Oluedo

I have been quoted $2000 for a front transmission pump change. Is this normal or is the mercedes benz dealership trying to rip me off?

mleskovar

Haven't heard of anyone getting the transmission pump replaced. What year is your 320? '01 - '02 transmissions had bad seals in a plug that leaked fluid.

tbenz

it is not normal for the frt pump to go bad, but there is a bushing that can get damaged and cause the seal to leak you can`t replace just the bushing the pump has to be replaced

Oluedo

The leak was detected 10,000 miles ago. They chose to seal it hoping it will stop. The story is now that the leak is even bigger.

tbenz

sounds like the bushing is bad, if the trans was taken out before they could of damaged the bushing during the repair

Oluedo

Here's the quick breakdown: $2144.70 - labour!!!!!, Parts $261.44. This includes B service and Automatic Transmission service. Total $2461.85. On leaving the dealership, check engine light came on. They diagnosed oxygen sensor. Replaced for free (claimed $250 parts without labour but given the amount I just spent, labor and parts was free including 1 warranty pickup). What do you all think?

This was at Mercedes Benz of Anaheim, Orange, CA.

C230 Sport Coup

For that price, you should've gotten the whole transmission....
What parts did they replace?
Post part #'s so I can see on EPC.

Also, PS, you don't list the year of your car....
And while I see you had the work done in the OC, (he he)
it really helps to have your location in your profile when
on the forum for down the line when you ask questions.

Oluedo

THIS IS ONLY FOR THE TANSMISSION PART. I AM NOT INCLUDING THE B SERVICE PARTS.

3018 CPR 14.00 1750
1 018-997-04-47 SEAL RING 9.43
1 016-997-14-48 SEAL RING.TR 6.30
1 112-011-02-08 COVER 29.40
1 112-997-02-46 SEAL RING, V 21.25

1 800-051-04-CRB CARB CLEANER 4.29
1 003-989-98-20-10 SEALANT 24.00
3 001-989-21-03-10 TRANS FLUID 18.13

BLUE TEAM CHECKED AND FOUND TRANS FRONT PUMP SEALS LEAKING AND REAR MAI SEAL R@R TRANSMISSION REPLACED REAR MAIN SEAL D@A TRANSMISSION, REPLACED RADIAL SEAL AND PUMP SEAL 14.0 CP RECHECKED OK AT THIS TIME, NO LEAKS. (Comment Area)

06c230hwd

I'm curious to see what c230 sport coup says about those part numbers you listed

mleskovar

You paid for almost 20 hours labor to R&R the pump seals. How many days did they have the car? Seems excessive to me but I've never done one. Does anyone know what the 'book' time is to R&R the transmission front pump?

Oluedo

I gave them the car Saturday 10:00am. Got a loaner and picked it up Monday 3:30pm

C230 Sport Coup

Oleudo,
You can look pn's yourself and sign up for a free EPC Subscription
here https://epc.startekinfo.com/epc/home.jsp

I posted on this previously...
also, search on "trademotion" and "mercedes" on google for various dealerships where you can punch in the pn's and get price, and order parts.
Currently I'm using Autobahn motors.
http://www.trademotion.com/partlocat...84&catalogid=0

Here's a pic of the general area they were working in..
the pn for the whole pump didn't show a result on autobahn..
but you can get the EPC for free and look stuff up too.

So looks like they had to pull the tranny apart to get to the pump, and in the turn the seals...
yikes. # 20 is the first seal you list....
But 20 hours...geez. A professional mechanic with all the tools and lifts etc at their disposal, spent 2.5 days of non-stop work to do that?
I don't buy it.
Thats the kind of job that would probably take me 20 hours, but the dealer?

C230 Sport Coup

So that would mean, they started work at 11, put in 5 hours, not counting lunch, worked all day Sunday (5+8=13) and then,
another 7 hours on Monday.....starting at 8am, 1 hour for lunch,
would mean they would be done at exactly 4pm and you picked the car up at 3:30.
And we know, they dont work Sunday.

Unless the dealer can bend the laws of time and space, you got f'd.


Now, their answer could be that more than one man worked on it, but how many mechanics are on duty on a Sat?
And they assigned 2 mechanics FT to your job?
Even then, thats 5x2=10 and we know Sunday is out, so Monday,
another 10 hours combined....not likely.
I would question exactly how they squeezed 20 hours of labor in over a holiday weekend, and how many techs were working.
Some quick math could easily expose their lies, based on how many jobs they turned out in that time vs. how many hours billed, but we already know the answer to that.
My guess is that an experienced mechanic should be able to remove the tranny in about an hour, especially at the dealer with all the coolest tools.
Tear into in it in another hour, rebuild the pump etc, install the tranny, fill, flush, then back in for no more than 8 hours total.
I mean, realistically, did they even have techs working on Sat.?
Or do people just drop cars off?
Most likely even if they started right away on Sat. they would get about 4 hours of work in, then maybe 4 on monday, button it up, and wait for you.

mleskovar

They wouldn't put two mechanics on a transmission job for many reasons. This job is consistent with local dealers' over charges and the only thing you/we can do about it is start patronizing independent mechanics or do the work yourself. Until they get the message that their customers won't put up with the over charges they have no incentive to stop the gouging. The job/time rate book is their starting point for escalating charges instead of the going rate. They only use the recommended rates for warranty because that's all MB will pay them.

tanktube67

razorfish228

Just wanted to thank you for the link. I joined for the free subscription and looks nice.

Phin

Wow! just two weeks my transmission was "leaking" fliud too,it scared the heck out of me.I had good news though,it was just the transmission sensor that was leaking.My SA said it was fairly common and so they fixed it(warranty) I was on my way.