jigga619

I had one of the worst experiences at Mercedes Benz of Escondido. I have a 02 C230 (non C7) so I called the dealership to get my black door handles replaced w/ white ones. So I called the parts department and they ordered white door handles (driver & passenger side), no problem. The guy told me that they would have them in about a week, so I was fine with that. A week roles by, I get a phone call from the MB of Escondido letting me know that the parts have come in so I set up an appointment. My service advisor told me that it would cost about $140 (for parts and labor). I was pretty hyped about that, $140 was a real bargain!!

Well, I drop my car off (Tuesday morning) and wait a while for my loaner. A guy at the loaner desk tells me that they ran out of loaner vehicles and they have to rent from Hertz. So guess what vehicle they give me, a FORD TAURUS!! I was like “wtf”!! So I thought you know, I should have my car back by the end of the day, so I was fine with the Taurus. I get a call from my service advisor in the afternoon saying that the factory shipped the wrong parts (one white handle & one white handle w/ a chrome strip). Then he says that he’ll have the correct part the next day (Wednesday). So the next day comes along and I get another phone call, it was my service advisor saying AGAIN that the factory shipped the wrong item (this time a black door handle). Then I was promised that they would have it straightened out the next day (Thursday). Next day comes along and they finally get the correct part (white handle), but now he says that the small IR piece came in black only and that it can only be painted to color match my car, and that I would have to pay an additional $140 to get it painted. I was like “BULL****”. First they stick me with a FORD TAURUS, waste my time, and then tell me that I have to pay extra for something they messed up on!!

I told them to forget it and to leave my car alone. Then my service advisor told me that they had already put one of the handles on and if I wanted my blacks ones back, I would have to pay for them to take it off. So he basically said that I was going to be charged for the install ($40) and to take them off ($40), which came out to $80. I argued with the guy telling him that he shouldn’t have put them on in the first place (because they were the wrong parts) and that I shouldn’t have been charged anything. My service advisor insisted that I pay for the labor. He said, “Most people would dish out the $140 and not think anything of it”. I felt that that comment was rude and uncalled for. First off, I’m not any other person and second, I know when I’m getting jacked. So I asked for his manager. So I gave my story to the manager and his manager sided with me and took all charges off of my bill. I was really pissed that he said that but didn’t bring it up w/ his boss because I just wanted to get the hell out of there (that’s how frustrated I was).

I’m gonna contact Steve to see if he can get me the door handles.

KWiK

WE HEARD YOU ALREADY!!! Quit posting this crap in every SD service thread you can find!

moa4r

and you still got your money back, so stop about it...

Kompressor4u2nv

i feel your pain! why does mercedes service seem to suck so hard and so consistently.

jo17jC230

maybe cuz they like to suck...

Buellwinkle

I think they did well for you, what are you complaining about? You got a loaner for something my dealer might have said no too, you got your money back but I would have kept the loaner for year if they needed the time to fix it, after all, the Taurus is more comfortable, has a V6, more reliable and the miles I drive go on that instead of my tempermental benz. If that dealer wasn't 53 miles from my house I would take mine there. I can use a free loaner for a week for $40, it's a steal.

David N.

Carl, what about the free cookies and muffins??? :lol

Blake P

Just curious...why would you want white door handles on a black car?

jo17jC230

his car is alabaster white

jigga619

I hated the Taurus, it was a gas guzzler. I even had to refill the tank before i brought it in!! At MB of San Diego, they would give me a decent loaner (MB or Toyota Camry) with a full tank of gas and I can bring it back with the gas light on (empty). Also, the gauges inside were so generic (cheap ford ****).

And to top it off, no free sodas or bottled water!! They had a fricken vending machine in the lounge.

I wanted to try MB of Escondido just to see how it is, and now that i've been there..i'm NEVER going back.

Blake P

oops...:o...in that case, why were your door handles black on a white car?

jo17jC230

C230 coupes without that C7 package come stock with unpainted door handles...

Blake P

I see...good call then.

Buellwinkle

NOW THEY CROSSED THE LINE. The Taurus I can live with, the poor parts dept getting the order wrong I can live with, the attitude of the pee-ons I can live with but no free soda/water that's too much. You sure you went to the MB dealer and not the Ford dealer across I-15, sure sounds like my Ford dealer?

kaze81

Sorry for being OT... but don't we have to pay for a loaner car? I believe is $20??? not sure though...somebody can verify this??

Thanks

Sponger

I got pretty good service from MB of Escondido. I got there just in time to get a 03 C230 coupe loaner. The guy after me got stuck with a Cavalier I think you were fortunate enough to get a Taurus

Lynn

If you're paying, it is a rental, not a loaner.

bmms8

i got my car from MB os escondido, and all i do is rave about them. i never knew they had fords and stuff, they always offered me an E, but they dont have those, but they always gave us ML's or C's.

victor20170

Never had to pay for my loaner... I guess like Lynne said, if you had to pay for it, it wouldn't be a loaner, but a rental