration like I did? Did you notice that your nice upgraded Harman-Kardon Logic 7 seems loud but lacks definition and bass boom? This frustrated me for over a week as I been hunting through forums looking for answers. I think I finally figured it out.
The problem: you plug your iPhone into the car and CarPlay comes up, but there's no way to get to audio settings. The audio quality is tinny, not powerful, and just overly mid-range present.
The solution: turn off CarPlay, turn the iPhone into an iPod, change the audio settings via Media port 2, then turn CarPlay back on.
Why this is the case: You notice that in Radio mode you can bump the COMAND controller down over to the audio setup, so you know that the Logic 7 stereo actually isn't completely lacking power. It's actually pretty OK for a stock system. I find turning off the Logic 7 mode gives a more balanced sound, but that's just preference. When CarPlay mode is active, however, the audio settings are completely inaccessible. But that's because they're normally tied to Media port 2. So you must disable CarPlay temporarily to get to these settings.
Step 1: Turn Off CarPlay
1a) unplug your phone from the Lightning cable
1b) scroll to the Tel menu
1c) push the COMAND control down to Options
1d) disable Start Apple CarPlay Automatically
Step 2: Go to the Media menu
2a) highlight the Media menu, click down
2b) reconnect your iPhone
2c) ignore the Confirm to Start Apple CarPlay notice
Step 3: Begin playing music on your phone
3a) go to the Music app and play a song
3b) you should see the current song being played on the Media UI
Step 4: Change your audio settings
4a) bump the COMAND controller down until you see the music settings menu in the lower right
Soon: 2020 G63 Currently: 2016 GLE63 SUV + 97 F250HD, Before: 2013 G550, Range Rover Sport, 1984 CJ7
Is this a process you must do everytime? Also, what do you mean when you say "turn your iphone into an ipod"? Do you mean put it into airport mode perhaps?
Yes, it does work (I have Comand Online option 531) and many thanks for this post. Pre-configuring the port seems obvious: but I didn't think of it. Spent months looking on the internet for solutions including changing default EQ music settings on individual music tracks, resetting CarPlay with Bluetooth off and other so-called remedies. The Apple community chatter is full of poor sound quality issues with CarPlay. THIS SOLUTION IS THE ONLY ONE THAT WORKED FOR ME!!
Yes, it does work (I have Comand Online option 531) and many thanks for this post. Pre-configuring the port seems obvious: but I didn't think of it. Spent months looking on the internet for solutions including changing default EQ music settings on individual music tracks, resetting CarPlay with Bluetooth off and other so-called remedies. The Apple community chatter is full of poor sound quality issues with CarPlay. THIS SOLUTION IS THE ONLY ONE THAT WORKED FOR ME!!
100% the reason. I think it's like this is because phones are updating faster than the ntg systems. until Mercedes can figure out how to find a universal way where updates happen and It doesn't affect how phones communicate to the unit you're always going to have this problem once a year
Whether this this “fixes” the audio is entirely in the ears of the beholder but it 100% does work in terms of allowing you to customise the sound while using CarPlay.
I stumbled across this independently myself. In short; the EQ and Logic 7 settings are per audio source. (Radio, CD, IPod, etc). CarPlay counts as iPod/media device.
P.S there’s also a “loudness” setting in one of the other menus.
Ithink more easy way is on Carplay or Android auto go to apps window and selec app - 'Mercedes', it will redirect to car options, and it is possible to ajust audio eq in there.
03-08-2016, 11:19 PM
