Service Survey
09-12-2003, 09:39 PM
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Service Survey
I went for couples of service in San Francisco but I did not receive any service survey letter. The service advisor wants to trade the survey letter for a free detail for my car
. Is there something I have to fill in order to get the survey letter? Thanks
. Is there something I have to fill in order to get the survey letter? Thanks
09-12-2003, 11:27 PM
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2005 smart cabrio; 2008 Mercedes-Benz B 200
report the creep to MB USA
These surveys will be a complete joke if dealers are allowed to offer baksheesh in exchange for being able to fill out "dealer surveys" themselves. Tell the service advisor to get bent 
09-13-2003, 01:28 AM
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2011 C63, 2004 S500, 2013 E350, 2013 Ody Elite
Service A
Just had my Service A done today but I bought him the service survey from my last visit...well, I didn't expect anything from him since he didn't charge me to turn on Bi-Xenon and Navi on display. Guess what, after he complete the write up for my service, he said he will give me a gift too (since I told him I brought him a gift when hand over the survey which he didn't even know I brought them for him.) Anyway, he bring me to parts department and said pick anything around $200. I thought he was joking. I pick a watch for my wife (since I just bought a T-touch by Tissot) and say thanks.
When he call me about the car is ready before noon, he said he has a surprise gift in my trunk. I thought he might just give me a hat, pen or blanket...Well, here is my gift ....
I brought the gift home and my wife thought it must some cheapy watch...well, for $200, this is a nice watch and she loves it!
When he call me about the car is ready before noon, he said he has a surprise gift in my trunk. I thought he might just give me a hat, pen or blanket...Well, here is my gift ....
I brought the gift home and my wife thought it must some cheapy watch...well, for $200, this is a nice watch and she loves it!
Last edited by DL_AMG; 09-13-2003 at 01:36 AM.
may i ask which dealership this is from???
09-13-2003, 05:08 AM
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white and whiter
I got some $100 dollar worth of free badges the first time, and then free $175 dollar worth detail just couple months ago. I could've probably ask for something else that's worth $175, but I needed the detail...
you'll eventually get the survey if your service advisor is asking you to bring it to them for free stuff. it usually means that it should arrive to you in a week or two.
you'll eventually get the survey if your service advisor is asking you to bring it to them for free stuff. it usually means that it should arrive to you in a week or two.
09-13-2003, 08:35 AM
#6
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I also got a very expensive gift for handing over my survey. According to the dealer each month 5 people are selected to get the survey from MBNA. The funny thing is I love my dealer, I would have given perfect marks anyway!
I ended up with a detail, PHONE and AUDIO removed, as well as a take-home gift worth around $200...
Erik
I ended up with a detail, PHONE and AUDIO removed, as well as a take-home gift worth around $200...
Erik
09-13-2003, 10:53 AM
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2011 C63, 2004 S500, 2013 E350, 2013 Ody Elite
I don't think this is wrong...
since the dealer will take really care of you and you will get a great service with gifts. It's a win-win situation.
I wonder what do they get if they get great marks on survey? From what I ready before, dealer gets a bonus check from MBUSA for new car sale survey...somewhere between $2-3K for dealer and sales. Maybe service department also get this kind of bonus incentives.
I forgot to bring in my New Car Sales Suvery to dealer so I missing one gift from my Sales. Damn, it might worth another $200.
Can't wait to get my next survey so I can get another $200 gift.
And I already know what I'm going to get. hee hee
ps. I purchase and service at Auto Stigelar @ Encino. PM me for Service Advisor.
I wonder what do they get if they get great marks on survey? From what I ready before, dealer gets a bonus check from MBUSA for new car sale survey...somewhere between $2-3K for dealer and sales. Maybe service department also get this kind of bonus incentives.
I forgot to bring in my New Car Sales Suvery to dealer so I missing one gift from my Sales. Damn, it might worth another $200.
Can't wait to get my next survey so I can get another $200 gift.
And I already know what I'm going to get. hee heeps. I purchase and service at Auto Stigelar @ Encino. PM me for Service Advisor.
Last edited by DL_AMG; 09-13-2003 at 10:58 AM.
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09-13-2003, 07:53 PM
#8
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damn.. he asked me i want. i said i need gas for my car after i return the survey.. cost about 20buk.. should have try to get something more expensive 1st..
09-14-2003, 02:37 AM
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2011 C63, 2004 S500, 2013 E350, 2013 Ody Elite
All services before...
Originally posted by Big Sheesh
I got 50% off on my Service A for filling out the survey.
I got 50% off on my Service A for filling out the survey.
09-14-2003, 12:43 PM
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2011 C63, 2004 S500, 2013 E350, 2013 Ody Elite
Originally posted by Big Sheesh
They charge $200 in Canada which is about US$130 now since the US$ is so sheeshed.
They charge $200 in Canada which is about US$130 now since the US$ is so sheeshed.
8 qts of Mobel 1 0-40W @ $3/qt
Oil filter ~ $10
A/C filter ~ $25
Check and Top all fluids
--rotate tire which doesn't apply to me.
1 day Rental car
Car wash
Not to mention a cup of cappuccino while you waiting for rental car.
09-14-2003, 01:55 PM
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2005 smart cabrio; 2008 Mercedes-Benz B 200
service
Sheesh, and people wonder why the service departments in certain dealers suck so badly....
It sounds like about 99% of the "service surveys" are filled out by the dealers themselves. Not only is it unethical, it explains a lot. Way to go guys
It sounds like about 99% of the "service surveys" are filled out by the dealers themselves. Not only is it unethical, it explains a lot. Way to go guys
09-14-2003, 11:28 PM
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2011 C63, 2004 S500, 2013 E350, 2013 Ody Elite
Re: service
Originally posted by Mike T.
Sheesh, and people wonder why the service departments in certain dealers suck so badly....
It sounds like about 99% of the "service surveys" are filled out by the dealers themselves. Not only is it unethical, it explains a lot. Way to go guys
Sheesh, and people wonder why the service departments in certain dealers suck so badly....
It sounds like about 99% of the "service surveys" are filled out by the dealers themselves. Not only is it unethical, it explains a lot. Way to go guys
