Proof for free map updates?
Thread Starter
Member
Joined: Aug 2014
Posts: 199
Likes: 2
From: Midwest
2015 C 300
Proof for free map updates?
For some reason my dealer is telling me my 2015 C300 w/ multimedia package is not eligible for free map updates. My understanding what that this came with 3 years of free maps, at least in the US. Is there some link / documentation that I can show him to clarify for him?
Thread Starter
Member
Joined: Aug 2014
Posts: 199
Likes: 2
From: Midwest
2015 C 300
This site seems pretty clear, but unfortunately it's not an official MB site. It's from the map vendor. Would be best if there is something official from MB.
http://mb.navigation.com/product-lis...en_US/MBNA/USD
http://mb.navigation.com/product-lis...en_US/MBNA/USD
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Thread Starter
Member
Joined: Aug 2014
Posts: 199
Likes: 2
From: Midwest
2015 C 300
Correct, I have Comand.
I think MB has done a poor job of educating their dealers on the new map process. Last summer my service advisor kept insisting that the car still required a DVD to update the maps and that I could order 1 free set of DVDs per year. Now the dealer wants to charge over $300 and insists I'm not eligible. For a new standard feature with Comand, it's surprising how much confusion there still is on this.
I think MB has done a poor job of educating their dealers on the new map process. Last summer my service advisor kept insisting that the car still required a DVD to update the maps and that I could order 1 free set of DVDs per year. Now the dealer wants to charge over $300 and insists I'm not eligible. For a new standard feature with Comand, it's surprising how much confusion there still is on this.
Trending Topics
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
MBWorld Fanatic!
Joined: Sep 2014
Posts: 1,822
Likes: 33
From: Whitefield, NH
2015 C300 Sport: Palladium, Premium, Multimedia, Leather, BLIS
Thread Starter
Member
Joined: Aug 2014
Posts: 199
Likes: 2
From: Midwest
2015 C 300
Member
Joined: Jun 2015
Posts: 224
Likes: 36
2020 C63s Coupe, 2016 C63s Sedan
MBWorld Fanatic!
Joined: Sep 2014
Posts: 1,822
Likes: 33
From: Whitefield, NH
2015 C300 Sport: Palladium, Premium, Multimedia, Leather, BLIS
Senior Member
Joined: Apr 2015
Posts: 399
Likes: 24
2017 C43 Sedan
Member
Joined: Jun 2015
Posts: 224
Likes: 36
2020 C63s Coupe, 2016 C63s Sedan
Member
Joined: Jun 2015
Posts: 224
Likes: 36
2020 C63s Coupe, 2016 C63s Sedan
I also found this: "The system may be either functionally impaired or temporarily unavailable if the information in the digital street map of the navigation system is incorrect or out of date."
If you don't have a HUD, it displays them in the center screen (between the gauges) and calls them 'Assistance Graphics'.
Last edited by Dasani; Dec 31, 2015 at 02:26 PM. Reason: Additional info...
Member
Joined: Apr 2015
Posts: 179
Likes: 2
From: BELGIUM
2015, W205, C 220 BlueTEC AMG Line
Is it actually a "nominal fee" for the update effort OR is there a software license involved here?
Map subscription/updates are/should be similar to the traffic info.
Main/big dealerships would just do it as part of the yearly service - providing you ask nicely of course!
Map subscription/updates are/should be similar to the traffic info.
Main/big dealerships would just do it as part of the yearly service - providing you ask nicely of course!
MBWorld Fanatic!
Joined: May 2014
Posts: 1,015
Likes: 96
From: Northeast USA
AMG CLE 53
My dealer confirmed that there is an update for my September 2014 build C400. They were ready to install it. They have the update on a USB, but need a license key from Daimler and the website was down. Since they couldn't retrieve the license key, they couldn't do the update today. My current version is 3.3, the update is version 5.1.
Interestingly, at first they were not aware there was an update. When they confirmed an update was available, they quoted $405 plus tax. I pointed out that 3 years of updates were included with the car purchase. They did some checking and found out that was true. Apparently, I was the first customer to ask for the free map update. They were very apologetic and offered to do it anytime I stopped in next week, although it takes a couple of hours to complete.
Interestingly, at first they were not aware there was an update. When they confirmed an update was available, they quoted $405 plus tax. I pointed out that 3 years of updates were included with the car purchase. They did some checking and found out that was true. Apparently, I was the first customer to ask for the free map update. They were very apologetic and offered to do it anytime I stopped in next week, although it takes a couple of hours to complete.
Last edited by BenzC400; Dec 31, 2015 at 04:28 PM.
Super Member
Joined: Oct 2014
Posts: 500
Likes: 15
W205
Reading up on 'Traffic Sign Assist' and it states: "If you select a display with traffic signs, detected traffic signs from Traffic Sign Assist appear in the head-up display."
I also found this: "The system may be either functionally impaired or temporarily unavailable if the information in the digital street map of the navigation system is incorrect or out of date."
If you don't have a HUD, it displays them in the center screen (between the gauges) and calls them 'Assistance Graphics'.
I also found this: "The system may be either functionally impaired or temporarily unavailable if the information in the digital street map of the navigation system is incorrect or out of date."
If you don't have a HUD, it displays them in the center screen (between the gauges) and calls them 'Assistance Graphics'.
