Dealer is driving me crazy
#1
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'06 C350 4MATIC
Dealer is driving me crazy
Ok, admittedly I am not too far from crazy anyway...
I get the call yesterday that the C350 is released and my order is being processed. Sounds great, fantastic, I am thrilled.
Then I get an email today from my salesperson, "your car is ordered with the grey leather inserts"... aaaggggh! I didn't want inserts, I ordered full leather and I wanted it in black. So squaring that away (to black full leather) and the dealership acts like it's a big deal, comments that "your car is ordered, it can't be changed"... Of course they saved the day (yea, right) and I got what I ordered.
question:
Aren't there phases to the ordering process? What are those? When do those normally happen and what things happen at those phases? I had read reference to this before but really didn't get the full story. Can someone explain?
I know that I can't wait until two days before delivery and then decide to go from 4MATIC to a 230 or something equally drastic but should it be a big deal to put on the tail fin, mudflaps and floormats? (my other changes to the order)
I tried to order Parktronic as a "special order" but that got shot down by MBUSA. So I will be going the Sunman modding route to get all of the other cool things.
I get the call yesterday that the C350 is released and my order is being processed. Sounds great, fantastic, I am thrilled.
Then I get an email today from my salesperson, "your car is ordered with the grey leather inserts"... aaaggggh! I didn't want inserts, I ordered full leather and I wanted it in black. So squaring that away (to black full leather) and the dealership acts like it's a big deal, comments that "your car is ordered, it can't be changed"... Of course they saved the day (yea, right) and I got what I ordered.
question:
Aren't there phases to the ordering process? What are those? When do those normally happen and what things happen at those phases? I had read reference to this before but really didn't get the full story. Can someone explain?
I know that I can't wait until two days before delivery and then decide to go from 4MATIC to a 230 or something equally drastic but should it be a big deal to put on the tail fin, mudflaps and floormats? (my other changes to the order)
I tried to order Parktronic as a "special order" but that got shot down by MBUSA. So I will be going the Sunman modding route to get all of the other cool things.
#2
Administrator
Originally Posted by Tishers
I know that I can't wait until two days before delivery and then decide to go from 4MATIC to a 230 or something equally drastic but should it be a big deal to put on the tail fin, mudflaps and floormats? (my other changes to the order)
Dealer added items like mud flaps and floormats can easily be bought after the fact, much cheaper, and easily installed by oneself.
#3
Originally Posted by Tishers
....I get an email today from my salesperson, "your car is ordered with the grey leather inserts"... aaaggggh! I didn't want inserts, I ordered full leather and I wanted it in black. So squaring that away (to black full leather) and the dealership acts like it's a big deal, comments that "your car is ordered, it can't be changed"... Of course they saved the day (yea, right) and I got what I ordered....
Last edited by mick1; 07-16-2005 at 12:00 AM.
#5
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bone stock E55 AMG
Dealer didn't have the options that i wanted and quoted $2000 to special order from germany. I just got the closest one they had... BMW doesn't charge a penny to special order...