I've been trying to talk to one of their reps for a price quote since 09:00 and their line indicating busy tone (everytime I call them since 09:00)...

 

Try Email, you should get a response fairly quick

 

I just sent them an email... we'll see

 

The main office is Brad's house I believe. Call their "shop" and they have a full time person to answer the phones and take orders.

 

I tried calling 888.520.9971 and 714.731.6040, both lines are busy....
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btw i just received a reply from Brad, he's going to give me price quote asap...

 

 

By the way, what's their shop #? is not their 1888# is it?

 

just challenge them on a forum, youll get a response. I PROMISE YOU.

 

Actually this is 100% not true, but thanks again for spreading yoru opinion not fact! When we started the company this was the case, however, the "main" office IS the shop as we have told you like 100 times! Always a pleasure Carl!

The lines were down almost all day yesterday, worry. Issue with the phone company!

NO!

The reason you woudl get a reply quickly is that we get about 100 people who flood us with e-mail when this happens. This slows us down and makes it impossibel to deal with customers who call or e-mail!

Thanks

Brad

 

Not to nitpick, but are you saying your local phone company had a problem? Everyone seems to blame their phone issues on "the phone company," but it's usually something else.

For instance, your inbound 800 Long Distance carrier is NOT your local phone company, just one of hundreds, sometimes inept budget LD carriers. And whenever they have network problems, they invariably pass off the blame on the local phone company, and amazingly, most people believe them.

And for those trying to run a business over an internet telco service, you're not even dealing with a local phone company. And Billy-Bob's Pool service back-hoeing a trunk cable into pieces while digging a neighbor's pool is not caused by the local phone company, either.

Sorry to be sensitive, but I worked in the business for one of the Regional Telephone companies for 21 years. It amazes me how everyone remembers their favorite ****tail story about how the phone company screwed them out of a nickel at a phone booth 20 years ago.

My fav story is about a customer who tried to sue us, because a drunk driver in an alleyway behind his home struck a "telephone" pole with his car. When the pole fell down, the shared-facility Power cables crossed and shorted out his refrigerator and a couple TVs. The "telephone" pole in question wasn't even owned by the telephone company (but by the local electricity utility). But that didn't stop him from blaming the "phone company" instead, not the real owner of the pole, nor the drunkard driver who hit it. The drunk's pockets weren't deep enough, obviously. The suit was thrown out of court...

 

Yea, the local company was experiencing "leakage" as they called it and needed to take the lines up and down all day - WHAT A *** MESS!

Thanks

Brad

 

Leakage. Oh, my. Haven't heard of that one in years.

On older, buried copper cable systems, in order to keep water from infiltrating through inevitable cracks in the cable cover, the local company will pressurize the cable with Nitrogen gas... the positive pressure within the cable keeps ground water from seeping inside and shorting individual phone lines. We're talking about main trunk lines (the diameter of your forearm and bigger). This process is expensive, but it delays the eventual day when the cable needs to be replaced. (Copper cables cost way more than Nitrogen gas systems).

If there are too many cracks in the cable sheath over time, however, the Nitrogen charging system can't maintain pressure and shorts occur during wet weather, etc. The phone company then has to turn off the electricity within the cables (service goes up/down) to manually dry out the lines, find and seal the cracks, etc.

This is a problem in areas where the ground shifts alot (SoCal = earthquake City) or in northern climates where there are extreme cycles in freeze/thaw (cable expansion/contraction = cracks), etc.

I say on "older buried cable systems," because most telcos have aggressively ripped out this older, copper/electric technology and replaced it with fiber-optic cables, at least on main-line routes. Aside from having better data transmission (through light-wave tech), fiber-optics also benefit from being impervious to water damage, because they're no longer copper-electrical tech. The cables become cheaper to maintain and last longer in the process.

The local phone companies in SoCal have been slower than others to adopt the fiber optic infrastructure, because of the extreme expense and the sheer size of the SoCal network. They've been changing out cables for 15-years, now, but obviously haven't gotten to your neck of the woods, yet. Eventually, everyone will have fiber to their doorstep...

Probably more information than you ever wanted to hear on the subject, but just feeling a bit talkative today...:o

 

MB-BOB is a phone cop!!

(Anyone else ever watch WKRP? )

Cheers, BT

 

So what you are saying is that you cannot effectively handle more then a few customers at a time. GREAT BUSINESS PRACTICE, MAKES ME WANT TO BUY FROM YOU!

 

Don't mess with the phone cops-those guys play hardball!

Almost as funny as the "As God as my witness, I thought turkeys could fly" episode.

 

Those two are probably my favorites.

"It's a helicopter, and it's coming this way. It's flying something behind it, I can't quite make it out, it's a large banner and it says, uh - Happy... Thanksgiving! ... From... W...K...R...P!! No parachutes yet. Can't be skydivers... I can't tell just yet what they are, but - Oh my God, Johnny, they're turkeys!! Johnny, can you get this? Oh, they're plunging to the earth right in front of our eyes! One just went through the windshield of a parked car! Oh, the humanity! The turkeys are hitting the ground like sacks of wet cement! Not since the Hindenberg tragedy has there been anything like this!"

Cheers, BT

PS: "It gets pretty strange after that."

 

whoa...

 

No, what I am saying is that when 100+ people call/e-mail within 10 minutes, it slows things down!

Thanks

brad