REAR BRAKE DUST NO MORE!
MBWorld Fanatic!
Joined: Feb 2003
Posts: 5,983
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From: Vegas and Vancouver, BC
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Do you service your car at the Henderson or West Sahara store?
MBWorld Fanatic!
Joined: Aug 2007
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LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
man i got denied by mercedes benz west covina!
what gives? i have documentation that i complained about the issue way within the warranty limits too! think i should go to mb corporate?!?!??!?
what gives? i have documentation that i complained about the issue way within the warranty limits too! think i should go to mb corporate?!?!??!?
MBWorld Fanatic!
Joined: Aug 2007
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LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
THIS IS COMEPLETELY UNJUST! I HAVE 2 SEPERATE SERVICES WITH DOCUMENTATION WELL WITHIN THE 12,000 MILE 1 YEAR LIMIT FOR REPLACEMENT WHERE I COMPLAINED ABOUT EXCESSIVE DUST AND EXCESSIVE SQUEALING, BUT I GOT DENIED BY THE DEALER BECAUSE I AM AT 14,000 MILES AND 1 3/4 YEARS!!! I FOLLOWED UP WITH MBUSA BUT THEY DENIED ME TOO AND SAID THAT IT DOESNT MATTER THAT I COMPLAINED BEFORE THE WARRANTY WAS UP, & THAT THE BOTTOM LINE WAS THAT THE WARRANTY WAS UP NOW WHEN I FOUND OUT THERE WERE UPDATED PARTS THAT FIXED THE ISSUE!
THIS IS EXTREMELY BAD CUSTOMER SERVICE... I HAVE 75% LIFE LEFT ACCORDING TO THE INSPECTION I JUST RECEIVED AT THE DEALER YESTERDAY ON MY ORIGINAL BREAK PADS, SO IT IS NOT LIKE I AM USING THIS TO GET FREE PADS FOR MY OLD WORN OUT ONES...
I JUST WANT THE EXCESSIVE BRAKE DUST TO GO AWAY AND FEEL THEY SHOULD COVER IT AS A MATTER OF PRINCIPLE SINCE I HAD COMPLAINED ABOUT IT WELL WITHIN THE WARRANTY PERIOD
DO YOU GUYS THINK I SHOULD TAKE THIS FARTHER AND FAX IN DOCUMENTATION OF MY ORIGINAL COMPLAINTS WITHIN THE WARRANTY PERIOD TO A HIGHER AUTHORITY IN MERCEDES BENZ OR SHOULD I JUST GIVE UP?
THOSE WHO GOT IT REPLACED BEING SLIGHTLY OVER 12,000 MILES ARE LUCKY!!!
SORRY FOR ALL CAPS, I AM JUST UPSET, AS I JUST GOT OFF THE PHONE WITH MBUSA WHO DENIED ME
THIS IS EXTREMELY BAD CUSTOMER SERVICE... I HAVE 75% LIFE LEFT ACCORDING TO THE INSPECTION I JUST RECEIVED AT THE DEALER YESTERDAY ON MY ORIGINAL BREAK PADS, SO IT IS NOT LIKE I AM USING THIS TO GET FREE PADS FOR MY OLD WORN OUT ONES...
I JUST WANT THE EXCESSIVE BRAKE DUST TO GO AWAY AND FEEL THEY SHOULD COVER IT AS A MATTER OF PRINCIPLE SINCE I HAD COMPLAINED ABOUT IT WELL WITHIN THE WARRANTY PERIOD
DO YOU GUYS THINK I SHOULD TAKE THIS FARTHER AND FAX IN DOCUMENTATION OF MY ORIGINAL COMPLAINTS WITHIN THE WARRANTY PERIOD TO A HIGHER AUTHORITY IN MERCEDES BENZ OR SHOULD I JUST GIVE UP?
THOSE WHO GOT IT REPLACED BEING SLIGHTLY OVER 12,000 MILES ARE LUCKY!!!
SORRY FOR ALL CAPS, I AM JUST UPSET, AS I JUST GOT OFF THE PHONE WITH MBUSA WHO DENIED ME
Last edited by rb23lb; Oct 2, 2009 at 01:54 PM.
Senior Member
Joined: Aug 2007
Posts: 469
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Set up appointment for the dealership to check my CEL that came on(I'm guessing o2 sensors since I didn't go limp). Already told them exactly the tsb number of the brake pad issue and will see if they will honor it. Will keep you updated.
9800mi, 24th month of ownership.
I'm normally pretty good in reasoning with service people since I was in customer service a long time ago. Persistence, patience, politeness, and sincerity always pays off. Well, that and telling them that you will give them 5/5 stars on the survey works too.
9800mi, 24th month of ownership.
I'm normally pretty good in reasoning with service people since I was in customer service a long time ago. Persistence, patience, politeness, and sincerity always pays off. Well, that and telling them that you will give them 5/5 stars on the survey works too.
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,914
Likes: 5
LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
Set up appointment for the dealership to check my CEL that came on(I'm guessing o2 sensors since I didn't go limp). Already told them exactly the tsb number of the brake pad issue and will see if they will honor it. Will keep you updated.
9800mi, 24th month of ownership.
I'm normally pretty good in reasoning with service people since I was in customer service a long time ago. Persistence, patience, politeness, and sincerity always pays off. Well, that and telling them that you will give them 5/5 stars on the survey works too.
9800mi, 24th month of ownership.
I'm normally pretty good in reasoning with service people since I was in customer service a long time ago. Persistence, patience, politeness, and sincerity always pays off. Well, that and telling them that you will give them 5/5 stars on the survey works too.
then mbusa denied me... hope it works for you so i can use it as more evidence to try to get mine approved!
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MBWorld Fanatic!
Joined: Sep 2008
Posts: 1,331
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From: Delaware
2004 Mazda6, 1993 RX7
You would very likely win in "small claims court", but not a good idea to **** off your only dealer, if that's the case.
for others from your TSB thread:
Replace rear break pads under warranty for excessive dust and squeal for vehicles manufactured before June 2008:
WIS document AR42.10-P-0250CW & MB Star Bulletin P-B-42.10/100B
Part number 005-420-42-20
Last edited by kevink2; Oct 2, 2009 at 08:54 PM.
MBWorld Fanatic!
Joined: Aug 2007
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LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
ya they quoted me $209 for the new pads installed.... a decent chunk o change when i have 75% life on my original pads
Senior Member
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Seems to me like it's a wholely dealership call as MBUSA no longer replaces rear pads for free since it has been over 12 months since issue/MY08 production. Kind of bull**** if you ask me since I was never aware of this bulletin until a year after I had my car.
Ended up just paying the labor to get them to replace it, however they didn't have the pads in stock and had to order it.
Sadly, the squeaks and the cleaning I have to endure to keep rears decent looking is enough to justify just paying to get that done. I too had 75% life on my pads.
Ended up just paying the labor to get them to replace it, however they didn't have the pads in stock and had to order it.
Sadly, the squeaks and the cleaning I have to endure to keep rears decent looking is enough to justify just paying to get that done. I too had 75% life on my pads.
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,914
Likes: 5
LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
Seems to me like it's a wholely dealership call as MBUSA no longer replaces rear pads for free since it has been over 12 months since issue/MY08 production. Kind of bull**** if you ask me since I was never aware of this bulletin until a year after I had my car.
Ended up just paying the labor to get them to replace it, however they didn't have the pads in stock and had to order it.
Sadly, the squeaks and the cleaning I have to endure to keep rears decent looking is enough to justify just paying to get that done. I too had 75% life on my pads.
Ended up just paying the labor to get them to replace it, however they didn't have the pads in stock and had to order it.
Sadly, the squeaks and the cleaning I have to endure to keep rears decent looking is enough to justify just paying to get that done. I too had 75% life on my pads.
Senior Member
Joined: Jul 2007
Posts: 432
Likes: 2
From: Chicago
2018 E300 4MATIC Sedan
I dropped my car off at the dealer this morning and here's the scoop :
Good news - this is the correct information :
Replace rear break pads under warranty for excessive dust and squeal for vehicles manufactured before June 2008:
WIS document AR42.10-P-0250CW & MB Star Bulletin P-B-42.10/100B
Part number 005-420-42-20
Bad news - he could not replace mine because my car is over a year old ( June 2008 ) and over 12,000 miles ( barely )
Oh well, at least I tried...
Nick
Good news - this is the correct information :
Replace rear break pads under warranty for excessive dust and squeal for vehicles manufactured before June 2008:
WIS document AR42.10-P-0250CW & MB Star Bulletin P-B-42.10/100B
Part number 005-420-42-20
Bad news - he could not replace mine because my car is over a year old ( June 2008 ) and over 12,000 miles ( barely )
Oh well, at least I tried...
Nick
Senior Member
Joined: Aug 2007
Posts: 469
Likes: 0
Good news guys. I submitted a complaint to MBUSA via their website a few days ago and just a few hours ago got a call from a rep from customer relations of MBUSA headquarters. She looked at the bulletin and confirms that for cars manufactured before June of 2008 but she said NO WHERE does it say 12 months / 12,000 miles. She will escalate with the local dealership here and see what they can do. Hopefully they can refund my money on the pads and install them for free.
I have also told her that many others around the country have the same problems and they were flat out rejected by their dealerships.
I suggest you folks file a similar complaint also.
I have also told her that many others around the country have the same problems and they were flat out rejected by their dealerships.
I suggest you folks file a similar complaint also.
MBWorld Fanatic!
Joined: Feb 2004
Posts: 3,986
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From: SEATTLE WASHINGTON USA
'08 C300 Lux Barolo Red Beige Leather P2 MM 18" wheels '84 944
Pads
That's what the dealer will tell them.
Senior Member
Joined: Jul 2007
Posts: 432
Likes: 2
From: Chicago
2018 E300 4MATIC Sedan
imboom,
Please let us know how this shakes out.
When I brought my car in Wednesday, the service advisor told me that since the warrantee on the brake pads was 12 months / 12k miles, he could not replace them for free regardless of the TSB. I am really interested to hear your results...
Thanks !
Nick
Please let us know how this shakes out.
When I brought my car in Wednesday, the service advisor told me that since the warrantee on the brake pads was 12 months / 12k miles, he could not replace them for free regardless of the TSB. I am really interested to hear your results...
Thanks !
Nick
Newbie
Joined: Jul 2008
Posts: 11
Likes: 0
From: SF Bay Area
2019 C63S
I'm getting mine done today. My car has 3K miles on it but was built in 2/08. I just bought it as a CPO. The servicing dealer looked into it and is doing it for me as goodwill.
Either way, I'm pleased it is being addressed. Thanks to all for the info.
Either way, I'm pleased it is being addressed. Thanks to all for the info.
Senior Member
Joined: Aug 2007
Posts: 469
Likes: 0
MBUSA is going to cover my brakes being done. Supposedly from the call last week, according to the reps, they don't see a 12k mi/12 month disclaimer on the bulletin. The only date they see is based on C Classes produced before June 2008.
My suggestion is to write a letter(limited to 1000 characters) from the MBUSA contact us site. You will get a call in a few days. Be polite, explain the situation, don't accuse them of anything. Provide your VIN so they can confirm the production date. Level headed is the way to go. Remember to thank them afterwards.
Ironically, I got a letter from MBUSA headquarters this week with something about providing the best satisfaction possible for the car. Not sure if it was related to my email to them.
My suggestion is to write a letter(limited to 1000 characters) from the MBUSA contact us site. You will get a call in a few days. Be polite, explain the situation, don't accuse them of anything. Provide your VIN so they can confirm the production date. Level headed is the way to go. Remember to thank them afterwards.
Ironically, I got a letter from MBUSA headquarters this week with something about providing the best satisfaction possible for the car. Not sure if it was related to my email to them.
