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Just wondered if anyone had used any of the remote online services yet? I've created my account online but it's saying my car has not been registered yet and I need to contact the dealer to register it.
My car is set up on the MB owner's web site. That's how I knew that my car was affected by the steering wheel and tire recalls.
I also am using MBrace, which can be accessed via any smart phone, iPad, or computer. Aside from its location, live assistance, and accident reporting services, it allows you to remotely send locations to your car's navigation system.
My car is set up on the MB owner's web site. That's how I knew that my car was affected by the steering wheel and tire recalls.
I also am using MBrace, which can be accessed via any smart phone, iPad, or computer. Aside from its location, live assistance, and accident reporting services, it allows you to remotely send locations to your car's navigation system.
Sounds like yours is a similar thing for us in Europe - are you in US? With mercedes.me you can remotely lock/unlock - turn heating on track vehicle and locate where you have parked it with phone etc - car has to be a MY2015 model though with the COM module.
Your Vin needs to be added to your account by a dealer. Depending on where you live, they will do this for you (Germany: Yes, USA: Maybe, Netherlands: no way now, maybe next year :-/ )
Sounds like yours is a similar thing for us in Europe - are you in US? With mercedes.me you can remotely lock/unlock - turn heating on track vehicle and locate where you have parked it with phone etc - car has to be a MY2015 model though with the COM module.
Yes, in the US we have the lock/unlock, tracking, travel log, etc. I haven't played with the apps in the car yet, but everything else seems to function fine.
Sounds like yours is a similar thing for us in Europe - are you in US? With mercedes.me you can remotely lock/unlock - turn heating on track vehicle and locate where you have parked it with phone etc - car has to be a MY2015 model though with the COM module.
When I first tried to set up my online account, the website said the VIN number for my car was not in their database yet. I bought it a day before.
There's an email link in the contact us page where I asked them to add my VIN number to their database. After getting a reply back I was able to complete the online registration.
The mbrace apps on the car had to be completed by the dealer. Used the info button in the car and Mercedes customer service rep said the information provided by the dealer was partially completed and to contact the dealer to make sure they finished everything on their end. After that, the apps in the car and the MBrace app on my phone worked.
I created an account on mercedes.me and then added my Vin number myself, it recognises my car but states that the remote online services are not activated and I need to contact a dealer.
I created an account on mercedes.me and then added my Vin number myself, it recognises my car but states that the remote online services are not activated and I need to contact a dealer.
How where you able to do that? I do not see any option to add a VIN, I just see a blank page, without any options on the vehicle tab ... (On Mac and iOS)
How where you able to do that? I do not see any option to add a VIN, I just see a blank page, without any options on the vehicle tab ... (On Mac and iOS)
That is something else ... I have already been able to link the VIN to my account on mercedes.me ... but what I am (and you may be too) looking for, is my VIN connected to my connect.mercedes.me account, to allow me to see / use the remote online (http://www.mercedes-benz.com/en/merc.../connectivity/) services. I cannot do that yet:
(see; no car even though there is one in my mercedes.me account ....
You have to set up the remote services through the MBrace web site. If you have a car registered, you can access the remote functions and activate them online. The remote functions did not work on my iPhone or iPad until I activated them through the web site.
(The MBrace web site here is down for an upgrade until November 10th.)
This is for the USA setup ... I'm not sure if it's the same in other markets.
That is something else ... I have already been able to link the VIN to my account on mercedes.me ... but what I am (and you may be too) looking for, is my VIN connected to my connect.mercedes.me account, to allow me to see / use the remote online (http://www.mercedes-benz.com/en/merc.../connectivity/) services. I cannot do that yet:
(see; no car even though there is one in my mercedes.me account ....
Where did you get the actual app from, I can't find it in the App Store.
I think this must be the set up that the dealer has to do then - I have asked my sales guy and he is asking the service dept if they know what they need to do - although I get the impression nobody maybe really sure.
This thread coming back towards the top of the board has acted as a reminder for me.
- my update is I have heard nothing back from my dealer, I also sent a message to the connect me helpline listed on the website at the same time as asking my dealer - I have not even had an acknowledgement back from there.
I get the impression no-one in the UK at MB knows what to do with it to activate.
I asked my leasing company if they had any update on this.
Apparently dealers have not had training on how to activate cars however this is being rolled out over next few weeks
I asked my leasing company if they had any update on this.
Apparently dealers have not had training on how to activate cars however this is being rolled out over next few weeks
This thread coming back towards the top of the board has acted as a reminder for me.
- my update is I have heard nothing back from my dealer, I also sent a message to the connect me helpline listed on the website at the same time as asking my dealer - I have not even had an acknowledgement back from there.
I get the impression no-one in the UK at MB knows what to do with it to activate.
Same in Netherlands ... MB support for on-line functionality is non-existent ....
No answer on anything .... Even if you call them (we'll get back to you ....) ...
11-08-2014 | 08:03 AM
