Dealership scratched my car during service
Thread Starter
Junior Member
Joined: Apr 2013
Posts: 35
Likes: 0
C300 Sport
Dealership scratched my car during service
I had a few issues with my car and also needed the A service, so I brought it to the dealership. They were able to fix a few things under warranty and the A service was about $300.
HOWEVER, upon leaving the dealership I noticed a very deep scratch in the back bumper. They told me that they're not liable for damages occurred during service. What do I do now? They told me that I would have to pay to fix the scratch that they caused!
HOWEVER, upon leaving the dealership I noticed a very deep scratch in the back bumper. They told me that they're not liable for damages occurred during service. What do I do now? They told me that I would have to pay to fix the scratch that they caused!
Newbie
Joined: Aug 2013
Posts: 9
Likes: 0
2013 300C 4matic
BS is right. They are responsible for damage to your car while they have possession. Saying they are not is a pure lie. Tell the service manager your car was damaged during service, and you need to file a claim with their insurance company ASAP, if they are not willing to take care of their mistake. All dealers carry garage keepers insurance covers this very thing. They need to change their tune.
Last edited by CodyC6; Oct 10, 2013 at 06:49 PM.
Thread Starter
Junior Member
Joined: Apr 2013
Posts: 35
Likes: 0
C300 Sport
BS is right. They are responsible for damage to your car while they have possession. Saying they are not is a pure lie. Tell the service manager your car was damaged during e service, and you need to file a claim with their insurance company ASAP, if they are not willing to take care of their mistake. All dealers carry garage keepers insurance covers this very thing. They need to change their tune.
I called my auto insurance company earlier to see if they could do something. They said they could file a claim for me if I wanted. Would that increase my insurance rates at all? It is only a 4-5 inch scratch, but it bothers me like crazy.
How do I file a claim with their insurance company? Also, this is the dealership where I purchased my CPO and my warranty is covered here. I don't want to create a bad relationship with this place. What do I do?
Last edited by luxgal; Oct 10, 2013 at 08:04 AM.
MBWorld Fanatic!
Joined: Dec 2007
Posts: 3,056
Likes: 47
From: Orlando, Florida
E350 Sport/ML350RWD
Total BS. That's why they are supposed to do a walk-around when you drop off your car. If your car is a Mercedes CPO- the warranty is covered at all Mercedes dealerships. If they refuse to resolve the issue- contact MBUSA corporate.
Thread Starter
Junior Member
Joined: Apr 2013
Posts: 35
Likes: 0
C300 Sport
Neither did they fill out a slip to indicate any prior damages/scratches before service... They made me do that the second time I brought it in. Horrible service. Will never be returning here ever again.
Thread Starter
Junior Member
Joined: Apr 2013
Posts: 35
Likes: 0
C300 Sport
This Mercedes dealership is a bit different though. It's owned by another company that also owns other brands of vehicles. Are you sure I could simply go to any authorized Mercedes dealership for issues covered under warranty?
MBWorld Fanatic!
Joined: Dec 2007
Posts: 3,056
Likes: 47
From: Orlando, Florida
E350 Sport/ML350RWD
My CPO was purchased from a similar company:http://www.fieldsauto.com/index.htm
If the vehicle is a Certified Pre-Owned Mercedes and they are an Authorized Dealer- the warranty should be honored at any Mercedes-Benz Dealership. The difference I notice is my Dealership will send a loaner car to my location (45 miles away), switch out cars and return mine when the service is completed. I wouldn't receive that service from the nearby dealership not associated with them.
If the vehicle is a Certified Pre-Owned Mercedes and they are an Authorized Dealer- the warranty should be honored at any Mercedes-Benz Dealership. The difference I notice is my Dealership will send a loaner car to my location (45 miles away), switch out cars and return mine when the service is completed. I wouldn't receive that service from the nearby dealership not associated with them.
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Member
Joined: Dec 2008
Posts: 143
Likes: 6
From: N. Virginia
2023 E 53 sedan
Thanks and good luck.
Al
Senior Member
Joined: Jun 2013
Posts: 288
Likes: 2
From: New Jersey
2012 C300 sport
I had a similar situation and had it resolved after complaining to the service manager and e-mailing the owner of the dealership. This dealership has a independent guy who comes in and touches up scratches and fixes dents.
Doesn't cost the dealership much at all. The scratch on my bumper was repaired at no charge to me.
Doesn't cost the dealership much at all. The scratch on my bumper was repaired at no charge to me.
Junior Member
Joined: Jan 2013
Posts: 35
Likes: 2
From: Cape Cod
2020 C300 and 2014 Explorer
What dealership are you talking about. I am also in the Boston area (Cape Cod). You describe Herb Chambers (3 MB dealerships) in the Boston area plus dozens of other car dealerships (Lexus, Cadillac, BMW, Chevy, Ford and on and on). Also Prime Motor Group has two Mercedes dealerships in Massachusetts one in Westwood and one in Hyannis and a new MB dealership opening in Hanover, MA. They also have more than a dozen other new car dealerships.
I am at 8,500 miles and will be getting my first service soon and I don't want to go to someplace that will scratch my car and not take responsibility for it.
BTW, I understand VITI Mercedes Benz in RI will drive to your location leave a loaner (a new C if you have a C, an E if you have an E, etc.) and return your car when the work is done at no extra cost.
