Jun 15, 2015, 12:05 PM
Last edit by: IB Advertising
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Comand knob problem
Newbie
Joined: Jun 2012
Posts: 13
Likes: 0
2008 C300
Either way it still beats the $450 price tag my shop was asking...
So for you, it was as simple as buying the part and re-plugging it in basically? Then full functionality came back?
Thanks
Super Member
Joined: Feb 2010
Posts: 757
Likes: 1
From: LI, NY, U.S.A.
2013 GLK 350 4M (Iridium Silver), 2010 E350 Coupe (Iridium Silver)
Just under four years ('09 but built in late '08) and my "scroll" no longer works. Everything else works fine. Glad to see that it is an easy fix.
Member
Joined: Apr 2010
Posts: 100
Likes: 3
From: SYDNEY, AUSTRALIA
C350e with Comand, Vision Package and seat package, 2017 Mini Cooper S 7
COMAND controller
Just to join the crowd, mine has just stopped. Car was made in July 2008 - just 4 years!!
Mercedes Benz had no suggestions as to how to repair it. I have an extended warranty with the car, but, don't know whether it would cover this?
Mercedes Benz had no suggestions as to how to repair it. I have an extended warranty with the car, but, don't know whether it would cover this?
Junior Member
Joined: Dec 2010
Posts: 29
Likes: 3
From: Bucharest, Romania
C220 T W204
Hi guys,
I've solved the problem with the comand knob.
It's not an easy fix, but it's doable
See the thread:
https://mbworld.org/forums/c-class-w...-joystick.html
Best,
Robert.
I've solved the problem with the comand knob.
It's not an easy fix, but it's doable
See the thread:
https://mbworld.org/forums/c-class-w...-joystick.html
Best,
Robert.
Member
Joined: Dec 2011
Posts: 160
Likes: 1
From: Long Island NY
W204 2008 C350
Hi guys,
I've solved the problem with the comand knob.
It's not an easy fix, but it's doable
See the thread:
https://mbworld.org/forums/c-class-w...-joystick.html
Best,
Robert.
I've solved the problem with the comand knob.
It's not an easy fix, but it's doable
See the thread:
https://mbworld.org/forums/c-class-w...-joystick.html
Best,
Robert.
Member
Joined: Aug 2012
Posts: 209
Likes: 0
From: Virginia
2016 C63s AMG
WTF, my knob worked perfectly earlier today. Parked the car, came back and it doesn't work. I'm pissed. Here I am two months in to my first benz (bought an '08 used) and I'm having a problem. I'm not sure if I should fork over the cash to a dealer or just deal with it. Still have the horizontal movement, but as others said no scrolling/rotating is recognized. So everyone that took it to a dealer has gotten it fixed? How much in total?
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Junior Member
Joined: Apr 2010
Posts: 33
Likes: 0
2014 E 550 Cabriolet. Black exterior with red interior, 2009 C 350. 2013 Toyota highlander.
Warranty expired yesterday at 50000 miles, knob stopped scrolling. It's almost comical. It's like it was programed to die. But I am happy, it's been a 50000 miles trouble free perfection of a car. Love my 2009 C350.
Junior Member
Joined: May 2011
Posts: 32
Likes: 4
From: Las Vegas
2008 GL450
Add me to the list. Right after my wife dropped her purse on it yesterday it went kaput. Don't really mind spending the money for the part but will at least attempt a repair just to spite the obvious overpricing of it.
You'd think they'd at least quietly offer the part for a reasonable price if they won't admit and own up to the control being failure prone. Few would complain or even mention the problem if it were a $50 part.
Maybe I just have too much faith in companies having the integrity to stand behind their products beyond that magical warranty cut off where they suddenly become your enemy instead of your friend. They should realize today's MB owners, warranty or not, are tomorrow's MB purchasers when it comes time to replace or upgrade.
You'd think they'd at least quietly offer the part for a reasonable price if they won't admit and own up to the control being failure prone. Few would complain or even mention the problem if it were a $50 part.
Maybe I just have too much faith in companies having the integrity to stand behind their products beyond that magical warranty cut off where they suddenly become your enemy instead of your friend. They should realize today's MB owners, warranty or not, are tomorrow's MB purchasers when it comes time to replace or upgrade.
Newbie
Joined: Feb 2011
Posts: 2
Likes: 0
2008 c300 sport
Mine has been out for awhile now. 2008 C300. Expired warranty! Took it to the shop for other reasons today, but had them look at the control knob. They asked for $500 to replace it. No thanks. for $500 it works perfectly not scrolling. I will try to fix it this weekend myself.
Senior Member
Joined: Feb 2013
Posts: 327
Likes: 20
From: USA
2015 C300 RWD Sport Premium
Mine has been out for awhile now. 2008 C300. Expired warranty! Took it to the shop for other reasons today, but had them look at the control knob. They asked for $500 to replace it. No thanks. for $500 it works perfectly not scrolling. I will try to fix it this weekend myself.
Member
Joined: Aug 2012
Posts: 209
Likes: 0
From: Virginia
2016 C63s AMG
Mine quit working a while ago, dealt with it for a bit until I remembered that I purchased an extended warranty from CarMax. $450 fix done with no cost to me! Funny thing is, they did it really fast because they had another car in the shop for the same issue and just used the one they ordered for that one to get me in and out quick.
Newbie
Joined: Jul 2012
Posts: 10
Likes: 0
From: Austin
W205 (2021) C300 - Selenite Grey (Prem Pkg. - Pano roof & Burmester sound) RWD
Also, any idea where I can find an Item# 2048704890
iPod interface kit? Apparently they are sold out in Germany (MB).
Thank you for any response. I appreciate it.
Newbie
Joined: Jul 2012
Posts: 10
Likes: 0
From: Austin
W205 (2021) C300 - Selenite Grey (Prem Pkg. - Pano roof & Burmester sound) RWD
The one you are recommending is Part number 2048700679 on parts.com? Thank you. Sorry for any redundancy....
Super Member
Joined: Apr 2008
Posts: 763
Likes: 170
From: Walnut Creek, CA
325Ci, 325Cic, C300
COMAND switch wheel replaced
I just wanted to add another dead scroll wheel to the count and that the latest part number 2048700679 indeed does work on an 08 C300. The latest part (second revision; third part number) on startek is 2048707558, but giving that part number to our local dealer yeilded the 0679 number above, so I went with it. Figured newer was better.
Cost was $203, online price was $190, $13 bucks was worth getting it immediately. Original price at the dealer was $226, but I asked for a discount and the guy behind the counter gave it. Looks like I caught him on a good day.
All in all about 30 minutes if you have the tools (torx drivers, composite pry tools, etc.) and you follow this guide, even faster if you just cut the cable to the old switch unit.
Cost was $203, online price was $190, $13 bucks was worth getting it immediately. Original price at the dealer was $226, but I asked for a discount and the guy behind the counter gave it. Looks like I caught him on a good day.
All in all about 30 minutes if you have the tools (torx drivers, composite pry tools, etc.) and you follow this guide, even faster if you just cut the cable to the old switch unit.
MBWorld Fanatic!
Joined: Apr 2010
Posts: 1,955
Likes: 7
2017 Mini Cooper S Clubman ALL4 - British Racing Green
Mine crapped out as well a few months ago, 09 c63, about 4 years old I guess based on delivery date. Covered under CPO warranty though.
As for designed to fail, I doubt it, more like poor materials and sub par design. MB does not make the part, its made under contract from whoever came in cheapest at the time that they were needed, and purchased in serious bulk quantities.
They are also probably used about the same amount by everyone who daily drives their vehicles, which means the time to wear the parts out is going to be the same.
As for designed to fail, I doubt it, more like poor materials and sub par design. MB does not make the part, its made under contract from whoever came in cheapest at the time that they were needed, and purchased in serious bulk quantities.
They are also probably used about the same amount by everyone who daily drives their vehicles, which means the time to wear the parts out is going to be the same.
Super Member
Joined: Mar 2011
Posts: 803
Likes: 37
From: Bay Area, CA
2011 C300 Sport, P1, MM, Wood, Heated FS, DIY rearview camera.
Member
Joined: Nov 2011
Posts: 192
Likes: 0
From: GTA (Toronto)
2008 c230
You guys should all feel lucky about paying under $300 for this part. My mb dealer up here in canada wants $407 just for the damn part! Wtf!! And half the suppliers in the states won't ship to Canada. Awesome! I love getting dry fisted. It's the best! Lol! Cheapest I found it online was $180. But once again won't ship here. Best I can get is $280 + shipping + duty from the states or buy a used one locally for $110. Once the guy gets one of course. Ugh!
Newbie
Joined: Jan 2014
Posts: 1
Likes: 0
2011 GLK350 and 2011 C300
Navigation Knob
Out of my two 2011 MB cars, the first knob has just stopped working. You can navigate up-down, left-right but not scroll in any direction. Much to my surprise after reading many of your posts, I'm about to run out of warranty so I better take it for service.
MB should provide some sort of explanation to us customers, these are not $100 toys; after your house, your car can be the 2nd largest investment in your life.
MB should provide some sort of explanation to us customers, these are not $100 toys; after your house, your car can be the 2nd largest investment in your life.
