Genel

Happy to report that mbusa has agreed to pick up the tab on my part, but labor is on me. Dealer wants $870 for labor, but German Auto Repair quoted $490. I can live with this resolution...

shanavinastokes

I am having the same issue with my 2009 C300 sport 88k miles. MB dealership is saying it is the EIS/electronic steering lock. They quoted me $1086 to repair.

aznmode

I'm hoping I'm not having this issue on my 2010 c300 but a few times my car wouldnt start. But I just removed the key, waited a second and tried again and it started. There does seem to be a lag from when I turn the key and the car starting so I'm not sure if that's something to be worried about. I think an extended warranty will be in order just in case....

Genel

I would DEFINITELY contact mbusa immediately. My case manager (Andrew) was extremely receptive and I challenged him to visit these forums or do a basic Internet search on this reoccurring problem in 2009 c-300. Mercedes owners should NOT have to worry if their car is going to start or not. Within two days, I received a call from my dealer that mbusa agreed to treat this as if I had a warranty. My total out of pocket was $350. I was originally quoted over $1300, so I was very pleased with the outcome. It also comes with a two year warranty.

acharm

They told me there was no recall/campaign for this-but there was another recall for the seal because it was leaking oil?? My car had the same issue as you all are describing but I had it fixed by a local mechanic Grrrrrr would have liked to save the $$

tasho3

Sitting in a store parking lot right now. Seems like I have same issue with the lock! Never had this problem before but there seems to be power, head up display works fine, powere folding mirrors work fine but when I turn the key nothing happens. I hear a tik but that bout it! Steering wheel is locked as well!

Domm

It could be a dead battery. I replaced the battery about a month ago in my 2008.

LILBENZ230

My 2011 (14,400 miles) did not start on the first try this morning. Turned the key, the wheel unlocked and all lights came on.. would not trigger starter. Second time it worked. Will have dealer document. Damn I thought they'd have this straight by 2011.

aznmode

Is there any way dealer can tell if it's about to go out? My car is at the dealer now for strut tsb. The issue happened 2x on me already. But always 2nd attempt to restart always works.

EDIT: Found my answer on post 10. I guess I just needed to reread the thread again. It's too bad that they cant but I will definitely record it next time it happens so I have proof.

Bullmahimahi

Of course it happens on a trip, love this car, never had a problem but damn I hate not being able to trust a car! Local foreign auto would not touch it, had to tow it 50 miles ($200) to Gainesville MB dealer. They diagnosed ESL, but of course don't have and it's a weekend! I had to get a ride home and now have to get someone to bring me back, not good! I've been in aviation maintenance my whole life, MB is aware of this problem and should make it right!

mjwilliams

Well, I just heard back from MB company and they said that due to the fact that I have over 70,000 miles on the car, they said they wont provide any assistance with the repairs. So I have to absorb the $950. It's rather said that they choose to do nothing, but that's how it goes sometimes. I was planning on buying another Mercedes within the next year, but after this, I'll probably go with a different high end car company. Hope this helps.

joermed

same issues as above...

-Car battery is only one week old.
-Changed batteries in Smart key

Went to start, turned key and nothing happened. NO noises, only dash lights.


Called MBUSA and they are towing tomorrow at no cost to authorized dealer. I voiced my concern with how many post I had seen over the same issue and they asked "are you called to ask for help with repair cost" I told them of course I was that its an obvious problem with the product they are advertising to be a quality, the best, etc.. She said "we have to wait to have it tested first before we can talk discuss any option". She again verified the milage asking "is the milage under 70k" to which responded yes. Ill update when I hear back from the authorized dealer. Wish me luck!

ImageX

man this just happened to me too.. If i got extended warranty it should be covered regardless correct??

ncglock

The warranty covered mine

reidly

I had this happen to my 2008 C300 back in 11/2012 and I had to have the car towed to the dealership. The total cost was just over $1,000 and was not covered under warranty (vehicle had 57,000 miles on it). After following this thread for some time and continually seeing new instances of this happening to other people, I decided to call MBUSA today to see if I could get my case reviewed. They called me back within a couple of hours and said that there is no recall or service bulletin on this issue, but if there ever was one issued, they would let me know and would reimburse the costs I incurred. I mentioned that there were some people on this forum who got the repairs handled outside of the warranty, either in full or in part, but MBUSA said that would need to be discussed with the local dealer and a decision made by the Service Manager. This contradicts some of what others have said where they were successful in getting it covered directly by MBUSA. So I guess I am out the $1,000, but at least I know I tried to get it reimbursed. I hope others have better luck.

ncglock

Mine was under warranty, although it was the extended warranty.

Tiziano

I have an '09 C300 with 71k miles on it. Just last week I had the EIS failure. Total cost was $1,118.00. Funny thing is the part only costs $283.00 the rest, as you all may know, is the labor costs. On the positive side, it only took 2 days for the dealer to get the part and install it.

kurt_werder

I had the same problem key entry worked (doors, radio, etc. all worked), but no idiot lights or dash navigation -- car wouldn't start. service manager told me to jiggle the key and steering wheel. Still no good. I unlocked the telescoping steering wheel and slammed it in an out a few times -- then it started. MB elegance at it's finest.....

hustlegang

seems like i need to get a extended warranty because this has happened twice to me...

TheDocUSA

Hope this doesnt happen as much on the 09 model

hustlegang

JBailey, did that fix your problem? I think i may have experienced the same issue 3 days ago....

c4933752e

Same thing just happened to me , I stay in nigeria what are my options?

charles.soori

I'm having the same problem error code
A25464 Electric steering lock has a malfunction. There is an implausible signal.
Do you guys think after replacing the steering lock my car would start or i would have to replace the whole EIS. My symptoms Steering unlocked and no response from the key when i turn it.
Steering lock is $365
Eis is $780
i'll rather start with the cheaper $.
Any help will be great and if anyone knows how to start the car temporary so i can move it that would be great as i have the Star Program and DAS.

docinact

I have a 2009 c300 with 20000 miles on it. It won't start. Had to have it jumpstarted every morning and every afternoon by road side assistance for more than 8 times. The dealership
said they had to do a software update which would cost$480! If this does not help then replace the sat control unit?!!!! I am clueless. Had the same problems when covered under extended warranty. It just got worse after the last service for a month ago . Need help

dubdlux

I just had the electronic steering lock replaced on my '09 C350. Same symptoms as everyone mentioned - key in, wheel won't unlock, car won't crank. Thankfully I have 1 month left on my CPO warranty so MB picked up the tab for this one.