Exploding / Shattered Sunroof (TriStar Mercedes, St Louis MO)
Out Of Control!!
Joined: Aug 2010
Posts: 12,516
Likes: 628
From: Charlotte NC area
2019 WS222 S450 4-Matic / 2007 W211 E350 4Matic (Sold) / 2008 X164 GL320 CDI
Thread Starter
Junior Member
Joined: Apr 2014
Posts: 42
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2014 C350
Out Of Control!!
Joined: Aug 2010
Posts: 12,516
Likes: 628
From: Charlotte NC area
2019 WS222 S450 4-Matic / 2007 W211 E350 4Matic (Sold) / 2008 X164 GL320 CDI
Thread Starter
Junior Member
Joined: Apr 2014
Posts: 42
Likes: 0
2014 C350
No - supposedly they sent pictures over but I have yet to see them. Still furious with my treatment, could careless about the car or money at this point. This is the 2nd incident I've had with their service department.
Still have yet to get an apology for the way I felt I was treated. Still blaming me for the damage and they fixed it as a "goodwill gesture". WOW!
Still have yet to get an apology for the way I felt I was treated. Still blaming me for the damage and they fixed it as a "goodwill gesture". WOW!
Senior Member
Joined: Apr 2006
Posts: 378
Likes: 15
From: Boston and SWFlorida
2025 GLC300 white, 2023 Taycan RWD black
A friend was taking delivery of an E350 and the back window shattered just like that, while the car was idling in his driveway. Fortunately, he hadn't signed the papers and the salesman took the car back to the dealership for repair. No problems since.
Thread Starter
Junior Member
Joined: Apr 2014
Posts: 42
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2014 C350
Crazy - imagine if he had his children in the backseat going 70 MPH down the highway.
Newbie
Joined: May 2014
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c250
Out Of Control!!
Joined: Aug 2010
Posts: 12,516
Likes: 628
From: Charlotte NC area
2019 WS222 S450 4-Matic / 2007 W211 E350 4Matic (Sold) / 2008 X164 GL320 CDI
Tempered glass shatters into small cubes. It is fairly hard to get seriously cut by them.
As for the "Goodwill", Seems they are doing a bad job teaching customer service anymore.
I just had a similar issue at Costco, they were replacing a pair of glasses at their cost.
All they had to do was be nice to have a 100% happy customer,
. . . But Nooooooooooooo . . . . . (In my best John Belushi voice)
She had to tell me how it was my fault, and how I should be happy they were replacing them at all. (Pissed me off, Big time!) (and I love Costco)
As for the "Goodwill", Seems they are doing a bad job teaching customer service anymore.
I just had a similar issue at Costco, they were replacing a pair of glasses at their cost.
All they had to do was be nice to have a 100% happy customer,
. . . But Nooooooooooooo . . . . . (In my best John Belushi voice)
She had to tell me how it was my fault, and how I should be happy they were replacing them at all. (Pissed me off, Big time!) (and I love Costco)
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Thread Starter
Junior Member
Joined: Apr 2014
Posts: 42
Likes: 0
2014 C350
Tempered glass shatters into small cubes. It is fairly hard to get seriously cut by them.
As for the "Goodwill", Seems they are doing a bad job teaching customer service anymore.
I just had a similar issue at Costco, they were replacing a pair of glasses at their cost.
All they had to do was be nice to have a 100% happy customer,
. . . But Nooooooooooooo . . . . . (In my best John Belushi voice)
She had to tell me how it was my fault, and how I should be happy they were replacing them at all. (Pissed me off, Big time!) (and I love Costco)
As for the "Goodwill", Seems they are doing a bad job teaching customer service anymore.
I just had a similar issue at Costco, they were replacing a pair of glasses at their cost.
All they had to do was be nice to have a 100% happy customer,
. . . But Nooooooooooooo . . . . . (In my best John Belushi voice)
She had to tell me how it was my fault, and how I should be happy they were replacing them at all. (Pissed me off, Big time!) (and I love Costco)
I've emailed top 10 online blogs with my story, we'll see if anyone is interested in picking this story up.
Super Member
Joined: Jan 2013
Posts: 670
Likes: 7
From: Alberta
2014 E63 AMG S
Their demeanor is way out of line, and it sounds like they are playing with fire. It's disappointing you are receiving this kind of service from a luxury mfg.
I don't see how any previous damage to your roof was realistically your fault, if that is even the case.
I don't see how any previous damage to your roof was realistically your fault, if that is even the case.
Thread Starter
Junior Member
Joined: Apr 2014
Posts: 42
Likes: 0
2014 C350
From what I've got through email (have only communicated with them through email for documentation), they are suggesting that there was damage to the roof and that is why the it shattered. When I brought the car in, there was no damage anywhere to be found.
Out Of Control!!
Joined: Aug 2010
Posts: 12,516
Likes: 628
From: Charlotte NC area
2019 WS222 S450 4-Matic / 2007 W211 E350 4Matic (Sold) / 2008 X164 GL320 CDI
Tempered glass is funny stuff.
You can beat the sh*t out of it and it does not even scratch, then you can bump it just right (or wrong) (Usually at an edge but can also be anywhere that starts the smallest chip) and it explodes.
You can beat the sh*t out of it and it does not even scratch, then you can bump it just right (or wrong) (Usually at an edge but can also be anywhere that starts the smallest chip) and it explodes.
Senior Member
Joined: Jan 2010
Posts: 330
Likes: 16
From: North Carolina - Research Triangle
2025 C300W4 AMG, 2023 GLC300 / previous 17 GLC300, 15 BMW 228i, 13 C300, 12 C350 Coupe
Imhave heard ofmthis happening on other makes. It is a combination of heat, pressure difference between the interior and exterior and flexing. Not sure how to prove it, but it is worth doing some general searches via Google to find other examples.
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Junior Member
Joined: Apr 2014
Posts: 42
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2014 C350
I encourage anyone who has a minute to leave your opinion on their FB, Yelp or BBB.
https://www.facebook.com/tristarstl?fref=ts
http://www.yelp.com/biz/tri-star-imports-ellisville-3
http://www.bbb.org/stlouis/business-...n-mo-100115709
Last edited by Dumi; Jun 4, 2014 at 11:02 PM.
Senior Member
Joined: May 2013
Posts: 336
Likes: 1
From: Jersey City NJ
C300
Nice !!!
Go for it and if you need more pressure let me know. I work for The Associated Press in their headquarters in NYC.
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Junior Member
Joined: Apr 2014
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2014 C350
FAIR TONTHE DEALER WHEN THEY SEEM UNINTERESTED IN HELPING ? Fair to the customer that scooped up over $35k for a car and less than 2 months this happen.
Nice !!!
Go for it and if you need more pressure let me know. I work for The Associated Press in their headquarters in NYC.
Nice !!!
Go for it and if you need more pressure let me know. I work for The Associated Press in their headquarters in NYC.
More like 48K, its a loaded C350 (AMG trim). I appreciate the help, MB USA is dragging their feet on this. Vinyl decal going on back window as soon as I get the car (LEMON ALERT).
MBWorld Fanatic!
Joined: Jul 2007
Posts: 1,351
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From: Germantown, MD/Rehoboth Beach, DE
2024 GLS450
You know, it's unfortunate that this happened to you. It's also unfortunate that your dealer is behaving in this manner.
They said they would cover it, right? Get it fixed and find another dealer to work with... putting "lemon" all over the back of your car and going to the media isn't really going to help your case at this point. It only adds stress to your situation... karma is circular and they will get theirs in the end.
They said they would cover it, right? Get it fixed and find another dealer to work with... putting "lemon" all over the back of your car and going to the media isn't really going to help your case at this point. It only adds stress to your situation... karma is circular and they will get theirs in the end.
Last edited by MDMercedesGuy; Jun 6, 2014 at 10:34 AM.
Thread Starter
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2014 C350
You know, it's unfortunate that this happened to you. It's also unfortunate that your dealer is behaving in this manner.
They said they would cover it, right? Get it fixed and find another dealer to work with... putting "lemon" all over the back of your car and going to the media isn't really going to help your case at this point. It only adds stress to your situation... karma is circular and they will get theirs in the end.
They said they would cover it, right? Get it fixed and find another dealer to work with... putting "lemon" all over the back of your car and going to the media isn't really going to help your case at this point. It only adds stress to your situation... karma is circular and they will get theirs in the end.
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Joined: Sep 2008
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From: Bergen Co,NJ
14' CLS550
MBWorld Fanatic!
Joined: Jul 2007
Posts: 1,351
Likes: 90
From: Germantown, MD/Rehoboth Beach, DE
2024 GLS450
Also, as a fellow W204 owner, one rolling around with "Lemon" on the back doesn't reflect well on any of us...
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2014 C350
I always take care of our customers (for my business), its not worth the hassle/bad press. Hopefully this is a learning lesson for them!
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2014 C350
Just had to employees from TriStar deliver the car, wouldn't hand over my keys until I gave them keys to their loaner...one of them actually pulled back when I put my hand out. Are you ****ing kidding me? No sorry for the inconvenience, nothing. 
Honestly this has been the biggest joke in the world!
Honestly this has been the biggest joke in the world!
Member
Joined: Jul 2013
Posts: 113
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From: Oviedo, Fl./ Las Vegas
mercedes c250, 08 vette blown with meth (680 rwhp)
Just had to employees from TriStar deliver the car, wouldn't hand over my keys until I gave them keys to their loaner...one of them actually pulled back when I put my hand out. Are you ****ing kidding me? No sorry for the inconvenience, nothing.
Honestly this has been the biggest joke in the world!
Honestly this has been the biggest joke in the world!
Thread Starter
Junior Member
Joined: Apr 2014
Posts: 42
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2014 C350
Thanks for the support. Still waiting to hear back from MB USA. TriStar has pretty much cut all contact at this point, they got their loaner car back and avoided a bad news story on the local news. Really shows me what they care about at the end of the day!
