Notices
C-Class (W204) 2008 - 2014: C180K, C200K, C230, C280, C300, C350, C200CDI, C220CDI, C320CDI
Old 06-15-2015, 12:05 PM
How-Tos on this Topic
Last edit by: IB Advertising
See related guides and technical advice from our community experts:

Browse all: Interior Guides
Print Wikipost

Comand knob problem

 
Old 01-10-2014, 07:31 PM
  #51  
Super Member
 
Pete7874's Avatar
 
Join Date: Jan 2008
Location: Illinois
Posts: 702
Likes: 0
Liked 0 Times in 0 Posts
'08 C300 4Matic Sport, '02 530i
Had the knob replaced on our C300 earlier this month.
Pete7874 is offline  
Old 01-18-2014, 05:53 PM
  #52  
Junior Member
 
959drew's Avatar
 
Join Date: Jan 2014
Posts: 20
Likes: 0
Liked 0 Times in 0 Posts
c300
To add to the list scrolling just died on my 2009 C300

Reading this thread makes me feel a little bad I was yelling at my son I thought he busted it
959drew is offline  
Old 01-28-2014, 06:01 AM
  #53  
Junior Member
 
959drew's Avatar
 
Join Date: Jan 2014
Posts: 20
Likes: 0
Liked 0 Times in 0 Posts
c300
959drew is offline  
Old 01-28-2014, 05:15 PM
  #54  
Member
 
vendsit's Avatar
 
Join Date: Dec 2011
Posts: 98
Likes: 0
Liked 0 Times in 0 Posts
2009 C300
Command Knob

It's interesting to read these posts and see that everybody's knob is crapping out after about four years. I have an 09 C300 and mine just went out last month. Lucky for me I have the extended warranty and it didn't cost me anything.

Funny thing when I was there I had a noise out of the rear which I thought was the rear bearings. Turns out it was the rear differential which they also replaced in warranty.
vendsit is offline  
Old 02-02-2014, 06:08 PM
  #55  
Newbie
 
Cetane's Avatar
 
Join Date: Nov 2013
Location: Las Vegas
Posts: 7
Likes: 0
Liked 0 Times in 0 Posts
2008 C350 Sport
I'll try this out and let you know how it works.

Last edited by Cetane; 02-02-2014 at 06:29 PM.
Cetane is offline  
Old 02-02-2014, 06:24 PM
  #56  
Junior Member
 
959drew's Avatar
 
Join Date: Jan 2014
Posts: 20
Likes: 0
Liked 0 Times in 0 Posts
c300
I can confirm it works has been working perfectly for a few weeks now.
959drew is offline  
Old 02-08-2014, 09:15 PM
  #57  
Newbie
 
Cetane's Avatar
 
Join Date: Nov 2013
Location: Las Vegas
Posts: 7
Likes: 0
Liked 0 Times in 0 Posts
2008 C350 Sport
I did as the video instructed to include cutting the wires. I epoxied it in 2 steps. First was to put the 2 halves back together. Then, I took my dremel tool and made lines extending past the break and I laid some copper wire strands across the break and filled it all in with epoxy in stage 2. I think it will take an elephant to break it now. Thx alot for this thread, I have my zoom back for the maps.
Cetane is offline  
Old 02-09-2014, 07:26 PM
  #58  
Newbie
 
mainakn's Avatar
 
Join Date: Feb 2014
Posts: 2
Likes: 0
Liked 0 Times in 0 Posts
C300 2008
2008 C-Class Scroll Wheel Dies

This is too strange to be a coincidence. I just had the scroll wheel "die" on my '08 C300 as well after 4.5 years. The car is technically out of warranty so now I just the posting and not pleasant to know that I now have to spend 400 bucks which is equivalent of a Service A/B for this little non-critical part. What the heck (
mainakn is offline  
Old 02-09-2014, 07:44 PM
  #59  
Newbie
 
Cetane's Avatar
 
Join Date: Nov 2013
Location: Las Vegas
Posts: 7
Likes: 0
Liked 0 Times in 0 Posts
2008 C350 Sport
3 hrs and you'll save $400

Originally Posted by mainakn View Post
This is too strange to be a coincidence. I just had the scroll wheel "die" on my '08 C300 as well after 4.5 years. The car is technically out of warranty so now I just the posting and not pleasant to know that I now have to spend 400 bucks which is equivalent of a Service A/B for this little non-critical part. What the heck (
Its not as bad as it sounds. I'm a noob and it took me 3 hrs tops to fix it. Watch the videos step by step and you can fix it. Unless you make $133/hr its worth your time.
Cetane is offline  
Old 02-09-2014, 08:34 PM
  #60  
Newbie
 
mainakn's Avatar
 
Join Date: Feb 2014
Posts: 2
Likes: 0
Liked 0 Times in 0 Posts
C300 2008
2008 C-Class Scroll Wheel Dies

The internal shaft breaks about 4 years after the build date. Thanks you guys in this forum, I found the YouTube video on how to repair the internal shaft in the command Control Knob:


mainakn is offline  
Old 02-10-2014, 04:38 AM
  #61  
Junior Member
 
959drew's Avatar
 
Join Date: Jan 2014
Posts: 20
Likes: 0
Liked 0 Times in 0 Posts
c300
Originally Posted by Cetane View Post
I did as the video instructed to include cutting the wires. I epoxied it in 2 steps. First was to put the 2 halves back together. Then, I took my dremel tool and made lines extending past the break and I laid some copper wire strands across the break and filled it all in with epoxy in stage 2. I think it will take an elephant to break it now. Thx alot for this thread, I have my zoom back for the maps.
Good to hear.

I was able to get the unit and wire out intact without cutting the wire. I did this by unscrewing the 3 large torx screws on the yellow box holding the stick shift and moving it forward out of the way. I was then able to pick out the wire which is wedged in behind a few other wires.

Last edited by 959drew; 02-16-2014 at 05:34 AM.
959drew is offline  
Old 02-15-2014, 09:04 PM
  #62  
Newbie
 
Join Date: Feb 2014
Posts: 1
Likes: 0
Liked 0 Times in 0 Posts
2009 C300
I have a 2009 C300, and the scrolling function on the Command knob went out too, so reading the entries in this forum, is the correct part that I need to order for my 2009, C300 part no. 2048700679?
Thanks everybody for the info.
Jalian2363 is offline  
Old 02-15-2014, 09:11 PM
  #63  
Junior Member
 
Join Date: Oct 2012
Location: Chicago
Posts: 42
Likes: 0
Liked 0 Times in 0 Posts
2010 Arctic White C300 4matic Sport
My command knob also stopped scrolling at the 4 year mark.

Maybe this "timed failure" is MB's subtle way to suggest extending the factory warranty?
rshah31 is offline  
Old 02-16-2014, 02:06 AM
  #64  
Member
 
Join Date: Mar 2012
Location: Brisbane Australia
Posts: 115
Likes: 0
Liked 0 Times in 0 Posts
C220CDI 2009
Have the same problem with my Mercedes 2009 W204 C220CDI hasn't been working for about a week now.

Mercedes C-Class I-Drive Switch Controller (Scrolling Knob Wheel COMAND Command Console Control)

Not happy, after reading on here this seems to be a common problem breaking at around 4 yrs.

I will be ringing tomorrow to see what the local dealer can do for me, the car is out of warranty however, I have a 5 year Good Will which ends November this year.

Part No I have is below
A2048700779

W204 07-13
silkynitro is offline  
Old 02-16-2014, 08:34 PM
  #65  
Member
 
Join Date: Mar 2012
Location: Brisbane Australia
Posts: 115
Likes: 0
Liked 0 Times in 0 Posts
C220CDI 2009
Just found out the price (Scrolling Knob Wheel Command Console)

Not happy $1050.99

Spoke to MB customer service and he has denied theirs any problem with this part.

Also having intermittent trouble with the ignition switch have no idea what to expect next.

I'm seriously thinking of trading out of this heap of crap

Sorry for repeating myself I'm slightly pissed off in the 2 years i have owned this car I have replaced.

1.Cruise control
2.water pump
3.thermostat housing
4.charge air hose
5.all engine mounts
6.Burnt out rear taillights twice.

And now i'm looking at replacing

7.Scrolling Knob Wheel Command Console
8.ignition switch

Last edited by silkynitro; 02-16-2014 at 11:49 PM.
silkynitro is offline  
Old 02-25-2014, 02:44 AM
  #66  
Member
 
Join Date: Mar 2012
Location: Brisbane Australia
Posts: 115
Likes: 0
Liked 0 Times in 0 Posts
C220CDI 2009
Originally Posted by 959drew View Post
To add to the list scrolling just died on my 2009 C300

Reading this thread makes me feel a little bad I was yelling at my son I thought he busted it
I all ways blame the wife before my kids
silkynitro is offline  
Old 04-17-2014, 08:46 AM
  #67  
Newbie
 
Join Date: Apr 2014
Location: Sydney
Posts: 3
Likes: 0
Liked 1 Time in 1 Post
S350 MY11
I bought a MY11 Sep 10 Build E350 today with push Button" not scrolling either. I live in Australia and apparently MB here comes with a 3 year warranty. So mine is well under 4 years. I agree with the comments on this page. This is a defect in manufacturing and anyone that pays $76,000 for a Mercedes Benz should expect a quality car. I previously drove a Toyota 4 wheel drive from new to 270,000 Kms without anything going wrong except for the usual service and wear and tear things. The kids have gone and this was my retirement present to myself after 50 years of working. I suppose its a myth that you buy over engineered excellence when you buy a MB. I am thinking I should have bought a quality car like a Toyota (Lexus) where the manufacturer would recall a defective car and replace/repair what is obviously a defect.
goneil99 is offline  
The following users liked this post: goneil99
dennish (07-21-2016)
Old 04-20-2014, 09:29 AM
  #68  
Member
 
Join Date: Mar 2012
Location: Brisbane Australia
Posts: 115
Likes: 0
Liked 0 Times in 0 Posts
C220CDI 2009
Originally Posted by goneil99 View Post
I bought a MY11 Sep 10 Build E350 today with push Button" not scrolling either. I live in Australia and apparently MB here comes with a 3 year warranty. So mine is well under 4 years. I agree with the comments on this page. This is a defect in manufacturing and anyone that pays $76,000 for a Mercedes Benz should expect a quality car. I previously drove a Toyota 4 wheel drive from new to 270,000 Kms without anything going wrong except for the usual service and wear and tear things. The kids have gone and this was my retirement present to myself after 50 years of working. I suppose its a myth that you buy over engineered excellence when you buy a MB. I am thinking I should have bought a quality car like a Toyota (Lexus) where the manufacturer would recall a defective car and replace/repair what is obviously a defect.
M/Benz comes with a 3yr warranty plus a 2yr good will

What state do you live in, I'm going to be ring customer service once again shortly and pressing them on replacing the scrolling knob, if not I'll take it to the papers and give them some bad publicity obviously these parts are a manufacture problem and should be replaced.

For heavens sake, surely,you can't blame it on ware & tear if the bloody shaft breaks, if the cogs ware out then fair enough.
silkynitro is offline  
Old 04-24-2014, 02:06 AM
  #69  
Newbie
 
Join Date: Apr 2014
Posts: 4
Likes: 0
Liked 0 Times in 0 Posts
W204
Does anyone know if the US knob will fit Australian models? I see the back and clear button is same as ours, I just called up a dealer and they quoted $950 for the part alone
viper8548 is offline  
Old 04-25-2014, 07:49 PM
  #70  
Senior Member
 
Trancebolt's Avatar
 
Join Date: Apr 2014
Location: California
Posts: 268
Liked 6 Times in 6 Posts
w212 E350 Bluetec & Mk7 GTI Sport
2010 C300 lux, also just went out on my a few months ago. Four years exact considering 2010's were created/avail on summer 09.

Quite interesting. First thing my lady said when she saw that spinny knob when i got the car was "oh wow gotta be careful with that touchy thing"

I just imagined when I first saw it like, "damn thats kind of a sensitive intricate little thing to put in a car...."

It gets SOO much abuse from some people just spinning spinning spinning every day for years.... I dont think its MB's planned obselence, but moreso just a risky design idea.

200-400 is too much for such a simple thing for me, and the process to replace it DIY style seems like itll loosen stuff and make more noises and cause me grief.


I just hold down or up the knob to scroll fast through my music list. Sure, not as fluid as the spin feature but it still works.... 200 id rather spend on anything else. I imagine this little dohinkey will break again no doubt
Trancebolt is offline  
Old 04-25-2014, 08:15 PM
  #71  
Member
 
Join Date: Mar 2012
Location: Brisbane Australia
Posts: 115
Likes: 0
Liked 0 Times in 0 Posts
C220CDI 2009
Originally Posted by Trancebolt View Post
2010 C300 lux, also just went out on my a few months ago. Four years exact considering 2010's were created/avail on summer 09.

Quite interesting. First thing my lady said when she saw that spinny knob when i got the car was "oh wow gotta be careful with that touchy thing"

I just imagined when I first saw it like, "damn thats kind of a sensitive intricate little thing to put in a car...."

It gets SOO much abuse from some people just spinning spinning spinning every day for years.... I dont think its MB's planned obselence, but moreso just a risky design idea.

200-400 is too much for such a simple thing for me, and the process to replace it DIY style seems like itll loosen stuff and make more noises and cause me grief.


I just hold down or up the knob to scroll fast through my music list. Sure, not as fluid as the spin feature but it still works.... 200 id rather spend on anything else. I imagine this little dohinkey will break again no doubt

I don't agree it's a risky design there's a fault with the shaft it's to weak,

It's not as if the cogs are wearing out, the shaft is breaking, and Mercedes should have corrected this fault long before now.

This part is not cheap, I was quoted just over a thousand dollars and that's not installed so one would assume it should last a lot longer than around the 4 years.
silkynitro is offline  
Old 04-30-2014, 01:00 AM
  #72  
Newbie
 
Join Date: Mar 2014
Posts: 3
Likes: 0
Liked 0 Times in 0 Posts
c 300
I have a new one that im looking too sell and i have 2 others that im going to rebuild since some dont like to or have the time, if anyone is interested let me know.. All are for 204 chassis
junebug is offline  
Old 04-30-2014, 01:19 AM
  #73  
MBWorld Fanatic!
 
Join Date: Aug 2009
Posts: 2,279
Liked 12 Times in 12 Posts
CLS550 4Matic
Originally Posted by vendsit View Post
It's interesting to read these posts and see that everybody's knob is crapping out after about four years. I have an 09 C300 and mine just went out last month. Lucky for me I have the extended warranty and it didn't cost me anything.

Funny thing when I was there I had a noise out of the rear which I thought was the rear bearings. Turns out it was the rear differential which they also replaced in warranty.
Glad to hear you got it fixed. Who do you have for your extended warranty? Any deductible?
Clkboi is offline  
Old 05-20-2014, 03:40 AM
  #74  
Junior Member
 
MurderedC300's Avatar
 
Join Date: Dec 2012
Location: Massachusetts, USA
Posts: 74
Likes: 0
Liked 0 Times in 0 Posts
2011 C300 4MATIC SPORT
My 2011 c300 4matic sport's command knob just stopped scrolling a few days ago... Glad I found this thread! Looks like I will be calling the dealer tomorrow to schedule a warranty repair on it.... Funny thing is when it first stopped working, my steering wheel up and down buttons (left side of wheel), had stopped working as well. I could scroll left and right on my dashboard menu but it would not change radio stations or scroll through the telephone contacts using the wheel... The wheel functions came back after I turned the car on and off a few times after normal driving but my command knob scrolling never did. Are these problems related or just a coincidence?
MurderedC300 is offline  
Old 05-20-2014, 10:18 PM
  #75  
Newbie
 
C300Ghost's Avatar
 
Join Date: Jun 2013
Posts: 7
Likes: 0
Liked 0 Times in 0 Posts
'09 C300 Sport
This fix was a pocket saver. Took me about 30 minutes to take out and epoxy. Let it set over night and then reinstalled it. Has been working for a few weeks now and couldn't be happier.
C300Ghost is offline  

Thread Tools
Search this Thread
Rate This Thread
Rate This Thread:

Quick Reply: Comand knob problem


Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: