richardamp

For some reason my dealer is telling me my 2015 C300 w/ multimedia package is not eligible for free map updates. My understanding what that this came with 3 years of free maps, at least in the US. Is there some link / documentation that I can show him to clarify for him?

richardamp

This site seems pretty clear, but unfortunately it's not an official MB site. It's from the map vendor. Would be best if there is something official from MB.

http://mb.navigation.com/product-lis...en_US/MBNA/USD

rbrylaw

Call MBUSA directly. 1-800-FORMERCEDES

vic viper

In our region only the COMAND system is valid for 3 years of free updates.

rbrylaw

It's the same in the US. And since the OP has the Multi-Media package, he has Comand and should qualify for the free map updates.

richardamp

Correct, I have Comand.

I think MB has done a poor job of educating their dealers on the new map process. Last summer my service advisor kept insisting that the car still required a DVD to update the maps and that I could order 1 free set of DVDs per year. Now the dealer wants to charge over $300 and insists I'm not eligible. For a new standard feature with Comand, it's surprising how much confusion there still is on this.

arnold0523

But there's no update in the U.S., right? Version 4.0 is what I have.

richardamp

My dealer says there is but that I'm not eligible for a free upgrade. My guess is they are just looking at the wrong thing and there is no update available yet.

richardamp

After some back and forth between my dealer and MB they got it sorted out. I'm now on v5.1.

StanNH

Any changes to the system itself ... like the revolutionary concept of showing speed limits?

richardamp

If there are changes, nothing that was noticeable on my drive home from the dealer. No speed limits unfortunately.

Dasani

The speed limits (and school zones) show on my HUD, so the data is definitely there.

StanNH

I wonder why they won't show it on the COMAND navigation screen. Every other navigation system I've ever had shows the speed limits right on the display. I don't have HUD, and there is no indication of posted speed limits anywhere. Of course there's also no odometer shown on the main screen, no door open warnings ....

arnold0523

I have HUD, but I don't have speed limits. The speed limits are available when you have Driver assistance package.

Dasani

Ah, I have the Driver Assistant Package - it must be the feature that MB calls 'Traffic Sign Assist'.

Dasani

Reading up on 'Traffic Sign Assist' and it states: "If you select a display with traffic signs, detected traffic signs from Traffic Sign Assist appear in the head-up display."

I also found this: "The system may be either functionally impaired or temporarily unavailable if the information in the digital street map of the navigation system is incorrect or out of date."

If you don't have a HUD, it displays them in the center screen (between the gauges) and calls them 'Assistance Graphics'.

RTX

Is it actually a "nominal fee" for the update effort OR is there a software license involved here?
Map subscription/updates are/should be similar to the traffic info.
Main/big dealerships would just do it as part of the yearly service - providing you ask nicely of course!

BenzC400

My dealer confirmed that there is an update for my September 2014 build C400. They were ready to install it. They have the update on a USB, but need a license key from Daimler and the website was down. Since they couldn't retrieve the license key, they couldn't do the update today. My current version is 3.3, the update is version 5.1.

Interestingly, at first they were not aware there was an update. When they confirmed an update was available, they quoted $405 plus tax. I pointed out that 3 years of updates were included with the car purchase. They did some checking and found out that was true. Apparently, I was the first customer to ask for the free map update. They were very apologetic and offered to do it anytime I stopped in next week, although it takes a couple of hours to complete.

miketc

Is this for 2016 or 2015 or both model years?

Dasani

Looking through the operator manuals, it appears its a 2016+ feature.