Remote Start
MBWorld Fanatic!
Joined: Mar 2015
Posts: 1,581
Likes: 114
From: Mass
2026 GLE 53 Coupe
Once I'm in, I first select "Connect" at the bottom, and then hit the remote start button from that page instead of what I was doing before which was just hitting the remote start button from the home page.
Senior Member
Joined: Feb 2013
Posts: 375
Likes: 18
From: Michigan
2014 GLK250BT, Polar White; 2016 GLE 300d, Polar White
Just checked my app - the START button is there, but will not use it in the future after what happened with me earlier. See my message above.
MBWorld Fanatic!
Joined: Mar 2015
Posts: 1,581
Likes: 114
From: Mass
2026 GLE 53 Coupe
This thread was a good reminder to myself that my free 6 month subscription to mbrace Secure was ending soon...so instead of having it self-renew and show up as a charge on my credit card (mandatory to give in order to first activate mbrace), I called up mbrace at 1-866-990-9007 and told them I'd like to cancel my mbrace Secure service when my free subscription expires.
What I didn't anticipate was the hard sell I received from the service rep. First a story on how the system personally saved the life of this "rep" when they suffered a heart attach while on a car trip, then a discount on the asking price of $199 per year...$200 something out to 18 months, then a story about how they've been having server issues last week.
I basically told them that until Mercedes gets their act together and makes mbrace at least more reliable, I refuse to pay for additional services like mbrace Secure. Her demeanor then became very abrupt, read me a "scare" statement that mbrace Secure would no longer call out for help automatically if I'm ever in a bad accident, then she gave me the date the service would end and a confirmation number.
Maybe if enough mbrace customers did the same and cancelled their extra pay accounts, Mercedes would move faster to bring mbrace into the 21st century making it more reliable, faster, and give it more features like turning the window/outside mirror defrosters on during a cold morning remote start...like American & Japanese vehicles have done for years.
What I didn't anticipate was the hard sell I received from the service rep. First a story on how the system personally saved the life of this "rep" when they suffered a heart attach while on a car trip, then a discount on the asking price of $199 per year...$200 something out to 18 months, then a story about how they've been having server issues last week.
I basically told them that until Mercedes gets their act together and makes mbrace at least more reliable, I refuse to pay for additional services like mbrace Secure. Her demeanor then became very abrupt, read me a "scare" statement that mbrace Secure would no longer call out for help automatically if I'm ever in a bad accident, then she gave me the date the service would end and a confirmation number.
Maybe if enough mbrace customers did the same and cancelled their extra pay accounts, Mercedes would move faster to bring mbrace into the 21st century making it more reliable, faster, and give it more features like turning the window/outside mirror defrosters on during a cold morning remote start...like American & Japanese vehicles have done for years.
MBWorld Fanatic!
Joined: Mar 2015
Posts: 1,581
Likes: 114
From: Mass
2026 GLE 53 Coupe
Member
Joined: Jun 2016
Posts: 78
Likes: 28
From: NYC
2022 AMG GLE 53 Coupe
UPDATE
APP is working again all is back to normal, glad it wasn't just me. I agree with another poster about not paying extra for their mbrace. I'm not gonna pay $200 a year for a service that has issues.
Senior Member
Joined: Oct 2006
Posts: 472
Likes: 110
From: Mansfield, TX
Current :2018 E63S and a 2018 GLE 63S . Prior, CLA 250, C450, 2017 AMG C63S
Mine has not been working the past 2 days. Just called MBrace and they said the entire system is down. WTF!!! it's gonna be -8 in the morning when I head out the door.
And about 3 days ago, the starter icon was missing as other people experienced, but hours later, it returned. This is just unbelievable.
And about 3 days ago, the starter icon was missing as other people experienced, but hours later, it returned. This is just unbelievable.
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Junior Member
Joined: Sep 2016
Posts: 55
Likes: 6
2016 C300
Guys, quick question. I'm relatively new here and just got my C300 2.5 weeks ago. I've never had a car of this caliber and to be honest, never thought I'd ever be able to own an MB when I was younger. I think it's a blessing/honor/privilege to own such a wonderful car with such a prestigious legacy.
That being said, I understand there are some inconveniences like the MB app not working. Don't we put this in the same category as when we don't have mobile phone service or the internet router goes out at our house? I mean, **** happens right? Until MB have their own dedicated satellite with the 3-prong star logo circling the Earth, I think there will be outages here and there with this kind of service. Correct me if I'm wrong on this, but this app is subject to the same glitches as other technology in this day and age (I don't work in IT, so I honestly don't know, but this is my understanding). Happy Holidays to all, by the way.
That being said, I understand there are some inconveniences like the MB app not working. Don't we put this in the same category as when we don't have mobile phone service or the internet router goes out at our house? I mean, **** happens right? Until MB have their own dedicated satellite with the 3-prong star logo circling the Earth, I think there will be outages here and there with this kind of service. Correct me if I'm wrong on this, but this app is subject to the same glitches as other technology in this day and age (I don't work in IT, so I honestly don't know, but this is my understanding). Happy Holidays to all, by the way.
Super Member
Joined: May 2014
Posts: 613
Likes: 42
From: NYC
2014 C300
Guys, quick question. I'm relatively new here and just got my C300 2.5 weeks ago. I've never had a car of this caliber and to be honest, never thought I'd ever be able to own an MB when I was younger. I think it's a blessing/honor/privilege to own such a wonderful car with such a prestigious legacy.
That being said, I understand there are some inconveniences like the MB app not working. Don't we put this in the same category as when we don't have mobile phone service or the internet router goes out at our house? I mean, **** happens right? Until MB have their own dedicated satellite with the 3-prong star logo circling the Earth, I think there will be outages here and there with this kind of service. Correct me if I'm wrong on this, but this app is subject to the same glitches as other technology in this day and age (I don't work in IT, so I honestly don't know, but this is my understanding). Happy Holidays to all, by the way.
That being said, I understand there are some inconveniences like the MB app not working. Don't we put this in the same category as when we don't have mobile phone service or the internet router goes out at our house? I mean, **** happens right? Until MB have their own dedicated satellite with the 3-prong star logo circling the Earth, I think there will be outages here and there with this kind of service. Correct me if I'm wrong on this, but this app is subject to the same glitches as other technology in this day and age (I don't work in IT, so I honestly don't know, but this is my understanding). Happy Holidays to all, by the way.
MASS answered with his wallet and other consumers should do the same. They don't owe Mercedes anything.
To me every automaker is in the Stone Age compared to Tesla, who have perfected Over The Air software updates that ADD FEATURES FOR FREE (what a f4king concept). They have a much more capable and reliable infotainment system than anything on the market. Any owner I've ever spoken to has had nothing but great things to say about it.
Last edited by DapperStyle; Dec 21, 2016 at 09:06 PM.
MBWorld Fanatic!
Joined: Mar 2015
Posts: 1,581
Likes: 114
From: Mass
2026 GLE 53 Coupe
Member
Joined: Sep 2015
Posts: 109
Likes: 21
From: Chicago, IL
2015 C300 sport
I don't understand why the remote start needs some sort of global network connectivity to begin with. Seems like it should be a local transaction between the remote and the car (like I believe is the case for Honda, Buick, etc.). This problem reminds me of trying to get Siri to set the timer on my iPhone. I was trying to do that in a space without web access, so it wouldn't work. Why do I need to have web access to get one basic function on my phone to operate another? We aren't anywhere near being in the universe of robust, secure, 100% web connectivity, so why are MB (and Apple) programming their products as though we are? 
Last edited by chicago-guy; Dec 23, 2016 at 06:13 PM.
MBWorld Fanatic!
Joined: Jan 2017
Posts: 1,117
Likes: 182
Mercedes-Benz E63s AMG
Has anyone found a way to remote start the car, and then get into it and drive without the engine turning off? I feel like starting the car twice is going to cause unnecessary wear on the starter... Am I completely paranoid about damaging the car? I usually keep my cars for about 100,000mi and would like to preserve it the best I can.
MBWorld Fanatic!
Joined: May 2008
Posts: 7,653
Likes: 560
2016 C300
Originally Posted by chicago-guy
I don't understand why the remote start needs some sort of global network connectivity to begin with. Seems like it should be a local transaction between the remote and the car (like I believe is the case for Honda, Buick, etc.). This problem reminds me of trying to get Siri to set the timer on my iPhone. I was trying to do that in a space without web access, so it wouldn't work. Why do I need to have web access to get one basic function on my phone to operate another? We aren't anywhere near being in the universe of robust, secure, 100% web connectivity, so why are MB (and Apple) programming their products as though we are?
Originally Posted by skim7x
Has anyone found a way to remote start the car, and then get into it and drive without the engine turning off? I feel like starting the car twice is going to cause unnecessary wear on the starter... Am I completely paranoid about damaging the car? I usually keep my cars for about 100,000mi and would like to preserve it the best I can.
Newbie
Joined: Jan 2017
Posts: 2
Likes: 0
2017 E-class
2017 E-class
New car, on the app there is an unlock feature, but no sign of remote start. Taking back to dealer who said they have to run diagnostics. Does this just seem like a glitch and not much to worry about? I am little worried, the car is a week old. It's a 2017 so the remote start is a given.
Super Member
Joined: Jun 2015
Posts: 630
Likes: 188
C450, GLS 63 and a few other things
Has anyone found a way to remote start the car, and then get into it and drive without the engine turning off? I feel like starting the car twice is going to cause unnecessary wear on the starter... Am I completely paranoid about damaging the car? I usually keep my cars for about 100,000mi and would like to preserve it the best I can.
I'm sure some manufacturer will have issues with the auto start/stop at some point, but don't know that I would "count" on it. Totally agree with the "just enjoy it" part though
Junior Member
Joined: Feb 2009
Posts: 32
Likes: 4
From: North NJ
C300 4Matic, BMW Z4, BMW 428i xDrive, Lamborghini Gallardo
Has anyone found a way to remote start the car, and then get into it and drive without the engine turning off? I feel like starting the car twice is going to cause unnecessary wear on the starter... Am I completely paranoid about damaging the car? I usually keep my cars for about 100,000mi and would like to preserve it the best I can.
Member
Joined: Oct 2015
Posts: 151
Likes: 16
Mercedes-Benz C300 (2016), Mercedes-Benz GLC300 (2017)
We used to have a 2013 Acura MDX and it worked pretty much the same way. The Acura had remote start via the key fob, which I would vastly prefer over having to deal with the brutally slow app.
Member
Joined: Sep 2016
Posts: 131
Likes: 20
From: Newtown, CT
BMW328ix, AMG C43
Remote start not working here. Had the car for 10 days, tried remote start about 50 times, worked 2 or 3 times.
Called app customer service, got:
- first rep: we are working on it, there is a communication problem, call us back later
- second rep (half an hour later), we are working on it, we have been having problems with the system, should be back by the end of the week
My impression: just crap to keep us going...
Called app customer service, got:
- first rep: we are working on it, there is a communication problem, call us back later
- second rep (half an hour later), we are working on it, we have been having problems with the system, should be back by the end of the week
My impression: just crap to keep us going...
