Originally Posted by scuba357

So i am new the Mercedes world. i bought a 2013 c300 4matic sport+ and was in love with the car other than the power. (sad face) so i immediately started looking at tunes. I found both Kleemann and eurocharged. I went and ran a dyno last week and got my baseline. I then called and spoke with both Kleemann and eurocharged. What a HUGE difference. I was sent to cory at Kleemann. I seriously have talked to him like 10 times now with different questions and concerns. After the forum saw i was going to tune after my dyno, someone posted about how much cheaper eurocharged was. I don't want to waste money so i called them. I was told the best thing to do was email their tuner. I did. And got no response. So i called again a few days later and spoke to the most aragant little *****. He would not let me talk to a tuner, but said all the information i needed was on the website. I asked about specifics on warranty stuff and if they had ever ran a dyno or are just guessing on numbers. He told me if i had those questions to call the office in Canada. In other words. No help, i don't think these guys have a clue what they are doing other than plugging in your edu with a simple file they bought. CRAPPY Customer service. I don't care if Kleemann does cost more, I wouldn't send the computer to my car to someone who won't even talk to me.
PS> sent Kleemann the ecu today, should be back tues and ill get it dynoed again.

Originally Posted by xjaymzzx

All i can say is damn...

Originally Posted by loungn14

eh it sucks but its the only way we learn to get better. You take your licks, make the appropriate changes, and move forward. In this case he got treated like crap, and made the appropriate decision (same as I would have done)

If you search the boards (amg etc) you can see we have some of the best customer service of any shop.

Originally Posted by xjaymzzx

In all honesty loungn14 been nice to me and answered my pms fast.

Originally Posted by scuba357

Admittedly I am new to MB and am still learning who is who. I dug deeper and euro is definitely one of the big boys. Sounds like they put out a lot of nice stuff. Glad to see they stepped up on this one. Sorry if I seemed like a jerk, it sounds like my experience is not normal there.

Originally Posted by xjaymzzx

Maybe loungn14 was the guy you spoke to! confront him on the forums!

Originally Posted by Spongeb0b

I would definitely be interested in a group buy if we get some after tune dyno numbers from either EC or scuba357. Thanks scuba357 for posting the dyno numbers. This is my first Merc, mostly driven Japanese brands in the past, Acura and Infiniti. I am somewhat dissapointed in the initially lag you get accelerating from around 20-30mph. I'm hoping this tune will elminate that.

EC, any chance we can get a group buy deal similar to the handheld device and tune sale that is being offered for the C63 here: https://mbworld.org/forums/c63-amg-w...held-sale.html