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Hey Buell, I saw your dream car today!

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Old Nov 11, 2002 | 04:42 PM
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Wink Hey Buell, I saw your dream car today!

I had the fortune of being given the opportunity to visit the Fletcher Jones service dept again this morning (car won't start - seems to be the ignition switch not recognizing any of the keys), and get another wonderful, "free" loaner, and while I was there I met a woman who told me about her car, which seems like your dream MB:

A 2001 ML that has been in for unscheduled service FORTY times in less than 2 years!

Imagine that - that's 40 free loaners in less than 2 years! That's also 40 free cups of coffee, and 40 muffins (80 if you eat 2 per visit!). Her bakery bill must be next to nothing.

Of course, no pain no gain - once the heated seat malfunctioned and burned her, after they "fixed" the seat it subsequently caught on fire. Ahh, those little, loveable "quirks."

Anyways, I thought of you as she was relaying her story to me. I wished you could have spoken with her - for some reason she seemed a little miffed.

Now for the real point of my post. What's the deal with extended warranties? I've always viewed them as a ripoff - and in my experience over 20 years have been right, but then again, this is my first MB. This is a car I intend to keep for 10-15 years - there have been enough issues with these cars to make me wonder if I want to take the gamble between years 4 and 8.

Can one still get the coverage through MB after 2 years - what's the rough cost and the coverage? Also, can you wait until the standard 4 year warranty is about to run out before extending the coverage? That's probably what I'd like to do - see how the second half of the warranty period plays out before making a decision.
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Old Nov 11, 2002 | 05:02 PM
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2002 C230 Coupe Black/Charcoal C5 C7 Auto
Re: Hey Buell, I saw your dream car today!

Originally posted by SoCal240/6
Now for the real point of my post. What's the deal with extended warranties? I've always viewed them as a ripoff - and in my experience over 20 years have been right, but then again, this is my first MB. This is a car I intend to keep for 10-15 years - there have been enough issues with these cars to make me wonder if I want to take the gamble between years 4 and 8.

Can one still get the coverage through MB after 2 years - what's the rough cost and the coverage? Also, can you wait until the standard 4 year warranty is about to run out before extending the coverage? That's probably what I'd like to do - see how the second half of the warranty period plays out before making a decision.
I would be reluctant to keep a german car now aday for more than 4 yrs. U get spoiled with their free maintainence, loaners, etc and even when u get extended warranty all u get is traditional bumper to bumper (or less) and not all the goodies. if u wanna keep a car for like a decade sadly you may want to get Japanese (Toyota/Honda variant) or American pick-up trucks (surprisingly they make good trucks!).
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Old Nov 11, 2002 | 05:07 PM
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And you continue to believe that you have a 10-15 year car (LOL). My car has more problems, just too lazy to come in and claim my loaner. Actually once you fix the initial problems the amount of trouble goes down year after year. Even if I was keeping the car longer I would still not get the extended warranty. Hang in there, if you can make through the first 50K miles, the next 100k are piece of cake. I think MB meant well when building the cars, it's just that somewhere between engineering and manufacturing something got lost in the translation.
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Old Nov 11, 2002 | 05:26 PM
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Originally posted by Buellwinkle
And you continue to believe that you have a 10-15 year car (LOL). My car has more problems, just too lazy to come in and claim my loaner. Actually once you fix the initial problems the amount of trouble goes down year after year. Even if I was keeping the car longer I would still not get the extended warranty. Hang in there, if you can make through the first 50K miles, the next 100k are piece of cake. I think MB meant well when building the cars, it's just that somewhere between engineering and manufacturing something got lost in the translation.
Yes, I am stubbornly clinging to the idea that it is a car that would be reasonable (from a cost and maintenance standpoint) to keep for 10-15 years, dammit! My Porsches and BMWs have all done it - a MB should be able to do it, too!

The first 50K will take a while. Its almost exactly 2 years old now with 13,000 miles. At this pace, it will have 26,000 miles when the warranty expires.

I just hope they can actually fix it. I've lost faith in MB service "technicians." Although I do somewhat feel for them - they appear to be overloaded with broken MBs to fix.
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Old Nov 11, 2002 | 05:44 PM
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My mom drives a 91 300 se. Has 51 k miles, and its had basically no problems. All we do is change the old and i did the plugs once.

It has consistently worn the outer edge of the front tires really quickly, so i upgraded to some monoblock style wheels. Look just like the amg's without the price.

But then last year.... The iginition system just blew up!

Car just died and had to be towed, 600 buck +200 towing fee.
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Old Nov 11, 2002 | 05:57 PM
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Re: Hey Buell, I saw your dream car today!

Originally posted by SoCal240/6
Can one still get the coverage through MB after 2 years - what's the rough cost and the coverage? Also, can you wait until the standard 4 year warranty is about to run out before extending the coverage? That's probably what I'd like to do - see how the second half of the warranty period plays out before making a decision.
I'm pretty sure you have to do this within one year, so you probably can't get it through MB. But I think there are tons of companies out there that offer extended warranties.
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Old Nov 11, 2002 | 07:28 PM
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taylor192
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I still don't understand all the problems, from what I've read most problems seem very small and insignificant, what real kinda problems are we talking about?

I know sensors can be expensive, but I haven;t heard of a dropped tranny or seized engine yet...???
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Old Nov 11, 2002 | 07:45 PM
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I was wondering the same thing taylor192. I see a ton of old Benz's around where I live and they still look to be in great shape. Plus the problems I have heard so far on all the boards seem to be minor anoyances instead of big ones that would cost you an arm and a leg to fix. Yeah they need to be dealt with but it seems to be the stupid little stuff that you can ignore until the next service visit. Oh and for the extended warranty, you can still get it but it will cost a lot more than it would of in the first year.
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Old Nov 11, 2002 | 07:52 PM
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'01 C240/6
Mine have mostly been small, but anything that leave you stranded is, in my book, significant. And that's what happened today - my wife and kid were stranded because the car wouldn't start.

I know others here have had a minor problem with the engine dying on the highway - kinda significant. I don't think any engines have been replaced (other than Timmy's, LOL!), but I think a few here have had their transmissions replaced already.

My other things have been not so big, but potentially very expensive to fix out of warranty, and difficult to diagnose.

I'm not overly concerned about the car during the warranty period - if I were only going to keep it 4 years i wouldn't be too concerned. They do provide a loaner, and while its a hassle that I'd rather not deal with, its not a disaster.

But my intention is to keep the car for 10-15 years. That's my normal course of action - buy a quality car and keep it a long time. Electronic components failing after the warranty period expires could be quite expensive.

I do remain cautiously optimistic (I don't have many reasonable alternatives!). I am not too concerned about post-warranty mechanical failures - I think I can fix most or all of those that are likely to arise at a reasonable cost. The quality and abundance of the electrical components has me most concerned.
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Old Nov 11, 2002 | 10:40 PM
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Originally posted by SoCal240/6
Mine have mostly been small, but anything that leave you stranded is, in my book, significant. And that's what happened today - my wife and kid were stranded because the car wouldn't start.

I know others here have had a minor problem with the engine dying on the highway - kinda significant. I don't think any engines have been replaced (other than Timmy's, LOL!), but I think a few here have had their transmissions replaced already.

I agree that any problem no matter how small it is, is a big deal if it leaves you stranded. Especially if its your own car. I would not be to worry with the C240 since i never hear any of those dying on the highway, (like the Hatchback) luckly i never once had a problem with my Hatchback. And damn u keep a car for over 10 years? i would never consider keeping a car for more than 3 the most which has never happned.

BTW- the lady with the ML is an idiot for actually keeping the car with all those problems and not starting a lemon law case.
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Old Nov 11, 2002 | 11:49 PM
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Angry SoCal & Buell

If this is another exercise on SARCASM from you two - please say so.

You two are making me very nervous. And for newbies (I am included) this is terribly unsettling.

Benzer
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Old Nov 12, 2002 | 12:15 AM
  #12  
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Re: SoCal & Buell

Originally posted by Benzer
If this is another exercise on SARCASM from you two - please say so.

You two are making me very nervous. And for newbies (I am included) this is terribly unsettling.

Benzer
really? this is one of the first serious posts i've seen from these two in a long time!

nice one!
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Old Nov 12, 2002 | 01:23 AM
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Originally posted by taylor192
I still don't understand all the problems, from what I've read most problems seem very small and insignificant, what real kinda problems are we talking about?

I know sensors can be expensive, but I haven;t heard of a dropped tranny or seized engine yet...???
you haven't looked too hard...

https://mbworld.org/forums/showthrea...s&pagenumber=3

My trans failed as I drove off the lot...22 miles on the odometer.

Is that more like what you had in mind?

2003 c230k 6 speed manual
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Old Nov 12, 2002 | 12:19 PM
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Re: SoCal & Buell

Originally posted by Benzer
If this is another exercise on SARCASM from you two - please say so.

You two are making me very nervous. And for newbies (I am included) this is terribly unsettling.

Benzer
Well, the only thing that may be sarcasm in my post is that the ML is Buell's dream car because its been to the shop 40 times. (I'm not sure if its sarcasm or not - Buell does seem to highly enjoy frequently visiting the service department, the camaraderie formed by being on a first name basis with the service writers, and getting loaner cars). The other parts are all true.

I do think that anyone with a new MB has a right to be at least a little nervous. I think there is a chance you won't have any problems with the car, a larger chance that you will have a bunch of small problems that require trips to the dealer, and another chance that you have an outright lemon. I also think that as far as reliability of components, particularly electrical components, on the new MBs seems to be worse than just about any other car out there. An MB is certainly no Lexus as far as quality control and reliability.

These reliability problems of the last few years have been well known by MB.

But, I think it really depends on how long you plan on keeping the car. The warranty is 4 years - longer than most people keep the car. If you don't plan on keeping the car much longer than that, I wouldn't worry about it too much.
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Old Nov 12, 2002 | 01:11 PM
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Originally posted by SoCal240/6
My other things have been not so big, but potentially very expensive to fix out of warranty, and difficult to diagnose.

(edit)

But my intention is to keep the car for 10-15 years. That's my normal course of action - buy a quality car and keep it a long time. Electronic components failing after the warranty period expires could be quite expensive.

I do remain cautiously optimistic (I don't have many reasonable alternatives!). I am not too concerned about post-warranty mechanical failures - I think I can fix most or all of those that are likely to arise at a reasonable cost. The quality and abundance of the electrical components has me most concerned.
I went with the extended warranty pretty much for the reasons you describe here. Mechanical things are usually easy to fix - and usually any major mechanical problem not caused by abuse or neglect will appear within the first year or so. It was the crazy amount of electronics on the car (I think I read the car has something like five different computers) that made me buy the extended warranty.

I picked up the full 8 year/100000 mi full coverage version. The fact that Mercedes doesn't offer this level of coverage any longer makes me feel that this might have been a good idea. They wouldn't decline to make money on a 8/100K warranty if they weren't paying it out somewhere else down the line.

mbtech208 (where are you Dave?) said that if one of the major electronic components were to fail - the warranty would more than pay for itself.

Regards, BT

PS: Of course within two days of picking up the car and signing for the extended warranty, I saw the Simpsons episode where they remove the crayon that had been lodged in Homer's brain since a kid. He immediately turned into a "genius" with an above average IQ (105! ); however, life as a smart person was hard on him. So Moe the bartender replaced the crayon in his brain. The first thing he said when returning to his previous mental ability was, "Extended warranty! How can I lose!"

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Old Nov 12, 2002 | 01:26 PM
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'01 C240/6
That's a great Simpsons episode - it was on last week.

Homer: I want you to stick this crayon in my brain.
Moe: No problem. The ol' crayola oblongata.
Moe: (Inserting crayon in nose) Alright tell me when I hit the sweet spot
Homer: deeper
Moe: Alright Alright
Homer: Defense! Defense!
Moe: (pushing crayon further in) That's pretty dumb but er
Homer: Extended Warranty, How Can I lose?
Moe: Perfect.

I think I am going to pass on the extended warranty. 1) Hopefully, if the electronics last 4 years that means they are ok and will last a lot longer, 2) By the time the warranty is up, there should be plenty of these cars in the junkyards - good sources of working used parts 3) I've found that at least so far, once the cars are out of warranty, aftermarket companies develop rebuilt computer components. For example, for 80's and 90's BMWs and Porsches, the main ECU that controls the engine cost well over $1,000 new, but good, warranted rebuilt units are available for around $300.

I'm not saying its a risk that will eventually end up being worth taking - maybe (probably??) it won't. If an extended warranty ever made sense, it makes sense with these cars.
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Old Nov 12, 2002 | 01:44 PM
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Originally posted by trench
I went with the extended warranty pretty much for the reasons you describe here. Mechanical things are usually easy to fix - and usually any major mechanical problem not caused by abuse or neglect will appear within the first year or so. It was the crazy amount of electronics on the car (I think I read the car has something like five different computers) that made me buy the extended warranty.

I picked up the full 8 year/100000 mi full coverage version. The fact that Mercedes doesn't offer this level of coverage any longer makes me feel that this might have been a good idea. They wouldn't decline to make money on a 8/100K warranty if they weren't paying it out somewhere else down the line.

mbtech208 (where are you Dave?) said that if one of the major electronic components were to fail - the warranty would more than pay for itself.

Regards, BT

PS: Of course within two days of picking up the car and signing for the extended warranty, I saw the Simpsons episode where they remove the crayon that had been lodged in Homer's brain since a kid. He immediately turned into a "genius" with an above average IQ (105! ); however, life as a smart person was hard on him. So Moe the bartender replaced the crayon in his brain. The first thing he said when returning to his previous mental ability was, "Extended warranty! How can I lose!"

how much does the extended warrenty cost. i know it varies on how long you get it for, but what is the average cost?
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Old Nov 12, 2002 | 01:50 PM
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Originally posted by CitronC230K_03
how much does the extended warrenty cost. i know it varies on how long you get it for, but what is the average cost?
When I got my car they had two different 8 year/100K warranties. There was a cheaper one, which I thing was primarily powertrain components it was around $1200-$1500; plus a more extensive one ($1800-$2500) which covered essentially everything (but comsumable type things - brakes, etc.).

Neither of these is available any longer, now they only offer a warranty that extends 3 years (don't recall the mileage), and I don't think it's as extensive as the old expensive warranty.

- BT
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Old Nov 12, 2002 | 04:50 PM
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i got the extended warranty 7yrs/100k for my c240. it was about $2,000 something. from my personal experience, i think the extended warranty should be taken on luxury cars like these. for example, with my cadillac, i am so happy i paid for an extended warranty. the a/c on the cady failed multiple times that very well is above the amount i paid for the warranty. the prices for labor and parts for the a/c is especially high for the MB.


its good if you just want to be save some benjamins....


note: the reg. 4/50k warranty covers brake pads. the extended doesn't.


oh well...
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Old Nov 12, 2002 | 05:22 PM
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$2,000 turns into about $2,300+ when you wrap it into the loan. To me that means I would have to have 3-4 relatively major repairs in the 5-7th years that run 600-800. Although I rarely keep cars that long, one of my 1984 190Ds (the replacement for the one that was Lemon Lawed) I kept for 6 years and I had the extended warranty. They only thing I used it for was to replace the radiator and it was a hassle to use and had a deductable. If I didn't have the warranty I might of dropped it in my self for the cost of the part, $200-300 or taken it to a radiator shop for a possible repair instead of replacement. So I never got my money out of that. Sure, you may run into some people that made good use of it but overall it's a loosing proposition. I would rather take the $40/month and put it towards a more expensive car or more options.
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Old Nov 12, 2002 | 08:27 PM
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Originally posted by moomeh
note: the reg. 4/50k warranty covers brake pads. the extended doesn't.


oh well...
The regular warranty does not cover brake pads or any other wear item. This includes clutches for those of you that abuse them.
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Old Nov 13, 2002 | 04:45 PM
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Originally posted by DCXdynodog
you haven't looked too hard...

https://mbworld.org/forums/showthrea...s&pagenumber=3

My trans failed as I drove off the lot...22 miles on the odometer.

Is that more like what you had in mind?

2003 c230k 6 speed manual
I would have demanded a new car. That soon of a failure isn't a reliability issue, that's poor assembly quality control. What was the problem? Sounds like one or more components seriously out of spec or assembled incorrectly.

A friend of mine had to have a new motor put in his Toyota Celica- it started consuming serious amounts of oil, and at 4500miles was drinking 1 quart per 150miles. Dealer told him that they would just go ahead a replace the motor.... I told him to ask for new car, 'cause its never gonna be 'good as new'. Open heart surgery on a new car? Never accept that. His car is still a nightmare, suffering from constant failures, electrical gremlins, bizzare noises, and the new engine seems to like oil as well.
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Old Nov 13, 2002 | 07:31 PM
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There's not much difference between a new car with a different trans or your car with a different trans. If you ever need a reseal, which Mercedes do often, they're gonna take the transmission out anyway. As long as the person doing it knows what they are doing, you're fine. That is poor quality control, but not on the whole car, just the transmission.
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Old Nov 14, 2002 | 12:47 AM
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Originally posted by Matt230K
There's not much difference between a new car with a different trans or your car with a different trans. If you ever need a reseal, which Mercedes do often, they're gonna take the transmission out anyway. As long as the person doing it knows what they are doing, you're fine. That is poor quality control, but not on the whole car, just the transmission.
I let them put a trans in because you can't get a car with the options I wanted easily here and it was 2-3 mo. wait to order.

Also, they know, won't admit it- but they know, there are problems with these trannys so my bet was I had a better chance of getting a good trans shipped in and installed than getting different car with a good trans.

A reseal? Reseal what? Now I am worried
My Honda had NO leaks after 180k miles.

Matt you are an MB tech, correct?
If so, can you tell me what the procedure is to get this trans out? I have a vibration now that none of the other cars I test drove had. The dealer doesn't want to address it (oh...that's normal ) and I would like a better understanding of what they had to do.

Do these cars use dual mass flywheels? This is a torsional issue.

Thanks,

dog
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Old Nov 14, 2002 | 12:16 PM
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Originally posted by DCXdynodog
Matt you are an MB tech, correct?
If so, can you tell me what the procedure is to get this trans out? I have a vibration now that none of the other cars I test drove had. The dealer doesn't want to address it (oh...that's normal ) and I would like a better understanding of what they had to do.

Do these cars use dual mass flywheels? This is a torsional issue.

Thanks,

dog
The trans most likely comes out the same as most rear wheel drive transmissions.

Take off exhaust. Take off driveshaft. Loosen transmission mounting bolts (at back of the transmission) and lower the back of the transmission down so you can get to the bolts that hold the trans to the engine. Remove bolts. Pull off transmission.

Assembly is the reverse.

Not a difficult job, particularly on a newer car (where the bolts are not corroded and come off easily).
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