Dealer is driving me crazy
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Senior Member
Joined: Jun 2005
Posts: 302
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From: Gadsden, Alabama
'06 C350 4MATIC
Dealer is driving me crazy
Ok, admittedly I am not too far from crazy anyway...
I get the call yesterday that the C350 is released and my order is being processed. Sounds great, fantastic, I am thrilled.
Then I get an email today from my salesperson, "your car is ordered with the grey leather inserts"... aaaggggh! I didn't want inserts, I ordered full leather and I wanted it in black. So squaring that away (to black full leather) and the dealership acts like it's a big deal, comments that "your car is ordered, it can't be changed"... Of course they saved the day (yea, right) and I got what I ordered.
question:
Aren't there phases to the ordering process? What are those? When do those normally happen and what things happen at those phases? I had read reference to this before but really didn't get the full story. Can someone explain?
I know that I can't wait until two days before delivery and then decide to go from 4MATIC to a 230 or something equally drastic but should it be a big deal to put on the tail fin, mudflaps and floormats? (my other changes to the order)
I tried to order Parktronic as a "special order" but that got shot down by MBUSA. So I will be going the Sunman modding route to get all of the other cool things.
I get the call yesterday that the C350 is released and my order is being processed. Sounds great, fantastic, I am thrilled.
Then I get an email today from my salesperson, "your car is ordered with the grey leather inserts"... aaaggggh! I didn't want inserts, I ordered full leather and I wanted it in black. So squaring that away (to black full leather) and the dealership acts like it's a big deal, comments that "your car is ordered, it can't be changed"... Of course they saved the day (yea, right) and I got what I ordered.
question:
Aren't there phases to the ordering process? What are those? When do those normally happen and what things happen at those phases? I had read reference to this before but really didn't get the full story. Can someone explain?
I know that I can't wait until two days before delivery and then decide to go from 4MATIC to a 230 or something equally drastic but should it be a big deal to put on the tail fin, mudflaps and floormats? (my other changes to the order)
I tried to order Parktronic as a "special order" but that got shot down by MBUSA. So I will be going the Sunman modding route to get all of the other cool things.
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From: www.Traben-Trarbach.de
MPG+ ROLFCOPTER
Originally Posted by Tishers
I know that I can't wait until two days before delivery and then decide to go from 4MATIC to a 230 or something equally drastic but should it be a big deal to put on the tail fin, mudflaps and floormats? (my other changes to the order)
(j/k) 
Dealer added items like mud flaps and floormats can easily be bought after the fact, much cheaper, and easily installed by oneself.
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Joined: Jul 2004
Posts: 2,015
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2005 C320wz
Originally Posted by Tishers
....I get an email today from my salesperson, "your car is ordered with the grey leather inserts"... aaaggggh! I didn't want inserts, I ordered full leather and I wanted it in black. So squaring that away (to black full leather) and the dealership acts like it's a big deal, comments that "your car is ordered, it can't be changed"... Of course they saved the day (yea, right) and I got what I ordered....
Last edited by mick1; Jul 16, 2005 at 12:00 AM.
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Joined: Jul 2003
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From: MBworld
bone stock E55 AMG
Dealer didn't have the options that i wanted and quoted $2000 to special order from germany. I just got the closest one they had... BMW doesn't charge a penny to special order... 
