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Instrument cluster will not come out...need help

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Old 11-07-2010, 11:47 AM
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04 E55
Instrument cluster will not come out...need help

I already read all the write-ups on the removal procedure however it is still not coming out no matter what I do. When I insert my home made hanger tool I do not feel any kind of resistance 2.5 inches or more after inserting it. Can the clips inside be broken? Does anyone have a picture of the actual clips holding the cluster into place? I want to replace my screen since it went out...Thanks in advance for any help
Old 11-07-2010, 12:08 PM
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did you put bends in at the end of the pieces of hanger? the clips need to be lifted up from the part they're holding onto and the bends help you grab the back of the cluster so you can pull it out from the hanger...just keep trying it'll come out...

and its not broken otherwise it wouldnt lock to begin with and it would be easier to get out.
Old 11-07-2010, 12:11 PM
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anyone have the picture of the close-up of the clip that holds the cluster in place?
Please? :-)
Old 11-07-2010, 12:16 PM
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04 E55
I've been trying for 3 days now...not coming out. I have made the beds with exact measurements from the OEM tool. I don't really know what else to do...a pic would prob help me figure out what the hell is going on in there
Old 11-07-2010, 12:40 PM
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its deeper than that.. just push in until you feel resistance and twist, then pull the cluster with your hands at the same time.
Old 11-07-2010, 12:43 PM
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I tried ...no resistance at all. Can the clip get stuck or broken?
Old 11-07-2010, 01:17 PM
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umm doubtful that it would. Make sure when you put it in your not going in at an angle thats away from the cluster. Try going back and a little towards the cluster.
Old 11-07-2010, 01:21 PM
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Is the removal procedure the same as my '04 c320? If so, i can probably snap some pictures for you...
Old 11-07-2010, 01:56 PM
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Originally Posted by ND2020
Is the removal procedure the same as my '04 c320? If so, i can probably snap some pictures for you...
Please post the picture for '04 C320. Thanks.
Old 11-07-2010, 02:49 PM
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Tool












Let me know if this helps.
Old 11-07-2010, 03:16 PM
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Thanks for posting those pictures.
What is the purpose of the 'hook' in the wire?
Old 11-07-2010, 03:46 PM
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so you can lock the pin in place and use it to pull out the cluster while keeping the clip back.
Old 11-07-2010, 03:49 PM
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got it. I just tried and was able to pull out the cluster.

I used 1 piece (straight piece) of coat hanger to PUSH that clip, while pushing that wire, I used the second wire with a hook on the outer skin to PULL the cluster out.

Thanks guys.

djdiplomat, sorry I hijacked your thread. Hope you are able to get the cluster out.
Old 11-07-2010, 04:03 PM
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i use it to grabe the back of the cluster to help pull it out...
Old 11-07-2010, 04:13 PM
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Just buy the tools on ebay next time; hell of a lot easier, and worth the minor amount of money.
Old 11-07-2010, 05:09 PM
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04 E55
Tried it again....still no luck. When pushing that clip up what exactly are you releasing? I don't see how that holds the cluster in. I do not feel any resistance on any kind and no matter how far I insert the wire nothing wants to release. Something so simple is giving me so much pain.
Old 11-07-2010, 05:32 PM
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have you seen this? http://www.youtube.com/watch?v=pDADClzM160 Hope it helps
Old 11-07-2010, 05:38 PM
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I have, thanks. I have no idea what can be going on here...maybe something broke inside causing it to not budge? have no idea.
Old 11-07-2010, 06:51 PM
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Originally Posted by djdiplomat
Tried it again....still no luck. When pushing that clip up what exactly are you releasing? I don't see how that holds the cluster in. I do not feel any resistance on any kind and no matter how far I insert the wire nothing wants to release. Something so simple is giving me so much pain.
See that nub on the bottom of the clip? I believe when you push on the big clip with the tool, it raises that lower nub/clip. Not positive, but I think that is what holds it in.

You're going in as straight as possible right? If you angle it, it'll shoot right out of that track. The rod that I use is a tight fit, so once it's pushed back, I can let go of it and then grab the bottom of the cluster and give it a tug.

Last edited by ND2020; 11-07-2010 at 06:53 PM.
Old 11-07-2010, 07:09 PM
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Yes I am putting it in as straight as I can.I even tried a long screwdriver with no luck. I will try it again tomorrow and hopefully something will give.
Old 11-07-2010, 08:15 PM
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that is funny.

On my c230 does not do that. I can't pull it out with just a straight wire. I have to do a L hook then turn it to unlatch to pull out.

I think perhaps c32 is a different cluster than a c230.

Did you check out my post about changing out cluster?
Old 11-07-2010, 09:02 PM
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Yes I just checked it out. I tried doing it again just now and still nothing...I get no resistance at all the wire just goes in all the way until it hits the back side if the cluster I guess. I tried "fishing" for the clamp while inserting the wire a little bit at a time...still nothing. I yanked on it pretty damn hard and nothing happens. Any other ideas?
Old 11-07-2010, 09:07 PM
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yea have to pull on the cluster with your hand at the same time. It doesnt pop out
Old 11-07-2010, 09:11 PM
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04 E55
I did...I pulled so hard I almost broke the cluster bezel. It has a little play but does not come out on either side. I am going to attempt to make a video tomorrow so no one thinks I am crazy...darn thing is stuck i n there.
Old 11-07-2010, 09:49 PM
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dj, where are you located? If you located near San Francisco in Califorina. I might be able to help you out.


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