Mercedes Benz of Cutler Bay, FL
Thread Starter
Member
Joined: Oct 2009
Posts: 242
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From: Miami, FL
C300 Luxury
Mercedes Benz of Cutler Bay, FL
Hello everyone, I'm sorry I don't post much, I'm more of a reader, I love forum and have seen the greatest W204's I've ever seen here. I have a bit of story and I'd like you guys' takes/ opinions/ etc on this..
Sunday Dec. 6, 3:00PM, I haven't washed my car in 7 days so it's time for a wash. I go to move it out of the driveway, when I turn the key I get nothing...So I go get my spare key and still nothing. I call my friend Adrian and he told me just to call roadside assistance because it's free. I do that, the mechanic gets to my house in about 8 minutes and tells me immediately that it's the ignition switch and my battery needs to be changed. He calls a complementary tow, and I speak to the service adviser and he tells me it will be ready by Monday. Monday comes, he says he needs to re-diagnose the car's problem on paper, so I miss work after school to go and sit with him while he does this. He diagnoses the problem to be AGAIN, the ignition switch and battery >__>. He tells me it will be ready by today. I'm there promptly at 4:30 PM as he instructed, just for him to tell me they have no switches available and he has to order the part from Germany which takes 2-5 weeks. >__< Here I'm starting to get mad. Now he tells me my loaner is a 2005 Volvo S40, so I go get all the stuff out of my car and put it in the Volvo and drive off...
Should I have complained more? Did I do the right thing? Any other opinions?
Thanks
,
Tony
Sunday Dec. 6, 3:00PM, I haven't washed my car in 7 days so it's time for a wash. I go to move it out of the driveway, when I turn the key I get nothing...So I go get my spare key and still nothing. I call my friend Adrian and he told me just to call roadside assistance because it's free. I do that, the mechanic gets to my house in about 8 minutes and tells me immediately that it's the ignition switch and my battery needs to be changed. He calls a complementary tow, and I speak to the service adviser and he tells me it will be ready by Monday. Monday comes, he says he needs to re-diagnose the car's problem on paper, so I miss work after school to go and sit with him while he does this. He diagnoses the problem to be AGAIN, the ignition switch and battery >__>. He tells me it will be ready by today. I'm there promptly at 4:30 PM as he instructed, just for him to tell me they have no switches available and he has to order the part from Germany which takes 2-5 weeks. >__< Here I'm starting to get mad. Now he tells me my loaner is a 2005 Volvo S40, so I go get all the stuff out of my car and put it in the Volvo and drive off...
Should I have complained more? Did I do the right thing? Any other opinions?
Thanks
,Tony
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Joined: Oct 2008
Posts: 2,601
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From: Atlanta, GA
2008 C300 Sport 6 Speed Manual, 1953 Chevy Bel-Air, 2015 Audi allroad, 1963 Chevy Apache
They should put you in a C Class especially given the amount of time to get the part. I have a hard time believing they can’t get an ignition switch faster. The part should be expressed to the dealer within a couple days. I had a shift boot brought in from Germany in a couple days.
I would call back and inform them the Volvo is just not cutting it and you want a comparable car to your C as well as an explanation as to why it will takes so long to simply ship a part.
I would call back and inform them the Volvo is just not cutting it and you want a comparable car to your C as well as an explanation as to why it will takes so long to simply ship a part.
Thread Starter
Member
Joined: Oct 2009
Posts: 242
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From: Miami, FL
C300 Luxury
They should put you in a C Class especially given the amount of time to get the part. I have a hard time believing they can’t get an ignition switch faster. The part should be expressed to the dealer within a couple days. I had a shift boot brought in from Germany in a couple days.
I would call back and inform them the Volvo is just not cutting it and you want a comparable car to your C as well as an explanation as to why it will takes so long to simply ship a part.
I would call back and inform them the Volvo is just not cutting it and you want a comparable car to your C as well as an explanation as to why it will takes so long to simply ship a part.
Thread Starter
Member
Joined: Oct 2009
Posts: 242
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From: Miami, FL
C300 Luxury
, anyway, in that aspect they're very good although the Coral Gables dealership gives you water and croquettas when you walk in ...Honestly though, other than this ignition issue, it's not a bad dealer.
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Joined: Sep 2007
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From: Southeast
2008 C300 Sport, RWD, US
They should have put you into a C300 loaner car for the duration of the repair.
I hardly believe they had to go all the way to Germany for the part. Something is real screwy there.
Keep us in the loop on this progresses.
I hardly believe they had to go all the way to Germany for the part. Something is real screwy there.
Keep us in the loop on this progresses.
Thread Starter
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Joined: Oct 2009
Posts: 242
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From: Miami, FL
C300 Luxury
Also what killed me was the 2-5 week wait. You could put it on Michael Phelps's back and swim it here faster >__>
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Thread Starter
Member
Joined: Oct 2009
Posts: 242
Likes: 0
From: Miami, FL
C300 Luxury
Got a quick update. I spoke to my friend Adrian at the dealer and he told me Germany has overnight shipping if I complain a little bit, so I went over there and just said that I really miss my car, etc. Turns out they'll have it back tomorrow. Oh yeah, I have 50K miles on mine, service B's coming soon =(
