2015 C-Class Receives Low Marks in '15 J.D Power Initial Quality Study
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From: London
2013 C class Coupe 250 CDI
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The 2015 J.D Power Initial Quality Study is out and the '15 Mercedes C-Class receives the lowest possible rating. For comparison, the previous generation C-Class scored better with an "above average" rating when it was first released in 2008.
The J.D Power Initial Quality Survey looks at owner-reported problems in the first 90 days of new-vehicle ownership.
See link: http://autos.jdpower.com/research/Me...edan/index.htm
The J.D Power Initial Quality Survey looks at owner-reported problems in the first 90 days of new-vehicle ownership.
See link: http://autos.jdpower.com/research/Me...edan/index.htm
IMO 2 out of 5 for overall quality for the 2015 C Class is low even for an MB fan as myself. Has anyone ever seen a car get 1 out of 5? A quick glance and I couldn't find a car lower rated than then C.
Some stock from November 2014 waiting for an owner based on dealer websites, not a stellar selling car yet either here. The CLA and S-class seem to move. Will be interesting to see how the W213 does.
Last edited by floridadriver; Jun 21, 2015 at 09:18 AM.
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I agree with you on all of that.
I also believe that most owners would have argued that the first car you had, the one you called a mess, as '100% perfect and flawless'. Most just wouln't have experienced the issues you did. Doesn't mean they weren't there, and should have been addressed. I bet fewer than 1% of the cars with bleeding seats got a change out. And those few owners, as you, had to fight for it, and heard "oh that's normal, it's safe, it's nontoxic, it will go away just wipe it" more than once.
I also believe that most owners would have argued that the first car you had, the one you called a mess, as '100% perfect and flawless'. Most just wouln't have experienced the issues you did. Doesn't mean they weren't there, and should have been addressed. I bet fewer than 1% of the cars with bleeding seats got a change out. And those few owners, as you, had to fight for it, and heard "oh that's normal, it's safe, it's nontoxic, it will go away just wipe it" more than once.
I'm beginning to think that I'm supposed to feel guilty that I have a C with virtually no problems to speak of- shall we call it "problem free car privilege" so that others can make us feel guilty for being "lucky"?
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Lol the half truths that you're throwing out there are hilarious. Where are you getting your numbers from? I read somewhere that almost 5k cars were affected by the issue- so only 50 were swapped out?
I'm beginning to think that I'm supposed to feel guilty that I have a C with virtually no problems to speak of- shall we call it "problem free car privilege" so that others can make us feel guilty for being "lucky"?
I'm beginning to think that I'm supposed to feel guilty that I have a C with virtually no problems to speak of- shall we call it "problem free car privilege" so that others can make us feel guilty for being "lucky"?
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Ferrari, Lexus, Toyota
Lol the half truths that you're throwing out there are hilarious. Where are you getting your numbers from? I read somewhere that almost 5k cars were affected by the issue- so only 50 were swapped out?
I'm beginning to think that I'm supposed to feel guilty that I have a C with virtually no problems to speak of- shall we call it "problem free car privilege" so that others can make us feel guilty for being "lucky"?
I'm beginning to think that I'm supposed to feel guilty that I have a C with virtually no problems to speak of- shall we call it "problem free car privilege" so that others can make us feel guilty for being "lucky"?
Here in the southern USA, my dealer has swapped ZERO, she said in the entire state, ZERO, but 100% of the MBTEX in USA before December was affected. MB-USA is only swapping if people complain, and only then after asking them to wipe seats down. Don't believe me? Call and ask.
The entire point is that people as you, if you can't even comprehend the point of the post, would be incapable to tell what their car might have wrong with it. But if you think it's flawless, as I said to Stan, many would say his first car was perfectly fine. Enjoy it. JD Powers should have heard from you and the scores may have been better.
I wouldn't ever call ignorance lucky. Not to say that by miracle there's cars out there built to spec and better than others, what's your point of the thread in relation to the scores of this car being so pathetic?
Last edited by HelenR; Jun 21, 2015 at 10:32 PM.
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What a tool. Honestly. You haven't had a thought of your own, if one at all on this thread. Focus: the thread is about the car's low JD power scores. If you believe you have a perfect car, or that milk doesn't spoil or that you're superman, rock on little man!
Last edited by HelenR; Jun 21, 2015 at 10:28 PM.
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Last edited by Sol01; Jun 22, 2015 at 08:34 AM.
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"Initial Quality
Taken from the Initial Quality Study (IQS), which looks at owner-reported problems in the first 90 days of new-vehicle ownership, this score is based on problems that have caused a complete breakdown or malfunction, or where controls or features may work as designed, but are difficult to use or understand."
Complete breakdowns are rare, so I'm guessing the "difficult to use or understand" part is where the car does poorly. This mirrors Consumer Reports' reliability ratings, where difficulty using the computer interfaces are now a major source of complaints.
Actual reliability ratings for 2015 are still not available but, based on the number of first year issues dealers have been handling ... including recalls and service campaigns ... I would expect those numbers to come in below average as well.
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Here (Canada) the C300 was car of the year for Ajac in the luxury sedan under 50k. JD is a group that offers their service to manufactures. They pretty much tell you how consumers view your product and what you can do to make it better. Not everyone agrees with their surveys.
Interesting read on JD http://www.caranddriver.com/features...-study-feature
Interesting read on JD http://www.caranddriver.com/features...-study-feature
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Please refrain from disrespectful behavior!!
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Front Page Coverage
Not good. Here's my front page take on it...
https://mbworld.org/forums/c-class-w...ity-study.html
https://mbworld.org/forums/c-class-w...ity-study.html
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The SA plant has already jumped on many of these issues. Complaint rate is low at our dealers. Waiting for consumer reports. In faults per 100 units they are going to look good here.
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I think we all knew the first year W205 was not going to do well in the reliability surveys. There have been too many issues, including the well publicized MB-Tex fiasco. Too many cars still are coming out with wind noise issues, and there are still the odd electronic glitches but, overall, I think the level of reported malfunctions is less than it has been. I really hope that Mercedes gets this all sorted out quickly and can improve the reliability to average or better than average. The 2016 model year will be critical for the success of this car ... it has to be as close to trouble free as possible.
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So according to you. I must be blind and deaf because up until now my car has no issues?
to put this into perspective you went to Mercedes, bought a new car. Once the new car arrived you did a visual inspection, test drove it, etc. Came to the conclusion that everything is good and accepted delivery. You later find visual misses in the build, wind noise, transmission issues, steering issues. And the ones that "allegedly" have no issues are blind?
to put this into perspective you went to Mercedes, bought a new car. Once the new car arrived you did a visual inspection, test drove it, etc. Came to the conclusion that everything is good and accepted delivery. You later find visual misses in the build, wind noise, transmission issues, steering issues. And the ones that "allegedly" have no issues are blind?
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I owned a Honda Accord which is considered to be one of the most reliable cars on the planet. This award winning vehicle left me walking three times with less than 1,500 miles on it.
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No car manufacturer is perfect and they all have lemons. It just seems that the W205 seems to have more issues than initially expected and coming from a brand like MB. I think like Stan has said on several occasions that a lot of this comes down to not the fact that there have been issues but more to the fact that a lot of the dealerships and MBUSA seem to be so dismissive of the issues. I think we all except for the truly ignorant few can say that we would expect some growing pains with a first model year on a redesign but the fact that there seem to be more issues than originally anticipated and then on top of that having a lack of response and ownership to the issues that all combines to make for a lot of unhappy/dissatisfied customers.
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Too many new products too close together
Don't let the bean counters determine quality of your products. Certainly not at MB. Once you start making decisions on design and quality based on committees and costs, all will be lost ... You can take that to the bank...
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Ohhhh....you must not have heard? They removed your position on the board after your complaints on this forum about their MB-TEX. (They went to MB-TEX for board room seating surfaces now, had to drop from leather after the poor JD Powers report)
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Hmmmmm ...... wonder what happened to all that bad MB-Tex. You could frame it and sell it as art ... that has the unique quality of changing with the temperature. I'll have to check eBay.
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OTOH, if you look at the "J.D. Power and Associates 2005 Initial Quality Study" posted early in this thread, the next to bottom brand was Mazda with 149 defects out of 100 cars, but my 2005 Mazda 3s has been solid (I would't say flawless though). Just shows goes to show how much variation from the norm you can get in a large population.
