You won't believe this: side mirror almost fell off in 4 days old C300
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Joined: Sep 2011
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From: Richmond Hill, Ontario, Canada
2012 C300 4Matic Sport, AMG package
You won't believe this: side mirror almost fell off in 4 days old C300
I've posted several questions about my new 2012 C300, but this one is not a question.
That's Tuesday night, I felt something wrong with the driver's side mirror while I was driving. I pulled over and checked it, I was shocked that the side mirror (the whole housing) almost fell off. I was sure I didn't hit anything.
The next day I sent it to the dealership, after investigation, they said that side mirror should be secured to the door with several bolts, but strangely there was zero bolt installed.
They stated it as the Quality Control issue.
I don't know if I should say it's funny or sad, I just wish they've not forgotten to install something else...
That's Tuesday night, I felt something wrong with the driver's side mirror while I was driving. I pulled over and checked it, I was shocked that the side mirror (the whole housing) almost fell off. I was sure I didn't hit anything.
The next day I sent it to the dealership, after investigation, they said that side mirror should be secured to the door with several bolts, but strangely there was zero bolt installed.
They stated it as the Quality Control issue.I don't know if I should say it's funny or sad, I just wish they've not forgotten to install something else...
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2012 C300 4Matic
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Joined: Sep 2011
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From: Richmond Hill, Ontario, Canada
2012 C300 4Matic Sport, AMG package
Yes, they did the PDI, but obviously they didn't find this problem. The mirror housing was in place and function properly, but not secured to the door with bolts. It might not fall off if nobody drove it.
Last edited by imbane; Oct 6, 2011 at 12:44 PM.
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2012 C63 AMG, 2012 C300 4matic, 2008 E92 M3
It is a QA problem from the plant up to the dealer. The main fault is on the production QA and it is not acceptable. Remember that it passed by VPC in Baltimore before shipping it to the dealer. Usually the dealer will just prep and clean the car. Is yours made in S Africa or Germany?
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From: Bay Area, CA
2011 C300 Sport, P1, MM, Wood, Heated FS, DIY rearview camera.
Check the 11th digit in your VIN. Been a while so I am not sure if 'R' is from SA, or 'A' is from SA. You can easily seach and find the answer. Or, look at the driver side door frame where there is the sticker. Mine says Made In Germany. I saw "Made in South Africa" in the showroom.
I avoided SA production, although I don't think quality should be different. Both is under MB QA.
I avoided SA production, although I don't think quality should be different. Both is under MB QA.
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Thread Starter
Member
Joined: Sep 2011
Posts: 77
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From: Richmond Hill, Ontario, Canada
2012 C300 4Matic Sport, AMG package
It is a QA problem from the plant up to the dealer. The main fault is on the production QA and it is not acceptable. Remember that it passed by VPC in Baltimore before shipping it to the dealer. Usually the dealer will just prep and clean the car. Is yours made in S Africa or Germany?
It's made in Germany.
I just checked the photos that I took on the 2nd day after I got the car, the mirror housing became loose already at that time, see the red circle in the photo. But I didn't notice it at that time...
Last edited by imbane; Oct 6, 2011 at 08:46 PM.
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'08 C300 Lux Barolo Red Beige Leather P2 MM 18" wheels '84 944
I've posted several questions about my new 2012 C300, but this one is not a question.
That's Tuesday night, I felt something wrong with the driver's side mirror while I was driving. I pulled over and checked it, I was shocked that the side mirror (the whole housing) almost fell off. I was sure I didn't hit anything.
The next day I sent it to the dealership, after investigation, they said that side mirror should be secured to the door with several bolts, but strangely there was zero bolt installed. They stated it as the Quality Control issue.
I don't know if I should say it's funny or sad, I just wish they've not forgotten to install something else...
That's Tuesday night, I felt something wrong with the driver's side mirror while I was driving. I pulled over and checked it, I was shocked that the side mirror (the whole housing) almost fell off. I was sure I didn't hit anything.
The next day I sent it to the dealership, after investigation, they said that side mirror should be secured to the door with several bolts, but strangely there was zero bolt installed.
They stated it as the Quality Control issue.I don't know if I should say it's funny or sad, I just wish they've not forgotten to install something else...
Something is missing here.
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From: Bay Area, CA
2011 C300 Sport, P1, MM, Wood, Heated FS, DIY rearview camera.
Made in Germany is not necessarily better. My C's rear left door was not flush with body. When door was closed, its handle side edge was like 2 mm out compared to the body. Dealer adjusted it so now perfect. However, it needs more force to shut it close. All other three doors need less force.
A/C assembly was loose. I could grab two temp dials, push and pull it in and out. Dealer ordered a new clip and re-assembled it. Now much better but still a little move. I am not sure if it's a missing clip, or the original clip was loose.
Passenger side footwell plastic cover was wraped so I couls see light through the gap. Dealer replaced with a new cover, much better but still a tiny gap. Cover was too thin and the plastic was too soft.
Otherwise it's a great car.
A/C assembly was loose. I could grab two temp dials, push and pull it in and out. Dealer ordered a new clip and re-assembled it. Now much better but still a little move. I am not sure if it's a missing clip, or the original clip was loose.
Passenger side footwell plastic cover was wraped so I couls see light through the gap. Dealer replaced with a new cover, much better but still a tiny gap. Cover was too thin and the plastic was too soft.
Otherwise it's a great car.
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Joined: Sep 2011
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From: Richmond Hill, Ontario, Canada
2012 C300 4Matic Sport, AMG package
when I checked it I took it off the door easily, but after that it wouldn't hold in place any more, I had to put some clear tape to hold the mirror on my way back to the dealer.
Last edited by imbane; Oct 7, 2011 at 09:25 AM.
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From: Bay Area, CA
2011 C300 Sport, P1, MM, Wood, Heated FS, DIY rearview camera.
I understand that the body integrity is difficult to be perfect. I always run my palm across door edge to body on most cars, and find the imperfect.
Do they manually adjust it on production line? If not, then there is +/- specs.
My brand new QX4 driver door was a bit out and I adjusted it in myself.
My RX300 rear left door was and still is a bit inward but it didn't bother me much.
I am picky on new cars but after a few years I care less and less about those minor issues.
Do they manually adjust it on production line? If not, then there is +/- specs.
My brand new QX4 driver door was a bit out and I adjusted it in myself.
My RX300 rear left door was and still is a bit inward but it didn't bother me much.
I am picky on new cars but after a few years I care less and less about those minor issues.
