REAR BRAKE DUST NO MORE!
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,914
Likes: 5
LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
MBUSA is going to cover my brakes being done. Supposedly from the call last week, according to the reps, they don't see a 12k mi/12 month disclaimer on the bulletin. The only date they see is based on C Classes produced before June 2008.
My suggestion is to write a letter(limited to 1000 characters) from the MBUSA contact us site. You will get a call in a few days. Be polite, explain the situation, don't accuse them of anything. Provide your VIN so they can confirm the production date. Level headed is the way to go. Remember to thank them afterwards.
Ironically, I got a letter from MBUSA headquarters this week with something about providing the best satisfaction possible for the car. Not sure if it was related to my email to them.
My suggestion is to write a letter(limited to 1000 characters) from the MBUSA contact us site. You will get a call in a few days. Be polite, explain the situation, don't accuse them of anything. Provide your VIN so they can confirm the production date. Level headed is the way to go. Remember to thank them afterwards.
Ironically, I got a letter from MBUSA headquarters this week with something about providing the best satisfaction possible for the car. Not sure if it was related to my email to them.
it would be much appreciated if you can refer me to who you spoke with, thanks
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,914
Likes: 5
LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
QUESTION: I got my rears replaced today with the updated parts, and I can tell that the new rear pads are "black" in color and they do look kinda cool and aftermarket...
They have a part number stamped on the front that reads : A 204 423 12 10
Did I get the same replacements as everyone else???
How come mine do not say 005 420 42 20 for the part number like the others that posted???
They have a part number stamped on the front that reads : A 204 423 12 10
Did I get the same replacements as everyone else???
How come mine do not say 005 420 42 20 for the part number like the others that posted???
Last edited by rb23lb; Oct 31, 2009 at 05:01 AM.
Senior Member
Joined: Aug 2007
Posts: 469
Likes: 0
QUESTION: I got my rears replaced today with the updated parts, and I can tell that the new rear pads are "black" in color and they do look kinda cool and aftermarket...
They have a part number stamped on the front that reads : A 204 423 12 10
Did I get the same replacements as everyone else???
How come mine do not say 005 420 42 20 for the part number like the others that posted???
They have a part number stamped on the front that reads : A 204 423 12 10
Did I get the same replacements as everyone else???
How come mine do not say 005 420 42 20 for the part number like the others that posted???
1 005-420-42-20 Brake Lining
1 211-540-17-17 Brake Wear S
1 001-989-94-51 Brake Paste
They emit almost no dust on my rears so far.
Banned
Joined: Aug 2009
Posts: 48
Likes: 0
From: Long Island
C300 4matic & ///M3
I brought mine in today and kindly explained to the dealer about the excessive brake dust in the rear. He told me I didn't qualify since my build was 10/08 but he did it for me anyway! SWEET........
Newbie
Joined: Sep 2010
Posts: 1
Likes: 0
2009 C350
Dealer cannot find AR42.10-P-0250CW
My car is currently being serviced by Mercedes Benz of Chicago. I have given the service rep the WIS document number (AR42.10-P-0250CW) and even sent him an excerpt from Daimler AG's service manual that shows this bulletin that I found on the internet. However, he claims he cannot find it in his system and therefore cannot do it. Any suggestions? How have others solved this?
Member
Joined: Jul 2008
Posts: 124
Likes: 0
From: Jerzee
C350
You would think MB would have fixed the problem by now. I still see W204s driving around with their rear wheels covered in brake dust. Makes me shake my head.
Update: It's been well over a year since my rear pads where replaced and still no brake dust!
Update: It's been well over a year since my rear pads where replaced and still no brake dust!
MBWorld Fanatic!
Joined: Nov 2009
Posts: 1,348
Likes: 3
From: Irvine, CA
2009 C350
I drive an 09 and mine gets caked with brake dust within two or three days. -_- I really should go consult them about it. But the dealership around where I live is rather....apathetic about customer service.
Member
Joined: Mar 2004
Posts: 245
Likes: 0
.
Same here. Rear pads replaced at about 6k miles in Summer 2009, no more dust a year and 8k hard (lots of stop & go + twisties) miles later. Thanks again for this thread -- the info here convinced my service advisor, who was initially unaware of the issue, to investigate and authorize the fix.
Last edited by ayilar; Oct 2, 2010 at 06:35 PM.
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Senior Member
Joined: Jul 2010
Posts: 315
Likes: 0
C
Has anyone changed their pads under the TSB lately? I contacted MBUSA and this is what they told me:
Please be aware that a Technical Service Bulletin or Dealer Tech Bulletins
(DTB) are simply work orders. They are not an extension of warranty. The
DTB you are referring to was for early release models. A new pad was
produced, so as a gesture of good faith to our customers, we did replace
the pads free of charge for those customers. This was only done in the
event the vehicle was having this issue within either the first year or 12k
miles. The DTB is no longer in effect as effected vehicles are past the one
year time frame and the new pads have been available since that time.
As this vehicle has been in service since 2/9/08 and currently has 34,559
miles, this would not apply.
My car's build date is 12/07 and that apparently doesn't matter anymore. I haven't contacted a dealer yet so just wondering if anyone has done the pad change lately.
Please be aware that a Technical Service Bulletin or Dealer Tech Bulletins
(DTB) are simply work orders. They are not an extension of warranty. The
DTB you are referring to was for early release models. A new pad was
produced, so as a gesture of good faith to our customers, we did replace
the pads free of charge for those customers. This was only done in the
event the vehicle was having this issue within either the first year or 12k
miles. The DTB is no longer in effect as effected vehicles are past the one
year time frame and the new pads have been available since that time.
As this vehicle has been in service since 2/9/08 and currently has 34,559
miles, this would not apply.
My car's build date is 12/07 and that apparently doesn't matter anymore. I haven't contacted a dealer yet so just wondering if anyone has done the pad change lately.
