Notices
C-Class (W204) 2008 - 2014: C180K, C200K, C230, C280, C300, C350, C200CDI, C220CDI, C320CDI
Old 06-15-2015, 12:05 PM
How-Tos on this Topic
Last edit by: IB Advertising
See related guides and technical advice from our community experts:

Browse all: Interior Guides
Print Wikipost

Comand knob problem

 
Old 08-24-2012, 12:36 PM
  #26  
Newbie
 
chugden21's Avatar
 
Join Date: Jun 2012
Posts: 13
Likes: 0
Liked 0 Times in 0 Posts
2008 C300
Originally Posted by illlojik View Post
I think they went with 0679 because it has less of a failure rate than the one that came with the car....That, and that it Works. Should have went with the one I listed above 8951. My replacement works perfectly.
Well the one I bought (8951) has a 14-day warranty on it, so I can just send it back to get my money back, then re-order the 0679 from Parts.com and hopefully my troubles will be over. Only thing I'd be out unfortunately was the shipping (I overnighted it here originally for $35, and then I'm gonna obviously have to pay ~$10 bucks to ship it back).

Either way it still beats the $450 price tag my shop was asking...

So for you, it was as simple as buying the part and re-plugging it in basically? Then full functionality came back?

Thanks
chugden21 is offline  
Old 08-26-2012, 10:05 PM
  #27  
Super Member
 
dcjwlee's Avatar
 
Join Date: Feb 2010
Location: LI, NY, U.S.A.
Posts: 758
Liked 0 Times in 0 Posts
2013 GLK 350 4M (Iridium Silver), 2010 E350 Coupe (Iridium Silver)
Just under four years ('09 but built in late '08) and my "scroll" no longer works. Everything else works fine. Glad to see that it is an easy fix.
dcjwlee is offline  
Old 08-31-2012, 08:09 PM
  #28  
Member
 
Join Date: Apr 2010
Location: SYDNEY, AUSTRALIA
Posts: 94
Liked 1 Time in 1 Post
C350e with Comand, Vision Package and seat package, 2017 Mini Cooper S 7
COMAND controller

Just to join the crowd, mine has just stopped. Car was made in July 2008 - just 4 years!!
Mercedes Benz had no suggestions as to how to repair it. I have an extended warranty with the car, but, don't know whether it would cover this?
JIMSHANN is offline  
Old 10-05-2012, 08:28 AM
  #29  
Junior Member
 
Join Date: Dec 2010
Location: Bucharest, Romania
Posts: 29
Likes: 0
Liked 1 Time in 1 Post
C220 T W204
Hi guys,

I've solved the problem with the comand knob.
It's not an easy fix, but it's doable
See the thread:
https://mbworld.org/forums/c-class-w...-joystick.html

Best,
Robert.
robyc1982 is offline  
Old 10-05-2012, 10:46 AM
  #30  
Member
 
Join Date: Dec 2011
Location: Long Island NY
Posts: 160
Likes: 0
Liked 0 Times in 0 Posts
W204 2008 C350
Originally Posted by robyc1982 View Post
Hi guys,

I've solved the problem with the comand knob.
It's not an easy fix, but it's doable
See the thread:
https://mbworld.org/forums/c-class-w...-joystick.html

Best,
Robert.
Solid post. Thanks. Saved for future reference.
illlojik is offline  
Old 11-10-2012, 01:11 AM
  #31  
Member
 
finger360's Avatar
 
Join Date: Aug 2012
Location: Virginia
Posts: 208
Likes: 0
Liked 0 Times in 0 Posts
2016 C63s AMG
WTF, my knob worked perfectly earlier today. Parked the car, came back and it doesn't work. I'm pissed. Here I am two months in to my first benz (bought an '08 used) and I'm having a problem. I'm not sure if I should fork over the cash to a dealer or just deal with it. Still have the horizontal movement, but as others said no scrolling/rotating is recognized. So everyone that took it to a dealer has gotten it fixed? How much in total?
finger360 is offline  
Old 11-22-2012, 11:50 AM
  #32  
Senior Member
 
Join Date: Apr 2010
Location: Orlando FL
Posts: 410
Likes: 0
Liked 1 Time in 1 Post
2009 C300 4Matic Sport
4yr here also
ggms16 is offline  
Old 11-22-2012, 12:02 PM
  #33  
Senior Member
 
Join Date: Apr 2010
Location: Orlando FL
Posts: 410
Likes: 0
Liked 1 Time in 1 Post
2009 C300 4Matic Sport
just bought one from ebay, let's see how it works
ggms16 is offline  
Old 11-30-2012, 01:47 PM
  #34  
Junior Member
 
MURTAZAC350's Avatar
 
Join Date: Apr 2010
Posts: 33
Likes: 0
Liked 0 Times in 0 Posts
2014 E 550 Cabriolet. Black exterior with red interior, 2009 C 350. 2013 Toyota highlander.
Warranty expired yesterday at 50000 miles, knob stopped scrolling. It's almost comical. It's like it was programed to die. But I am happy, it's been a 50000 miles trouble free perfection of a car. Love my 2009 C350.
MURTAZAC350 is offline  
Old 12-02-2012, 10:26 PM
  #35  
Junior Member
 
Join Date: May 2011
Location: SLC
Posts: 17
Likes: 0
Liked 1 Time in 1 Post
2008 ML350
Add me to the list. Right after my wife dropped her purse on it yesterday it went kaput. Don't really mind spending the money for the part but will at least attempt a repair just to spite the obvious overpricing of it.

You'd think they'd at least quietly offer the part for a reasonable price if they won't admit and own up to the control being failure prone. Few would complain or even mention the problem if it were a $50 part.

Maybe I just have too much faith in companies having the integrity to stand behind their products beyond that magical warranty cut off where they suddenly become your enemy instead of your friend. They should realize today's MB owners, warranty or not, are tomorrow's MB purchasers when it comes time to replace or upgrade.
Zodwraith is offline  
Old 02-07-2013, 04:04 PM
  #36  
Newbie
 
Join Date: Feb 2011
Posts: 2
Likes: 0
Liked 0 Times in 0 Posts
2008 c300 sport
Mine has been out for awhile now. 2008 C300. Expired warranty! Took it to the shop for other reasons today, but had them look at the control knob. They asked for $500 to replace it. No thanks. for $500 it works perfectly not scrolling. I will try to fix it this weekend myself.
mecaudio is offline  
Old 02-07-2013, 04:45 PM
  #37  
Senior Member
 
CO2010's Avatar
 
Join Date: Feb 2013
Location: USA
Posts: 327
Likes: 0
Liked 16 Times in 7 Posts
2015 C300 RWD Sport Premium
Originally Posted by mecaudio View Post
Mine has been out for awhile now. 2008 C300. Expired warranty! Took it to the shop for other reasons today, but had them look at the control knob. They asked for $500 to replace it. No thanks. for $500 it works perfectly not scrolling. I will try to fix it this weekend myself.
Lol
CO2010 is offline  
Old 02-07-2013, 08:18 PM
  #38  
Junior Member
 
Join Date: Dec 2012
Posts: 46
Likes: 0
Liked 0 Times in 0 Posts
C300
The wifes one failed with 12 weeks left of the warranty..whoop whoop a happy boy..now swapped for nothing, close shave
sylus is offline  
Old 02-12-2013, 05:18 PM
  #39  
Member
 
finger360's Avatar
 
Join Date: Aug 2012
Location: Virginia
Posts: 208
Likes: 0
Liked 0 Times in 0 Posts
2016 C63s AMG
Mine quit working a while ago, dealt with it for a bit until I remembered that I purchased an extended warranty from CarMax. $450 fix done with no cost to me! Funny thing is, they did it really fast because they had another car in the shop for the same issue and just used the one they ordered for that one to get me in and out quick.
finger360 is offline  
Old 02-12-2013, 05:55 PM
  #40  
Member
 
Join Date: Nov 2010
Location: Australia
Posts: 195
Likes: 0
Liked 1 Time in 1 Post
C220 CDI SLK 200
Mine broke last week. 4 years and one month old
Big Daddy is offline  
Old 02-19-2013, 06:59 PM
  #41  
Newbie
 
dolphinman's Avatar
 
Join Date: Jul 2012
Location: Austin
Posts: 8
Likes: 0
Liked 0 Times in 0 Posts
W204 2008 Sport-Palladium Silver/P1 Harmon/Nav
Originally Posted by illlojik View Post
I think they went with 0679 because it has less of a failure rate than the one that came with the car....That, and that it Works. Should have went with the one I listed above 8951. My replacement works perfectly.
Forgive me for being confused. Which part in conclusion (above) is the one I should order if I am trying to have someone fix my (2008-W204 with Premium Sound/DVD/BT/Nav)? Is it the one above ending in "8951?

Also, any idea where I can find an Item# 2048704890
iPod interface kit? Apparently they are sold out in Germany (MB).
Thank you for any response. I appreciate it.
dolphinman is offline  
Old 02-19-2013, 07:03 PM
  #42  
Newbie
 
dolphinman's Avatar
 
Join Date: Jul 2012
Location: Austin
Posts: 8
Likes: 0
Liked 0 Times in 0 Posts
W204 2008 Sport-Palladium Silver/P1 Harmon/Nav
Originally Posted by illlojik View Post
I think they went with 0679 because it has less of a failure rate than the one that came with the car....That, and that it Works. Should have went with the one I listed above 8951. My replacement works perfectly.
The one you are recommending is Part number 2048700679 on parts.com? Thank you. Sorry for any redundancy....
dolphinman is offline  
Old 02-19-2013, 07:30 PM
  #43  
Member
 
Join Date: Aug 2011
Location: Durham NC
Posts: 155
Likes: 0
Liked 0 Times in 0 Posts
C350
This identical thing happened to me this week....luckily I have the extended warranty so no cash out of my pocket. The service advisor mentioned that this is happening more and more.
ncglock is offline  
Old 02-19-2013, 07:59 PM
  #44  
Member
 
Join Date: Dec 2012
Posts: 108
Likes: 0
Liked 0 Times in 0 Posts
2008 C350
Yup mine is Ka-put too. No scrollie scrollie and the clear button Ka-put too
livestrong191 is offline  
Old 03-07-2013, 06:23 PM
  #45  
Senior Member
 
Join Date: Mar 2009
Location: S.F. Bay Area
Posts: 451
Likes: 0
Liked 0 Times in 0 Posts
2008 C300 Sport, 2010 RX350 AWD
My control knob went dead a few days ago too, won't scroll anymore...just shy of 5 years...
justthinking is offline  
Old 03-29-2013, 10:36 PM
  #46  
Member
 
Join Date: Apr 2008
Location: Walnut Creek, CA
Posts: 220
Likes: 0
Liked 16 Times in 14 Posts
325Ci, 325Cic, C300
COMAND switch wheel replaced

I just wanted to add another dead scroll wheel to the count and that the latest part number 2048700679 indeed does work on an 08 C300. The latest part (second revision; third part number) on startek is 2048707558, but giving that part number to our local dealer yeilded the 0679 number above, so I went with it. Figured newer was better.

Cost was $203, online price was $190, $13 bucks was worth getting it immediately. Original price at the dealer was $226, but I asked for a discount and the guy behind the counter gave it. Looks like I caught him on a good day.

All in all about 30 minutes if you have the tools (torx drivers, composite pry tools, etc.) and you follow this guide, even faster if you just cut the cable to the old switch unit.

cvx5832 is offline  
Old 04-25-2013, 09:55 AM
  #47  
MBWorld Fanatic!
 
Join Date: Apr 2010
Posts: 1,953
Likes: 0
Liked 1 Time in 1 Post
2017 Mini Cooper S Clubman ALL4 - British Racing Green
Mine crapped out as well a few months ago, 09 c63, about 4 years old I guess based on delivery date. Covered under CPO warranty though.

As for designed to fail, I doubt it, more like poor materials and sub par design. MB does not make the part, its made under contract from whoever came in cheapest at the time that they were needed, and purchased in serious bulk quantities.

They are also probably used about the same amount by everyone who daily drives their vehicles, which means the time to wear the parts out is going to be the same.
jvanbrecht is offline  
Old 04-25-2013, 11:07 AM
  #48  
Super Member
 
Join Date: Mar 2011
Location: Bay Area, CA
Posts: 642
Liked 8 Times in 8 Posts
2011 C300 Sport, P1, MM, Wood, Heated FS, DIY rearview camera. 2002 QX4
Originally Posted by jvanbrecht View Post
As for designed to fail, I doubt it, more like poor materials and sub par design. MB does not make the part, its made under contract from whoever came in cheapest at the time that they were needed, and purchased in serious bulk quantities.
But does MB have QA?
C300CA is offline  
Old 04-25-2013, 12:06 PM
  #49  
Member
 
6-speed's Avatar
 
Join Date: Nov 2011
Location: GTA (Toronto)
Posts: 192
Likes: 0
Liked 0 Times in 0 Posts
2008 c230
You guys should all feel lucky about paying under $300 for this part. My mb dealer up here in canada wants $407 just for the damn part! Wtf!! And half the suppliers in the states won't ship to Canada. Awesome! I love getting dry fisted. It's the best! Lol! Cheapest I found it online was $180. But once again won't ship here. Best I can get is $280 + shipping + duty from the states or buy a used one locally for $110. Once the guy gets one of course. Ugh!
6-speed is offline  
Old 01-10-2014, 07:03 PM
  #50  
Newbie
 
Hernanan70's Avatar
 
Join Date: Jan 2014
Posts: 1
Likes: 0
Liked 0 Times in 0 Posts
2011 GLK350 and 2011 C300
Navigation Knob

Out of my two 2011 MB cars, the first knob has just stopped working. You can navigate up-down, left-right but not scroll in any direction. Much to my surprise after reading many of your posts, I'm about to run out of warranty so I better take it for service.
MB should provide some sort of explanation to us customers, these are not $100 toys; after your house, your car can be the 2nd largest investment in your life.
Hernanan70 is offline  

Thread Tools
Search this Thread
Rate This Thread
Rate This Thread:

Quick Reply: Comand knob problem


Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: