Washer
This is a recurring problem and it has persisted through 3 stalk replacements. Not sure what else to do about it. I've read in the forums that this is a fairly common problem, but nothing really about how to fix it if a stalk replacement failed to correct.



You push the button several times because the pump is frozen, and it takes a few applications of current to free it. Once free it will start on the first push until the calcium forms again.
Stop using generic washer solvents and tap water in the washer. Use the Mercedes fluid (mostly alcohol and mild soap) mixed with distilled water. There are other brands like Wurth Speedy Windscreen Cleaner that work as well as the Benz product. Use the washer a couple times a week at least to prevent scale from forming.
It is possible that the motor is just to gunked up for vinegar to work. I have had luck soaking only the pump internals with CLR "as seen on TV."
I'm sorry, I confess ignorance here, but what is a Klann tool? and are there any instructions on how to remove the pump for soaking?
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I would check the terminal voltage at the pump. Should be 12 v when button pressed. If too low there will not be enough inrush current to get the motor moving. Can be a bad ground connection, corrosion on the motor terminals, or at the front SAM.
The button on the steering column does not actually fire off the pump. It sends a request on the canBUS to the front SAM. If there are too many users chatting on the bus the request may be ignored. This can be caused by things like dicey switches for windows, lights, and steering wheel, or modules like those for the seat that don't sleep when done. These problems can be hard to find without Star diagnostics.
The next time i have the old girl into my indy mechanic, i'll have him hook it up to his star tool and tell me the errors, but to your point, will likely just live with it. Not all that interested in dropping $400 to have him work on the something just to save me 2 seconds pushing the button an extra time.



