Thermostat Replaced / would you complain?
Thread Starter
Senior Member
Joined: Jun 2008
Posts: 473
Likes: 1
From: Long Island, New York
2019 GLA 250 - I am in purgatory right now...
Thermostat Replaced / would you complain?
Hi Guys,
I am getting really tired of paying $180 per hour and getting treated like I'm going to the corner gas station.
I just had my Thermostat replaced ($600) and while I don't mind paying a premium for an A mechanic this guy busted my plastic engine cover and goobered up my housing bolts. You can see the air pump bolt right above, that was supposed to be removed to access the bolts as per the rate charge, but you can see it never was and he just jammed the socket on at an angle and did a good job of rounding off the head on the bolt.
I made an appointement with the service manager. I am going to request they replace my plastic engine cover (this is how I found it when I opened the hood) and replace the Thermostat housing bolts.
Should I just drop it and move on, just being to picky?
RP
I am getting really tired of paying $180 per hour and getting treated like I'm going to the corner gas station.
I just had my Thermostat replaced ($600) and while I don't mind paying a premium for an A mechanic this guy busted my plastic engine cover and goobered up my housing bolts. You can see the air pump bolt right above, that was supposed to be removed to access the bolts as per the rate charge, but you can see it never was and he just jammed the socket on at an angle and did a good job of rounding off the head on the bolt.
I made an appointement with the service manager. I am going to request they replace my plastic engine cover (this is how I found it when I opened the hood) and replace the Thermostat housing bolts.
Should I just drop it and move on, just being to picky?
RP
MBWorld Fanatic!
Joined: May 2008
Posts: 2,824
Likes: 1
From: Long Island, New York
2013 C300 Sport Black Darth V3.0
Make as big a stink as you can. From experience I never leave till my SA and I inspect the whole car. I also make a point of having him see me write down the mileage and check it afterwards. On my 2008 after someone scratched the hell out of the front hood and the SA said I did it. I started to bring a camera and take pics with the SA in them. Stopped that extreme inspection after he quit.
Member
Joined: Nov 2013
Posts: 140
Likes: 2
From: Maryland, USA
2013 C300 sport 4matic
Hindsight says to have a before pictures which will help your case, but if if you are certain it was damaged , then complain to the manager. Keep a level head, stay cool , be respectful while staying assertive.
Last edited by tonyteetime; Dec 30, 2013 at 06:49 PM.
Super Member
Joined: Dec 2013
Posts: 879
Likes: 10
From: Tampa, Florida
2011 C300 4Matic Sport
I would be extremely pissed if they broke parts of my car and went by without addressing me about it and not fixing it. Make sure you get those parts fixed/replaced for free.
Member
Joined: Feb 2013
Posts: 97
Likes: 0
2008 C300 Luxury
Totally unacceptable. If those parts had been broken when it came in it should have been pointed out before repairs were started. I would raise this issue to whatever level needed to obtain resolution.
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Senior Member
Joined: Aug 2008
Posts: 436
Likes: 2
From: British Columbia
2011 E350 4 Matic
Hi Guys,
I am getting really tired of paying $180 per hour and getting treated like I'm going to the corner gas station.
I just had my Thermostat replaced ($600) and while I don't mind paying a premium for an A mechanic this guy busted my plastic engine cover and goobered up my housing bolts. You can see the air pump bolt right above, that was supposed to be removed to access the bolts as per the rate charge, but you can see it never was and he just jammed the socket on at an angle and did a good job of rounding off the head on the bolt.
I made an appointement with the service manager. I am going to request they replace my plastic engine cover (this is how I found it when I opened the hood) and replace the Thermostat housing bolts.
Should I just drop it and move on, just being to picky?
RP
I am getting really tired of paying $180 per hour and getting treated like I'm going to the corner gas station.
I just had my Thermostat replaced ($600) and while I don't mind paying a premium for an A mechanic this guy busted my plastic engine cover and goobered up my housing bolts. You can see the air pump bolt right above, that was supposed to be removed to access the bolts as per the rate charge, but you can see it never was and he just jammed the socket on at an angle and did a good job of rounding off the head on the bolt.
I made an appointement with the service manager. I am going to request they replace my plastic engine cover (this is how I found it when I opened the hood) and replace the Thermostat housing bolts.
Should I just drop it and move on, just being to picky?
RP
Going into my 3rd MB now and the idea that MB treats people fair and as a valued customer is dwindling for me after having a bad service experience
and generally the lack of trying the earn the next sale ((emails and calls not being returned).
and for sure have them repaid and replace, otherwise they may blame it on you on your next repair and accuse you of tampering with the engine (probably stating that their MB tech would not cause such damage)
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