Dealer or MB policy on loaners?
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MBWorld Fanatic!
Joined: Jun 2002
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From: Chicagoland, IL
09 C63
Dealer or MB policy on loaners?
Can you all post your experience, I am wondering if it is the policy of MB to give a loaner car during service work or the dealers? Also do your dealers give you a hard time if you bought your car somewhere else than where you're servicing? That is to say, you buy at dealer A and service at daler B --- will dealer B give you a loaner?
Thanks
Thanks
Out Of Control!!
Joined: Nov 2001
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From: Westwood, NJ
2004 Civic Si. FWD for the Win!
The simple answer is that it depends on the dealer. My dealer will only give free loaners to people who bought it there. Period.
Other dealers are nicer. Hopefully this will include the closest dealer to me if and when I move.
Other dealers are nicer. Hopefully this will include the closest dealer to me if and when I move.
Almost a Member!
Joined: Jun 2002
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From: Lilburn, GA, USA
1998 ML320
Atlanta Classic Cars gives you a free loaner if you bought the car there. If you make an appointment first you get a MB loaner, otherwise you get a Honda.
The dealership is moving next winter. They told me that after they move they plan to have home pick-up and delivery service for 2002 and newer model year cars bought from them.
The dealership is moving next winter. They told me that after they move they plan to have home pick-up and delivery service for 2002 and newer model year cars bought from them.
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1) MB brochures specify the provision of free loaners is left to each individual dealer... ie. it's not an MB-USA program.
2) Each dealer has its own policy whether: a) to provide any loaners at all, b) to provide loaners to customers who bought their car at that dealership, and to no one else, c) to provide MB-brand loaners to customers who buy at that dealership, or d) to provide non-MB loaners to customers who bought their MB from another dealership.
My dealer provides loaners to all, but MB-Brand loaners only to customers who bought their MB at that dealership. Since I bought mine elsewhere, my dealer provides me an Enterprise loaner of Humpty's mix origin, usually GM or Ford cars.
Bottom line: Call around to the dealer(s) where you expect to have your MB serviced and ask. If you're comtemplating buying elsewhere, tell them you're moving to the area with your MB purchased elsewhere and what is their policy, etc.
2) Each dealer has its own policy whether: a) to provide any loaners at all, b) to provide loaners to customers who bought their car at that dealership, and to no one else, c) to provide MB-brand loaners to customers who buy at that dealership, or d) to provide non-MB loaners to customers who bought their MB from another dealership.
My dealer provides loaners to all, but MB-Brand loaners only to customers who bought their MB at that dealership. Since I bought mine elsewhere, my dealer provides me an Enterprise loaner of Humpty's mix origin, usually GM or Ford cars.
Bottom line: Call around to the dealer(s) where you expect to have your MB serviced and ask. If you're comtemplating buying elsewhere, tell them you're moving to the area with your MB purchased elsewhere and what is their policy, etc.
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From: SoCal
2002 C230 : 2007 C230
My dealer gives MB loaners for all services regardless of where you bought the car. 
While it's not an MBUSA policy to offer loaner cars, MBUSA gives the dealers a little $$$ help with the cars the dealer buys/leases for the rental fleet.
While it's not an MBUSA policy to offer loaner cars, MBUSA gives the dealers a little $$$ help with the cars the dealer buys/leases for the rental fleet.
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MBWorld Fanatic!
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From: Laguna Niguel, CA
MB of Laguna Niguel gives all MB loaners and they are mostly 320 engined cars (ML320, C320, E320). They do it on any repair that with over a 2 hour wait. Even if it's a 10 minute repair but they can't get to it for 2 hours you get a loaner. One day they were out of loaners and I got a Enterprise car rental but that's very rare. I've had 11 loaners since I got my C-Coupe.
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From: Dallas
C32 AMG
Park Place in Dallas gives MBs (unfortunately I think they moved from E320s to C240s) to those who bought the car there, and Toyota Camrys (still not too bad) to others.
The problem is limited availability - you have to reserve a couple of weeks ahead or else no luck.
The problem is limited availability - you have to reserve a couple of weeks ahead or else no luck.
Admin Alumni
Joined: Nov 2001
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Originally posted by jswedberg
Park Place in Dallas gives MBs (unfortunately I think they moved from E320s to C240s) to those who bought the car there, and Toyota Camrys (still not too bad) to others.
The problem is limited availability - you have to reserve a couple of weeks ahead or else no luck.
Park Place in Dallas gives MBs (unfortunately I think they moved from E320s to C240s) to those who bought the car there, and Toyota Camrys (still not too bad) to others.
The problem is limited availability - you have to reserve a couple of weeks ahead or else no luck.
