chamaile0n

Just wanted to share a great experience with the local dealership (Autobahn in Belmont) as I'm fairly impressed with their timeliness and willingness to work with me - traits I've found increasingly hard to come by in the dealership world.

My drivers side chair has been having some relatively annoying squeeks that I think most folks here have posted a time or 10 about, but mine was the classic unreproducible-when-a-tech-is-there type dealio. I also had an incredibly funky smell coming from the air vents but it was intermittent enough that I couldn't peg it to any one particular action (heat, a/c, cold/hot weather, etc.).

So I brought it to Autobahn, and they not only hooked it up with a free loaner but fixed both the issues even though they couldn't fully reproduce them. Turns out its the evaporator coils (a/c unit) and the chair has some metal-on-metal action going on that contributed to my less-than-optimal experience. Been drivin it around for a while now and I'm happy to say the issues are really resolved!

Glad I bought from these guys - stand up crew that DOES put the customer's satisfaction first.

joshg1001

i bought my car there, they could use a new facility but the people are good.

woolala

i take my car to sfbenz.. but last time i just tagged along with my friend to autobahn to drop off his car.. O___O wow!! the service drive is so big and nice.. =] hehe

C300Sport

Sounds like they may be spending their money on good people and good service vs. a nice shiny new shop....wow, what a concept...

gmako74

Yes I had a good experience their also, except for a insane price for a service B inspection. I know they must have crazy overhead expenses, but I can get the job done at an independent MBZ shop for so much less....

albert101

how did they fix the squeak?

chamaile0n

Their service A and B prices are insane, I'll admit. But, to be fair, what else would you expect from a dealership? They, like every other business, are out to make money - and Belmont's not a cheap area to do biz. That said, I'm hoping someone can point me to a good MB shop in the area that can do a service B at a reasonable price, because I'm out to save money for LED tails (if anyone has tips on those, too, I'll take em!).

The squeak was a lube issue with the seat - they moved it around and lubed as they moved it. I got back in, took it for a spin, and no more squeaks at start, stop, or any wiggling I could do in the chair.

gmako74

The place I'm going is called Junipero Serra auto repair in Daly City, go see the owner Jimmy.

justthinking

chamaileOn..if Autobahn accepts coupons from other dealer around the area..you can have service B done for about $249..
if they don't, take your car to RAB motor in Marin..here is the link for the service coupon..
http://www.mercedesbenzofmarin.com/images/coupons.pdf

chamaile0n

Rock on, thanks a mill!