Thanks for the couple of reviews. Want to see some photos!!!


You both mention the range you are getting on a charge. Could you let me know how you are charging the car? is it from the mains, or have you had a charger installed?


Also, was your car delayed at all?? Have 6 weeks and am so itching to get in it!

 

I booked mine in April. Waited 5 months for dilevery. I can understand the frustration. But it was worth the wait. Hope u get urs sooner. Ask the dealer to give u a more accurate eta.

 

So I ordered mine in March and managed to pick up in September. I live in London, so I have to use public charging stations. Not rich enough to have off-street parking. It is a little bit of a pain in the **** because they don't all work and you end up driving around sometimes not finding a charging point!

So I have done a few more little tests. As I previously said, the car is a joy to drive. Electric drive is surprisingly fast pickup (probably because it is so torquey). The only slight issue I have is the capacity of the battery because temperature seems to have a big effect on the battery. If it had a slightly bigger capacity that would be great. The colder it is, the more energy is has to use to warm up to optimal temperature and it does drop fast.

BUT

in saying that there are a few things you can do to combat this. The pre-entry climate control is quite nifty for cold mornings for the cabin, but this is actually quite an important feature in getting the right mileage out of the battery. With the battery plugged in and pre-entry climate control, your battery will warm up without depleting your battery before you journey off. This has gotten me about 25% more mileage than starting it from cold. If you don't have it plugged in, pre-entry climate control uses about 20% of the battery heating up the car.

the air conditioning uses a bit of power too. I can squeeze at least a couple of miles more without the air conditioning. I also tried turning the stereo off, minimal impact but I am sure it does something.

Stop/Start traffic like with any cars uses more energy (kinda obvious). But coasting at around 25-40 miles per hour gets a lot of use. The rolling resistance (if that is what you call it) is very little in electric mode and you can really coast for quite a while without losing too much speed.

I got 17 miles out of one charge and I had 9% battery left because below that, it won't allow you to do e-mode and it defaults to hybrid (but on e-save) which means the petrol engine kicks in a lot easier. This was in the daytime, so not sure if night time will reduce it like Tash1977 mentioned.

Overall, very happy with the car and can't wait for more of you to get it. Hopefully, it will be an early Christmas present for some of you.

P.S. Sorry I haven't taken any pictures but seriously if you look at a normal C-class, that is exactly what it looks like on the outside . I got an Estate so the usable space is the same as normal boots.

 

so...does anyone in the States have an idea about when these will be available? I've spoke to Fletcher Jones + Rusnak + Beverly Hills in So Cal and all of them say they can't even order this car right now -_-

 

I have had two bits of good news this week:

1 - My lease company contacted me to give me a reduced quote as they have had the grant confirmed!

2 - There is now a confirmed build date and confirmed delivery for early April 2016. I ordered at the beginning of July.

Getting more excited now that I am reading about real world experiences as this is the first car I have ever had without a test drive.

I have the charging station process started too. It can be fitted up to 4 months before delivery.

 

Do you need to have remote online to be able to pre-acclimatise???


I have it ordered and I have a colleague who is about to order his. Is it worth the extra?? for me, it was a must as I cant wait to go outside to a warm car (especially as I Will have to unplug it, put the charger back etc etc)


Cant find anywhere a full list of the functionality, but would like to help him with a bit of advice.


thanks.

 

Remote online is free with c350e. You need to register online. Then go to Mercedes dealer to activate it. I have been following the advise of pre heating car when plugged in. Only thing is that I have to reconnect the charger to pre heat. Once pre heating starts I have to take charger in and out. I have not tried preheating from remote service yet. But pre heating on charge gives you lot of extra miles for sure.

 

Hi,

Own an dutch C350e for some weeks now.
Does anyone know how the time sensitive charge works?
If i program my the time when i leave i ahd hoped it would start to charge a few hours before that time. But it starts rightaway.

Do i have to program the time and than plug the car?
Did the programming by connect-me and also in the car menu

 

Thought I would check with the lease company to make sure that the car was on time.


Asked for the VIN number and I have now got it.


Expected at the lease company 9/12 so hope to have it by the end of that week.


very excited.

 

Hey guys. My car just arrived today. I ordered mine 9 of September and arrived today. So it was very fast. I am from Denmark. I will post some pictures tomorrow

 

Hi everybody !
Maybe
Daimler Student Partnership
??
https://www.daimler.com/karriere/stu...t-partnership/

Any news about the troubles from the last few weeks when there seemed to be "an issue" ? What was the cause for this delay ?
Thank you kind regards. jo

 

Hello everyone,

Received my 350e on Nov 6 in the UK, an estate premium plus. A lovely car but there is a big BUT, frustrated or what. If you have one being delivered make sure everything works before you leave the dealership, don't get me wrong the car runs fine but I am getting really fed up now.

* Pre-heating/cooling cabin by time, doesn't work (well it does but only when you unlock the car with the key) So you can leave the car unlocked while it warms/cools, ummm
* Mercedes me remote connection, doesn't work
* Keyless entry/ locking, only works when it feels like it. Don't walk of and think it will lock, it may not!!
* No external temperature reading available, important for the winter
* I get 10 miles electric if I am lucky, and that's not sitting in a Q and I am driving carefully. It is coming into winter so lights, heating, radio on, but come on 10 miles is that acceptable. It will be interesting to see what I get in summer.
* I live around 20miles from work, so I seem to be getting between 70 or 80 miles to the gallon, I haven't done a long journey yet so that will be interesting. I am driving to the South Coast next weekend around 90 miles, so I will see. I am charging the car at work and home, if I just charge at work and do the journey home and back again I get around 45mpg, I had a BMW 2ltr diesel prior and I was getting 60mpg on average, am I going to get near that.
* I had to drive the car home on petrol only after the software update, the battery was nearly flat. So travelled 20 miles, got 30 mpg
* How on earth do they get 130mpg, someone has to sort this all out the figures these manufactures come out are not possible.

To try and fix the above the car went in to have a software update on the 19 Nov, that took all day and now I get the outside temperature and the horn beeps when I lock the car. That was well worth the car being in dock all day, none of the other things work, I am now waiting to hear from the dealership again. I have been in the dealership several times so it is a good job it is within easy walking distance, if I was further away I would be really seriously hacked off by now, but I am close.

I could continue this story it isn't good, some of the stuff I have been told by Mercedes just makes matters worse. By the way I had to complain to their head office to get the software update, the dealership said it would be done at the next service, a year away possibly. NOT ON

Take care, unless you have already got one and your story is a good one.

I am sitting here on November the 20 waiting for another call from the dealer. I guess at some point soon the car will disappear for another day in the dealership.

 

Hey dude. I have had my c350e premium plus sports saloon with 18 inch alloy for a month. I have driven 1000 miles yet. I had kind of a similar feeling first few days. But the car is so amazing that it never bothered me. I have few answers to ur problem which I figured out. First one is the range. Yea it will give u 10 miles with normal driving this time of the year but if u want to increase ur electric range pre heat the car when on charge. When u sit in car switch of climate control as it is pretty warm in there. U need to resist the trip meter for journey u starting for that time to 0 and your range will jump up showing 19 miles. I figured this out as it use to show 14 even after full charge. Now when I reset it shows 19. One thing I have notice is when I charge with 7 kW charger it gives around 13 to 15 miles. One other thing is the average mileage showing when on electric and petrol mixed is not correct. I have used 1 full tank and driven 1000 miles. It's show 40 miles per gallon. How is possible 10 gallons for 1000 miles is 40 mile per gallon. I charge car three times a day.

 

Thanks for the info, I do think it is a great car but the frustrations that have come with it have left me with a downer on the car.

Does your 'Mercedes me', your pre entry heating by time, keyless stuff all work, they are adding to my negative feeling cause they don't on my car. I have got to go around to see the dealer yet again for the third time.

 

Maybe your keyless system works differently than mine, but I can't just walk away (I don't think) and think the car will lock. I touch the sensor in the door handle and it locks. Is it supposed to lock when you walk away? And even if it is supposed to, I'd never trust it when a simple touch to the sensor on the door ensures it is locked.

 

Thanks for your comment, it doesn't work differently I didn't know there were sensors on the door handles, the garage hadn't bothered to point that one out. Cars I had in the past open when you get very close to the door hence why I didn't understand what was going on.

It seems to me that the dealers are learning at the same time as us, when I went into the dealer last Friday 20 Nov the technical guy wasn't allowed to access the online Mercedes Me application, it had to be a salesman, well you can guess that got me a long way, the salesman was as helpful as a chocolate teapot, the salesman gave me a support number to ring at Merc head office and after 5 minutes on the phone with them he had given me the dealers support number so they couldn't help. In fairness I suspect it is the dealer I have to deal with that is the problem, the service staff have been great the sales staff not so. Oh well onwards and upwards, still learning.

I think some of the stuff I said didn't work is now a case of lack of understanding, as the Mercedes dealer didn't know how some things worked they avoided showing me altogether so I got in a muddle.

Don't know whether to laugh or cry at times, I have to say I expected more from Mercedes.

It is this coming weekend to head down to the South Coast so will let you know what mpg I get, I will have to run it on e-save as I don't think I will be able to charge it when I am down there, if I can I will, 180 mile round trip.

 

I think I'd be looking for a different dealer. The Keyless Go system is such a simple system that they should have been able to show you how to use it. Since they didn't go a very good job showing you how things really work at delivery, I would recommend you sit down with the owner's manual and read it from start to finish. You may well learn other useful things you didn't know.

Best wishes!

 

Hi.
Can I ask exactly how you managed to persuade them to update the software for the exterior temperature?
I have a C300h and the fact that I cannot display it despite there being an option in the settings is driving me mad.
My car goes in next week to try and diagnose an annoying buzz which is suspected is coming from the secondary cooling system for the hybrid battery.
Cheers.

 

Hey Connected

I know what you mean by the battery but you have to pre-heat the car whilst it is plugged it so that the battery operates at the optimal temperature to get the 16-18 mile range. Also, you need to do quite a bit of coasting, therefore the battery regenerates as well to get that.

For the pre-entry climate control, you need to set it on the dash under Settings-->Hybrid. It is not automatic otherwise as it does not know what time you are going to drive. T

The remote online only works if you have the Command for pre-entry climate control and viewing all these other fancy stats, but it should come standard (well at least it was when I ordered in March).

When I purchased the car, it was made very clear to me that 134mpg was under controlled conditions meaning not very practical ones. The guy who sold me the car was very clear that it it was more like 70-80 mpg depending on how you drive.

The car should not lock when you walk away and it should only work very close to the door. You have to tap the door handle to lock the car. Also, if you have left windows/sunroof open and want to close them or vice versa just touch and leave your finger on the little rectangle spot on the door handle and it will do it. The only time for me when I can walk away and the car locks is when I use the tailgate and press the lock button when I close the boot.

I am sorry about your dealership not showing you the car. I had a 1 hour tutorial plus driving time of around 30 minutes from my sales guy showing me the car and explaining as much as possible. He showed me all these features. However, like you, I am frustrated with the battery life in general. I mean it is alright, but I do wish it had a little bit more juice in it. I wonder when Mercedes commissions better batteries, whether they could replace these ones haha. Most likely not. My mate who used to work for Qantas told me that batteries are very sensitive to temperature and they used to have these huge heating blankets to heat up batteries on planes so I guess the weather will play a big part in the range you get on your battery.

But thanks for the software update tip. I am going to ask my dealership as well for it.

 

The new car

 

Now I'm just waiting for the amg bumpers to arrive. Has anyone done it yet?

 

Just had confirmation that my car is being delivered on Monday. Bit sad as the other one ordered is arriving on Thursday (I am putting cherished plate on mine). Amazing after people talking about delays, it will be here a week early.

 

Firstly I complained about the external temperature on the customer section of the Mercedes Web site, they then contacted my local dealer by going directly to the service manager. Luckily for all my moans about the dealership the service manager was really helpful and that was him who sorted it for me, he found out the software update had been available since August so arranged for me to have it installed. My car was delivered on Nov 6 so it should have been installed anyway before the car came to me I would think, the dealer who sorted is not the dealer the car came from so that added to complications.

 

Hello on a barmy November day for the UK, in the South anyway.

So I completed my trip down to the South Coast, 90 miles each way and no opportunity to charge the car. I used e-save and switched to hybrid when close to destinations, I achieved around 36 mpg on the way down and around 38mpg on the way back, most of this was on a motorway and the car was quite loaded. For a petrol engine that doesn't seem bad but a diesel would have done much better but of course not as clean, at least that's what they say now after pushing us in that direction for years.

Don't get me wrong I still love the car but if you cover long distances a lot then I don't think it will work for you unless you are happy with around 36mpg, plus charging. My work is about 20miles and I can charge at work so in all it works out for me. I have covered around 600 miles and according to the on board I am getting 52mpg average at the moment, it may get better as I get used to the car. I will have to check that from fuel receipts at some point.

 

Other end of the country but same car.

I drove to Manchester on Saturday in my Wifes car (6 week old C350e now upto about 1500 miles). We parked at the Trafford Centre in a rush (To see Santa!) so I didnt get to use the EV charging points. On the way back I decided to switch to charge mode on the motorway to fill the battery for the slower roads ahead. And my economy after 35 miles journey... Any guesses...??

21MPG! Wish I had taken a photograph...

Incidentally, I came back from Manchester today in my M5. (Current F10 model, the 550+BHP one), and I did 22MPG on a near identical run.

Mercedes Benz you should be ashamed of yourselves!!!

My wife reports similar to you in economy. Did a 200 mile trip to Scotland last week and averaged 36.6MPG. Bloody terrible!

P.S. Yes, I do like the car. I just don't know how they managed to make it eat so much petrol! I am thinking of phoning MBUK and asking if they are playing some kind of joke on me?