Dealer messed up!
Thread Starter
Senior Member
Joined: Oct 2008
Posts: 280
Likes: 1
From: Las Vegas, NV
C300 4MATIC (w204)
Dealer messed up! (Update! Not Good!)
So i went into the dealer over a month ago to get my TPMS sensors recalibrated. All was good until I was waxing the car friday and i noticed my front tires were 245's! So i checked the rears and they were 225's! WTF. Stupid Fletcher Jones MB of Las Vegas put my 8.5' rims in the front and 7.5 in the rear!!!! 
I must say and ive said it before....Fletcher Jones MB Las Vegas is the worst Benz dealer in America, if not the world.
Poor Customer Service, Shady Sales Team, and Stupid Techs who aren't paying attention! :
--------------UPDATE 1/13/09-------------------
So I went into the dealer this morning before work. I asked for my service adviser. When he came over I explained to him nicely that when I brought my car in over a month ago for the TPMS sensors, they put on the 8.5" rims on the front and the 7.5" rims on the rear. His instant reaction was defensive.
"No, we wouldn't have done something like that....are you sure you didn't take it anywhere else after the service??"
I told him that my car is brand new and its was the first time id ever brought it in and that i have not taken it anywhere else. Then he goes off about how their techs would never do such a thing, explaining that they have so many cars with staggered setups, so they ALWAYS check.
I told him to please switch them back. He sits down and prints out the paper work and say...
"Theres no charge this time to put them back"
I was thinking WTF!..No charge??? Are you kidding!!! He was making it sound like he was doing me a favor by not charging me!!!
Anyways, I didn't receive any apologies for their mistake, but more importantly I made sure there was no weird thread wear from being "reverse" staggered.
I must say and ive said it before....Fletcher Jones MB Las Vegas is the worst Benz dealer in America, if not the world.
Poor Customer Service, Shady Sales Team, and Stupid Techs who aren't paying attention! :
--------------UPDATE 1/13/09-------------------
So I went into the dealer this morning before work. I asked for my service adviser. When he came over I explained to him nicely that when I brought my car in over a month ago for the TPMS sensors, they put on the 8.5" rims on the front and the 7.5" rims on the rear. His instant reaction was defensive.
"No, we wouldn't have done something like that....are you sure you didn't take it anywhere else after the service??"
I told him that my car is brand new and its was the first time id ever brought it in and that i have not taken it anywhere else. Then he goes off about how their techs would never do such a thing, explaining that they have so many cars with staggered setups, so they ALWAYS check.
I told him to please switch them back. He sits down and prints out the paper work and say...
"Theres no charge this time to put them back"
I was thinking WTF!..No charge??? Are you kidding!!! He was making it sound like he was doing me a favor by not charging me!!!
Anyways, I didn't receive any apologies for their mistake, but more importantly I made sure there was no weird thread wear from being "reverse" staggered.
Last edited by TheDarkSide; Jan 13, 2009 at 10:04 PM.
Senior Member
Joined: Nov 2007
Posts: 412
Likes: 0
From: Amsterdam, The Netherlands
C180K 2011 COMAND, AMG, Dynamic Xenon, Business Pack, H&K Audio and +
Get new pairs of tires from them for FREE. Make sure you get them . Plus they did put your life in danger by making this mistake. ( Even thoug not really but for argument sake ) I would use this (666) Handling of the car is effected by this.
MBWorld Fanatic!
Joined: Mar 2007
Posts: 1,063
Likes: 2
From: Charlotte, NC
2002 S430, 2004 Cobra, 2004 Tahoe
Wow...that's a pretty big blunder to overcome from the dealership's perspective...all though they might say it's been over a month and "you did this yourself" mentality, but I think they will make it right with you...I would just suggest going in to your S.A. calmly and then point out what their technician did previoiusly...good luck and let us know how they compensate you.
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Sounds like there are a bunch of morons working there.
Super Member
Joined: Dec 2008
Posts: 624
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From: Belgium
S204 C220 CDI, VW Scirocco III 1.4TSI 160
Make 'em pay 
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From: Jacksonville Florida, USA
C300 Sport
Super Member
Joined: Jul 2007
Posts: 636
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From: Orange County, Ca
C350
Well, if you have directional tires on a staggared setup, then you can't rotate them at all!
Last edited by delirium; Jan 13, 2009 at 07:43 PM. Reason: typo
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'08 C300 Lux Barolo Red Beige Leather P2 MM 18" wheels '84 944
