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Car in a Mercedes Certified Collision Center for almost 2 months
So Mercedes towed my car to a Mercedes Benz Certified Collision Center after getting hit by a car. The car has been in the shop since the first of April. At first, they did a half-assed estimate and ordered parts and then they requested more money. Then a couple of weeks later they did another repair estimate and tripled the estimate. They ordered the other parts and then they kept stalling. They keep telling that it will be ready in two weeks, then they make up an excuse on why it is not ready. On the first day that they got the car, I told them that they should order a new rim instead of fixing the damaged rim, but they said that they will fix it with a machine and make it look as good as it used to be. The manager of the collision center promised me that will be ready for pick up by last week, and then he called me on Wednesday and told me that they ordered a new rim from California or something like that and that it was supposed to come in today (last Wednesday) and the shipping has been delayed. I am just frustrated because all of this could have been avoided if they fully inspected the car the first day that it got in and ordered everything at that moment. I have been waiting for almost two months without a car. The people at the collision center never pick up there phone unless they are the ones who are calling you. What should I do? The car has been in the collision center more than the time that I have had it with me. Is there a way to file a complaint against the collision center? Is there a law or a away to get a refund or anything like that?
i dont know how difficult or easy it would be for you to do this, but i would visit the shop daily to check on progress. even if its just for a couple minutes to stop by.
the more you show face, the more they wont want to deal with you. again at this point anything would help im sure.
as far as the law is concerned im not to sure, maybe file something with the BBB?
Ouch! Half of my car got replaced when I was hit and the parts came from Germany and it only took 3 weeks to complete. The rims can be repaired as it looks like it is not bent or damaged too much. The headlight if not scratched can be polished. It looks like you need a new bumper unless something worst got damaged behind it. The hood is not damaged right or was it bent? Call your insurance and tell them your problem and see if you can get them to police for you. I do hope you have a rental car. For all you know your car is fixed already and the shop owner is using your car.
i dont know how difficult or easy it would be for you to do this, but i would visit the shop daily to check on progress. even if its just for a couple minutes to stop by.
the more you show face, the more they wont want to deal with you. again at this point anything would help im sure.
as far as the law is concerned im not to sure, maybe file something with the BBB?
Ouch! Half of my car got replaced when I was hit and the parts came from Germany and it only took 3 weeks to complete. The rims can be repaired as it looks like it is not bent or damaged too much. The headlight if not scratched can be polished. It looks like you need a new bumper unless something worst got damaged behind it. The hood is not damaged right or was it bent? Call your insurance and tell them your problem and see if you can get them to police for you. I do hope you have a rental car. For all you know your car is fixed already and the shop owner is using your car.
The estimate is over $10,000
for a "new" suspension
new bumper (I don't get why they don't just replace the damaged part instead of the whole bumper/fender)
new headlight (I don't think there's anything wrong with it)
new headlight housing
I don't know where the $10,000 estimate came from.
I guess that the collision center is just taking advantage of the insurance money and keep sucking more money out of me and the insurance.
You can see in my pics that the car was barely hit to the front left side at a low speed. nothing substantial, but the wheel was forced back in when it was hit, which impacted the suspension and made the car inoperable. The car was drifting on the way back home and everyone on the highway was scared so they drove really slow and kept their distance
I am not sure what I should do
I just want my car back
I got hit by light pole and debris from a car accident. 2 scratched rims, dented fender, scrapped bumper, and several small paint chips along the doors.
Insurance estimate $2100, collision center milked it for $8,100.
Replaced fender, replace both rims (each rim is over $1,200), they had to remove the windshield and rear glass to paint a trim piece. First time to pick up I noticed they caused a new scratch. Second time to pick up I found a chip they didn't fix on the door.
They will squeeze every dollar they can out from the insurance company (labor $120+/hr wth)
I got hit by light pole and debris from a car accident. 2 scratched rims, dented fender, scrapped bumper, and several small paint chips along the doors.
Insurance estimate $2100, collision center milked it for $8,100.
Replaced fender, replace both rims (each rim is over $1,200), they had to remove the windshield and rear glass to paint a trim piece. First time to pick up I noticed they caused a new scratch. Second time to pick up I found a chip they didn't fix on the door.
They will squeeze every dollar they can out from the insurance company (labor $120+/hr wth)
Did they take the car apart? like everything? would that create future issues or wind noise if they were not properly installed?
I fear that they took my car apart and when they put it back they will not put it correctly, they will just put everything back loosely or carelessly
and how did you get hit by a light pole ? did you not see it? or did it fall on you? Seriously I am really curious what happened?
I got hit by a Chinese person and you got hit by a light pole
My damage was minor cosmetic stuff, probably only notice it close up. I was stopped at the intersection when 2 cars collided and one slide into the traffic light pole, which then hit me.
Taking the car apart certainly could bring up new problems. However I wouldn't know if they are new problems because I only drove the car 50 miles before the accident occurred. Just trying to enjoy the car now.
I got hit by a Chinese person and you got hit by a light pole
So did this Chinese person run into your car or was he hit by a car and fell on to yours? Would the damage be different if he was from Europe or African countries?
So did this Chinese person run into your car or was he hit by a car and fell on to yours? Would the damage be different if he was from Europe or Africa countries?
He ran into my car while I was parked/dropping off someone
I had my hazard lights on and was ready to go, my car was sticking to the left a little bit and my wheel was turned to the left. before I started moving I was hit in the front left side of the car (left fender, wheel, rim, suspension, bumper, and light).
I got hit in the wheel and it forced in to the right
after I got hit, the Chinese man kept going and then stopped. As for me, after I got hit, I was in a shock, that I let go of the brake and the car started moving a little to a left.
The Chinese man told my insurance company that he DID NOT see me and that he was going more than the legal residential speed limit
The funny thing is that after he said that they made him at fault
and then they did some inspections and took pictures and they suddenly made it both our faults and each person's insurance company pays for their insurer
the funny thing was that a couple of minutes before I was hit, I was reflecting back on how I have never been in an accident since I started driving in 2010
I think I jinxed myself because I was immediately hit
Is this gap between the bumper And the hood normal?
Is the bumper Aligned correctly?
That gap definitely does not look normal. I have not received mine yet, but looking at others, that gap looks far too large to what it should be. You can compare with the photo thread which is a sticky at the top of the page
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Car in a Mercedes Certified Collision Center for almost 2 months
? did you not see it? or did it fall on you? Seriously I am really curious what happened?
